# Author-It vs ProProfs Knowledge Base Software Comparison | | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | | **Total Reviews** | 38 | 30 | | **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (46.7% of reviews) | | **Entry Level Price** | Contact Us | $1,080.00 Per Year | --- ## Top Pros & Cons ### Author-It Cons: - Difficult Setup (1 reviews) - Not Intuitive (1 reviews) ### ProProfs Knowledge Base Software **Not enough data** --- ## Ratings Comparison | Rating | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Meets Requirements** | 8.3 (35 reviews) | 9.2 (22 reviews) | | **Ease of Use** | 7.3 (35 reviews) | 9.5 (22 reviews) | | **Ease of Setup** | 5.9 (28 reviews) | 8.9 (11 reviews) | | **Ease of Admin** | 6.8 (21 reviews) | 9.0 (10 reviews) | | **Quality of Support** | 8.4 (34 reviews) | 9.3 (21 reviews) | | **Has the product been a good partner in doing business?** | 8.0 (21 reviews) | 8.8 (10 reviews) | | **Product Direction (% positive)** | 7.0 (35 reviews) | 9.4 (19 reviews) | --- ## Pricing ### Author-It #### Entry-Level Pricing Plan: Author Price: Contact Us Description: Full authoring seats for the people who create, structure, and publish content. Key Features: - Structured, component-based authoring (no DITA or XML required) - Single-source publishing to PDF, HTML5, Word, SCORM, eLearning - AION structured JSON output for AI, LLM, and RAG pipelines (included, no extra cost) [Browse all 3 editions](https://www.g2.com/products/author-it/pricing) #### Free Trial Yes ### ProProfs Knowledge Base Software #### Entry-Level Pricing Plan: ESSENTIALS Price: $1,080.00 Per Year Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.) Key Features: - Authors & Users - 3 - Public Views - Unlimited - Pages - 500 [Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing) #### Free Trial No --- ## Features Comparison By Category ### Contact Center Knowledge Base | Product | Score | Reviews | |---|---|---| | **Author-It** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | #### Administration | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Database Management ** | Not enough data | Not enough data | | **Data Workflows** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | #### Knowledge Management | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Publishing Workflows** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | #### Compliance | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Policies and Controls** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | | **Auditing** | Not enough data | Not enough data | #### Customer Support | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Intelligent Search** | Not enough data | Not enough data | | **Suggestions** | Not enough data | Not enough data | | **Decision Trees** | Not enough data | Not enough data | #### Data Security | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Risk Data Attributes** | Not enough data | Not enough data | | **Data Transport** | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | | **Multi-Factor Authentication** | Not enough data | Not enough data | #### Administration | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | #### Generative AI | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Component Content Management Systems | Product | Score | Reviews | |---|---|---| | **Author-It** | 7.6/10 | 27 | | **ProProfs Knowledge Base Software** | N/A | N/A | #### XML Data Model Type | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **DITA (Darwin Information Typing Architecture)** | 6.9 (9 reviews) | Not enough data | | **DocBook** | 6.9 (6 reviews) | Not enough data | | **S1000D** | Not enough data | Not enough data | | **SCORM** | 6.7 (5 reviews) | Not enough data | #### Software Model | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **SaaS (Software as a Service)** | 8.1 (7 reviews) | Not enough data | | **Hosted** | 7.7 (5 reviews) | Not enough data | | **On-Premise** | 8.1 (12 reviews) | Not enough data | | **Cloud-based** | 7.6 (13 reviews) | Not enough data | #### Creation Features | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **XML Authoring ** | 8.5 (16 reviews) | Not enough data | | **Workflow Management** | 7.2 (15 reviews) | Not enough data | | **Collaborative Review** | 8.2 (14 reviews) | Not enough data | ### Course Authoring | Product | Score | Reviews | |---|---|---| | **Author-It** | 9.7/10 | 8 | | **ProProfs Knowledge Base Software** | N/A | N/A | #### Training & eLearning | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Content Creation** | 9.7 (5 reviews) | Not enough data | | **Content Libraries** | 9.7 (5 reviews) | Not enough data | #### Agentic AI - Course Authoring | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | ### Knowledge Base | Product | Score | Reviews | |---|---|---| | **Author-It** | N/A | N/A | | **ProProfs Knowledge Base Software** | 9.0/10 | 6 | #### Knowledge Pages | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Templates** | Not enough data | 8.3 (6 reviews) | | **In-Content Feedback** | Not enough data | 8.6 (6 reviews) | | **Versioning and Version History** | Not enough data | 9.2 (6 reviews) | | **Decision Trees** | Not enough data | Feature Not Available | | **Duplicate Detection** | Not enough data | Not enough data | | **Content Editor** | Not enough data | Not enough data | #### Knowledge Dissemination | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Page Analytics** | Not enough data | 8.9 (6 reviews) | | **Permissions** | Not enough data | 9.4 (6 reviews) | | **Knowledge Sharing** | Not enough data | 9.2 (6 reviews) | | **Notifications** | Not enough data | 9.4 (6 reviews) | | **Advanced Search** | Not enough data | Not enough data | | **Browser Extension** | Not enough data | Not enough data | | **Organization** | Not enough data | Not enough data | | **Other Integrations** | Not enough data | Not enough data | | **Knowledge Integrations** | Not enough data | Not enough data | #### Agentic AI - Knowledge Base | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Author-It** | N/A | N/A | | **ProProfs Knowledge Base Software** | 8.4/10 | 10 | #### Generative AI | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Knowledge Base** | Not enough data | 9.4 (9 reviews) | | **Searchable Articles** | Not enough data | 8.8 (8 reviews) | | **Community Forums** | Not enough data | 7.1 (7 reviews) | | **Mobile Optimization** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Talent