Link copied to clipboard

# Automox vs Remote Monitoring and Management Comparison - What are their main differences?

Share
[
Export
](/compare/automox/remote-monitoring-and-management/export.csv)

AutomoxAtera[+ Add Product](#)

Pricing

**Automox**
Free Trial

**$1.00** 1 Device Per Month · PatchOS

**Remote Monitoring and Management**
Free Trial

**Free Trial** · Free trial

**Pricing Insights**
from reviews

Time to Implement

**Automox**
1 month

Based on 21 responses

**Remote Monitoring and Management**
1 month

Based on 168 responses

Return on Investment

**Automox**
7 months

Based on 21 responses

**Remote Monitoring and Management**
7 months

Based on 156 responses

Perceived Cost

**Automox**
$$$$$

**Remote Monitoring and Management**
$$$$$

Average Discount

**Automox**
11%4% more

**Remote Monitoring and Management**
7%

**Pros & Cons**
from reviews

**Automox**
[
Patch Management (95)
](https://www.g2.com/products/automox/reviews?filters%5Bsentiment_snippet%5D=1327804&qs=pros-and-cons#reviews)[
Automation (71)
](https://www.g2.com/products/automox/reviews?filters%5Bsentiment_snippet%5D=1328566&qs=pros-and-cons#reviews)[
Access Issues (17)
](https://www.g2.com/products/automox/reviews?filters%5Bsentiment_snippet%5D=1328533&qs=pros-and-cons#reviews)[
Needs Improvement (15)
](https://www.g2.com/products/automox/reviews?filters%5Bsentiment_snippet%5D=1327622&qs=pros-and-cons#reviews)

**Remote Monitoring and Management**
[
Ease of Use (386)
](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1455567&qs=pros-and-cons#reviews)[
Automation (273)
](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1463653&qs=pros-and-cons#reviews)[
Missing Features (161)
](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1455868&qs=pros-and-cons#reviews)[
Limited Features (135)
](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1460622&qs=pros-and-cons#reviews)

Integrations

**Automox**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dda1fe9b8262073dcd5ec86bb9006586/axonius.jpg "Product Avatar Image")

Axonius

](https://www.g2.com/products/axonius/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eecbd20c17e56638eb03cb2ac0fd697/faronics-deep-freeze.jpg "Product Avatar Image")

Faronics

](https://www.g2.com/products/faronics-deep-freeze/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fef3b1fdd410099a829ad5d30808e4ab/jamf.png "Product Avatar Image")

Jamf

](https://www.g2.com/products/jamf/reviews)[
View all
](https://www.g2.com/products/automox/integrations)

**Remote Monitoring and Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image")

Acronis Cyber Protect

](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud-now-acronis-cyber-platform.png "Product Avatar Image")

Acronis Cyber Protect Cloud

](https://www.g2.com/products/acronis-cyber-protect-cloud-now-acronis-cyber-platform/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image")

AnyDesk

](https://www.g2.com/products/anydesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/688/large_detail_c57250995c0d9a88d714b1db5beec11d.jpeg "Product Avatar Image")

Axcient

](https://www.g2.com/products/axcient/reviews)[
View all
](https://www.g2.com/products/remote-monitoring-and-management/integrations)

Screenshots

**Automox**
 ![Automox screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/108611/Dashboard-082923.png)

**Remote Monitoring and Management**
 ![Remote Monitoring and Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1881456/Customers_Dashboard.png)

**Ratings**
from reviews

Meets Requirements

**Automox**

8.8

8.8284

**Remote Monitoring and Management**

8.8

8.8987

Ease of Use

**Automox**

8.9

8.9296

**Remote Monitoring and Management**

9.2

9.21,141

Ease of Setup

**Automox**

9.0

9.0279

**Remote Monitoring and Management**

9.1

9.1993

Ease of Admin

**Automox**

8.8

8.8248

**Remote Monitoring and Management**

9.0

9.0633

Quality of Support

**Automox**

8.8

8.8256

**Remote Monitoring and Management**

9.0

9.0939

Has the product been a good partner in doing business?

