Compare Author-It and HelpSmith 
Featured Products
At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
$199.00 1 Seats With One-Time Purchase
Author-It
Star Rating
(33)3.9 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
Browse all 2 pricing plansHelpSmith
Star Rating
(16)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$199.00 1 Seats With One-Time Purchase
Browse all 3 pricing plansAuthor-It vs HelpSmith
When assessing the two solutions, reviewers found HelpSmith easier to use, set up, and administer. Reviewers also preferred doing business with HelpSmith overall.
- Reviewers felt that HelpSmith meets the needs of their business better than Author-It.
- When comparing quality of ongoing product support, reviewers felt that HelpSmith is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpSmith over Author-It.
Pricing
Entry-Level Pricing
Author-It
Training and eLearning
Starting at $1,850.00
2 Users Per Month
All plans include unlimited:
- Customer support
- Enterprise grade security
- Projects & publications
HelpSmith
HelpSmith Standard Edition
$199.00
1 Seats With One-Time Purchase
HelpSmith Standard includes basic features needed to create help files and manuals.
- Create help files and documents in multiple formats: CHM help, Web Help, Printed Manual, PDF, MS Word, ePub eBook, Markdown
- Banner free output formats
- Easy import from: CHM, DOC, DOCX, RTF, HTML, HHP, TXT, Markdown (the ability to split imported MS Word files into topics).
Free Trial
Author-It
No trial information availableHelpSmith
Free Trial is available
Ratings
Meets Requirements
8.2
31
9.8
15
Ease of Use
7.4
31
9.8
15
Ease of Setup
5.8
25
9.9
12
Ease of Admin
6.8
21
10.0
10
Quality of Support
8.3
31
9.1
9
Has the product been a good partner in doing business?
8.0
21
10.0
8
Product Direction (% positive)
7.4
31
10.0
15
Features by Category
XML Data Model Type
6.9
9
Not enough data
6.9
6
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Software Model
8.1
7
Not enough data
7.7
5
Not enough data
8.1
12
Not enough data
7.5
10
Not enough data
Creation Features
8.5
14
Not enough data
7.0
14
Not enough data
8.2
14
Not enough data
Training & eLearning
9.7
5
Not enough data
9.7
5
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Author-It and HelpSmith are categorized as Help Authoring Tool (HAT)
Unique Categories
Author-It is categorized as Component Content Management Systems and Course Authoring
HelpSmith has no unique categories
Reviews
Reviewers' Company Size
Author-It
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpSmith
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.3%
Machinery
21.2%
Information Technology and Services
15.2%
Electrical/Electronic Manufacturing
6.1%
Automotive
6.1%
Other
21.2%
Computer Software
43.8%
Information Technology and Services
12.5%
Sports
6.3%
Retail
6.3%
Program Development
6.3%
Other
25.0%
Discussions
Where is the manual Author it ProCSS configuration and commands?
2 Comments
PS
Hi Antti, We noticed that some of our content on the Knowledge Center was hard to find, so we're restructuring our KC. This will also include the complete...Read more
Can I and if yes how create training tutorials?
1 Comment
MA
Hi Marie,
Yes, you can use Author-it to create training material, including Student and Instructor Guides (PDF), HTML5 elearning and assessments, and HTML5...Read more
Author-It has no more discussions with answers
HelpSmith has no discussions with answers
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