Link copied to clipboard # Author-It vs MadCap Syndicate Comparison - What are their main differences? Share [ Export ](/compare/author-it/madcap-syndicate/export.csv) Author-ItMadCap Syndicate[+ Add Product](#) Reviews **Author-It** [ 3.9/5(45) ](https://www.g2.com/products/author-it/reviews#reviews) **MadCap Syndicate** [ 4.6/5(21) ](https://www.g2.com/products/madcap-syndicate/reviews#reviews) Pricing **Author-It** Free Trial **Contact Us** · Author **MadCap Syndicate** **Contact Us** · MadCap Syndicate **Pricing Insights** from reviews Time to Implement **Author-It** 4 months Based on 5 responses **MadCap Syndicate** Not enough reviews yet Return on Investment **Author-It** 18 months Based on 5 responses **MadCap Syndicate** Not enough reviews yet Perceived Cost **Author-It** $$$$$ **MadCap Syndicate** Not enough reviews yet Average Discount **Author-It** Not enough reviews yet **MadCap Syndicate** Not enough reviews yet ![Author-It](https://images.g2crowd.com/uploads/product/hd_favicon/a0b825b72279322795760fc6c3da7b89/author-it.svg "Author-It") ![MadCap Syndicate](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6466abca2983d85fd86d03b35a8e9413/madcap-syndicate.png "MadCap Syndicate") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Author-It** [ Difficult Setup (1) ](https://www.g2.com/products/author-it/reviews?filters%5Bsentiment_snippet%5D=2282751&qs=pros-and-cons#reviews)[ Not Intuitive (1) ](https://www.g2.com/products/author-it/reviews?filters%5Bsentiment_snippet%5D=2282740&qs=pros-and-cons#reviews) **MadCap Syndicate** [ Customer Support (3) ](https://www.g2.com/products/madcap-syndicate/reviews?filters%5Bsentiment_snippet%5D=2353769&qs=pros-and-cons#reviews)[ Ease of Use (3) ](https://www.g2.com/products/madcap-syndicate/reviews?filters%5Bsentiment_snippet%5D=2353739&qs=pros-and-cons#reviews)[ Access Issues (1) ](https://www.g2.com/products/madcap-syndicate/reviews?filters%5Bsentiment_snippet%5D=2437504&qs=pros-and-cons#reviews)[ Integration Difficulty (1) ](https://www.g2.com/products/madcap-syndicate/reviews?filters%5Bsentiment_snippet%5D=2353778&qs=pros-and-cons#reviews) Integrations **Author-It** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5f2e480a21648e2c11dc5bbec3430d02/fluid-topics.png "Product Avatar Image") Fluid Topics ](https://www.g2.com/products/fluid-topics/reviews)[ View all ](https://www.g2.com/products/author-it/integrations) **MadCap Syndicate** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5fef15936627dac55873302a7b11add3/absorb-software-absorb-lms.png "Product Avatar Image") Absorb LMS ](https://www.g2.com/products/absorb-software-absorb-lms/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8fde8a40048ce8a33b804d859341232/adobe-captivate.png "Product Avatar Image") Captivate ](https://www.g2.com/products/adobe-captivate/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19b847c6e6612f719ecefccb04601347/axonify.png "Product Avatar Image") Axonify ](https://www.g2.com/products/axonify/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50f8e5cfda839fbbef880efdfd1d1e4b/cornerstone-ondemand-cornerstone-ondemand.png "Product Avatar Image") Cornerstone OnDemand ](https://www.g2.com/products/cornerstone-ondemand-cornerstone-ondemand/reviews)[ View all ](https://www.g2.com/products/madcap-syndicate/integrations) Screenshots **Author-It** ![Author-It screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1779675/Author-it_Home_Portal.png) **MadCap Syndicate** ![MadCap Syndicate screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1584485/Slide9.JPG) Ratings Meets Requirements **Author-It** 8.2 8.242 **MadCap Syndicate** 8.9 8.912 Ease of Use **Author-It** 7.4 7.442 **MadCap Syndicate** 8.5 8.511 Ease of Setup **Author-It** 6.3 6.336 **MadCap Syndicate** 7.7 7.78 Ease of Admin **Author-It** 7.1 7.128 **MadCap Syndicate** 8.8 8.88 Quality of Support **Author-It** 8.3 8.341 **MadCap Syndicate** 9.6 9.612 Has the product been a good partner in doing business? **Author-It** 8.2 8.227 **MadCap Syndicate** 9.8 9.88 Product Direction (% positive) **Author-It** 7.1 7.140 **MadCap Syndicate** 8.5 8.58 Features Component Content Management Systems[Hide 20 FeaturesShow 20 Features](javascript:void(0);) 7.6 34 9.3 7 XML Data Model Type DITA (Darwin Information Typing Architecture) 7.2(won by default) 9 Feature Not Available DocBook 6.9(won by default) 6 Feature Not Available SCORM Not enough data 9.3(won by default) 5 S1000D Not enough data Feature Not Available Software Model SaaS (Software as a Service) 8.1 7 9.4(won by 1.3) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) Cloud-based 7.2 15 9.4(won by 2.2) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) Hosted 7.7(won by default) 5 Feature Not Available On-Premise 8.1(won by default) 12 Feature Not Available Single Sign On Not enough data Not enough data Creation Features Workflow Management 7.2 15 8.7(won by 1.5) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Collaborative