**Automox**

9.0

9.0232

**Remote Monitoring and Management**

9.1

9.1622

Product Direction (% positive)

**Automox**

9.4

9.4278

**Remote Monitoring and Management**

9.3

9.3958

**Features**
ratings from reviews

Patch Management[Hide 38 FeaturesShow 38 Features](javascript:void(0);)

9.6

14

Not enough data

Additional Functionality

Remote Monitoring & Management

9.4(won by default)

6

Not enough data

Policy Management

10.0(won by default)

5

Not enough data

Remote Update/Installation

10.0(won by default)

11

Not enough data

Automatic Patch Deployment

10.0(won by default)

6

Not enough data

Compliance Management

10.0(won by default)

6

Not enough data

Reporting & Statistics

8.1(won by default)

8

Not enough data

Patch Management

10.0(won by default)

12

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Patch Prioritization

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Network Wide Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

IT Asset Tracking

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Patch Testing

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Automatic Scans

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);)

Not enough data

7.8

32

AI Agent Configuration

AI Agent Configuration

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Proactive Error Detection

Proactive Error Detection

Not enough data

Not enough data

Self Service Portal

Self Service Portal

Not enough data

Not enough data

Automated Routing

Automated Routing

Not enough data

Not enough data

Security & Compliance

Security & Compliance

Not enough data

Not enough data

IT Incident Management

IT Incident Management

Not enough data

Not enough data

Feedback Management

Feedback Management

Not enough data

Not enough data

Document Management

Document Management

Not enough data

Not enough data

Alerts/Notifications

Alerts/Notifications

Not enough data

Not enough data

Reporting/Analytics

Reporting/Analytics

Not enough data

Not enough data

Integration into Third Party Applications

Integration into Third Party Applications

Not enough data

Not enough data

Support Ticket Management

Support Ticket Management

Not enough data

Not enough data

Adaptive Learning

Adaptive Learning

Not enough data

Not enough data

Knowledge Base Integration

Knowledge Base Integration

Not enough data

Not enough data

Workflow Automation

Workflow Automation

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Automation - AI IT Agents

Document Processing

Not enough data

8.0(won by default)

11

Feedback Collection

Not enough data

8.1(won by default)

12

Autonomy - AI IT Agents

Adaptive Responses

Not enough data

7.7(won by default)

11

Task Execution

Not enough data

7.8(won by default)

12

Independent Decision Making

Not enough data

7.9(won by default)

11

Problem Solving

Not enough data

8.3(won by default)

11

IT Ticket Management - AI IT Agents

Ticket Status Updates

Not enough data

8.1(won by default)

12

Ticket Assignment

Not enough data

7.5(won by default)

14

Automated Ticket Creation

Not enough data

7.3(won by default)

11

SLA Monitoring

Not enough data

Feature Not Available

Ticket Categorization

Not enough data

Feature Not Available

IT Support Automation - AI IT Agents

Knowledge Base Utilization

Not enough data

8.1(won by default)

12

Workflow Automation

Not enough data

8.3(won by default)

15

Real-Time Troubleshooting

Not enough data

7.8(won by default)

12

User Self-Service Assistance

Not enough data

7.9(won by default)

11

Proactive Issue Detection

Not enough data

8.2(won by default)

13

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

Not enough data

8.1

190

Administration

Change Management

Not enough data

8.1(won by default)

156

Asset Management

Not enough data

8.4(won by default)

164

Reports & Analytics

Not enough data

8.7(won by default)

167

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

Not enough data

8.6(won by default)

163

Incident Reports

Not enough data

8.3(won by default)

156

Process Workflow

Not enough data

8.4(won by default)

155

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

8.6(won by default)

156

Administration Console

Not enough data

8.8(won by default)

155

Asset Management

Not enough data

8.5(won by default)

154

Policy Dictation

Not enough data

8.1(won by default)

146

Access Management

Not enough data

8.7(won by default)

151

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

Not enough data

8.5(won by default)

161

Performance Logging

Not enough data

8.5(won by default)

151

Alerting

Not enough data

8.9(won by default)

158

Automation

Not enough data

8.7(won by default)

156

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

7.4(won by default)

21

Multi-step Planning

Not enough data

6.9(won by default)

21

Cross-system Integration

Not enough data

7.0(won by default)

21

Adaptive Learning

Not enough data

7.0(won by default)

21

Natural Language Interaction

Not enough data

7.3(won by default)

20

Proactive Assistance

Not enough data

7.1(won by default)

21

Decision Making

Not enough data

7.3(won by default)

20

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);)

Not enough data

7.8

486

Administration

Screen Sharing

Not enough data

8.7(won by default)

445

File Sharing

Not enough data

8.4(won by default)

440

Session Recording

Not enough data

7.3(won by default)

382

Unattended Remote Access

Not enough data

8.9(won by default)

448

Multi - Session Handling

Not enough data

8.2(won by default)

423

Multi-Monitor Support

Not enough data

8.2(won by default)

444

Maintenance

Remote Reboot

Not enough data

8.9(won by default)

449

Remote Printing

Not enough data

7.8(won by default)

391

Communication 

VoIP

Not enough data

6.1(won by default)

