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Compare Aurea CRM and SAP Cloud for Customer

See this
side-by-side comparison of Aurea CRM vs. SAP Cloud for Customer
based on preference data from user reviews. Aurea CRM rates 4.2/5 stars with 17 reviews. By contrast, SAP Cloud for Customer rates 4.0/5 stars with 61 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Aurea CRM
Aurea CRM
(17)
4.2 out of 5
Aurea CRM
SAP Cloud for Customer
SAP Cloud for Customer
(61)
4.0 out of 5
SAP Cloud for Customer
Star Rating
Aurea CRM
Aurea CRM
SAP Cloud for Customer
SAP Cloud for Customer
Market Segments
Aurea CRM
Aurea CRM
Mid-Market (50.0% of reviews)
SAP Cloud for Customer
SAP Cloud for Customer
Enterprise (50.0% of reviews)
Entry Level Price
Aurea CRM
Aurea CRM
No pricing information available
SAP Cloud for Customer
SAP Cloud for Customer
No pricing information available

Aurea CRM vs SAP Cloud for Customer

When assessing the two solutions, reviewers found Aurea CRM easier to use, set up, and administer. Reviewers also preferred doing business with Aurea CRM overall.

  • Reviewers felt that Aurea CRM meets the needs of their business better than SAP Cloud for Customer.
  • When comparing quality of ongoing product support, reviewers felt that Aurea CRM is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Aurea CRM over SAP Cloud for Customer.
Categories
Shared Categories
Aurea CRM
Aurea CRM
SAP Cloud for Customer
SAP Cloud for Customer
Aurea CRM and SAP Cloud for Customer are categorized as CRM
Unique Categories
Aurea CRM
Aurea CRM has no unique categories
SAP Cloud for Customer
SAP Cloud for Customer has no unique categories
Pricing
Aurea CRM
Aurea CRM Pricing
Free Trial Unavailable
SAP Cloud for Customer
SAP Cloud for Customer Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Aurea CRM
Aurea CRM
8.9
Responses: 14
SAP Cloud for Customer
SAP Cloud for Customer
8.1
Responses: 31
Ease of Use
Aurea CRM
Aurea CRM
8.9
Responses: 14
SAP Cloud for Customer
SAP Cloud for Customer
8.0
Responses: 31
Ease of Setup
Aurea CRM
Aurea CRM
7.9
Responses: 7
SAP Cloud for Customer
SAP Cloud for Customer
7.8
Responses: 13
Ease of Admin
Aurea CRM
Aurea CRM
8.8
Responses: 7
SAP Cloud for Customer
SAP Cloud for Customer
8.1
Responses: 13
Quality of Support
Aurea CRM
Aurea CRM
8.3
Responses: 14
SAP Cloud for Customer
SAP Cloud for Customer
7.4
Responses: 29
Ease of Doing Business With
Aurea CRM
Aurea CRM
9.8
Responses: 7
SAP Cloud for Customer
SAP Cloud for Customer
8.0
Responses: 14
Product Direction (% positive)
Aurea CRM
Aurea CRM
9.2
Responses: 14
SAP Cloud for Customer
SAP Cloud for Customer
8.8
Responses: 30
Features
Sales Force Automation
Contact & Account Management
Aurea CRM
Aurea CRM
8.2
Responses: 11
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.4
Responses: 22
Verified Feature
Partner Relationship Mgmt. (PRM)
Aurea CRM
Aurea CRM
7.4
Responses: 9
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
Feature Not Available
Opportunity & Pipeline Mgmt.
Aurea CRM
Aurea CRM
8.3
Responses: 11
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.7
Responses: 20
Verified Feature
Task / Activity Management
Aurea CRM
Aurea CRM
7.3
Responses: 11
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.5
Responses: 21
Verified Feature
Territory & Quota Management
Aurea CRM
Aurea CRM
8.0
Responses: 9
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.4
Responses: 11
Verified Feature
Desktop Integration
Aurea CRM
Aurea CRM
8.7
Responses: 10
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.3
Responses: 15
Verified Feature
Product & Price List Management
Aurea CRM
Aurea CRM
8.0
Responses: 10
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.2
Responses: 18
Verified Feature
Quote & Order Management
Aurea CRM
Aurea CRM
8.0
Responses: 11
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.0
Responses: 16
Verified Feature
Customer Contract Management
Aurea CRM
Aurea CRM
7.8
Responses: 9
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.2
Responses: 15
Verified Feature
Marketing Automation
Email Marketing
Aurea CRM
Aurea CRM
7.6
Responses: 9
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.7
Responses: 11
Verified Feature
Campaign Management
Aurea CRM
Aurea CRM
8.5
Responses: 9
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.0
Responses: 11
Verified Feature
Lead Management
Aurea CRM
Aurea CRM
8.3
Responses: 9
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.6
Responses: 17
Verified Feature
Marketing ROI Analytics
Aurea CRM
Aurea CRM
8.8
Responses: 8
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
Feature Not Available
Customer Support
Case Management
Aurea CRM
Aurea CRM
8.8
Responses: 10
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.0
Responses: 9
Verified Feature
Customer Support Portal
Aurea CRM
Aurea CRM
8.1
Responses: 9
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
6.7
Responses: 11
Verified Feature
Knowledge Base
Aurea CRM
Aurea CRM
7.8
Responses: 10
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
6.9
