Compare Automation Anywhere Agentic Process Automation and NiCE CXone 
At a Glance
Market Segments
Enterprise (56.3% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
Automation Anywhere Agentic Process Automation
Star Rating
(5,558)4.5 out of 5
Market Segments
Enterprise (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Automation Anywhere Agentic Process AutomationNiCE CXone
Star Rating
(1,728)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in managing customer interactions, with users appreciating its ability to provide real-time insights and automation that help teams respond faster. This integration of features makes it a valuable tool for daily operations.
- Users say that Automation Anywhere Agentic Process Automation stands out for its user-friendly interface, allowing both developers and business users to design bots easily. This accessibility is particularly beneficial for automating repetitive tasks without requiring deep programming knowledge.
- According to verified reviews, NiCE CXone Mpower is praised for its scheduling and availability management features, which help users efficiently organize their workday. This functionality is crucial for teams that need to optimize their time and resources.
- Reviewers mention that Automation Anywhere Agentic Process Automation effectively streamlines end-to-end business processes, particularly in document handling and customer support. This capability enhances operational efficiency and reduces manual intervention.
- G2 reviewers highlight that while NiCE CXone Mpower has a solid G2 Score reflecting overall satisfaction, it faces challenges in areas like ease of setup compared to Automation Anywhere, which has received higher marks for its straightforward onboarding process.
- Users report that Automation Anywhere Agentic Process Automation's strong performance in areas like reporting and dashboards makes it a powerful choice for enterprises looking to gain insights from their automated processes, although it may not cater as effectively to mid-market needs as NiCE CXone Mpower.
Pricing
Entry-Level Pricing
Automation Anywhere Agentic Process Automation
No pricing availableNiCE CXone
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Automation Anywhere Agentic Process Automation
Free Trial is available
NiCE CXone
Free Trial is available
Ratings
Meets Requirements
8.8
3,577
8.7
1,192
Ease of Use
8.9
3,592
8.7
1,209
Ease of Setup
8.3
1,471
8.0
451
Ease of Admin
8.4
1,419
8.3
439
Quality of Support
8.7
3,440
8.3
1,112
Has the product been a good partner in doing business?
8.7
1,390
8.2
436
Product Direction (% positive)
9.1
3,507
8.2
1,109
Features by Category
Ticket and Case Management
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Platform
Not enough data
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Dialing Options
Not enough data
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Automation
Not enough data
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Automation Building
8.7
2576
|
Verified
Not enough data
8.7
2607
|
Verified
Not enough data
8.5
2499
|
Verified
Not enough data
8.6
2567
|
Verified
Not enough data
8.6
2490
|
Verified
Not enough data
9.1
994
|
Verified
Not enough data
Bot Management & Execution
8.9
2557
|
Verified
Not enough data
8.7
2534
|
Verified
Not enough data
8.6
2486
|
Verified
Not enough data
8.7
2389
|
Verified
Not enough data
9.1
969
|
Verified
Not enough data
9.0
969
|
Verified
Not enough data
Intelligent Automation
8.6
961
|
Verified
Not enough data
8.5
902
|
Verified
Not enough data
8.6
862
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
9.0
21
Not enough data
8.7
21
Not enough data
8.7
21
Not enough data
8.8
20
Not enough data
9.0
20
Not enough data
8.8
20
Not enough data
8.8
21
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Office 365 Management
Not enough data
Not enough data
Quality Assurance
Not enough data
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Engagement
Not enough data
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Performance
Not enough data
8.9
238
Not enough data
9.2
256
Generative AI
Not enough data
5.2
18
Not enough data
5.4
18
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.1
626
|
Verified
Not enough data
8.5
326
|
Verified
Not enough data
8.5
352
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
350
|
Verified
Generative AI
Not enough data
7.0
48
Functions
Not enough data
8.8
653
|
Verified
Not enough data
9.0
692
|
Verified
Not enough data
8.9
547
|
Verified
Not enough data
8.7
386
|
Verified
Not enough data
8.8
458
|
Verified
Not enough data
8.9
553
|
Verified
Not enough data
8.8
556
|
Verified
Not enough data
8.7
497
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.8
6
Administrative
Not enough data
8.6
516
|
Verified
Not enough data
8.9
546
|
Verified
Not enough data
8.6
643
|
Verified
Not enough data
9.0
513
|
Verified
Not enough data
8.9
431
|
Verified
Infrastructure Provision