364

Video Conference Call

Not enough data

6.1(won by default)

357

Screen Annotations

Not enough data

6.9(won by default)

367

Text Chat

Not enough data

Feature Not Available

Security

Data Encryption

Not enough data

7.8(won by default)

381

Compliance

Not enough data

8.0(won by default)

388

Device Support

Mobile Device Access

Not enough data

7.4(won by default)

390

Multi-Platform Support

Not enough data

8.2(won by default)

398

Cross-Platform

Not enough data

8.2(won by default)

393

Video Support

Not enough data

Not enough data

Performance

Reporting

Not enough data

8.2(won by default)

428

Additional Functionality

Remote Monitoring & Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Session Transfer

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

API

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

Not enough data

7.9

242

Asset Inventory

Hardware Asset Inventory

Not enough data

8.9(won by default)

229

Software Asset Inventory

Not enough data

8.8(won by default)

222

Cloud Asset Inventory

Not enough data

7.8(won by default)

210

Mobile Asset Inventory

Not enough data

7.1(won by default)

206

Asset Discovery

Not enough data

7.9(won by default)

216

Generative AI

AI Text Generation

Not enough data

7.2(won by default)

194

AI Text Generation

Not enough data

7.1(won by default)

191

Generative AI

Not enough data

Not enough data

Agentic AI - IT Asset Management

Autonomous Task Execution

Not enough data

8.1(won by default)

31

Multi-step Planning

Not enough data

7.8(won by default)

31

Cross-system Integration

Not enough data

8.1(won by default)

31

Adaptive Learning

Not enough data

7.6(won by default)

31

Natural Language Interaction

Not enough data

7.9(won by default)

30

Proactive Assistance

Not enough data

8.0(won by default)

31

Decision Making

Not enough data

7.7(won by default)

31

Management

Central Dashboard

Not enough data

8.8(won by default)

219

Asset Policy Management

Not enough data

8.1(won by default)

209

Risk Management

Not enough data

7.6(won by default)

207

Integrations

Not enough data

8.0(won by default)

214

User Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Requisition Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Maintenance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Additional Functionality

Cost Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

9.4

22

Automation - AI Agents

Sales Follow-Up

Not enough data

Feature Not Available

Customer Interaction Automation

Not enough data

Feature Not Available

Lead Generation

Not enough data

Feature Not Available

Document Processing

Not enough data

Feature Not Available

Feedback Collection

Not enough data

Feature Not Available

Natural Language Processing

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Responses

Personalization

Not enough data

9.8(won by default)

9

Route To Human

Not enough data

9.0(won by default)

8

Natural Language Understanding (NLU)

Not enough data

9.1(won by default)

9

Multi-Language

Not enough data

Not enough data

Autonomy - AI Agents

Independent Decision Making

Not enough data

9.2(won by default)

8

Adaptive Responses

Not enough data

9.6(won by default)

8

Task Execution

Not enough data

9.6(won by default)

8

Problem Solving

Not enough data

9.8(won by default)

10

Platform

Conversation Editor

Not enough data

9.6(won by default)

8

Integration

Not enough data

9.5(won by default)

11

Human-In-The-Loop

Not enough data

9.4(won by default)

8

Drag & Drop Editor

Not enough data

Not enough data

Human-in-the-loop (HITL)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

9.7(won by default)

11

AI Text Summarization

Not enough data

9.2(won by default)

10

Additional Functionality

Agent Collaboration

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Dynamic Modeling

Not enough data

Not enough data

API

Not enough data

Not enough data

Memory Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Cost Management

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Natural Language Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Integration Management

Not enough data

Not enough data

Customizable Frameworks

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Attended Automation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Unattended Automation

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

Network Monitoring[Hide 109 FeaturesShow 109 Features](javascript:void(0);)

Not enough data

8.1

316

Functionality

Performance Monitoring

Not enough data

8.9(won by default)

286

Alerting

Not enough data

8.9(won by default)

294

Improvement Suggestions

Not enough data

8.2(won by default)

275

Multi-Network Capability

Not enough data

8.6(won by default)

265

Monitoring - Network Monitoring

Automated Network Discovery

Not enough data

8.6(won by default)

40

360-Degree Network Visibility

Not enough data

8.3(won by default)

36

Real-Time Monitoring

Not enough data

8.8(won by default)

36

Bandwidth Monitoring

Not enough data

Not enough data

IP Address Monitoring

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Multi-Location Monitoring

Not enough data

Not enough data

Analytics - Network Monitoring

Predictive Performance Analytics

Not enough data

8.2(won by default)

35

Packet & Flow Analysis

Not enough data

8.0(won by default)