Review 8.2 14 9.7(won by 1.5) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) XML Authoring 8.1(won by default) 19 Not enough data Additional Functionality Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Commenting/Notes Not enough data Not enough data Content Publishing Options Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Content Library Not enough data Not enough data Document Classification Not enough data Not enough data Drag & Drop Not enough data Not enough data Course Authoring[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 9.7 9 Not enough data Training & eLearning Content Creation 9.7(won by default) 5 Not enough data Content Libraries 9.7(won by default) 5 Feature Not Available Interactive Content Not enough data Not enough data Question Library Not enough data Not enough data Agentic AI - Course Authoring Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Assignment Management Not enough data Not enough data Asynchronous Learning Not enough data Not enough data Synchronous Learning Not enough data Not enough data Self-paced Learning Not enough data Not enough data Interactive Learning Not enough data Not enough data Blended Learning Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Audio/Video Recording Not enough data Not enough data Collaboration Tools Not enough data Not enough data Video Management Not enough data Not enough data Video Support Not enough data Not enough data Assessment Management Not enough data Not enough data Course Authoring Not enough data Not enough data Course Publishing Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Mobile Access Not enough data Not enough data Video Streaming Not enough data Not enough data Generative AI Not enough data Not enough data SCORM Compliance Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Data Import/Export Not enough data Not enough data Surveys & Feedback Not enough data Not enough data VR/AR Compatibility Not enough data Not enough data Customizable Templates Not enough data Not enough data Drag & Drop Not enough data Not enough data User Management Not enough data Not enough data Template Management Not enough data Not enough data Gamification Not enough data Not enough data Progress Reports Not enough data Not enough data Learning Management Not enough data Not enough data Customizable Questions Not enough data Not enough data Content Management Not enough data Not enough data Compliance Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Tracking Not enough data Not enough data Certification & Licensing Not enough data Not enough data Real-Time Data Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Storyboarding Not enough data Not enough data Single Sign On Not enough data Not enough data Progress Tracking Not enough data Not enough data Tests/Assessments Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Training Management Not enough data Not enough data Media Import Not enough data Not enough data Quizzes Not enough data Not enough data Instructor-Led Courses Not enough data Not enough data Multimedia Support Not enough data Not enough data Commenting/Notes Not enough data Not enough data Alerts/Notifications Not enough data Not enough data PowerPoint Conversion Not enough data Not enough data Show 5 feature categories with incomplete data eLearning Content[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Training & eLearning Content Libraries 9.7(won by default) 5 Feature Not Available Manager Portals Not enough data Not enough data Headless CMS[Hide 95 FeaturesShow 95 Features](javascript:void(0);) Not enough data Not enough data Publishing Automated Publishing Not enough data Not enough data Multi-language Not enough data Feature Not Available AR/VR Capability Not enough data Not enough data Development Image Management Not enough data Not enough data Reuseable Content Not enough data Not enough data Unlimited Environments Not enough data Not enough data Form Builder Not enough data Feature Not Available Web Forms Not enough data Not enough data Customizable Forms Not enough data Not enough data User Management Not enough data Not enough data Workflow Management Not enough data Not enough data Template Management Not enough data Not enough data Compliance Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Website Management Not enough data Not enough data Document Management Not enough data Not enough data SEO Management Not enough data Not enough data Content Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Integrated Development Environment Not enough data Not enough data File Management Not enough data Not enough data Analytics Personalization Not enough data Not enough data Content Performance Not enough data Not enough data Interactive Content Not enough data Not enough data Agentic AI - Headless CMS Cross-system Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality A/B Testing Not enough data Not enough data Full Text