# Autotask vs Rocketlane Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, and time tracking into one platform. Users appreciate how this centralization reduces the need for multiple disconnected systems, enhancing overall efficiency.
- **Users say** Rocketlane shines in its user-friendly interface, making it easy to create tasks and manage project activities. Reviewers highlight the platform's ability to consolidate documentation and communication, which streamlines project tracking and reduces the need to switch between different tools.
- **According to verified reviews** , Autotask faces challenges with its setup process, as some users mention that configuring workflows can be complex. However, once set up, the platform's ticket workflow customization is praised for its adaptability to various customer needs.
- **Reviewers mention** that Rocketlane offers superior support and user experience, with high ratings for ease of use and setup. Users appreciate features like auto reminders and status updates, which help keep project communication organized and reduce manual follow-ups.
- **G2 reviewers highlight** that while Autotask has a strong market presence, it may not meet the specific needs of all users, particularly those looking for a more modern interface. In contrast, Rocketlane's design is noted for being more professionally structured, appealing to teams focused on project management and customer communication.
- **Users report** that Autotask's reporting capabilities are robust, but some find them less intuitive compared to Rocketlane's streamlined project tracking features. Rocketlane's ability to quickly display pending tasks and project statuses is frequently mentioned as a significant advantage for teams needing real-time insights.



| | Autotask | Rocketlane | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 615 | 859 | 
| **Largest Market Segment** | Small-Business (69.3% of reviews) | Mid-Market (56.9% of reviews) | 
| **Entry Level Price** | No pricing available | $49.00 1 user/month (paid annually) | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### Rocketlane

Pros:
- Project Management (41 reviews)
- Ease of Use (34 reviews)

Cons:
- Missing Features (16 reviews)
- Slow Performance (14 reviews)

---
## Ratings Comparison
| Rating | Autotask | Rocketlane | 
|---|---|---|
  | **Meets Requirements** | 8.5 (490 reviews) | 9.0 (467 reviews) | 
  | **Ease of Use** | 7.9 (551 reviews) | 9.2 (630 reviews) | 
  | **Ease of Setup** | 7.3 (436 reviews) | 8.9 (396 reviews) | 
  | **Ease of Admin** | 7.6 (284 reviews) | 9.2 (250 reviews) | 
  | **Quality of Support** | 8.2 (457 reviews) | 9.5 (441 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (275 reviews) | 9.5 (245 reviews) | 
  | **Product Direction (% positive)** | 8.3 (483 reviews) | 9.4 (425 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Rocketlane

#### Entry-Level Pricing

Plan: Standard

Price: $49.00 1 user/month (paid annually)

Description: Min 5 users. $59/user when paid monthly

Key Features:
- Everything in Essential
- Status update templates
- Custom Domains

[Browse all 5 editions](https://www.g2.com/products/rocketlane-corp/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Rocketlane** | 9.0/10 | 293 |

#### Tasks

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 9.4 (258 reviews) ✓ Verified | 
| **Due Dates** | Not enough data | 9.4 (257 reviews) ✓ Verified | 
| **Task Prioritization** | Not enough data | 9.3 (244 reviews) ✓ Verified | 
| **To-Do Lists** | Not enough data | 9.1 (239 reviews) ✓ Verified | 
| **Dependencies** | Not enough data | 8.9 (229 reviews) ✓ Verified | 
| **Mass Updates** | Not enough data | 8.7 (216 reviews) ✓ Verified | 
| **Drag & Drop** | Not enough data | 9.0 (227 reviews) ✓ Verified | 
| **Recurring Tasks** | Not enough data | 9.1 (218 reviews) ✓ Verified | 

#### Projects

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Planning** | Not enough data | 9.3 (222 reviews) | 
| **Project Map** | Not enough data | 9.3 (217 reviews) | 
| **GANTT** | Not enough data | 8.9 (201 reviews) | 
| **Calendar View** | Not enough data | 9.1 (201 reviews) | 
| **Views** | Not enough data | 9.2 (211 reviews) ✓ Verified | 
| **Project Budgeting** | Not enough data | 9.0 (158 reviews) ✓ Verified | 
| **Issue Tracking** | Not enough data | 8.9 (196 reviews) ✓ Verified | 
| **Templates** | Not enough data | 9.1 (215 reviews) ✓ Verified | 
| **Critical Path** | Not enough data | 8.8 (185 reviews) ✓ Verified | 
| **Time & Expense** | Not enough data | 8.9 (206 reviews) ✓ Verified | 
| **Methodologies** | Not enough data | 9.0 (183 reviews) ✓ Verified | 

