# Autotask vs Freshservice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in **ease of use** , with many users highlighting its intuitive interface and streamlined processes. One user mentioned that the documented guidelines are clear and make their work easier, which contributes to a smoother onboarding experience.
- **Users say** Autotask is particularly strong in **comprehensive management** for MSP operations, integrating ticketing, project management, and billing into one platform. Reviewers appreciate the ability to customize ticket workflows, allowing them to adapt processes to different customer needs effectively.
- **According to verified reviews** , Freshservice offers a robust **analytics and dashboard module** that enhances agent organization and time management. Users have noted that features like ticket categories and SLAs significantly improve admin monitoring, although some mention that loading times could be faster.
- **Reviewers mention** that Autotask provides a centralized solution for service operations, which helps avoid the complications of using multiple disconnected systems. Users have praised the platform's ability to keep everything organized, particularly through its calendar feature for task management.
- **G2 reviewers highlight** that Freshservice's free service is a great starting point for those new to help desk setups, making it accessible for smaller teams. This feature allows users to get a professional help desk running without immediate financial commitment, which is a significant advantage for many.
- **Users report** that while Autotask has a solid feature set, it sometimes struggles with **configuration challenges** that can hinder its adaptability to specific workflows. This feedback suggests that while the platform is powerful, it may require more effort to tailor it to unique business needs compared to Freshservice.



| | Autotask | Freshservice | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 614 | 1,337 | 
| **Largest Market Segment** | Small-Business (69.2% of reviews) | Mid-Market (61.9% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (56 reviews)
- Integrations (43 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (17 reviews)

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

---
## Ratings Comparison
| Rating | Autotask | Freshservice | 
|---|---|---|
  | **Meets Requirements** | 8.5 (488 reviews) | 8.9 (1186 reviews) | 
  | **Ease of Use** | 7.9 (549 reviews) | 9.2 (1191 reviews) | 
  | **Ease of Setup** | 7.4 (434 reviews) | 8.8 (976 reviews) | 
  | **Ease of Admin** | 7.6 (282 reviews) | 9.0 (958 reviews) | 
  | **Quality of Support** | 8.2 (455 reviews) | 9.0 (1146 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (273 reviews) | 9.1 (933 reviews) | 
  | **Product Direction (% positive)** | 8.3 (481 reviews) | 9.5 (1169 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Ticket and Case Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Autotask | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **Freshservice** | 8.4/10 | 449 |

#### Administration

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | 8.6 (324 reviews) ✓ Verified | 
| **Asset Management** | 7.9 (182 reviews) | 8.4 (352 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.0 (193 reviews) | 8.3 (376 reviews) ✓ Verified | 

#### Service Desk

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | 9.4 (411 reviews) ✓ Verified | 
| **Incident Reports** | 8.4 (182 reviews) | 9.1 (377 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (190 reviews) | 8.8 (373 reviews) ✓ Verified | 

#### Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | 8.5 (315 reviews) ✓ Verified | 
| **Administration Console** | 8.2 (184 reviews) | 8.9 (320 reviews) ✓ Verified | 
| **Access Management** | 8.3 (181 reviews) | 8.8 (283 reviews) ✓ Verified | 
| **Asset Management** | 7.9 (178 reviews) | 8.5 (291 reviews) ✓ Verified | 
| **Policy Dictation** | 7.5 (171 reviews) | 8.1 (228 reviews) ✓ Verified | 

#### Functionality

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | 9.5 (344 reviews) ✓ Verified | 
| **Performance Logging** | 8.3 (178 reviews) | 8.7 (269 reviews) ✓ Verified | 
| **Alerting** | 8.5 (181 reviews) | 8.7 (267 reviews) ✓ Verified | 
| **Automation** | 8.3 (188 reviews) | 8.8 (311 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | 7.9 (8 reviews) | 
| **Multi-step Planning** | 5.3 (12 reviews) | 6.9 (8 reviews) | 
| **Cross-system Integration** | 7.1 (16 reviews) | 8.5 (13 reviews) | 
| **Adaptive Learning** | 5.9 (11 reviews) | 7.4 (7 reviews) | 
| **Natural Language Interaction** | 6.1 (11 reviews) | 7.1 (7 reviews) | 
| **Proactive Assistance** | 5.3 (11 reviews) | 8.1 (9 reviews) | 
| **Decision Making** | 6.2 (11 reviews) | 8.0 (9 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Freshservice** | 7.4/10 | 368 |

#### Monitoring

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.3 (267 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.6 (303 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (320 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 6.1 (26 reviews) | 

#### Management Tools

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (341 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.9 (331 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.5 (295 reviews) ✓ Verified | 

#### Generative AI

| Feature | Autotask | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (137 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (136 reviews) | 

#### Agentic AI - Incident Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 5.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Asset Inventory