Search Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data SDKs Not enough data Not enough data Content Publishing Options Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Image Editing Not enough data Not enough data API Not enough data Not enough data Content Library Not enough data Not enough data Mobile Access Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data De-Coupled Front & Back Ends Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Dashboard Not enough data Not enough data Generative AI Not enough data Not enough data Customizable Templates Not enough data Not enough data Text Editing Not enough data Not enough data Drag & Drop Not enough data Not enough data Rich Text Editor Not enough data Not enough data Scheduling Not enough data Not enough data Tagging Not enough data Not enough data Single Sign On Not enough data Not enough data Configurable Workflow Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Preview Functionality Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data For Marketers Not enough data Not enough data Version Control Not enough data Not enough data Approval Process Control Not enough data Not enough data Filtering Not enough data Not enough data For Developers Not enough data Not enough data Website Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Historical Reporting Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Marketing Not enough data Not enough data Loyalty Program Not enough data Not enough data Customer Touchpoints Not enough data Not enough data Customer Segmentation Not enough data Not enough data Web/Mobile App Development Not enough data Not enough data Product Catalog Not enough data Not enough data Inventory Optimization Not enough data Not enough data Multi-Location Not enough data Not enough data Data Synchronization Not enough data Not enough data Inventory Tracking Not enough data Not enough data Customer Database Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Currency Not enough data Not enough data Shopping Cart Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customer Accounts Not enough data Not enough data Conversion Tracking Not enough data Not enough data CRM Not enough data Not enough data Search/Filter Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data SSL Security Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Secure Login Not enough data Not enough data Document Review Not enough data Not enough data Content Delivery Not enough data Not enough data Customizable Branding Not enough data Not enough data Secure Data Storage Not enough data Not enough data Document Storage Not enough data Not enough data Mobile Capture Not enough data Not enough data Offline Access Not enough data Not enough data Templates Not enough data Not enough data File Sharing Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Talent Management[Hide 15 FeaturesShow 15 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Onboarding Not enough data Not enough data Individual Development Plans Not enough data Not enough data Career Development Not enough data Not enough data Approval Process Control Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Copilot Not enough data Not enough data Reminders Not enough data Not enough data Customizable Templates Not enough data Not enough data Employee Profiles Not enough data Not enough data Employee Engagement Not enough data Not enough data Learning & Development Not enough data Not enough data API Not enough data Not enough data Enterprise Content Management (ECM)[Hide 78 FeaturesShow 78 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Enterprise Content Management (ECM) Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Decision Making Not enough data Not enough data Additional Functionality Content Library Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data AI Copilot Not enough data Not enough data Information Governance Not enough data Not enough data Drag & Drop Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Indexing Not enough data Not enough data Filtering Not enough data Not enough data Electronic Signature Not enough data Not enough data Version Control Not enough data Not enough data Mobile Access Not enough data Not enough data Document Storage Not enough data Not enough data Generative AI Not enough data Not enough data Approval Process Control Not enough data Not enough data Single Sign On Not enough data Not enough data Image Editing Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Tagging Not enough data Not enough data Audit Trail Not enough data Not enough data Document Review Not enough data Not enough data Activity Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Archiving & Retention Not enough data Not enough data Secure Data Storage Not enough data Not enough data Configurable Workflow Not enough data Not enough data SSL Security Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Data Synchronization Not enough data