# Autotask vs BigTime Projector Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, time tracking, and reporting into one platform. This centralization helps users avoid the hassle of juggling multiple disconnected systems.
- **Users say** that BigTime Projector stands out for its user-friendly design, allowing teams to track both overall business performance and individual projects effectively. Reviewers appreciate the balance of flexibility in managing different project types, which enhances their ability to measure success.
- **According to verified reviews** , Autotask's ticket workflow customization is a significant strength, enabling users to adapt processes to meet specific customer needs. This feature is particularly praised for improving operational efficiency once workflows are properly configured.
- **Reviewers mention** that BigTime Projector shines in its quality of support, with users highlighting the responsiveness and helpfulness of the support team. This high level of service contributes to a smoother user experience, especially during implementation and troubleshooting.
- **G2 reviewers indicate** that while Autotask has a solid overall rating, it faces challenges in areas like project planning and resource management, where users feel it could improve. Some users have noted that these features are not as robust as they would like, which can impact project execution.
- **Users report** that BigTime Projector offers superior capabilities in project accounting and budget tracking, with many praising its ability to handle complex financial aspects of projects seamlessly. This makes it a preferred choice for businesses that prioritize financial oversight in their project management processes.



| | Autotask | BigTime Projector | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 612 | 134 | 
| **Largest Market Segment** | Small-Business (69.3% of reviews) | Mid-Market (49.6% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 Per User | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (56 reviews)
- Integrations (43 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### BigTime Projector

**Not enough data**

---
## Ratings Comparison
| Rating | Autotask | BigTime Projector | 
|---|---|---|
  | **Meets Requirements** | 8.5 (485 reviews) | 8.7 (105 reviews) | 
  | **Ease of Use** | 7.9 (547 reviews) | 8.1 (106 reviews) | 
  | **Ease of Setup** | 7.4 (432 reviews) | 7.4 (89 reviews) | 
  | **Ease of Admin** | 7.6 (279 reviews) | 8.1 (90 reviews) | 
  | **Quality of Support** | 8.2 (452 reviews) | 9.6 (101 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (270 reviews) | 9.5 (90 reviews) | 
  | **Product Direction (% positive)** | 8.3 (479 reviews) | 8.9 (103 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### BigTime Projector

#### Entry-Level Pricing

Plan: Scale

Price: Contact Us 1 Per User

Description: Best for: Mid-sized firms investing to scale for distributed operations, especially internationally 

Key Features:
- Project Accounting
- Resource Management
- Project Management

[Browse all 2 editions](https://www.g2.com/products/bigtime-projector/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **BigTime Projector** | N/A | N/A |

#### Administration

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (193 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (190 reviews) | Not enough data | 

#### Management

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (178 reviews) | Not enough data | 
| **Alerting** | 8.5 (181 reviews) | Not enough data | 
| **Automation** | 8.3 (188 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 239 |
| **BigTime Projector** | 8.7/10 | 12 |

#### Customer Management

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | 8.3 (5 reviews) ✓ Verified | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | 7.0 (5 reviews) ✓ Verified | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | Not enough data | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | Not enough data | 

#### Project Management

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | 8.3 (12 reviews) ✓ Verified | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | 7.9 (11 reviews) ✓ Verified | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 8.3 (9 reviews) ✓ Verified | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | 9.2 (10 reviews) ✓ Verified | 

#### Accounting

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 9.3 (10 reviews) | 
| **Invoice Management** | 7.4 (180 reviews) ✓ Verified | 9.3 (9 reviews) ✓ Verified | 
| **Payments** | 6.4 (166 reviews) | 9.0 (5 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | 9.1 (9 reviews) ✓ Verified | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 9.2 (8 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 8.3 (5 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 9.3 (5 reviews) | 
| **Risk** | 6.6 (163 reviews) | Not enough data | 
| **Portfolio Mix** | 6.6 (162 reviews) | Not enough data | 

#### Analytics

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.7 (9 reviews) ✓ Verified | 
| **Reporting** | 7.5 (185 reviews) ✓ Verified | 9.4 (9 reviews) ✓ Verified | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | 

#### Administration

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Standard Integrations** | 7.9 (196 reviews) ✓ Verified | 8.0 (9 reviews) ✓ Verified | 
| **Workflow** | 8.2 (186 reviews) ✓ Verified | 9.1 (9 reviews) ✓ Verified | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 9.2 (8 reviews) ✓ Verified | 

#### Platform

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | 8.1 (6 reviews) ✓ Verified | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 8.0 (5 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.4 (189 reviews) ✓ Verified | 9.8 (9 reviews) ✓ Verified | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | 8.1 (7 reviews) ✓ Verified | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (88 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 269 |
| **BigTime Projector** | N/A | N/A |

#### Incident Management

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (239 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (238 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (241 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (231 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (230 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Dashboards** | 8.7 (244 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (249 reviews) | Not enough data | 
| **Surveys** | 7.4 (226 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Mobile** | 6.1 (230 reviews) | Not enough data | 
| **Self Service** | 7.9 (230 reviews) | Not enough data | 
| **Active Directory** | 7.2 (223 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (227 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | BigTime Projector | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)



---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | BigTime Projector | 
|---|---|---|
| **Small-Business** | 69.3% | 39.5% | 
| **Mid-Market** | 27.7% | 49.6% | 
| **Enterprise** | 3.0% | 10.9% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.3%
- **Computer & Network Security:** 17.7%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.5%

#### BigTime Projector

- **Information Technology and Services:** 30.2%
- **Management Consulting:** 17.8%
- **Computer Software:** 15.5%
- **Marketing and Advertising:** 6.2%
- **Design:** 4.7%
- **Accounting:** 3.1%
- **Computer & Network Security:** 3.1%
- **Human Resources:** 3.1%
- **Mechanical or Industrial Engineering:** 2.3%
- **Real Estate:** 1.6%
- **Other:** 12.4%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1199 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (683 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews)

### Alternatives to BigTime Projector

- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (683 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews)
- [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (537 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (449 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### BigTime Projector

- Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/what-can-projector-psa-do-for-my-business-c4d65aac-6626-4956-b78f-ea638d1e24a2) — 1 comment, 1 upvote
  > **Top comment:** "Projector's reporting and Projector BI for advanced analytics are both tools that create meaningful reports and visual dashboards to show everything from..."
- Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/what-can-projector-psa-do-for-my-business-b8fd8ae1-b31d-48ef-b3b3-fd62c12f35f4) — 1 comment, 1 upvote
  > **Top comment:** "Our Project Management module translates task-level planning into high-level resourcing requirements, keeping project teams, resource managers, and..."
- Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/what-can-projector-psa-do-for-my-business) — 1 comment, 1 upvote
  > **Top comment:** "Projector’s Resource Scheduling software provides convenient tools for the ongoing task of assigning people to projects—then distills that day-to-day..."
- Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/why-projector-psa-d1dcc08c-4bee-4d46-8a30-4fd121fcfa9f) — 1 comment, 1 upvote
  > **Top comment:** "Projector’s Project Accounting software empowers service leaders to focus on revenue recognition and project accounting, and regain valuable time previously..."
- Title: [Why Projector PSA?](https://www.g2.com/discussions/why-projector-psa) — 1 comment, 1 upvote
  > **Top comment:** "Projector is different than other PSA in 3 key ways: 
1) we focus on the fastest time to deliver value; we implement fast and customers typically see return..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-bigtime-projector)