Introducing G2.ai, the future of software buying.Try now
Compare Author-It and MadCap Flare 
Featured Products
At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Mid-Market (53.1% of reviews)
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
Contact Us Per Year
Author-It
Star Rating
(33)3.9 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
Browse all 2 pricing plansMadCap Flare
Star Rating
(485)4.4 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about MadCap FlareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that MadCap Flare excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Author-It. Users appreciate its industry-leading features like topic-based authoring and conditional settings, which enhance customization and usability.
- According to verified reviews, MadCap Flare has a much larger user base, with 478 total reviews compared to Author-It's 33. This extensive feedback provides a more reliable insight into user experiences, highlighting Flare's consistent performance over time.
- Users say that MadCap Flare's implementation process is notably smoother, with many praising its intuitive onboarding and ease of setup. In contrast, Author-It users have mentioned challenges with configuration, which can hinder initial adoption.
- Reviewers mention that both tools offer a similar ease of use, but MadCap Flare stands out with its collaborative features that facilitate teamwork and integration with other file formats, making it a preferred choice for teams working together on projects.
- G2 reviewers highlight the quality of support provided by both products, but MadCap Flare receives slightly higher marks for its responsive and friendly support team, which users find helpful in resolving issues quickly and effectively.
- According to recent user feedback, Author-It is praised for its stability and long-term reliability, with users noting that it effectively manages content without frequent issues. However, its lower G2 Score suggests that it may not meet the evolving needs of all users as effectively as MadCap Flare does.
Pricing
Entry-Level Pricing
Author-It
Training and eLearning
Starting at $1,850.00
2 Users Per Month
All plans include unlimited:
- Customer support
- Enterprise grade security
- Projects & publications
MadCap Flare
Subscription
Contact Us
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
Free Trial
Author-It
No trial information availableMadCap Flare
Free Trial is available
Ratings
Meets Requirements
8.2
31
8.6
402
Ease of Use
7.4
31
7.4
402
Ease of Setup
5.8
25
7.9
300
Ease of Admin
6.8
21
8.0
288
Quality of Support
8.3
31
8.6
376
Has the product been a good partner in doing business?
8.0
21
8.9
290
Product Direction (% positive)
7.4
31
7.6
370
Features by Category
Content
Not enough data
9.3
56
Not enough data
9.2
52
Not enough data
8.8
47
Not enough data
8.5
26
Not enough data
8.2
26
Not enough data
8.5
21
Not enough data
8.3
37
Not enough data
8.1
51
Not enough data
8.9
51
Design
Not enough data
7.8
50
Not enough data
7.8
29
Not enough data
7.9
42
Not enough data
8.4
50
Platform
Not enough data
8.3
45
Not enough data
8.3
27
Not enough data
8.5
47
Not enough data
8.4
33
Not enough data
8.7
35
Not enough data
8.4
26
Not enough data
7.8
27
Not enough data
7.6
23
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
XML Data Model Type
6.9
9
Not enough data
6.9
6
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Software Model
8.1
7
Not enough data
7.7
5
Not enough data
8.1
12
Not enough data
7.5
10
Not enough data
Creation Features
8.5
14
Not enough data
7.0
14
Not enough data
8.2
14
Not enough data
Training & eLearning
9.7
5
Not enough data
9.7
5
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
7.5
88
Not enough data
8.0
87
Not enough data
7.8
73
Collaboration
Not enough data
7.9
75
Not enough data
7.2
61
File Types
Not enough data
8.7
97
Not enough data
7.5
91
Not enough data
9.1
87
Edit & Revise
Not enough data
8.5
77
Not enough data
8.1
59
Not enough data
8.7
96
Integrate & Embed
Not enough data
6.7
31
Not enough data
8.7
57
Not enough data
8.3
44
Operating System
Not enough data
8.7
101
Not enough data
4.5
17
Not enough data
4.2
13
Generative AI
Not enough data
5.7
7
Not enough data
5.2
7
Not enough data
5.2
7
Not enough data
5.5
7
Not enough data
5.5
7
Agentic AI - Document Creation
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Author-It and MadCap Flare are categorized as Help Authoring Tool (HAT)
Unique Categories
Author-It is categorized as Component Content Management Systems and Course Authoring
MadCap Flare is categorized as Document Creation and Web Content Management
Reviews
Reviewers' Company Size
Author-It
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.3%
Machinery
21.2%
Information Technology and Services
15.2%
Electrical/Electronic Manufacturing
6.1%
Automotive
6.1%
Other
21.2%
Computer Software
36.6%
Information Technology and Services
15.2%
Writing and Editing
3.4%
Computer & Network Security
3.4%
Financial Services
2.5%
Other
38.9%
Discussions
Where is the manual Author it ProCSS configuration and commands?
2 Comments
PS
Hi Antti, We noticed that some of our content on the Knowledge Center was hard to find, so we're restructuring our KC. This will also include the complete...Read more
Can I and if yes how create training tutorials?
1 Comment
MA
Hi Marie,
Yes, you can use Author-it to create training material, including Student and Instructor Guides (PDF), HTML5 elearning and assessments, and HTML5...Read more
Author-It has no more discussions with answers
How much is MadCap Central?
2 Comments
MM
MadCap is pretty transparent about their pricing plans, which you can find on there site at https://www.madcapsoftware.com/pricing/. The current rate for an...Read more
Is MadCap Flare cloud-based?
2 Comments
MM
MadCap Flare is not cloud-based per se. However, MadCap Central recently enabled cloud-based authoring that syncs up with Flare. Here's the link to their...Read more
How long does it take to learn how to use MadCap Flare?
1 Comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