35

Management

Performance Baseline

Not enough data

8.4(won by default)

262

Data Visualization

Not enough data

8.4(won by default)

263

Path Analysis

Not enough data

8.0(won by default)

251

Real-Time Data

Not enough data

Not enough data

Historical Trend Analysis

Not enough data

Not enough data

Security - Network Monitoring

Encrypted Data Transmission

Not enough data

8.5(won by default)

36

Zero Trust and Identity Management

Not enough data

7.9(won by default)

38

Integrated Network Security

Not enough data

8.3(won by default)

36

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Remediation Management

Not enough data

Not enough data

Network Resource Management

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Network Performance - Network Monitoring

Dynamic Network Optimization

Not enough data

8.2(won by default)

35

Automated Tasks Routing

Not enough data

8.2(won by default)

36

AI Automation - Network Monitoring

Machine Learning-Based Anomaly Detection

Not enough data

7.7(won by default)

34

Self-Healing Networks

Not enough data

7.5(won by default)

34

Predictive Network Maintenance

Not enough data

7.5(won by default)

34

Agentic AI - Network Monitoring

Autonomous Task Execution

Not enough data

7.5(won by default)

29

Multi-step Planning

Not enough data

7.6(won by default)

29

Cross-system Integration

Not enough data

7.7(won by default)

30

Adaptive Learning

Not enough data

7.4(won by default)

30

Natural Language Interaction

Not enough data

7.6(won by default)

30

Proactive Assistance

Not enough data

7.4(won by default)

29

Decision Making

Not enough data

7.6(won by default)

29

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Audit Trail

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Self-Updating Maps

Not enough data

Not enough data

IT Asset Tracking

Not enough data

Not enough data

Dependency Tracking

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Connectors

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Map Exporting

Not enough data

Not enough data

API

Not enough data

Not enough data

Color Codes/Icons

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Web Traffic Reporting

Not enough data

Not enough data

Downtime Tracking

Not enough data

Not enough data

Threshold Alerts

Not enough data

Not enough data

Simple Network Management Protocol (SNMP)

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Network Mapping

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Virtualization

Not enough data

Not enough data

Baseline Manager

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Bug/Issue Capture

Not enough data

Not enough data

Mobile Network Troubleshooting

Not enough data

Not enough data

Issue Auditing

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Autonomous Endpoint Management (AEM)[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

9.6

39

Not enough data

Generative AI - Autonomous Endpoint Management

Behavioral Analysis

9.0(won by default)

14

Feature Not Available

Adaptive

9.5(won by default)

13

Feature Not Available

Predictive

8.9(won by default)

9

Feature Not Available

Monitoring and Management - Autonomous Endpoint Management

Patch Management

9.7(won by default)

36

Feature Not Available

Self-Healing

8.8(won by default)

11

Not enough data

Oversees

9.8(won by default)

17

Feature Not Available

Centralized Dashboard

9.7(won by default)

26

Feature Not Available

Endpoint Management[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

7.2

286

Generative AI

AI Text Summarization

Not enough data

7.2(won by default)

280

Remote Monitoring & Management (RMM)[Hide 79 FeaturesShow 79 Features](javascript:void(0);)

Not enough data

8.2

857

Inventory Management - Remote Monitoring & Management (RMM)

Device Management

Not enough data

9.0(won by default)

670

|

Verified

Asset Management

Not enough data

8.4(won by default)

117

ITIL Policy Compliance

Not enough data

8.0(won by default)

73

User Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Mobile Device Management

Not enough data

Not enough data

Monitoring and Management

Remote Monitoring

Not enough data

9.2(won by default)

702

|

Verified

Asset Tracking

Not enough data

8.3(won by default)

555

|

Verified

Application Deployment

Not enough data

8.3(won by default)

563

|

Verified

Patch Management

Not enough data

8.7(won by default)

655

|

Verified

Asset Tracking

Not enough data

8.4(won by default)

83

Support Ticket Management

Not enough data

10.0(won by default)

5

Help Desk Management

Not enough data

10.0(won by default)

5

Deployment Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Remediation Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

IT Operations & Workflow - Remote Monitoring & Management (RMM)

Workflow Management

Not enough data

8.8(won by default)

126

Service Management

Remote Access

Not enough data

9.1(won by default)

666

|

Verified

Service Management (Issue Prioritization)

Not enough data

8.9(won by default)

102

Ticketing

Not enough data

9.0(won by default)

176

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Agentic AI - Remote Monitoring & Management (RMM)

Autonomous Task Execution

Not enough data

8.1(won by default)

106

Multi-step Planning

Not enough data

7.5(won by default)

80

Cross-system Integration

Not enough data

7.9(won by default)

