# Autotask vs ConnectWise PSA Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, billing, and reporting into one platform. Users appreciate how this centralization reduces the need for multiple disconnected systems, making daily operations smoother.
- **Users say** that ConnectWise PSA offers a highly customizable ticketing system, allowing for tailored setups that fit specific business needs. Reviewers highlight the extensive automation options and integrations with major vendors, which enhance the overall functionality of the service desk.
- **According to verified reviews** , Autotask's ticket workflow customization is a standout feature, enabling users to adapt processes to different customer requirements effectively. This flexibility is often cited as a key advantage in streamlining service operations.
- **Reviewers mention** that while ConnectWise PSA has a straightforward implementation process, some users find it challenging to configure the system to match their specific workflows. However, many appreciate the ease of assigning staff to tickets, which contributes to daily usability.
- **G2 reviewers highlight** that Autotask's performance and reliability scores are notably higher, indicating a more consistent user experience. Users have praised the platform for its ability to keep service operations centralized and organized, which is crucial for effective management.
- **Users report** that ConnectWise PSA's customer support is responsive and helpful when issues arise, which is a significant plus for businesses relying on timely assistance. However, Autotask users have noted that its support quality is even higher, contributing to a more satisfying overall experience.



| | Autotask | ConnectWise PSA | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 590 | 582 | 
| **Largest Market Segment** | Small-Business (68.7% of reviews) | Small-Business (66.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

---
## Ratings Comparison
| Rating | Autotask | ConnectWise PSA | 
|---|---|---|
  | **Meets Requirements** | 8.5 (486 reviews) | 8.4 (489 reviews) | 
  | **Ease of Use** | 7.9 (532 reviews) | 7.4 (497 reviews) | 
  | **Ease of Setup** | 7.4 (418 reviews) | 6.6 (268 reviews) | 
  | **Ease of Admin** | 7.6 (280 reviews) | 7.4 (247 reviews) | 
  | **Quality of Support** | 8.2 (453 reviews) | 7.5 (456 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 7.7 (243 reviews) | 
  | **Product Direction (% positive)** | 8.3 (480 reviews) | 7.2 (480 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **ConnectWise PSA** | 7.3/10 | 169 |

#### Sales Force Automation

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.5 (137 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.9 (95 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 7.8 (125 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.3 (139 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 7.6 (101 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 8.3 (128 reviews) | 
| **Product & Price List Management** | Not enough data | 8.0 (114 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 8.1 (114 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 8.4 (124 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Email Marketing** | Not enough data | 7.3 (85 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 7.2 (88 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 7.4 (94 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 7.4 (76 reviews) ✓ Verified | 

#### Customer Support

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Case Management** | Not enough data | 8.4 (127 reviews) | 
| **Customer Support Portal** | Not enough data | 7.6 (125 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 7.7 (119 reviews) | 
| **Call Center Features** | Not enough data | 7.5 (82 reviews) | 
| **Support Analytics** | Not enough data | 7.9 (108 reviews) | 

#### Reporting & Analytics

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Reporting** | Not enough data | 7.5 (139 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.3 (137 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 7.5 (112 reviews) | 

#### Mobile & Social

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | Feature Not Available | 
| **Social Network Integration** | Not enough data | Feature Not Available | 
| **Mobile User Support** | Not enough data | 6.8 (95 reviews) ✓ Verified | 

#### Platform

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Customization** | Not enough data | 7.4 (81 reviews) | 
| **Workflow Capability** | Not enough data | 7.9 (86 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.2 (86 reviews) | 
| **Internationalization** | Not enough data | 7.6 (53 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 7.3 (57 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 7.0 (74 reviews) | 
| **Performance and Reliability** | Not enough data | 8.0 (83 reviews) | 
| **Output Document Generation** | Not enough data | 7.3 (77 reviews) | 

#### Integration

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.7 (79 reviews) | 
| **Integration APIs** | Not enough data | 8.0 (78 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.5 (75 reviews) | 