Not enough data Secure Login Not enough data Not enough data Content Delivery Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Customizable Templates Not enough data Not enough data Mobile Capture Not enough data Not enough data Offline Access Not enough data Not enough data Templates Not enough data Not enough data File Sharing Not enough data Not enough data File Management File Type Support Not enough data Not enough data Metadata Not enough data Not enough data OCR Scanning Not enough data Not enough data Versioning Not enough data Not enough data Collaboration Not enough data Not enough data Document Assembly Not enough data Not enough data Form Creation Not enough data Not enough data Portals and Sites Not enough data Not enough data Disposition Not enough data Not enough data Search Not enough data Not enough data Web Interface Not enough data Not enough data Mobile Apps Not enough data Not enough data Workflow Process Automation Not enough data Not enough data Conditions Not enough data Not enough data Activities Not enough data Not enough data Records Management Not enough data Not enough data Case Management Not enough data Not enough data Template Management Not enough data Not enough data Document Management Not enough data Not enough data Metadata Management Not enough data Not enough data Content Management Not enough data Not enough data Workflow Management Not enough data Not enough data Compliance Management Not enough data Not enough data Digital Asset Management Not enough data Not enough data Task Management Not enough data Not enough data File Management Not enough data Not enough data Forms Management Not enough data Not enough data SEO Management Not enough data Not enough data Audit Management Not enough data Not enough data Website Management Not enough data Not enough data User Management Not enough data Not enough data Platform Internationalization Not enough data Not enough data Performance and Reliability Not enough data Not enough data Reporting and Auditing Not enough data Not enough data System of Record Integration Not enough data Not enough data APIs Not enough data Not enough data Training eLearning[Hide 68 FeaturesShow 68 Features](javascript:void(0);) Not enough data Not enough data Platform Customization Not enough data Not enough data Integration APIs Not enough data Not enough data Internationalization Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Training Management Not enough data Not enough data Goal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Action Management Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Benefits Dashboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Feedback Management Not enough data Not enough data Performance Management Not enough data Not enough data Recruitment Management Not enough data Not enough data Compliance Management Not enough data Not enough data Training Management Not enough data Not enough data Calendar Management Not enough data Not enough data Employee Management Not enough data Not enough data Orientation Workflow Management Not enough data Not enough data Task Management Not enough data Not enough data HR Management Not enough data Not enough data Help Desk Management Not enough data Not enough data Mobile Access Not enough data Not enough data Payroll Management Not enough data Not enough data Document Management Not enough data Not enough data Job Description Management Not enough data Not enough data Social Media Integration Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Assessment Management Not enough data Not enough data Social Media Integration Not enough data Not enough data Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Third-Party Integration Not enough data Not enough data Initiative Management Not enough data Not enough data Workflow Management Not enough data Not enough data Community Management Not enough data Not enough data Employee Referral Management Not enough data Not enough data Candidate Management Not enough data Not enough data Workflow Management Not enough data Not enough data Communication Management Not enough data Not enough data Advertising Management Not enough data Not enough data Application Management Not enough data Not enough data Email Management Not enough data Not enough data Job Management Not enough data Not enough data Discount Management Not enough data Not enough data Pipeline Management Not enough data Not enough data File Management Not enough data Not enough data Job Management Not enough data Not enough data Data Storage Management Not enough data Not enough data Compensation Management Not enough data Not enough data Employee Management Not enough data Not enough data Job Application Management Not enough data Not enough data HR Management Not enough data Not enough data Competency Management Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Job Description Management Not enough data Not enough data