90

Adaptive Learning

Not enough data

7.7(won by default)

81

Natural Language Interaction

Not enough data

7.9(won by default)

81

Proactive Assistance

Not enough data

7.7(won by default)

87

Decision Making

Not enough data

7.4(won by default)

80

Third-Party Integrations

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Additional Functionality

Dashboard

Not enough data

8.0(won by default)

5

Customizable Reports

Not enough data

5.0(won by default)

6

Reporting/Analytics

Not enough data

5.0(won by default)

5

Audit Trail

Not enough data

Not enough data

Build Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Endpoint Protection

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Security Tools

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Backup and Recovery

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Automatic Backup

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

For MSPs

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Network Security

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Unified Endpoint Management (UEM)[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

7.5

41

Scope

Endpoint Inclusiveness

Not enough data

6.9(won by default)

31

Multi-OS Support

Not enough data

8.1(won by default)

36

Security

Reporting and Alerts

Not enough data

8.0(won by default)

36

Endpoint Protection

Not enough data

7.3(won by default)

32

Remote Wiping

Not enough data

5.7(won by default)

27

Management

Device Enrollment

Not enough data

8.2(won by default)

30

Device Configuration

Not enough data

7.8(won by default)

29

Device Compliance

Not enough data

7.5(won by default)

26

Usage Information

Not enough data

7.9(won by default)

29

Data Separation

Not enough data

6.1(won by default)

25

Agentic AI - Unified Endpoint Management (UEM)

Autonomous Task Execution

Not enough data

7.8(won by default)

10

Multi-step Planning

Not enough data

7.5(won by default)

10

Cross-system Integration

Not enough data

7.7(won by default)

10

Adaptive Learning

Not enough data

8.0(won by default)

10

Natural Language Interaction

Not enough data

7.7(won by default)

10

Proactive Assistance

Not enough data

8.0(won by default)

11

Decision Making

Not enough data

8.0(won by default)

10

Additional Functionality

Mobile Content Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Deployment Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

BYOD Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile Device Management

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

App Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.1

360

Ticket and Case Management

Ticket Creation User Experience

Not enough data

8.6(won by default)

311

Workflow

Not enough data

8.5(won by default)

307

Automated Response

Not enough data

8.3(won by default)

299

Service Level Agreement (SLA) Management

Not enough data

8.2(won by default)

291

Attachments/Screencasts

Not enough data

8.4(won by default)

296

Ticket Collaboration

Not enough data

8.3(won by default)

297

Customer/Contact Database

Not enough data

8.2(won by default)

289

Ticket Management

Not enough data

10.0(won by default)

5

Ticket Response User Experience

Not enough data

8.6(won by default)

310

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.2(won by default)

235

AI Text Summarization

Not enough data

7.3(won by default)

236

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

8.3(won by default)

31

Natural Language Interaction

Not enough data

8.4(won by default)

30

Proactive Assistance

Not enough data

8.5(won by default)

31

Communication Channels

Customer Portal

Not enough data

8.3(won by default)

292

Email to Case

Not enough data

8.7(won by default)

290

Live Chat Support

Not enough data

8.1(won by default)

283

Social Media Integration

Not enough data

6.4(won by default)

268

Voice

Not enough data

6.2(won by default)

265

Video Chat

Not enough data

Not enough data

Platform

Reporting

Not enough data

8.2(won by default)

318

Activity Dashboard

Not enough data

8.5(won by default)

313

Customization 

Not enough data

7.8(won by default)

306

User, Role, and Access Management

Not enough data

8.5(won by default)

308

Third-Party Integrations

Not enough data

8.0(won by default)

309

Mobile User Support

Not enough data

7.2(won by default)

298

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Enterprise IT Management[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

Not enough data

8.4

96

Analysis

Threat Detection

Not enough data

8.2(won by default)

79

Platform

Unified Communications Platform

Not enough data

7.9(won by default)

79

Remote Access

Not enough data

9.0(won by default)

89

ITIL Policy Compliance

Not enough data

8.1(won by default)

78

Asset Tracking

Not enough data

8.3(won by default)

85

IT Knowledge Management

Not enough data

8.6(won by default)

84

IT Asset Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Security

Endpoint Protection

Not enough data

8.4(won by default)

82

Patch Management

Not enough data

9.0(won by default)

88

Disaster Recovery

Not enough data

7.4(won by default)

80

Service Management

Not enough data

8.3(won by default)

82

Workflow Management

Not enough data

8.2(won by default)

79

Remote Monitoring & Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

License Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Agentic AI - Enterprise IT Management

Autonomous Task Execution

Not enough data

8.5(won by default)