Management | Product | Score | Reviews | |---|---|---| | **Author-It** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | #### Generative AI | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### IT Documentation | Product | Score | Reviews | |---|---|---| | **Author-It** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | #### Management and Discovery - IT Documentation | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Search and Indexing** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Access and Permissions** | Not enough data | Not enough data | #### Operations - IT Documentation | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | ### Google Workspace Office Tools | Product | Score | Reviews | |---|---|---| | **Author-It** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | #### Agentic AI - Google Workspace Office Tools | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | ### Knowledge Management | Product | Score | Reviews | |---|---|---| | **Author-It** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | #### Knowledge Base | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Q & A** | Not enough data | Not enough data | | **Link Sharing** | Not enough data | Not enough data | | **Searchable** | Not enough data | Not enough data | #### Security | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Verification** | Not enough data | Not enough data | | **Role-Based Permission** | Not enough data | Not enough data | | **Public vs Private** | Not enough data | Not enough data | #### Content | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Trackable Analytics** | Not enough data | Not enough data | | **Import** | Not enough data | Not enough data | | **File Viewing** | Not enough data | Not enough data | | **Update Notifications** | Not enough data | Not enough data | #### Communication | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Social Features** | Not enough data | Not enough data | | **Tagging ** | Not enough data | Not enough data | | **Upload ** | Not enough data | Not enough data | | **Comments** | Not enough data | Not enough data | ### Training eLearning | Product | Score | Reviews | |---|---|---| | **Author-It** | N/A | N/A | | **ProProfs Knowledge Base Software** | N/A | N/A | #### Platform | Feature | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) **Unique to Author-It (2):** [Component Content Management Systems ](https://www.g2.com/categories/component-content-management-systems), [Course Authoring Software](https://www.g2.com/categories/course-authoring) **Unique to ProProfs Knowledge Base Software (5):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation) --- ## Reviewer Demographics ### By Company Size | Segment | Author-It | ProProfs Knowledge Base Software | |---|---|---| | **Small-Business** | 23.7% | 43.3% | | **Mid-Market** | 50.0% | 46.7% | | **Enterprise** | 26.3% | 10.0% | ### By Industry #### Author-It - **Computer Software:** 27.0% - **Machinery:** 18.9% - **Information Technology and Services:** 13.5% - **Electrical/Electronic Manufacturing:** 8.1% - **Automotive:** 5.4% - **Airlines/Aviation:** 5.4% - **Manufacturing:** 2.7% - **Oil & Energy:** 2.7% - **Logistics and Supply Chain:** 2.7% - **Information Services:** 2.7% - **Other:** 10.8% #### ProProfs Knowledge Base Software - **Information Technology and Services:** 20.0% - **Marketing and Advertising:** 16.7% - **Computer Software:** 16.7% - **Education Management:** 6.7% - **Textiles:** 3.3% - **Telecommunications:** 3.3% - **Logistics and Supply Chain:** 3.3% - **Internet:** 3.3% - **Health, Wellness and Fitness:** 3.3% - **Graphic Design:** 3.3% - **Other:** 20.0% --- ## Alternatives ### Alternatives to Author-It - [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (491 reviews) - [Heretto](https://www.g2.com/products/heretto/reviews) — 4.1/5 stars (39 reviews) - [Paligo](https://www.g2.com/products/paligo/reviews) — 4.6/5 stars (57 reviews) - [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (540 reviews) - [Storyblok](https://www.g2.com/products/storyblok/reviews) — 4.5/5 stars (591 reviews) - [Litmos](https://www.g2.com/products/litmos/reviews) — 4.3/5 stars (698 reviews) - [Bigtincan Readiness (formerly Brainshark)](https://www.g2.com/products/bigtincan-readiness-formerly-brainshark/reviews) — 4.4/5 stars (617 reviews) - [iSpring Suite](https://www.g2.com/products/ispring-suite/reviews) — 4.6/5 stars (852 reviews) - [Articulate 360](https://www.g2.com/products/articulate-360/reviews) — 4.7/5 stars (785 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6764 reviews) ### Alternatives to ProProfs Knowledge Base Software - [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (540 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4366 reviews) - [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2322 reviews) - [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (491 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews) - [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (380 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews) - [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (13498 reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2676 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7807 reviews) --- ## Top Discussions ### Author-It - Title: [Where is the manual Author it ProCSS configuration and commands?](https://www.g2.com/discussions/13938-where-is-the-manual-author-it-procss-configuration-and-commands) — 2 comments, 1 upvote > **Top comment:** "Hi Antti, We noticed that some of our content on the Knowledge Center was hard to find, so we're restructuring our KC. This will also include the complete..." - Title: [Can I and if yes how create training tutorials?](https://www.g2.com/discussions/16122-can-i-and-if-yes-how-create-training-tutorials) — 1 comment, 1 upvote > **Top comment:** "Hi Marie, Yes, you can use Author-it to create training material, including Student and Instructor Guides (PDF), HTML5 elearning and assessments, and HTML5..." ### ProProfs Knowledge Base Software - Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "It's simple. Just email us at sales@proprofs.com" - Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes. Simply email sales@proprofs.com" - Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..." - Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..." - Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/author-it-vs-proprofs-knowledge-base-software)