Evaluation Management Not enough data Not enough data User Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data User Insights Reviewers' Company Size [![Author-It](https://images.g2crowd.com/uploads/product/hd_favicon/a0b825b72279322795760fc6c3da7b89/author-it.svg "Author-It")](https://www.g2.com/products/author-it/reviews) Author-It Small-Business(50 or fewer emp.) 26.7% Mid-Market(51-1000 emp.) 51.1% Enterprise(\> 1000 emp.) 22.2% [![MadCap Syndicate](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6466abca2983d85fd86d03b35a8e9413/madcap-syndicate.png "MadCap Syndicate")](https://www.g2.com/products/madcap-syndicate/reviews) MadCap Syndicate Small-Business(50 or fewer emp.) 4.8% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 61.9% Small-Business (50 or fewer emp.) 26.7% 4.8% Mid-Market (51-1000 emp.) 51.1% 33.3% Enterprise (\> 1000 emp.) 22.2% 61.9% Reviewers' Industry [![Author-It](https://images.g2crowd.com/uploads/product/hd_favicon/a0b825b72279322795760fc6c3da7b89/author-it.svg "Author-It")](https://www.g2.com/products/author-it/reviews) Author-It Computer Software 25.0% Machinery 15.9% Information Technology and Services 11.4% Electrical/Electronic Manufacturing 9.1% Airlines/Aviation 6.8% Other 31.8% [![MadCap Syndicate](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6466abca2983d85fd86d03b35a8e9413/madcap-syndicate.png "MadCap Syndicate")](https://www.g2.com/products/madcap-syndicate/reviews) MadCap Syndicate Hospital & Health Care 15.0% Telecommunications 10.0% Banking 10.0% Utilities 5.0% Professional Training & Coaching 5.0% Other 55.0% FAQs ## Author-It vs MadCap Syndicate FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Author-It vs MadCap Syndicate? MadCap Syndicate stands out from Author-It with higher reviewer ratings, stronger support, and a more favorable ease of setup score. | [Author-It](https://www.g2.com/products/author-it/reviews) | [MadCap Syndicate](https://www.g2.com/products/madcap-syndicate/reviews) | | --- | --- | | 4.0/5 (40 reviews) | 4.6/5 (21 reviews) | | Mid-Market | Enterprise | | 6.0 | 7.7 | | 8.4 | 9.6 | | — | Customer Support (3 all-time mentions) | ### How do the pricing models of Author-It and MadCap Syndicate compare? MadCap Syndicate is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Author-It:** Reviewers highlight its cost-effectiveness for enterprise technical documentation, but some mention the cloud version as expensive and note challenges with complex setups. - **MadCap Syndicate:** Reviewers consistently praise the platform for delivering strong value, citing efficiency gains and reduced content management costs. - **Switching reasons:** Reviewers have moved away from Author-It due to perceived complexity and cost, seeking easier-to-use and more cost-effective solutions. ### What are the best alternatives to Author-It and MadCap Syndicate? The top three alternatives to Author-It and MadCap Syndicate are Storyblok, MadCap Flare, and Heretto. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Author-It](https://www.g2.com/products/author-it/reviews) | 4.0/5 (40 reviews) | Mid-Market | Reviewers note cost-effectiveness for enterprise use, but some cite high cloud costs | Content reuse and localization management | | [MadCap Syndicate](https://www.g2.com/products/madcap-syndicate/reviews) | 4.6/5 (21 reviews) | Enterprise | Reviewers highlight efficiency and reduced management costs | Customer support and centralized content management | | [Storyblok](https://www.g2.com/products/storyblok/reviews) | 4.5/5 (592 reviews) | Small-Business | — | Flexible headless CMS and ease of use | | [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) | 4.4/5 (491 reviews) | Mid-Market | — | Advanced authoring and publishing capabilities | | [Heretto](https://www.g2.com/products/heretto/reviews) | 4.1/5 (39 reviews) | Mid-Market | — | Structured content and DITA support | ### Which Component Content Management Systems features should I prioritize when comparing Author-It and MadCap Syndicate? Buyers should prioritize ease of setup, quality of support, content reuse capabilities, cloud-based functionality, and integration flexibility when comparing Author-It and MadCap Syndicate. - **Ease of Setup:** Author-It scores 6.0, MadCap Syndicate scores 7.7, indicating a notable advantage for MadCap Syndicate. - **Quality of Support:** Author-It scores 8.4, MadCap Syndicate scores 9.6, with MadCap Syndicate leading by 1.2 points. - **Content Reuse:** Author-It is frequently cited for strong content reuse and localization management in reviews. - **Cloud-based Functionality:** Both products are cloud-based, but reviewers highlight Author-It's evergreen cloud platform and MadCap Syndicate's centralized content repository. - **Integration Flexibility:** MadCap Syndicate is mentioned for API integration and easy integrations in recent reviews. ### What are the pros and cons of Author-It vs MadCap Syndicate? MadCap Syndicate's