12

Multi-step Planning

Not enough data

8.8(won by default)

13

Cross-system Integration

Not enough data

8.6(won by default)

13

Adaptive Learning

Not enough data

8.6(won by default)

12

Natural Language Interaction

Not enough data

8.5(won by default)

12

Proactive Assistance

Not enough data

8.9(won by default)

12

Decision Making

Not enough data

8.7(won by default)

13

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Audit Trail

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Security Tools

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization and Recommendation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IT Reporting

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Issue Auditing

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

8.2

245

Incident Management

Automate Ticket Routing

Not enough data

8.4(won by default)

211

Ticket Prioritization

Not enough data

8.5(won by default)

214

Ticket Notifications

Not enough data

8.8(won by default)

209

Knowledge Base

Not enough data

8.2(won by default)

216

Knowledge Base/Ticket Integration

Not enough data

8.1(won by default)

205

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

Not enough data

8.6(won by default)

216

Time Tracking

Not enough data

8.5(won by default)

211

Surveys

Not enough data

7.8(won by default)

201

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

Not enough data

7.4(won by default)

209

Self Service

Not enough data

8.6(won by default)

206

Active Directory

Not enough data

8.0(won by default)

202

Multi-Channel Access

Not enough data

8.3(won by default)

197

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

8.4(won by default)

26

Multi-step Planning

Not enough data

8.0(won by default)

25

Cross-system Integration

Not enough data

8.0(won by default)

24

Adaptive Learning

Not enough data

8.1(won by default)

25

Natural Language Interaction

Not enough data

8.1(won by default)

25

Proactive Assistance

Not enough data

7.6(won by default)

25

Decision Making

Not enough data

8.0(won by default)

25

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Vulnerability Management[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Risk Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Certificate Assessment

Not enough data

Not enough data

API

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Automated Containment

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Asset Discovery

Not enough data

Not enough data

Penetration Testing

Not enough data

Not enough data

Runtime Container Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Vulnerability Management

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Vulnerability Assessment

Not enough data

Not enough data

Asset Tagging

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Vulnerability/Threat Prioritization

Not enough data

Not enough data

Vulnerability Protection

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

SQL Injections

Not enough data

Not enough data

Professional Services Automation[Hide 73 FeaturesShow 73 Features](javascript:void(0);)

Not enough data

Not enough data

Customer Management

Customer Profiles

Not enough data

Not enough data

Sales

Not enough data

Not enough data

Marketing

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Project Management

Project Planning

Not enough data

Not enough data

Project Tracking

Not enough data

Not enough data

Resource Definition

Not enough data

Not enough data

Resource Management

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Project Time Tracking

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Accounting

Revenue Recognition

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Payments

Not enough data

Not enough data

Project Accounting

Not enough data

Not enough data

Budget Tracking

Not enough data

Not enough data

Time & Expense Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Billable Items Tracking

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Multiple Projects

Not enough data

Not enough data

Portfolio Management

Portfolio Definition

Not enough data

Not enough data

Portfolio Performance

Not enough data

Not enough data

Risk

Not enough data

Not enough data

Portfolio Mix

Not enough data

Not enough data

Analytics

Forecasting

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

KPIs

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Administration

Standard Integrations

Not enough data

Not enough data

Workflow

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Portfolio Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Timesheet Management

Not enough data

Not enough data

Accounting Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Platform

APIs

Not enough data

Not enough data

Internationalization

Not enough data

Not enough data

Performance and Reliability

Not enough data

Not enough data

Mobile

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Artificial Intelligence - Professional Services Automation

Predictive Forecasting

Not enough data

Not enough data

Smart task suggestions

Not enough data

Not enough data

Automated workflows

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Proposal Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Professional Services Automation

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

CRM

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Project Templates

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Server Monitoring[Hide 86 FeaturesShow 86 Features](javascript:void(0);)

Not enough data

Not enough data

Visibility 

Activity Dashboard

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Web Traffic Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Threshold Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Monitoring and Management

Capacity Management

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Performance Baseline

Not enough data

Not enough data

Bandwidth Monitoring

Not enough data

Not enough data

Immediate Alert Notification

Not enough data

Not enough data

Proactive Server Monitoring Software

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

CPU Monitoring

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Email Monitoring

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Virtual Machine Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Database Monitoring

