# Augeo6 vs BMC Helix ITSM Comparison | | Augeo6 | BMC Helix ITSM | |---|---|---| | **Star Rating** | 2.5 out of 5 | 3.7 out of 5 | | **Total Reviews** | 1 | 293 | | **Largest Market Segment** | Small-Business (100.0% of reviews) | Enterprise (75.2% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Augeo6 **Not enough data** ### BMC Helix ITSM Pros: - Ease of Use (5 reviews) - Ticket Management (4 reviews) Cons: - Bugs (1 reviews) - Complexity (1 reviews) --- ## Ratings Comparison | Rating | Augeo6 | BMC Helix ITSM | |---|---|---| | **Meets Requirements** | Not enough data | 8.0 (246 reviews) | | **Ease of Use** | Not enough data | 7.1 (249 reviews) | | **Ease of Setup** | Not enough data | 7.0 (89 reviews) | | **Ease of Admin** | Not enough data | 7.2 (83 reviews) | | **Quality of Support** | Not enough data | 7.5 (215 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | 7.9 (77 reviews) | | **Product Direction (% positive)** | Not enough data | 6.1 (245 reviews) | --- ## Pricing ### Augeo6 #### Entry-Level Pricing No pricing available #### Free Trial No information available ### BMC Helix ITSM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Project Management | Product | Score | Reviews | |---|---|---| | **Augeo6** | N/A | N/A | | **BMC Helix ITSM** | N/A | N/A | #### Tasks | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Creation & Assignment** | Not enough data | Not enough data | | **Due Dates** | Not enough data | Not enough data | | **Task Prioritization** | Not enough data | Not enough data | | **To-Do Lists** | Not enough data | Not enough data | | **Dependencies** | Not enough data | Not enough data | | **Mass Updates** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Recurring Tasks** | Not enough data | Not enough data | #### Projects | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Planning** | Not enough data | Not enough data | | **Project Map** | Not enough data | Not enough data | | **GANTT** | Not enough data | Not enough data | | **Calendar View** | Not enough data | Not enough data | | **Views** | Not enough data | Not enough data | | **Project Budgeting** | Not enough data | Not enough data | | **Issue Tracking** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Critical Path** | Not enough data | Not enough data | | **Time & Expense** | Not enough data | Not enough data | | **Methodologies** | Not enough data | Not enough data | #### Resource Management | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Resource Definiton** | Not enough data | Not enough data | | **Capacity** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | #### Project Monitoring | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Baselining / KPIs** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | #### Generative AI | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Project Management | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Project and Portfolio Management | Product | Score | Reviews | |---|---|---| | **Augeo6** | N/A | N/A | | **BMC Helix ITSM** | N/A | N/A | #### Portfolio Management | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Portfolio Types** | Not enough data | Not enough data | | **Planning** | Not enough data | Not enough data | | **Alignment** | Not enough data | Not enough data | | **Portfolio Mix** | Not enough data | Not enough data | #### Project Management | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Dependencies** | Not enough data | Not enough data | | **Priorities** | Not enough data | Not enough data | | **Lean Management** | Not enough data | Not enough data | #### Resource Management | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Definition** | Not enough data | Not enough data | | **Allocation** | Not enough data | Not enough data | | **Optimization** | Not enough data | Not enough data | #### Data & Analytics | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Data Consolidation** | Not enough data | Not enough data | | **Visualizations** | Not enough data | Not enough data | | **Performance** | Not enough data | Not enough data | | **Risk Analysis** | Not enough data | Not enough data | #### Strategy - Project and Portfolio Management | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Simulation** | Not enough data | Not enough data | | **Tracking** | Not enough data | Not enough data | | **Planning** | Not enough data | Not enough data | | **Objectives** | Not enough data | Not enough data | | **Visiblity** | Not enough data | Not enough data | | **Alignment** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Implementation** | Not enough data | Not enough data | | **Optimization** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Augeo6** | N/A | N/A | | **BMC Helix ITSM** | 8.8/10 | 29 | #### Administration | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Change Management** | Not enough data | 8.8 (17 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.7 (18 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 9.3 (16 reviews) ✓ Verified | #### Service Desk | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Help Desk** | Not enough data | 9.0 (21 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 9.2 (20 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 9.0 (17 reviews) ✓ Verified | #### Management | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Reporting** | Not enough data | 9.5 (10 reviews) ✓ Verified | | **Administration Console** | Not enough data | 7.6 (9 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.5 (10 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.7 (9 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 7.6 (11 reviews) ✓ Verified | #### Functionality | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Ticketing System** | Not enough data | 9.5 (11 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.3 (9 reviews) ✓ Verified | | **Alerting** | Not enough data | 9.0 (10 reviews) ✓ Verified | | **Automation** | Not enough data | 8.6 (11 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Augeo6** | N/A | N/A | | **BMC Helix ITSM** | 7.8/10 | 115 | #### Incident Management | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Automate Ticket Routing** | Not enough data | Feature Not Available | | **Ticket Prioritization** | Not enough data | 8.6 (104 reviews) | | **Ticket Notifications** | Not enough data | 8.4 (105 reviews) | | **Knowledge Base** | Not enough data | 7.8 (85 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 7.8 (87 reviews) | #### Reporting | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Dashboards** | Not enough data | 7.8 (93 reviews) | | **Time Tracking** | Not enough data | 7.9 (89 reviews) | | **Surveys** | Not enough data | Feature Not Available | #### Access & Usability | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Mobile** | Not enough data | 6.6 (55 reviews) | | **Self Service** | Not enough data | 7.7 (84 reviews) | | **Active Directory** | Not enough data | 7.9 (77 reviews) | | **Multi-Channel Access** | Not enough data | 7.7 (62 reviews) | #### Agentic AI - Service Desk | Feature | Augeo6 | BMC Helix ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Unique to Augeo6 (2):** [Project Management Software](https://www.g2.com/categories/project-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management) **Unique to BMC Helix ITSM (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Augeo6 | BMC Helix ITSM | |---|---|---| | **Small-Business** | 100.0% | 4.4% | | **Mid-Market** | 0% | 20.4% | | **Enterprise** | 0% | 75.2% | ### By Industry #### Augeo6 - **Marketing and Advertising:** 100.0% #### BMC Helix ITSM - **Information Technology and Services:** 34.3% - **Telecommunications:** 8.8% - **Hospital & Health Care:** 6.9% - **Computer Software:** 6.2% - **Higher Education:** 3.6% - **Government Administration:** 2.9% - **Education Management:** 2.2% - **Banking:** 2.2% - **Retail:** 2.2% - **Internet:** 2.2% - **Other:** 28.5% --- ## Alternatives ### Alternatives to Augeo6 - [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews) - [Clarity](https://www.g2.com/products/broadcom-clarity/reviews) — 3.7/5 stars (91 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22502 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (16874 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12911 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4535 reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1560 reviews) - [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (667 reviews) - [Celoxis](https://www.g2.com/products/celoxis/reviews) — 4.6/5 stars (661 reviews) - [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (583 reviews) ### Alternatives to BMC Helix ITSM - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (270 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) --- ## Top Discussions ### Augeo6 No discussions available for this product. ### BMC Helix ITSM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/augeo6-vs-bmc-software-bmc-helix-itsm)