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Compare AutomationEdge and Nexthink 
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At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Enterprise (84.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AutomationEdge
Star Rating
(76)4.6 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutomationEdgeNexthink
Star Rating
(370)4.6 out of 5
Market Segments
Enterprise (84.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nexthink excels in Reports & Analytics with a score of 9.3, highlighting its ability to provide detailed insights into user experience and system performance. In contrast, AutomationEdge, while still strong, has a lower score of 8.5 in this area, indicating that its reporting capabilities may not be as comprehensive.
- Reviewers mention that Nexthink's Quality of Support is a standout feature, scoring 9.1, which users attribute to responsive and knowledgeable support staff. AutomationEdge, with a score of 8.9, also offers good support, but some users feel that response times could be improved.
- G2 users highlight Nexthink's superior Telemetry Collection capabilities, scoring 8.8, which allows for real-time monitoring of user interactions and system health. AutomationEdge, while effective, scores slightly lower at 8.6, suggesting it may not capture as much detail in telemetry data.
- Users on G2 report that AutomationEdge shines in Ease of Setup, achieving a score of 9.1, making it a more user-friendly option for organizations looking to implement automation quickly. Nexthink, with a score of 8.3, may require more time and resources to set up effectively.
- Reviewers mention that Nexthink's Digital Experience Score of 8.6 is a valuable feature for assessing user satisfaction and engagement, which is crucial for enterprise environments. AutomationEdge, while offering similar features, scores lower at 8.4, indicating a potential gap in user experience assessment.
- Users say that Nexthink's Change Management capabilities, scoring 8.6, are robust, allowing for effective tracking and management of changes within the IT environment. AutomationEdge, while functional, does not match this level of effectiveness, scoring lower in this critical area.
Pricing
Entry-Level Pricing
AutomationEdge
No pricing availableNexthink
No pricing availableFree Trial
AutomationEdge
Free Trial is available
Nexthink
Free Trial is available
Ratings
Meets Requirements
8.9
57
8.7
262
Ease of Use
8.8
59
8.5
264
Ease of Setup
9.1
40
8.4
223
Ease of Admin
8.9
39
8.5
229
Quality of Support
8.9
57
9.1
259
Has the product been a good partner in doing business?
9.2
38
9.4
229
Product Direction (% positive)
9.6
55
9.4
251
Features by Category
Administration
8.6
14
Not enough data
8.6
14
Not enough data
9.3
18
Not enough data
Service Desk
9.0
19
Not enough data
8.8
20
Not enough data
8.6
18
Not enough data
Management
8.9
19
Not enough data
8.6
19
Not enough data
8.8
17
Not enough data
8.3
15
Not enough data
8.6
14
Not enough data
Functionality
8.9
18
Not enough data
8.5
16
Not enough data
8.9
19
Not enough data
9.2
19
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.1
9
Not enough data
9.4
13
User Support
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Walkthrough Type
Not enough data
8.3
16
Not enough data
8.6
14
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
7.5
8
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
8.0
9
Not enough data
7.4
9
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Building
8.8
32
Not enough data
8.9
29
Not enough data
8.7
28
Not enough data
8.9
35
Not enough data
8.3
29
Not enough data
8.8
31
Not enough data
Bot Management & Execution
8.6
33
Not enough data
8.5
31
Not enough data
8.1
32
Not enough data
8.2
31
Not enough data
8.7
32
Not enough data
8.7
34
Not enough data
Intelligent Automation
7.8
29
Not enough data
7.8
27
Not enough data
7.6
24
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Administration
Not enough data
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Analysis
Not enough data
8.6
49
Not enough data
8.7
50
Not enough data
7.2
38
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
7.7
5
8.5
25
7.0
5
8.6
26
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
8.9
176
Not enough data
8.6
180
Management
Not enough data
8.7
188
Not enough data
8.4
182
Not enough data
7.1
161
Not enough data
8.7
184
Not enough data
8.6
180
Performance
Not enough data
8.8
185
Not enough data
8.5
175
Not enough data
8.8
184
Not enough data
8.1
181
Not enough data
8.4
180
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.5
8
Not enough data
8.6
7
Not enough data
8.3
6
Not enough data
6.7
7
Not enough data
8.8
8
Self-Service Platform
Not enough data
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.7
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AutomationEdge and Nexthink are categorized as ServiceNow Store Apps
Unique Categories
AutomationEdge is categorized as IT Service Management (ITSM) Tools and Robotic Process Automation (RPA)
Nexthink is categorized as Digital Employee Experience (DEX) Management, Cloud Infrastructure Monitoring, Product Analytics, Digital Adoption Platform, and Customer Self-Service
Reviews
Reviewers' Company Size
AutomationEdge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.2%
Computer Software
13.9%
Banking
6.9%
Insurance
5.6%
Automotive
5.6%
Other
38.9%
Information Technology and Services
16.2%
Financial Services
6.4%
Oil & Energy
4.0%
Insurance
4.0%
Hospital & Health Care
3.7%
Other
65.9%
Alternatives
Discussions
What is AutomationEdge used for?
1 Comment
FB
AutomationEdge is generally used as an Intelligent Automation platform that offers a range of automation solutions, such as Robotic Process Automation (RPA),...Read more
AutomationEdge has no more discussions with answers
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
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