Not enough data

Not enough data

Cloud environment support

Server Monitoring For Cloud Deployments

Not enough data

Not enough data

Software Scaling

Not enough data

Not enough data

Agentic AI - Server Monitoring

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Capacity Planning

Not enough data

Not enough data

Additional Functionality

Authentication

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Backup

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

API

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Data Migration

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Event Tracking

Not enough data

Not enough data

Baseline Manager

Not enough data

Not enough data

Endpoint Protection[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

System Control

Device Control

Not enough data

Not enough data

Web Control

Not enough data

Not enough data

Application Control

Not enough data

Not enough data

Asset Management

Not enough data

Not enough data

System Isolation

Not enough data

Not enough data

Vulnerability Prevention

Endpoint Intelligence

Not enough data

Not enough data

Firewall

Not enough data

Not enough data

Malware Detection

Not enough data

Not enough data

Security Management

Incident Reports

Not enough data

Not enough data

Security Validation

Not enough data

Not enough data

Compliance 

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Automox](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_fee9ce87086ac591975faff7adca0570/automox.png "Automox")](https://www.g2.com/products/automox/reviews)

Automox

Small-Business(50 or fewer emp.)

7.2%

Mid-Market(51-1000 emp.)

70.3%

Enterprise(\> 1000 emp.)

22.5%

[![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management")](https://www.g2.com/products/remote-monitoring-and-management/reviews)

Remote Monitoring and Management

Small-Business(50 or fewer emp.)

55.6%

Mid-Market(51-1000 emp.)

31.0%

Enterprise(\> 1000 emp.)

13.4%

Small-Business

(50 or fewer emp.)

7.2%

55.6%

Mid-Market

(51-1000 emp.)

70.3%

31.0%

Enterprise

(\> 1000 emp.)

22.5%

13.4%

Reviewers' Industry

[![Automox](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_fee9ce87086ac591975faff7adca0570/automox.png "Automox")](https://www.g2.com/products/automox/reviews)
Automox

Information Technology and Services

18.8%

Financial Services

7.3%

Computer & Network Security

6.1%

Computer Software

6.1%

Banking

3.8%

Other

57.8%

[![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management")](https://www.g2.com/products/remote-monitoring-and-management/reviews)
Remote Monitoring and Management

Information Technology and Services

30.8%

Computer & Network Security

12.1%

Manufacturing

3.2%

Consumer Services

3.1%

Marketing and Advertising

2.7%

Other

48.1%

FAQs

## Automox vs Atera FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Atera vs Automox?

Atera stands out for its all-in-one approach and per-technician pricing, while Automox is favored for its cross-platform patch management and automation capabilities.

| [Atera](https://www.g2.com/products/atera/reviews) | [Automox](https://www.g2.com/products/automox/reviews) |
| --- | --- |
| 4.6/5 (1247 reviews) | 4.5/5 (315 reviews) |
| Small-Business | Mid-Market |
| 9.2 | 9.0 |
| 9.0 | 8.8 |
| Automation (273 all-time mentions) | Patch Management (95 all-time mentions) |

### How do the pricing models of Atera and Automox compare?

Atera is rated higher for value, with reviewers expressing greater satisfaction with its pricing model compared to Automox.

- **Atera:** Reviewers consistently highlight the per-technician pricing as a major cost-saving advantage, especially for MSPs managing many endpoints.
- **Automox:** Reviewers note that Automox's per-device pricing can become expensive at scale, particularly when compared to bundled solutions or when organizations already have access to alternatives like Intune through existing licenses.
- **Switching reasons:** Several reviewers mention switching to Atera to reduce software overhead and licensing costs, citing the financial flexibility of its pricing structure.

### What are the best alternatives to Atera and Automox?

The top three alternatives to Atera and Automox are NinjaOne, TeamViewer, and SuperOps.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247 reviews) | Small-Business | Per-technician pricing is seen as cost-saving and flexible | Automation (273 all-time mentions) |
| [Automox](https://www.g2.com/products/automox/reviews) | 4.5/5 (315 reviews) | Mid-Market | Per-device pricing can be costly at scale | Patch Management (95 all-time mentions) |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5027 reviews) | Mid-Market | — | High reviewer satisfaction and robust RMM features |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4155 reviews) | Small-Business | — | Remote access capabilities |
| [SuperOps](https://www.g2.com/products/superops/reviews) | 4.4/5 (200 reviews) | Small-Business | — | Modern interface and ease of use |

### Which Remote Monitoring & Management (RMM) features should I prioritize when comparing Atera and Automox?

Buyers should prioritize automation, patch management, reporting, integration capabilities, and ease of setup when comparing Atera and Automox.