#### Generative AI

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.1 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 5.3 (6 reviews) | 
| **Decision Making** | Not enough data | 6.4 (6 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Email Marketing

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **ConnectWise PSA** | 9.5/10 | 9 |

#### Reports

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | 9.2 (8 reviews) | 
| **Steps to Answer** | Not enough data | 9.5 (7 reviews) | 
| **Graphs and Charts** | Not enough data | 9.6 (8 reviews) | 
| **Score Cards** | Not enough data | 9.6 (8 reviews) | 
| **Dashboards** | Not enough data | 9.8 (9 reviews) | 

#### Self Service 

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **ConnectWise PSA** | 9.5/10 | 9 |

#### Reports

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | 9.2 (8 reviews) | 
| **Steps to Answer** | Not enough data | 9.5 (7 reviews) | 
| **Graphs and Charts** | Not enough data | 9.6 (8 reviews) | 
| **Score Cards** | Not enough data | 9.6 (8 reviews) | 
| **Dashboards** | Not enough data | 9.8 (9 reviews) | 

#### Reports

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **ConnectWise PSA** | 7.3/10 | 264 |

#### Ticket and Case Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (235 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (231 reviews) | 
| **Workflow** | Not enough data | 8.3 (228 reviews) | 
| **Response Automation** | Not enough data | 8.4 (215 reviews) | 
| **SLA Management** | Not enough data | 8.1 (201 reviews) | 
| **Attachments/Screencasts** | Not enough data | 7.7 (217 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.3 (225 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.4 (167 reviews) | 

#### Generative AI

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 6.1 (9 reviews) | 

#### Agentic AI - Help Desk

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.4 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 4.7 (6 reviews) | 

#### Communication Channels

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.6 (178 reviews) | 
| **Email to Case** | Not enough data | 8.5 (212 reviews) | 
| **Chat/Live Support** | Not enough data | 7.7 (137 reviews) | 
| **Social Integration** | Not enough data | 7.1 (109 reviews) | 
| **Voice** | Not enough data | 7.5 (77 reviews) | 

#### Platform

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | Not enough data | 6.5 (86 reviews) | 
| **Customization ** | Not enough data | 7.7 (96 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (105 reviews) | 
| **Integration** | Not enough data | 7.8 (94 reviews) | 
| **Reporting** | Not enough data | 7.5 (195 reviews) | 
| **Dashboards** | Not enough data | 7.5 (203 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 209 |
| **ConnectWise PSA** | N/A | N/A |

#### Administration

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (191 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (189 reviews) | Not enough data | 

#### Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Reporting** | 8.2 (187 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Ticketing System** | 9.2 (189 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (177 reviews) | Not enough data | 
| **Alerting** | 8.5 (180 reviews) | Not enough data | 
| **Automation** | 8.3 (187 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 227 |
| **ConnectWise PSA** | 6.4/10 | 53 |

#### Customer Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Customer Profiles** | 8.0 (184 reviews) ✓ Verified | 7.3 (48 reviews) | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | 6.9 (49 reviews) | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | 5.7 (44 reviews) | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | 6.7 (51 reviews) | 

#### Project Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Project Planning** | 6.9 (183 reviews) | 6.6 (49 reviews) | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | 6.6 (49 reviews) | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 6.6 (48 reviews) | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | 7.2 (50 reviews) | 

#### Accounting

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 6.7 (48 reviews) | 
| **Invoice Management** | 7.3 (177 reviews) ✓ Verified | 7.4 (50 reviews) | 
| **Payments** | 6.4 (166 reviews) | 6.8 (47 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | 6.6 (44 reviews) | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 6.5 (44 reviews) | 

#### Portfolio Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 6.1 (44 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 6.0 (43 reviews) | 
| **Risk** | 6.6 (163 reviews) | 6.1 (43 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 6.2 (42 reviews) | 

#### Analytics

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 6.0 (44 reviews) | 
| **Reporting** | 7.5 (184 reviews) ✓ Verified | 6.6 (49 reviews) | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 6.1 (47 reviews) | 