#### Resource Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Resource Definiton** | Not enough data | 8.9 (203 reviews) ✓ Verified | 
| **Capacity** | Not enough data | 9.1 (182 reviews) ✓ Verified | 
| **Scheduling** | Not enough data | 9.1 (179 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 8.8 (182 reviews) ✓ Verified | 
| **Resource Allocation** | Not enough data | 9.0 (163 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.9 (217 reviews) ✓ Verified | 

#### Generative AI

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (80 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (80 reviews) | 

#### Agentic AI - Project Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **Rocketlane** | N/A | N/A |

#### Administration

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (193 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (190 reviews) | Not enough data | 

#### Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (178 reviews) | Not enough data | 
| **Alerting** | 8.5 (181 reviews) | Not enough data | 
| **Automation** | 8.3 (188 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Rocketlane** | 9.2/10 | 124 |

#### Setup

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Activities** | Not enough data | 9.2 (112 reviews) | 
| **Flows** | Not enough data | 9.1 (111 reviews) | 
| **Dependencies** | Not enough data | 9.1 (108 reviews) | 
| **Notifications** | Not enough data | 9.2 (112 reviews) | 

#### Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Updates** | Not enough data | 9.3 (104 reviews) | 
| **Audit Trail** | Not enough data | 9.0 (95 reviews) | 
| **Integration** | Not enough data | 9.2 (97 reviews) | 

#### Generative AI

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (44 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Rocketlane** | 8.5/10 | 17 |

#### Planning

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Resource Definiton** | Not enough data | 8.3 (13 reviews) | 
| **Capacity** | Not enough data | 8.9 (12 reviews) | 
| **Scheduling** | Not enough data | 8.3 (13 reviews) | 

#### Optimization

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Performance** | Not enough data | 8.8 (15 reviews) | 
| **Forecasting** | Not enough data | 8.3 (15 reviews) | 
| **Corrections** | Not enough data | 8.2 (13 reviews) | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Rocketlane** | 9.2/10 | 11 |

#### Content

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Document Collaboration** | Not enough data | 9.3 (5 reviews) | 
| **Versioning** | Not enough data | Not enough data | 
| **E-Signature** | Not enough data | Not enough data | 
| **File Request** | Not enough data | 9.0 (5 reviews) | 
| **Feedback** | Not enough data | 9.7 (6 reviews) | 

#### Collaboration

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Billing and Invoicing** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | 10.0 (7 reviews) | 
| **Project Management** | Not enough data | 9.7 (10 reviews) | 
| **Analytics** | Not enough data | 7.8 (6 reviews) | 
| **Time Tracking** | Not enough data | 8.6 (6 reviews) | 
| **Mobile Application** | Not enough data | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Rocketlane** | 9.0/10 | 203 |

#### Task Creation

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 9.3 (190 reviews) ✓ Verified | 
| **Due Dates** | Not enough data | 9.3 (191 reviews) ✓ Verified | 
| **Drag & Drop** | Not enough data | 9.0 (179 reviews) | 
| **Mass Updates** | Not enough data | 8.8 (163 reviews) | 

#### Task Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Task Prioritization** | Not enough data | 9.2 (176 reviews) | 
| **To-Do Lists** | Not enough data | 9.1 (178 reviews) | 
| **Dependencies** | Not enough data | 9.1 (174 reviews) | 
| **Recurring Tasks** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (68 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (69 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 242 |
| **Rocketlane** | 8.9/10 | 112 |

#### Customer Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | 9.2 (65 reviews) | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | Feature Not Available | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | 8.3 (54 reviews) | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | 9.2 (74 reviews) | 

#### Project Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | 9.5 (74 reviews) | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | 9.6 (86 reviews) | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 9.2 (66 reviews) | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | 9.4 (72 reviews) | 

#### Accounting

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 8.9 (56 reviews) | 
| **Invoice Management** | 7.3 (181 reviews) ✓ Verified | 8.6 (32 reviews) | 
| **Payments** | 6.4 (166 reviews) | Feature Not Available | 
| **Project Accounting** | 6.8 (170 reviews) | 9.0 (54 reviews) | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 9.0 (54 reviews) | 

#### Portfolio Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 8.9 (59 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 9.0 (61 reviews) | 
| **Risk** | 6.6 (163 reviews) | 8.6 (59 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 9.0 (59 reviews) | 

#### Analytics

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.8 (57 reviews) | 
| **Reporting** | 7.5 (187 reviews) ✓ Verified | 8.7 (70 reviews) | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 9.0 (62 reviews) | 

#### Administration

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Standard Integrations** | 7.9 (198 reviews) ✓ Verified | 9.2 (73 reviews) | 
| **Workflow** | 8.3 (188 reviews) ✓ Verified | 9.0 (74 reviews) | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 9.0 (69 reviews) | 