- **Automation:** Atera (273 all-time mentions), Automox (71 all-time mentions)
- **Patch Management:** Atera (107 all-time mentions), Automox (95 all-time mentions)
- **Reporting:** Both products receive frequent reviewer feedback on reporting, with Automox receiving 15 all-time mentions for poor reporting and Atera receiving recurring feedback on reporting limitations.
- **Integration Capabilities:** Atera integrates with AnyDesk (34 all-time mentions); Automox integrates with Axonius (temporal-qualitative mention).
- **Ease of Setup:** Atera (9.2), Automox (9.0)

### What are the pros and cons of Atera vs Automox?

Atera's headline strength is its automation and all-in-one solution, while Automox is strongest in patch management and cross-platform support.

- **Atera strengths:** Automation (273 all-time mentions), all-in-one solution (103 all-time mentions), ticketing system (136 all-time mentions), patch management (107 all-time mentions), helpfulness (104 all-time mentions).
- **Atera trade-offs:** Reviewers note limitations in reporting customization, UI design choices, and some areas feeling less mature for complex environments.
- **Automox strengths:** Patch management (95 all-time mentions), automation (71 all-time mentions), ease of use (64 all-time mentions), easy deployment (37 all-time mentions), cross-platform compatibility (14 all-time mentions).
- **Automox trade-offs:** Reviewers cite poor reporting (15 all-time mentions), access issues (17 all-time mentions), slow performance (14 all-time mentions), and limited integrations.

### Is Atera or Automox better for small businesses?

Atera is the better fit for small businesses, as it is most popular in the Small-Business segment and receives strong positive sentiment from small-business reviewers.

- **Atera:** Small-Business is the largest reviewer segment, with reviewers praising its ease of setup, cost-saving pricing, and all-in-one feature set for small IT teams.
- **Automox:** Mid-Market is the largest reviewer segment, with reviewers noting its strengths in patch management and automation but less emphasis on small-business-specific needs.

### Which Remote Monitoring & Management (RMM) platform has better integrations?

Atera is favored for integrations, with more reviewer-cited third-party tool connections than Automox.

- **Atera:** AnyDesk integration is mentioned in 34 reviews, with additional positive sentiment for integrations with Splashtop and other remote desktop clients.
- **Automox:** Axonius integration is mentioned in recent reviews, but overall integration mentions are limited.

### How do Atera and Automox compare on customer support?

Atera and Automox are rated nearly equally on Quality of Support, with Atera at 9.0 and Automox at 8.8, indicating parity in reviewer satisfaction.

- **Atera:** Reviewers describe support as responsive and helpful, with several noting quick resolution of issues and positive onboarding experiences.
- **Automox:** Reviewers highlight responsive support, helpful account reps, and positive experiences with onboarding and ongoing assistance.

### Which is easier to implement, Atera or Automox?

Atera and Automox score within 0.2 points on Ease of Setup (Atera 9.2, Automox 9.0), indicating near-parity in implementation experience.

- **Atera:** Reviewers consistently describe setup as very easy, with agent deployment and onboarding often completed in minutes and praised for simplicity.
- **Automox:** Reviewers report straightforward agent installation and easy initial configuration, with positive feedback on the implementation process and minimal manual effort required.

### Which product has better Reporting?

Reporting is a recurring area of feedback for both Atera and Automox, with reviewers noting limitations and requests for deeper customization.

- **Atera:** Reviewers frequently mention reporting as an area needing more flexibility and customization, with recurring feedback on the rigidity of the reporting engine.
- **Automox:** 15 all-time mentions cite poor reporting, with reviewers requesting more detailed and customizable reports, especially for executive and compliance needs.

Alternatives

**Automox Alternatives**

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

[
NinjaOne
](/products/ninjaone/reviews)

 ![ManageEngine Endpoint Central](https://images.g2crowd.com/uploads/product/hd_favicon/2f2a2afbb752a606964794b3d43d3fda/manageengine-endpoint-central.svg "ManageEngine Endpoint Central")

[
ManageEngine Endpoint Central
](/products/manageengine-endpoint-central/reviews)

 ![Action1](https://images.g2crowd.com/uploads/product/hd_favicon/cce498d6eedd2c88f9ee42679f2640c0/action1.svg "Action1")

[
Action1
](/products/action1/reviews)

 ![PDQ Deploy & Inventory](https://images.g2crowd.com/uploads/product/hd_favicon/19240e7693f3c298e23c52bfaad3f0fe/pdq-deploy-inventory.svg "PDQ Deploy & Inventory")

[
PDQ Deploy & Inventory
](/products/pdq-deploy-inventory/reviews)

**Remote Monitoring and Management Alternatives**

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

[
NinjaOne
](/products/ninjaone/reviews)

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![SuperOps](https://images.g2crowd.com/uploads/product/hd_favicon/fb255e941256da5bc91fa45318fae50d/superops.svg "SuperOps")

[
SuperOps
](/products/superops/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)