Compare AutomationEdge and Nexthink 
Featured Products
At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Enterprise (84.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AutomationEdge
Star Rating
(76)4.6 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutomationEdgeNexthink
Star Rating
(375)4.6 out of 5
Market Segments
Enterprise (84.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nexthink excels in providing a comprehensive view of the end user experience, with users highlighting its ability to track network activity, device performance, and application usage. This centralized visibility is particularly beneficial for teams focused on enhancing user sentiment.
- Users say AutomationEdge stands out for its user-friendly interface, making it easy for individuals without deep technical skills to automate workflows. Reviewers appreciate how quickly they can get started and become comfortable with the platform, which is a significant advantage for teams looking to implement automation swiftly.
- According to verified reviews, Nexthink's quality of support is highly rated, with users noting the responsiveness and effectiveness of the support team. This level of assistance can be crucial for organizations that require ongoing guidance as they navigate the complexities of user experience management.
- Reviewers mention that AutomationEdge offers a wide range of automation capabilities, which are complemented by seamless integration with third-party tools. This flexibility allows businesses to tailor their automation processes to fit their specific needs, enhancing overall operational efficiency.
- G2 reviewers highlight that while Nexthink provides robust insights into user experience, some users feel it could improve in terms of setup ease. In contrast, AutomationEdge is praised for its straightforward setup process, which can be a deciding factor for teams eager to minimize downtime during implementation.
- Users report that both products have strong product direction, but Nexthink's focus on enhancing AI capabilities is particularly noted as a value-add. This forward-thinking approach may appeal to organizations looking to leverage advanced technologies for better user experience insights.
Pricing
Entry-Level Pricing
AutomationEdge
No pricing availableNexthink
No pricing availableFree Trial
AutomationEdge
Free Trial is available
Nexthink
Free Trial is available
Ratings
Meets Requirements
8.9
57
8.7
267
Ease of Use
8.8
59
8.4
269
Ease of Setup
9.1
40
8.3
228
Ease of Admin
8.9
39
8.5
231
Quality of Support
8.9
57
9.1
264
Has the product been a good partner in doing business?
9.2
38
9.3
231
Product Direction (% positive)
9.6
55
9.4
256
Features by Category
Administration
8.6
14
Not enough data
8.6
14
Not enough data
9.3
18
Not enough data
Service Desk
9.0
19
Not enough data
8.8
20
Not enough data
8.6
18
Not enough data
Management
8.9
19
Not enough data
8.6
19
Not enough data
8.8
17
Not enough data
8.3
15
Not enough data
8.6
14
Not enough data
Functionality
8.9
18
Not enough data
8.5
16
Not enough data
8.9
19
Not enough data
9.2
19
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.1
9
Not enough data
9.4
13
User Support
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Walkthrough Type
Not enough data
8.3
16
Not enough data
8.6
14
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.9
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
7.8
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.2
10
Not enough data
7.4
9
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Building
8.8
32
Not enough data
8.9
29
Not enough data
8.7
28
Not enough data
8.9
35
Not enough data
8.3
29
Not enough data
8.8
31
Not enough data
Bot Management & Execution
8.6
33
Not enough data
8.5
31
Not enough data
8.1
32
Not enough data
8.2
31
Not enough data
8.7
32
Not enough data
8.7
34
Not enough data
Intelligent Automation
7.8
29
Not enough data
7.8
27
Not enough data
7.6
24
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Administration
Not enough data
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Analysis
Not enough data
8.6
49
Not enough data
8.7
51
Not enough data
7.2
38
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
7.7
5
8.5
25
7.0
5
8.6
26
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
8.9
178
Not enough data
8.6
180
Management
Not enough data
8.7
190
Not enough data
8.4
182
Not enough data
7.1
161
Not enough data
8.7
187
Not enough data
8.6
183
Performance
Not enough data
8.8
188
Not enough data
8.5
175
Not enough data
8.8
188
Not enough data
8.2
184
Not enough data
8.4
180
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.5
9
Not enough data
8.3
8
Not enough data
8.3
7
Not enough data
6.9
8
Not enough data
8.8
8
Self-Service Platform
Not enough data
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.8
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AutomationEdge and Nexthink are categorized as ServiceNow Store Apps
Unique Categories
AutomationEdge is categorized as IT Service Management (ITSM) Tools and Robotic Process Automation (RPA)
Nexthink is categorized as Digital Employee Experience (DEX) Management, Cloud Infrastructure Monitoring, Product Analytics, Digital Adoption Platform, and Customer Self-Service
Reviews
Reviewers' Company Size
AutomationEdge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.2%
Computer Software
13.9%
Banking
6.9%
Automotive
5.6%
Insurance
5.6%
Other
38.9%
Information Technology and Services
15.9%
Financial Services
6.9%
Insurance
3.9%
Hospital & Health Care
3.9%
Oil & Energy
3.9%
Other
65.5%
Alternatives
Discussions
What is AutomationEdge used for?
1 Comment
FB
AutomationEdge is generally used as an Intelligent Automation platform that offers a range of automation solutions, such as Robotic Process Automation (RPA),...Read more
AutomationEdge has no more discussions with answers
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
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