# Aurea CRM vs SAP Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that SAP Sales Cloud excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Aurea CRM. Users appreciate its **user-friendly interface** and the ability to customize report layouts, making it a preferred choice for managing sales tasks efficiently. - **According to verified reviews** , SAP Sales Cloud has a robust implementation process, with users highlighting its **intuitive onboarding wizard** that simplifies setup. In contrast, Aurea CRM, while user-friendly, has received feedback indicating that its setup process may not be as seamless. - **Users say** that SAP Sales Cloud provides excellent support, with a higher quality of assistance reported compared to Aurea CRM. Reviewers have noted the effectiveness of SAP's support in addressing issues, enhancing the overall user experience. - **Reviewers mention** that Aurea CRM offers a comprehensive suite of sales tools, providing a **360-degree view of customer data**. This feature is particularly praised for its transparency in tracking leads and opportunities, making it a strong contender for businesses focused on customer management. - **G2 reviewers highlight** that while both products offer good usability, SAP Sales Cloud is noted for its versatility across different business verticals, such as marketing and services. Users find it particularly beneficial for generating various sales reports, which enhances productivity. - **According to recent user feedback** , Aurea CRM is recognized for its flexibility and ease of use, making it a solid choice for mid-market companies. Users appreciate the range of options and tools available, although they also note that it may not match the extensive capabilities of SAP Sales Cloud in larger enterprise environments. | | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | | **Total Reviews** | 25 | 995 | | **Largest Market Segment** | Small-Business (50.0% of reviews) | Enterprise (44.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Aurea CRM Pros: - Easy Access (1 reviews) - Easy Customization (1 reviews) Cons: - Expensive (1 reviews) - Learning Curve (1 reviews) ### SAP Sales Cloud Pros: - Ease of Use (101 reviews) - Integrations (65 reviews) Cons: - Learning Curve (86 reviews) - Limited Customization (49 reviews) --- ## Ratings Comparison | Rating | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Meets Requirements** | 8.6 (17 reviews) | 8.5 (709 reviews) | | **Ease of Use** | 8.7 (17 reviews) | 7.9 (721 reviews) | | **Ease of Setup** | 7.6 (9 reviews) | 8.1 (405 reviews) | | **Ease of Admin** | 8.8 (8 reviews) | 8.0 (262 reviews) | | **Quality of Support** | 7.9 (17 reviews) | 8.3 (678 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (8 reviews) | 8.5 (262 reviews) | | **Product Direction (% positive)** | 8.6 (17 reviews) | 8.5 (681 reviews) | --- ## Pricing ### Aurea CRM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SAP Sales Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Aurea CRM** | 8.2/10 | 15 | | **SAP Sales Cloud** | 8.1/10 | 619 | #### Sales Force Automation | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Contact & Account Management** | 8.2 (13 reviews) ✓ Verified | 8.3 (477 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.4 (11 reviews) ✓ Verified | 8.2 (314 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.2 (13 reviews) ✓ Verified | 8.3 (442 reviews) ✓ Verified | | **Task / Activity Management** | 7.6 (13 reviews) ✓ Verified | 8.3 (456 reviews) ✓ Verified | | **Territory & Quota Management** | 7.9 (11 reviews) ✓ Verified | 8.1 (406 reviews) ✓ Verified | | **Desktop Integration** | 8.5 (12 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | | **Product & Price List Management** | 7.9 (12 reviews) ✓ Verified | 8.1 (428 reviews) ✓ Verified | | **Quote & Order Management** | 8.1 (13 reviews) ✓ Verified | 8.2 (432 reviews) ✓ Verified | | **Customer Contract Management** | 7.7 (11 reviews) ✓ Verified | 8.2 (448 reviews) ✓ Verified | #### Marketing Automation | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Email Marketing** | 7.7 (11 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | | **Campaign Management** | 8.6 (11 reviews) ✓ Verified | 8.2 (305 reviews) | | **Lead Management** | 8.5 (11 reviews) ✓ Verified | 8.4 (407 reviews) ✓ Verified | | **Marketing ROI Analytics** | 8.7 (10 reviews) ✓ Verified | 8.1 (348 reviews) ✓ Verified | #### Customer Support | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Case Management** | 8.6 (12 reviews) ✓ Verified | 8.4 (412 reviews) ✓ Verified | | **Customer Support Portal** | 7.7 (11 reviews) ✓ Verified | 8.2 (422 reviews) ✓ Verified | | **Knowledge Base** | 7.9 (12 reviews) ✓ Verified | 8.2 (419 reviews) ✓ Verified | | **Call Center Features** | 7.4 (12 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | | **Support Analytics** | 7.9 (11 reviews) ✓ Verified | 8.2 (410 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Reporting** | 8.3 (12 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | | **Dashboards** | 8.3 (13 reviews) ✓ Verified | 8.2 (463 reviews) ✓ Verified | | **Forecasting** | 8.1 (13 