#### Platform

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | 8.9 (55 reviews) | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 8.9 (54 reviews) | 
| **Performance and Reliability** | 8.4 (191 reviews) ✓ Verified | 9.1 (71 reviews) | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | 8.3 (53 reviews) | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **AI Text Generation** | 5.8 (90 reviews) | 8.7 (40 reviews) | 
| **AI Text Summarization** | 6.1 (88 reviews) | 8.6 (39 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | 6.7 (5 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Rocketlane** | 9.1/10 | 181 |

#### Communication

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Chat** | Not enough data | 9.2 (154 reviews) | 
| **Discussions** | Not enough data | 9.2 (143 reviews) | 
| **External** | Not enough data | 9.3 (142 reviews) | 
| **Feedback** | Not enough data | 9.3 (142 reviews) | 
| **Announcements** | Not enough data | Feature Not Available | 

#### Content & Documents

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **File Sharing** | Not enough data | 8.9 (142 reviews) | 
| **Notes** | Not enough data | 9.3 (146 reviews) | 
| **Search** | Not enough data | 9.1 (120 reviews) | 
| **Versioning** | Not enough data | 9.0 (66 reviews) | 

#### Controls

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Custom Views** | Not enough data | 9.1 (142 reviews) | 
| **Followers** | Not enough data | 8.8 (124 reviews) | 
| **User Management** | Not enough data | 9.3 (145 reviews) | 
| **Calendars** | Not enough data | Feature Not Available | 
| **Public Sharing** | Not enough data | Feature Not Available | 

#### Project Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Task Management** | Not enough data | 9.5 (169 reviews) | 
| **Planning** | Not enough data | 9.3 (160 reviews) | 
| **Visibility** | Not enough data | 9.3 (162 reviews) | 
| **Integration** | Not enough data | 8.9 (141 reviews) | 

#### Remote Collaboration

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Alignment** | Not enough data | 9.2 (150 reviews) | 
| **Accountability** | Not enough data | 9.2 (147 reviews) | 
| **Connectivity** | Not enough data | Feature Not Available | 
| **Offline Mode** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (57 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (56 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Rocketlane** | 9.0/10 | 253 |

#### Onboarding Setup

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Workflows** | Not enough data | 9.0 (204 reviews) ✓ Verified | 
| **Templates** | Not enough data | 9.2 (216 reviews) ✓ Verified | 
| **Checklists** | Not enough data | 9.0 (209 reviews) ✓ Verified | 

#### Project Tracking

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Monitoring** | Not enough data | 9.0 (210 reviews) ✓ Verified | 
| **Resources** | Not enough data | 9.0 (191 reviews) | 
| **Content** | Not enough data | 8.8 (199 reviews) ✓ Verified | 
| **Tasks** | Not enough data | 9.3 (212 reviews) ✓ Verified | 
| **Optimization** | Not enough data | 8.9 (192 reviews) | 

#### Customer Engagement

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Portal** | Not enough data | 9.0 (214 reviews) ✓ Verified | 
| **Engagement** | Not enough data | 9.0 (213 reviews) ✓ Verified | 
| **Branding** | Not enough data | 8.8 (207 reviews) | 
| **Visibility** | Not enough data | 9.1 (213 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 9.2 (218 reviews) ✓ Verified | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 270 |
| **Rocketlane** | N/A | N/A |

#### Incident Management

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (240 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (239 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (242 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (250 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | Rocketlane | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Rocketlane (7):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Client Portal Software](https://www.g2.com/categories/client-portal), [Project Management Software](https://www.g2.com/categories/project-management), [Resource Management Software](https://www.g2.com/categories/resource-management), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Task Management Software](https://www.g2.com/categories/task-management-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Rocketlane | 
|---|---|---|
| **Small-Business** | 69.3% | 28.9% | 
| **Mid-Market** | 27.6% | 56.9% | 
| **Enterprise** | 3.0% | 14.2% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.3%
- **Computer & Network Security:** 17.5%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.8%

#### Rocketlane

- **Computer Software:** 35.7%
- **Information Technology and Services:** 26.3%
- **Marketing and Advertising:** 5.2%
- **Financial Services:** 4.3%
- **Logistics and Supply Chain:** 2.3%
- **Consulting:** 1.8%
- **Accounting:** 1.6%
- **Computer & Network Security:** 1.5%
- **Hospitality:** 1.4%
- **Internet:** 1.0%
- **Other:** 18.9%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
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- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13154 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22581 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (504 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4537 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)

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## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Rocketlane

- Title: [How can we improve the overview page and project summary section ?](https://www.g2.com/discussions/how-can-we-improve-the-overview-page-and-project-summary-section) — 1 comment, 2 upvotes
  > **Top comment:** "Enable the Overview page to be editable - let people choose they're own graphs
Enable Project Status to be updated from that page
Enable Project Summary..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-rocketlane-corp)