# Autotask vs BigTime Projector Comparison --- ## AI Generated Summary - **G2 reviewers report** that Autotask excels in streamlining operations, with users highlighting its reliability and efficiency in managing IT services, project management, and billing. One user noted, "Autotask has been a great addition to our workflow—reliable, efficient, and easy to use." - **Users say** that BigTime Projector offers a well-designed interface that balances flexibility and structure, making it effective for tracking both individual projects and overall business performance. A reviewer mentioned, "Projector is a well-designed tool that allows us to track our business as a whole and each of our individual projects." - **Reviewers mention** that Autotask's integration capabilities with other Kaseya products, such as Datto RMM and IT Glue, significantly enhance workflow efficiency. Users appreciate not having to duplicate efforts across platforms, stating, "It helps fast track a lot of our workflows." - **According to verified reviews** , BigTime Projector shines in its user-friendly approach to time and expense tracking, with many users praising its simplicity and power. One user noted, "Projector Professional Services Automation (PSA) software is one of the best tools for tracking time and expenses." - **G2 reviewers highlight** that while Autotask has a strong overall satisfaction score, it faces challenges in specific areas like project planning and tracking, where users feel it could improve. A user pointed out, "The program concentrates on ticketing, which brings efficiency, but project planning could be better." - **Users report** that BigTime Projector excels in support quality, with a significantly higher satisfaction rating in this area compared to Autotask. Reviewers appreciate the responsive support, stating, "The software itself is first class, and the support is equally impressive." | | Autotask | BigTime Projector | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | | **Total Reviews** | 590 | 134 | | **Largest Market Segment** | Small-Business (68.7% of reviews) | Mid-Market (49.6% of reviews) | | **Entry Level Price** | No pricing available | Contact Us 1 Per User | --- ## Top Pros & Cons ### Autotask Pros: - Ease of Use (65 reviews) - Integrations (49 reviews) Cons: - Complex Usability (24 reviews) - Learning Curve (18 reviews) ### BigTime Projector **Not enough data** --- ## Ratings Comparison | Rating | Autotask | BigTime Projector | |---|---|---| | **Meets Requirements** | 8.5 (485 reviews) | 8.7 (105 reviews) | | **Ease of Use** | 7.9 (531 reviews) | 8.1 (106 reviews) | | **Ease of Setup** | 7.4 (417 reviews) | 7.4 (89 reviews) | | **Ease of Admin** | 7.6 (280 reviews) | 8.1 (90 reviews) | | **Quality of Support** | 8.2 (452 reviews) | 9.6 (101 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 9.5 (90 reviews) | | **Product Direction (% positive)** | 8.3 (479 reviews) | 8.9 (103 reviews) | --- ## Pricing ### Autotask #### Entry-Level Pricing No pricing available #### Free Trial No information available ### BigTime Projector #### Entry-Level Pricing Plan: Scale Price: Contact Us 1 Per User Description: Best for: Mid-sized firms investing to scale for distributed operations, especially internationally Key Features: - Project Accounting - Resource Management - Project Management [Browse all 2 editions](https://www.g2.com/products/bigtime-projector/pricing) #### Free Trial No --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Autotask** | 7.5/10 | 209 | | **BigTime Projector** | N/A | N/A | #### Administration | Feature | Autotask | BigTime Projector | |---|---|---| | **Change Management** | 8.0 (179 reviews) | Not enough data | | **Asset Management** | 7.9 (182 reviews) | Not enough data | | **Reports & Analytics** | 8.0 (191 reviews) | Not enough data | #### Service Desk | Feature | Autotask | BigTime Projector | |---|---|---| | **Help Desk** | 9.0 (189 reviews) | Not enough data | | **Incident Reports** | 8.4 (182 reviews) | Not enough data | | **Process Workflow** | 8.3 (189 reviews) | Not enough data | #### Management | Feature | Autotask | BigTime Projector | |---|---|---| | **Reporting** | 8.2 (187 reviews) | Not enough data | | **Administration Console** | 8.2 (184 reviews) | Not enough data | | **Access Management** | 8.3 (181 reviews) | Not enough data | | **Asset Management** | 7.9 (178 reviews) | Not enough data | | **Policy Dictation** | 7.5 (171 reviews) | Not enough data | #### Functionality | Feature | Autotask | BigTime Projector | |---|---|---| | **Ticketing System** | 9.2 (189 reviews) | Not enough data | | **Performance