reviews) ✓ Verified | 8.2 (420 reviews) ✓ Verified | #### Mobile & Social | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Social Collaboration Features** | 8.1 (9 reviews) | 8.1 (270 reviews) | | **Social Network Integration** | Feature Not Available | 8.0 (217 reviews) | | **Mobile User Support** | 8.3 (11 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | #### Platform | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Customization** | 8.6 (7 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | | **Workflow Capability** | 8.6 (7 reviews) ✓ Verified | 8.3 (290 reviews) ✓ Verified | | **User, Role, and Access Management** | 9.4 (6 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | | **Internationalization** | 9.3 (7 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | | **Sandbox / Test Environments** | 7.8 (6 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | | **Document & Content Mgmt.** | Feature Not Available | 8.4 (276 reviews) ✓ Verified | | **Performance and Reliability** | 8.3 (7 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | | **Output Document Generation** | 8.1 (6 reviews) ✓ Verified | 8.3 (281 reviews) ✓ Verified | #### Integration | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 7.9 (7 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | | **Integration APIs** | 8.3 (5 reviews) ✓ Verified | 8.2 (271 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.7 (5 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | #### Generative AI | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | 7.5 (138 reviews) | #### Agentic AI - CRM | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.0 (42 reviews) | | **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | | **Cross-system Integration** | Not enough data | 7.7 (44 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (43 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | | **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | | **Decision Making** | Not enough data | 7.8 (42 reviews) | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Aurea CRM** | N/A | N/A | | **SAP Sales Cloud** | 8.5/10 | 147 | #### Agentic AI - Sales Analytics | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | #### Data Sourcing | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Data Sourcing** | Not enough data | 8.6 (133 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | | **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | | **Data Segmentation** | Not enough data | 8.6 (131 reviews) | #### Predictive Analytics | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Lead Scoring** | Not enough data | 8.8 (128 reviews) | | **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | | **Risk Analysis** | Not enough data | 8.7 (134 reviews) | | **Live Forecasting** | Not enough data | 8.9 (136 reviews) | #### Sales Management | Feature | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | | **Sales Gamification** | Not enough data | 8.3 (131 reviews) | | **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | | **Activity Tracking** | Not enough data | 9.0 (134 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Aurea CRM | SAP Sales Cloud | |---|---|---| | **Small-Business** | 50.0% | 20.1% | | **Mid-Market** | 44.4% | 35.9% | | **Enterprise** | 5.6% | 44.0% | ### By Industry #### Aurea CRM - **Information Technology and Services:** 21.1% - **Biotechnology:** 10.5% - **Telecommunications:** 5.3% - **Restaurants:** 5.3% - **Marketing and Advertising:** 5.3% - **Management Consulting:** 5.3% - **Logistics and Supply Chain:** 5.3% - **Internet:** 5.3% - **Insurance:** 5.3% - **Furniture:** 5.3% - **Other:** 26.3% #### SAP Sales Cloud - **Information Technology and Services:** 13.9% - **Computer Software:** 4.9% - **Accounting:** 4.7% - **Financial Services:** 3.7% - **Automotive:** 3.3% - **Consumer Goods:** 3.0% - **Telecommunications:** 2.8% - **Retail:** 2.6% - **Oil & Energy:** 2.3% - **Consulting:** 2.3% - **Other:** 56.6% --- ## Alternatives ### Alternatives to Aurea CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25774 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13777 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews) - [Oracle Siebel](https://www.g2.com/products/oracle-siebel/reviews) — 3.5/5 stars (463 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) ### Alternatives to SAP Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25774 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13777 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (950 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (575 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews) --- ## Top Discussions ### Aurea CRM - Title: [What is Aurea CRM?](https://www.g2.com/discussions/what-is-aurea-crm) — 1 comment > **Top comment:** "It was hard to like anything since their reliability was so poor." ### SAP Sales Cloud - Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment > **Top comment:** "Still learning from these SAP Ocean " - Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. " - Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/aurea-crm-vs-sap-sap-sales-cloud)