headline strength is customer support, while Author-It is recognized for content reuse and localization management. - **Author-It strengths:** Reviewers highlight content reuse, localization management, and cost-effectiveness for enterprise documentation. - **Author-It trade-offs:** Difficult setup (1 all-time mention), not intuitive (1 all-time mention), and some reviewers cite high cloud costs and a steep learning curve. - **MadCap Syndicate strengths:** Customer support (3 all-time mentions), ease of use (3 all-time mentions), workflow efficiency (2 all-time mentions), and centralized content management (2 all-time mentions). - **MadCap Syndicate trade-offs:** Access issues (1 all-time mention) and initial learning curve noted in recent reviews. ### Is Author-It or MadCap Syndicate better for small businesses? Storyblok is the best fit for small businesses, as it is the top-ranked alternative with a small-business segment focus and high reviewer satisfaction. - **Author-It:** Largest segment is Mid-Market; reviewers note a learning curve and complexity that may not suit small teams. - **MadCap Syndicate:** Largest segment is Enterprise; reviewers highlight centralized management and strong support, but the focus is on larger organizations. ### Which Component Content Management Systems platform has better integrations? MadCap Syndicate is favored for integrations, with reviewers citing API integration and easy integrations in recent reviews. - **Author-It:** No recent reviewer-cited integrations. - **MadCap Syndicate:** API integration and easy integrations are mentioned in recent reviews, supporting its flexibility for connecting with other systems. ### How do Author-It and MadCap Syndicate compare on customer support? MadCap Syndicate leads Author-It in Quality of Support by a material margin of 1.2 points (9.6 vs 8.4). - **Author-It:** Reviewers describe support as generally helpful, with some noting quick responses and knowledgeable staff, but a few mention inconsistent experiences. - **MadCap Syndicate:** Reviewers consistently praise customer support, describing it as proactive, accessible, and a key differentiator (3 all-time mentions). ### Which is easier to implement, Author-It or MadCap Syndicate? MadCap Syndicate is easier to implement than Author-It, with a 1.7-point advantage in Ease of Setup (7.7 vs 6.0). - **Author-It:** Reviewers frequently mention a steep learning curve and complex setup, with some citing the need for training and technical knowledge. - **MadCap Syndicate:** Reviewers highlight a smoother implementation experience, with training and support easing the initial learning curve. ### Which product has better Cloud-based? Both Author-It and MadCap Syndicate are recognized for their cloud-based capabilities, but reviewers highlight Author-It's evergreen cloud platform and MadCap Syndicate's centralized content repository. - **Author-It:** Reviewers cite the evergreen cloud platform, easy collaboration, and regular feature updates as key benefits. - **MadCap Syndicate:** Reviewers emphasize centralized cloud-based content management and real-time updates across distributed teams. Alternatives **Author-It Alternatives** ![MadCap Flare](https://images.g2crowd.com/uploads/product/hd_favicon/1487565945/madcap-flare.svg "MadCap Flare") [ MadCap Flare ](/products/madcap-flare/reviews) ![Heretto](https://images.g2crowd.com/uploads/product/hd_favicon/ea8daf72772495b4822893985699f2fa/heretto.svg "Heretto") [ Heretto ](/products/heretto/reviews) ![Paligo](https://images.g2crowd.com/uploads/product/hd_favicon/bc5ed12bbd2d2ca41a262061b49d1a62/paligo.svg "Paligo") [ Paligo ](/products/paligo/reviews) ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360") [ Document360 ](/products/document360/reviews) **MadCap Syndicate Alternatives** ![Storyblok](https://images.g2crowd.com/uploads/product/hd_favicon/4b8041cd8ae250b60855fc7d90ee7bac/storyblok.svg "Storyblok") [ Storyblok ](/products/storyblok/reviews) ![Sanity](https://images.g2crowd.com/uploads/product/hd_favicon/8ad945ed33d9d2bb3fd0fddbe8ce5524/sanity.svg "Sanity") [ Sanity ](/products/sanity/reviews) ![Contentful](https://images.g2crowd.com/uploads/product/hd_favicon/b9b1b51e8da0cd8fb03bab3e24b9a565/contentful.svg "Contentful") [ Contentful ](/products/contentful/reviews) ![Hygraph](https://images.g2crowd.com/uploads/product/hd_favicon/9776a3695bb4e89b2a6e5b48030e9606/hygraph.svg "Hygraph") [ Hygraph ](/products/hygraph/reviews) ## Author-It vs MadCap Syndicate When assessing the two solutions, reviewers found MadCap Syndicate easier to use, set up, and administer. Reviewers also preferred doing business with MadCap Syndicate overall. - Reviewers felt that MadCap Syndicate meets the needs of their business better than Author-It. - When comparing quality of ongoing product support, reviewers felt that MadCap Syndicate is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of MadCap Syndicate over Author-It.