Logging** | 8.3 (177 reviews) | Not enough data | | **Alerting** | 8.5 (180 reviews) | Not enough data | | **Automation** | 8.3 (187 reviews) | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Autotask | BigTime Projector | |---|---|---| | **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | | **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | | **Cross-system Integration** | 6.9 (15 reviews) | Not enough data | | **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | | **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | | **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | | **Decision Making** | 6.2 (11 reviews) | Not enough data | ### Professional Services Automation | Product | Score | Reviews | |---|---|---| | **Autotask** | 6.8/10 | 227 | | **BigTime Projector** | 8.7/10 | 12 | #### Customer Management | Feature | Autotask | BigTime Projector | |---|---|---| | **Customer Profiles** | 8.0 (184 reviews) ✓ Verified | 8.3 (5 reviews) ✓ Verified | | **Sales** | 7.2 (178 reviews) ✓ Verified | 7.0 (5 reviews) ✓ Verified | | **Marketing** | 6.1 (173 reviews) ✓ Verified | Not enough data | | **Client Portal** | 7.1 (181 reviews) ✓ Verified | Not enough data | #### Project Management | Feature | Autotask | BigTime Projector | |---|---|---| | **Project Planning** | 6.9 (182 reviews) | 8.3 (12 reviews) ✓ Verified | | **Project Tracking** | 7.1 (185 reviews) ✓ Verified | 7.9 (11 reviews) ✓ Verified | | **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 8.3 (9 reviews) ✓ Verified | | **Resource Management** | 7.6 (177 reviews) ✓ Verified | 9.2 (10 reviews) ✓ Verified | #### Accounting | Feature | Autotask | BigTime Projector | |---|---|---| | **Revenue Recognition** | 7.2 (173 reviews) | 9.3 (10 reviews) | | **Invoice Management** | 7.3 (177 reviews) ✓ Verified | 9.3 (9 reviews) ✓ Verified | | **Payments** | 6.4 (165 reviews) | 9.0 (5 reviews) | | **Project Accounting** | 6.8 (170 reviews) | 9.1 (9 reviews) ✓ Verified | | **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 9.2 (8 reviews) ✓ Verified | #### Portfolio Management | Feature | Autotask | BigTime Projector | |---|---|---| | **Portfolio Definition** | 6.7 (167 reviews) | 8.3 (5 reviews) | | **Portfolio Performance** | 6.7 (166 reviews) | 9.3 (5 reviews) | | **Risk** | 6.6 (163 reviews) | Not enough data | | **Portfolio Mix** | 6.6 (162 reviews) | Not enough data | #### Analytics | Feature | Autotask | BigTime Projector | |---|---|---| | **Forecasting** | 6.7 (165 reviews) ✓ Verified | 8.7 (9 reviews) ✓ Verified | | **Reporting** | 7.5 (184 reviews) ✓ Verified | 9.4 (9 reviews) ✓ Verified | | **KPIs** | 7.4 (167 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | #### Administration | Feature | Autotask | BigTime Projector | |---|---|---| | **Standard Integrations** | 7.8 (191 reviews) ✓ Verified | 8.0 (9 reviews) ✓ Verified | | **Workflow** | 8.2 (183 reviews) ✓ Verified | 9.1 (9 reviews) ✓ Verified | | **Access Management** | 8.0 (174 reviews) ✓ Verified | 9.2 (8 reviews) ✓ Verified | #### Platform | Feature | Autotask | BigTime Projector | |---|---|---| | **APIs** | 8.3 (176 reviews) ✓ Verified | 8.1 (6 reviews) ✓ Verified | | **Internationalization** | 7.4 (159 reviews) ✓ Verified | 8.0 (5 reviews) ✓ Verified | | **Performance and Reliability** | 8.5 (184 reviews) ✓ Verified | 9.8 (9 reviews) ✓ Verified | | **Mobile** | 6.4 (164 reviews) ✓ Verified | 8.1 (7 reviews) ✓ Verified | | **Offline Access** | 4.7 (160 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Autotask | BigTime Projector | |---|---|---| | **AI Text Generation** | 5.8 (89 reviews) | Not enough data | | **AI Text Summarization** | 6.1 (88 reviews) | Not enough data | #### Artificial Intelligence - Professional Services Automation | Feature | Autotask | BigTime Projector | |---|---|---| | **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | | **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | | **Automated workflows** | 6.5 (37 reviews) | Not enough data | #### Agentic AI - Professional Services Automation | Feature | Autotask | BigTime Projector | |---|---|---| | **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | | **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Autotask** | 6.7/10 | 263 | | **BigTime Projector** | N/A | N/A | #### Incident Management | Feature | Autotask | BigTime Projector | |---|---|---| | **Automate Ticket Routing** | 8.1 (238 reviews) | Not enough data | | **Ticket Prioritization** | 8.4 (237 reviews) | Not enough data | | **Ticket Notifications** | 8.4 (240 reviews) | Not enough data | | **Knowledge Base** | 7.0 (232 