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
289
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
8.6
177
|
Verified
Administration
Not enough data
8.9
230
|
Verified
Not enough data
9.2
271
|
Verified
Not enough data
9.0
295
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
9.0
227
|
Verified
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
9.3
80
Not enough data
9.3
79
Not enough data
9.2
79
Not enough data
9.2
79
Not enough data
Process Analysis
9.4
79
Not enough data
9.2
79
Not enough data
9.4
79
Not enough data
Automation
9.4
79
Not enough data
9.2
78
Not enough data
Generative AI
8.6
24
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.3
23
8.6
32
8.6
22
7.5
27
9.6
23
8.8
34
9.3
23
9.2
38
9.3
23
8.6
35
9.2
23
9.4
31
9.1
23
9.3
37
Generative AI
8.3
7
Feature Not Available
Workforce Management
9.1
23
9.4
36
9.3
23
9.0
33
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
23
9.4
38
9.6
23
8.8
39
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Self-Service Platform
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.7
57
Not enough data
8.5
57
Not enough data
Data Extraction
8.7
57
Not enough data
8.5
57
Not enough data
Data Validation
8.8
56
Not enough data
Workflow Automation
8.5
56
Not enough data
8.7
56
Not enough data
Document Management
8.7
56
Not enough data
8.5
57
Not enough data
Machine Learning
8.2
54
Not enough data
Natural Language Processing
8.1
54
Not enough data
Semantic Analysis
8.4
54
Not enough data
Data Integration
8.6
54
Not enough data
Security
8.7
55
Not enough data
8.8
56
Not enough data
Integration - Machine Learning
Not enough data
Not enough data
Learning - Machine Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
9.4
8
Not enough data
9.4
9
Not enough data
Integrations & Connectivity
9.2
8
Not enough data
8.3
9
Not enough data
Automation Execution & Intelligence
9.4
8
Not enough data
8.7
10
Not enough data
Development & Customization
9.4
9
Not enough data
8.9
9
Not enough data
Governance & Security
9.1
9
Not enough data
9.6
9
Not enough data
Reporting & Analytics
8.5
9
Not enough data
9.4
9
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
8.6
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization & Analytics - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Compliance Controls - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
8.1
21
Not enough data
8.8
21
Not enough data
8.3
21
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
Data Control
8.5
21
Not enough data
8.2
21
Not enough data
8.5
21
Not enough data
Publishing
8.2
21
Not enough data
8.7
21
Not enough data
8.0
21
Not enough data
Agentic AI - Low-Code Development Platforms
8.7
10
Not enough data
9.6
9
Not enough data
8.7
9
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Automation Anywhere Agentic Process Automation and NiCE CXone are categorized as Call Center Infrastructure (CCI)
Unique Categories
Automation Anywhere Agentic Process Automation is categorized as AI Agent Builders, AI Orchestration, Digital Employee Experience (DEX) Management, Infrastructure as a Service (IaaS), IT Service Management (ITSM) Tools, Machine Learning, Master Data Management (MDM), Observability Software, Microsoft 365 Management Tools, Knowledge Base, Robotic Process Automation (RPA), Intelligent Document Processing (IDP), Business Automation Platforms (BAPs), Low-Code Development Platforms, Process Mining, and SAP Store
NiCE CXone is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, Proactive Notification, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Automation Anywhere Agentic Process Automation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiCE CXone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.4%
Computer Software
10.6%
Financial Services
6.5%
Banking
4.6%
Telecommunications
4.4%
Other
44.5%
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.1%
Hospital & Health Care
5.8%
Other
60.5%
Alternatives
Discussions
Is there a convenient way for bots to read scanned PDF files?
10 Comments
NR
Yes Its perfect tool for implementation.Read more
What is Automation Anywhere RPA?
5 Comments
LG
Automation Anywhere is an enterprise-grade RPA platform which enables large enterprise organizations, small-medium businesses, or individuals, to quickly...Read more
Which is the best way to make config file?
5 Comments
JK
Our company uses an XML file with our 3 environments listed, then having any additional values listed below. This is stored on our network location and read...Read more
Does it ever pause or get frozen after a call
2 Comments
AA
In three months of use, 40 hours a week.... Not that often thankfullyRead more
What is NICE CXone used for?
1 Comment
SI
NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good...Read more
Can I use this application for auto dialed jobs?
1 Comment
LH
Yes. This software has a option with chat, email and voice dailRead more
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