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At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
$1,080.00 Per Year
Author-It
Star Rating
(33)3.9 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
Browse all 2 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Author-It excels in content creation with a high score of 9.7, allowing for robust document development, while ProProfs Knowledge Base Software also shines in this area but with a slightly lower score of 9.4, indicating a strong but less comprehensive content creation experience.
- Reviewers mention that ProProfs Knowledge Base Software offers superior ease of use with a score of 9.5 compared to Author-It's 7.6, making it more accessible for users who may not be as tech-savvy.
- G2 users highlight that Author-It has a more complex setup process, scoring only 6.0 in ease of setup, while ProProfs Knowledge Base Software scores 8.9, suggesting a more user-friendly onboarding experience.
- Users on G2 report that ProProfs Knowledge Base Software provides better quality of support, with a score of 9.3, compared to Author-It's 8.5, indicating that users may find more responsive assistance with ProProfs.
- Reviewers mention that Author-It has a strong focus on XML data model types, scoring 6.9, which is beneficial for technical documentation, while ProProfs Knowledge Base Software does not emphasize this feature, making it less suitable for users needing advanced XML capabilities.
- Users say that ProProfs Knowledge Base Software offers a more comprehensive knowledge management system, scoring 9.4 in knowledge base features, while Author-It, although strong, does not match this level of functionality, indicating a more robust solution for knowledge sharing and management.
Pricing
Entry-Level Pricing
Author-It
Training and eLearning
Starting at $1,850.00
2 Users Per Month
All plans include unlimited:
- Customer support
- Enterprise grade security
- Projects & publications
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Author-It
No trial information availableProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
8.2
31
9.2
22
Ease of Use
7.4
31
9.5
22
Ease of Setup
5.8
25
8.9
11
Ease of Admin
6.8
21
9.0
10
Quality of Support
8.3
31
9.3
21
Has the product been a good partner in doing business?
8.0
21
8.8
10
Product Direction (% positive)
7.4
31
9.4
19
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
XML Data Model Type
6.9
9
Not enough data
6.9
6
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Software Model
8.1
7
Not enough data
7.7
5
Not enough data
8.1
12
Not enough data
7.5
10
Not enough data
Creation Features
8.5
14
Not enough data
7.0
14
Not enough data
8.2
14
Not enough data
Training & eLearning
9.7
5
Not enough data
9.7
5
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Author-It and ProProfs Knowledge Base Software are categorized as Help Authoring Tool (HAT)
Unique Categories
Author-It is categorized as Component Content Management Systems and Course Authoring
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Customer Self-Service, Knowledge Base, and IT Documentation
Reviews
Reviewers' Company Size
Author-It
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.3%
Machinery
21.2%
Information Technology and Services
15.2%
Electrical/Electronic Manufacturing
6.1%
Automotive
6.1%
Other
21.2%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
Where is the manual Author it ProCSS configuration and commands?
2 Comments
PS
Hi Antti, We noticed that some of our content on the Knowledge Center was hard to find, so we're restructuring our KC. This will also include the complete...Read more
Can I and if yes how create training tutorials?
1 Comment
MA
Hi Marie,
Yes, you can use Author-it to create training material, including Student and Instructor Guides (PDF), HTML5 elearning and assessments, and HTML5...Read more
Author-It has no more discussions with answers
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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