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Autotask | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 240 |
| **Freshservice** | N/A | N/A |

#### Customer Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | Not enough data | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | Not enough data | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | Not enough data | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | Not enough data | 

#### Project Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | Not enough data | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | Not enough data | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | Not enough data | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | Not enough data | 

#### Accounting

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | Not enough data | 
| **Invoice Management** | 7.3 (181 reviews) ✓ Verified | Not enough data | 
| **Payments** | 6.4 (166 reviews) | Not enough data | 
| **Project Accounting** | 6.8 (170 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | Not enough data | 

#### Portfolio Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | Not enough data | 
| **Portfolio Performance** | 6.7 (166 reviews) | Not enough data | 
| **Risk** | 6.6 (163 reviews) | Not enough data | 
| **Portfolio Mix** | 6.6 (162 reviews) | Not enough data | 

#### Analytics

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.5 (186 reviews) ✓ Verified | Not enough data | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Standard Integrations** | 7.9 (196 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.2 (187 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Autotask | Freshservice | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (189 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | Not enough data | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Autotask | Freshservice | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (88 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Freshservice** | 6.9/10 | 153 |

#### Generative AI

| Feature | Autotask | Freshservice | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (76 reviews) | 

#### Self-Service Experience

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (140 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (134 reviews) | 
| **Community Forums** | Not enough data | 7.1 (113 reviews) | 
| **Mobile Optimization** | Not enough data | 7.6 (115 reviews) | 
| **Personalization** | Not enough data | 8.2 (134 reviews) | 

#### Self-Service Platform

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (135 reviews) | 
| **Automation** | Not enough data | 8.7 (140 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.1 (108 reviews) | 
| **Integrations** | Not enough data | 8.1 (130 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 5.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (5 reviews) | 
| **Decision Making** | Not enough data | 5.3 (5 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Freshservice** | 7.1/10 | 70 |

#### Generative AI

| Feature | Autotask | Freshservice | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (70 reviews) | 

#### Agentic AI - IT Alerting

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 270 |
| **Freshservice** | 8.0/10 | 844 |

#### Incident Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (240 reviews) | 9.1 (737 reviews) | 
| **Ticket Prioritization** | 8.4 (239 reviews) | 8.9 (737 reviews) | 
| **Ticket Notifications** | 8.4 (242 reviews) | 9.0 (796 reviews) | 
| **Knowledge Base** | 7.0 (232 reviews) | 8.6 (729 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | 8.6 (695 reviews) | 

#### Reporting

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | 8.6 (775 reviews) | 
| **Time Tracking** | 8.9 (250 reviews) | 8.2 (639 reviews) | 
| **Surveys** | 7.4 (227 reviews) | 8.2 (615 reviews) | 

#### Access & Usability

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | 8.4 (701 reviews) | 
| **Self Service** | 7.9 (231 reviews) | 8.9 (728 reviews) | 
| **Active Directory** | 7.2 (224 reviews) | 8.5 (550 reviews) | 
| **Multi-Channel Access** | 7.5 (228 reviews) | 8.6 (562 reviews) | 

#### Agentic AI - Service Desk

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | 7.1 (8 reviews) | 
| **Multi-step Planning** | 5.3 (15 reviews) | 6.7 (8 reviews) | 
| **Cross-system Integration** | 6.2 (19 reviews) | 7.1 (8 reviews) | 
| **Adaptive Learning** | 4.4 (15 reviews) | 7.0 (9 reviews) | 
| **Natural Language Interaction** | 3.9 (15 reviews) | 7.1 (8 reviews) | 
| **Proactive Assistance** | 4.3 (15 reviews) | 6.7 (8 reviews) | 
| **Decision Making** | 5.0 (15 reviews) | 6.7 (8 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Freshservice** | 8.2/10 | 364 |

#### Analysis

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Threat Detection** | Not enough data | 7.5 (173 reviews) | 

#### Platform

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.3 (232 reviews) | 
| **Remote Access** | Not enough data | 8.2 (212 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.7 (255 reviews) | 
| **Asset Tracking** | Not enough data | 8.4 (283 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.7 (315 reviews) | 

#### Security

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.8 (178 reviews) | 
| **Patch Management** | Not enough data | 7.0 (107 reviews) | 
| **Disaster Recovery** | Not enough data | 7.5 (166 reviews) | 
| **Service Management** | Not enough data | 8.9 (283 reviews) | 
| **Workflow Management** | Not enough data | 8.8 (286 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Autotask | Freshservice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Autotask (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Freshservice (7):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Freshservice | 
|---|---|---|
| **Small-Business** | 69.2% | 17.6% | 
| **Mid-Market** | 27.7% | 61.9% | 
| **Enterprise** | 3.0% | 20.5% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.3%
- **Computer & Network Security:** 17.6%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.4%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1899 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4450 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1899 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-freshservice)