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | #### Reporting | Feature | Autotask | BigTime Projector | |---|---|---| | **Dashboards** | 8.7 (241 reviews) | Not enough data | | **Time Tracking** | 8.9 (245 reviews) | Not enough data | | **Surveys** | 7.4 (227 reviews) | Not enough data | #### Access & Usability | Feature | Autotask | BigTime Projector | |---|---|---| | **Mobile** | 6.1 (230 reviews) | Not enough data | | **Self Service** | 7.9 (231 reviews) | Not enough data | | **Active Directory** | 7.2 (224 reviews) | Not enough data | | **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | Autotask | BigTime Projector | |---|---|---| | **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | | **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | | **Cross-system Integration** | 6.1 (17 reviews) | Not enough data | | **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | | **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | | **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | | **Decision Making** | 5.0 (15 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Autotask | BigTime Projector | |---|---|---| | **Small-Business** | 68.7% | 39.5% | | **Mid-Market** | 28.2% | 49.6% | | **Enterprise** | 3.2% | 10.9% | ### By Industry #### Autotask - **Information Technology and Services:** 53.1% - **Computer & Network Security:** 16.9% - **Computer Software:** 5.8% - **Computer Networking:** 3.2% - **Consulting:** 2.3% - **Telecommunications:** 2.2% - **Information Services:** 2.2% - **Manufacturing:** 0.9% - **Hospital & Health Care:** 0.9% - **Marketing and Advertising:** 0.9% - **Other:** 11.7% #### BigTime Projector - **Information Technology and Services:** 30.2% - **Management Consulting:** 17.8% - **Computer Software:** 15.5% - **Marketing and Advertising:** 6.2% - **Design:** 4.7% - **Accounting:** 3.1% - **Computer & Network Security:** 3.1% - **Human Resources:** 3.1% - **Mechanical or Industrial Engineering:** 2.3% - **Real Estate:** 1.6% - **Other:** 12.4% --- ## Alternatives ### Alternatives to Autotask - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (581 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1144 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1865 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews) - [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews) - [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews) ### Alternatives to BigTime Projector - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews) - [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (581 reviews) - [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews) - [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews) - [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (537 reviews) - [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews) - [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (449 reviews) --- ## Top Discussions ### Autotask - Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..." ### BigTime Projector - Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/what-can-projector-psa-do-for-my-business-c4d65aac-6626-4956-b78f-ea638d1e24a2) — 1 comment, 1 upvote > **Top comment:** "Projector's reporting and Projector BI for advanced analytics are both tools that create meaningful reports and visual dashboards to show everything from..." - Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/what-can-projector-psa-do-for-my-business-b8fd8ae1-b31d-48ef-b3b3-fd62c12f35f4) — 1 comment, 1 upvote > **Top comment:** "Our Project Management module translates task-level planning into high-level resourcing requirements, keeping project teams, resource managers, and..." - Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/what-can-projector-psa-do-for-my-business) — 1 comment, 1 upvote > **Top comment:** "Projector’s Resource Scheduling software provides convenient tools for the ongoing task of assigning people to projects—then distills that day-to-day..." - Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/why-projector-psa-d1dcc08c-4bee-4d46-8a30-4fd121fcfa9f) — 1 comment, 1 upvote > **Top comment:** "Projector’s Project Accounting software empowers service leaders to focus on revenue recognition and project accounting, and regain valuable time previously..." - Title: [Why Projector PSA?](https://www.g2.com/discussions/why-projector-psa) — 1 comment, 1 upvote > **Top comment:** "Projector is different than other PSA in 3 key ways: 1) we focus on the fastest time to deliver value; we implement fast and customers typically see return..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-bigtime-projector)