Responses: 12
Verified Feature
Call Center Features
Aurea CRM
Aurea CRM
7.5
Responses: 10
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
6.7
Responses: 10
Verified Feature
Support Analytics
Aurea CRM
Aurea CRM
8.0
Responses: 9
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.5
Responses: 10
Verified Feature
Reporting & Analytics
Reporting
Aurea CRM
Aurea CRM
8.3
Responses: 10
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.6
Responses: 20
Verified Feature
Dashboards
Aurea CRM
Aurea CRM
8.5
Responses: 11
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.7
Responses: 21
Verified Feature
Forecasting
Aurea CRM
Aurea CRM
8.0
Responses: 11
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.5
Responses: 14
Verified Feature
Mobile & Social
Social Collaboration Features
Aurea CRM
Aurea CRM
8.6
Responses: 7
SAP Cloud for Customer
SAP Cloud for Customer
7.6
Responses: 14
Verified Feature
Social Network Integration
Aurea CRM
Aurea CRM
Feature Not Available
SAP Cloud for Customer
SAP Cloud for Customer
Feature Not Available
Mobile User Support
Aurea CRM
Aurea CRM
8.7
Responses: 9
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.6
Responses: 14
Verified Feature
Platform
Customization
Aurea CRM
Aurea CRM
8.7
Responses: 5
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.3
Responses: 8
Verified Feature
Workflow Capability
Aurea CRM
Aurea CRM
8.7
Responses: 5
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.4
Responses: 7
Verified Feature
User, Role, and Access Management
Aurea CRM
Aurea CRM
Not enough data available
SAP Cloud for Customer
SAP Cloud for Customer
8.3
Responses: 9
Verified Feature
Internationalization
Aurea CRM
Aurea CRM
9.7
Responses: 5
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
7.6
Responses: 7
Verified Feature
Sandbox / Test Environments
Aurea CRM
Aurea CRM
Not enough data available
SAP Cloud for Customer
SAP Cloud for Customer
6.9
Responses: 7
Verified Feature
Document & Content Mgmt.
Aurea CRM
Aurea CRM
Feature Not Available
SAP Cloud for Customer
SAP Cloud for Customer
7.1
Responses: 8
Verified Feature
Performance and Reliability
Aurea CRM
Aurea CRM
8.7
Responses: 5
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.0
Responses: 9
Verified Feature
Output Document Generation
Aurea CRM
Aurea CRM
Not enough data available
SAP Cloud for Customer
SAP Cloud for Customer
6.7
Responses: 8
Verified Feature
Integration
Data Import & Export Tools
Aurea CRM
Aurea CRM
7.7
Responses: 5
Verified Feature
SAP Cloud for Customer
SAP Cloud for Customer
8.3
Responses: 8
Verified Feature
Integration APIs
Aurea CRM
Aurea CRM
Not enough data available
SAP Cloud for Customer
SAP Cloud for Customer
6.2
Responses: 7
Verified Feature
Breadth of Partner Applications
Aurea CRM
Aurea CRM
Not enough data available
SAP Cloud for Customer
SAP Cloud for Customer
6.4
Responses: 7
Verified Feature
Reviewers' Company Size
Reviewers of Aurea CRM were most often representing companies in the Mid-Market segment, while reviewers for SAP Cloud for Customer were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Aurea CRM
Aurea CRM
41.7%
SAP Cloud for Customer
SAP Cloud for Customer
25.0%
Mid-Market
(51-1000 emp.)
Aurea CRM
Aurea CRM
50.0%
SAP Cloud for Customer
SAP Cloud for Customer
25.0%
Enterprise
(> 1000 emp.)
Aurea CRM
Aurea CRM
8.3%
SAP Cloud for Customer
SAP Cloud for Customer
50.0%
Reviewers' Industry
Aurea CRM
Aurea CRM Industry
Information Technology and Services
20.0%
Biotechnology
13.3%
Telecommunications
6.7%
Restaurants
6.7%
Management Consulting
6.7%
Other
46.7%
SAP Cloud for Customer
SAP Cloud for Customer Industry
Information Technology and Services
13.9%
Computer Software
8.3%
Electrical/Electronic Manufacturing
5.6%
Accounting
5.6%
Utilities
2.8%
Other
63.9%
Reviews
Most Helpful Favorable Review
Aurea CRM
Matthias F.
Administrator

- Individual and flexible possibilities to extend your solution (create individual infoareas to solve your business problems) - Usable in every department of the company (hotline, marketing, sales...) - Good usability (intuitive and simple for the...

SAP Cloud for Customer
Prateek K.
Consultant in Computer Software

I like the web serviceessage monitoring screen where we can troubleshoot the integration issues.

Most Helpful Critical Review
Aurea CRM
G
User in Information Technology and Services

Lack of other basic features such as email marketing, lead scoring, task management. The support at the beggining was not that good, but now a days has improved.

SAP Cloud for Customer
GP
User in Publishing

Peeling the layers to get to the data I'm looking for.

Discussions
Aurea CRM
Aurea CRM Discussions
Monty the Mongoose crying
Aurea CRM has no discussions with answers
SAP Cloud for Customer
SAP Cloud for Customer Discussions
Monty the Mongoose crying
SAP Cloud for Customer has no discussions with answers
Screenshots
Aurea CRM
Aurea CRM Screenshots
SAP Cloud for Customer
SAP Cloud for Customer Screenshots
No screenshots provided
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