Compare Author-It and Document360 
Featured Products
At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Mid-Market (47.7% of reviews)
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
Contact Us 5 Team Accounts (billed annually)
Author-It
Star Rating
(33)3.9 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $1,850.00 2 Users Per Month
Browse all 2 pricing plansDocument360
Star Rating
(501)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user experience, with a highly intuitive interface and powerful search capabilities that significantly enhance the documentation process. Users appreciate features like versioning and custom roles, which streamline knowledge base management.
- Users say that Author-It, while a mature content management system, sometimes struggles with ease of setup and administration. Reviewers have noted challenges in configuration, which can hinder new users from fully leveraging its capabilities.
- According to verified reviews, Document360 stands out for its exceptional customer support, with users highlighting the problem-solving nature of the support team and the helpfulness of weekly information updates. This level of support contributes to a more satisfying user experience.
- Reviewers mention that Author-It offers stability and reliability, with long-time users praising its ability to manage content efficiently without frequent issues. However, some users feel that it lacks the modern features and user-friendliness found in newer platforms like Document360.
- G2 reviewers highlight Document360's robust article editor, which makes creating and updating documentation significantly faster compared to previous methods. This efficiency is a major draw for teams looking to enhance their documentation processes.
- Users report that while Author-It has a loyal user base who appreciate its long-standing capabilities, it may not meet the evolving needs of newer teams seeking more dynamic and user-friendly solutions, as evidenced by the higher satisfaction ratings for Document360.
Pricing
Entry-Level Pricing
Author-It
Training and eLearning
Starting at $1,850.00
2 Users Per Month
All plans include unlimited:
- Customer support
- Enterprise grade security
- Projects & publications
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Author-It
No trial information availableDocument360
Free Trial is available
Ratings
Meets Requirements
8.2
31
9.1
348
Ease of Use
7.4
31
9.3
351
Ease of Setup
5.8
25
9.1
236
Ease of Admin
6.8
21
9.1
211
Quality of Support
8.3
31
9.5
335
Has the product been a good partner in doing business?
8.0
21
9.4
209
Product Direction (% positive)
7.4
31
9.4
313
Features by Category
Administration
Not enough data
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Compliance
Not enough data
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Customer Support
Not enough data
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Data Security
Not enough data
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Administration
Not enough data
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Generative AI
Not enough data
8.2
30
XML Data Model Type
6.9
9
Not enough data
6.9
6
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Software Model
8.1
7
Not enough data
7.7
5
Not enough data
8.1
12
Not enough data
7.5
10
Not enough data
Creation Features
8.5
14
Not enough data
7.0
14
Not enough data
8.2
14
Not enough data
Training & eLearning
9.7
5
Not enough data
9.7
5
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Knowledge Dissemination
Not enough data
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
147
Not enough data
8.2
125
Not enough data
8.2
124
Agentic AI - Knowledge Base
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Generative AI
Not enough data
8.4
47
Self-Service Experience
Not enough data
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Self-Service Platform
Not enough data
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Operations - IT Documentation
Not enough data
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Author-It and Document360 are categorized as Help Authoring Tool (HAT)
Unique Categories
Author-It is categorized as Component Content Management Systems and Course Authoring
Document360 is categorized as Knowledge Base, IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Author-It
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.3%
Machinery
21.2%
Information Technology and Services
15.2%
Electrical/Electronic Manufacturing
6.1%
Automotive
6.1%
Other
21.2%
Computer Software
21.6%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.6%
Discussions
Where is the manual Author it ProCSS configuration and commands?
2 Comments
PS
Hi Antti, We noticed that some of our content on the Knowledge Center was hard to find, so we're restructuring our KC. This will also include the complete...Read more
Can I and if yes how create training tutorials?
1 Comment
MA
Hi Marie,
Yes, you can use Author-it to create training material, including Student and Instructor Guides (PDF), HTML5 elearning and assessments, and HTML5...Read more
Author-It has no more discussions with answers
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
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