#### Administration

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Standard Integrations** | 7.8 (191 reviews) ✓ Verified | 7.3 (50 reviews) | 
| **Workflow** | 8.2 (183 reviews) ✓ Verified | 7.5 (51 reviews) | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 7.4 (47 reviews) | 

#### Platform

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **APIs** | 8.3 (176 reviews) ✓ Verified | 7.0 (45 reviews) | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 6.2 (42 reviews) | 
| **Performance and Reliability** | 8.5 (184 reviews) ✓ Verified | 6.9 (48 reviews) | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | 5.6 (47 reviews) | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | 4.8 (43 reviews) | 

#### Generative AI

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | 4.2 (28 reviews) | 
| **AI Text Summarization** | 6.1 (88 reviews) | 4.3 (28 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **ConnectWise PSA** | 9.4/10 | 18 |

#### Generative AI

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.4 (17 reviews) | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | 9.7 (17 reviews) | 
| **Device Responsiveness** | Not enough data | 9.6 (15 reviews) | 

#### Process Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 9.5 (16 reviews) | 
| **Trigger Alerts** | Not enough data | 9.3 (16 reviews) | 
| **Real-Time Analysis** | Not enough data | 9.5 (16 reviews) | 
| **Real-Time Action** | Not enough data | 9.4 (16 reviews) | 

#### System Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Security** | Not enough data | 9.0 (13 reviews) | 
| **System Monitoring** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 263 |
| **ConnectWise PSA** | 6.3/10 | 12 |

#### Incident Management

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (239 reviews) | 7.6 (11 reviews) | 
| **Ticket Prioritization** | 8.4 (238 reviews) | 7.3 (11 reviews) | 
| **Ticket Notifications** | 8.4 (241 reviews) | 8.5 (11 reviews) | 
| **Knowledge Base** | 7.0 (232 reviews) | 7.0 (11 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | 6.4 (12 reviews) | 

#### Reporting

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Dashboards** | 8.7 (242 reviews) | 7.3 (11 reviews) | 
| **Time Tracking** | 8.9 (245 reviews) | 7.7 (11 reviews) | 
| **Surveys** | 7.4 (227 reviews) | 6.5 (11 reviews) | 

#### Access & Usability

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Mobile** | 6.1 (230 reviews) | 6.5 (10 reviews) | 
| **Self Service** | 7.9 (231 reviews) | 7.8 (9 reviews) | 
| **Active Directory** | 7.2 (224 reviews) | 6.7 (9 reviews) | 
| **Multi-Channel Access** | 7.5 (228 reviews) | 6.7 (9 reviews) | 

#### Agentic AI - Service Desk

| Feature | Autotask | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | 4.2 (6 reviews) | 
| **Multi-step Planning** | 5.3 (15 reviews) | 6.1 (6 reviews) | 
| **Cross-system Integration** | 6.1 (17 reviews) | 5.0 (6 reviews) | 
| **Adaptive Learning** | 4.4 (15 reviews) | 4.7 (6 reviews) | 
| **Natural Language Interaction** | 3.9 (15 reviews) | 4.2 (6 reviews) | 
| **Proactive Assistance** | 4.3 (15 reviews) | 4.4 (6 reviews) | 
| **Decision Making** | 5.0 (15 reviews) | 4.7 (6 reviews) | 

---
## Categories
**Shared Categories (2):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Autotask (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to ConnectWise PSA (6):** [CRM Software](https://www.g2.com/categories/crm), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | ConnectWise PSA | 
|---|---|---|
| **Small-Business** | 68.7% | 66.1% | 
| **Mid-Market** | 28.1% | 28.1% | 
| **Enterprise** | 3.1% | 5.8% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 53.0%
- **Computer & Network Security:** 16.9%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

---
## Alternatives

### Alternatives to Autotask

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1162 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (983 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)

### Alternatives to ConnectWise PSA

- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13825 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (983 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-connectwise-psa)