Link copied to clipboard # Augeo6 vs BMC Helix ITSM Comparison - What are their main differences? Share [ Export ](/compare/augeo6/bmc-software-bmc-helix-itsm/export.csv) Augeo6BMC Helix ITSM[+ Add Product](#) Pricing **Augeo6** No pricing available **BMC Helix ITSM** No pricing available **Pricing Insights** from reviews Time to Implement **Augeo6** Not enough reviews yet **BMC Helix ITSM** 5 months Based on 10 responses Return on Investment **Augeo6** Not enough reviews yet **BMC Helix ITSM** 25 months Based on 7 responses Perceived Cost **Augeo6** Not enough reviews yet **BMC Helix ITSM** $$$$$ Average Discount **Augeo6** Not enough reviews yet **BMC Helix ITSM** 19% **Pros & Cons** from reviews **Augeo6** Not enough data **BMC Helix ITSM** [ Ease of Use (5) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=2094759&qs=pros-and-cons#reviews)[ Ticket Management (4) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=1341017&qs=pros-and-cons#reviews)[ Bugs (1) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=2499007&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bsentiment_snippet%5D=2499008&qs=pros-and-cons#reviews) Integrations **Augeo6** Not enough data **BMC Helix ITSM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ View all ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/integrations) **Ratings** from reviews Meets Requirements **Augeo6** Not enough data **BMC Helix ITSM** 8.0 8.0252 Ease of Use **Augeo6** Not enough data **BMC Helix ITSM** 7.2 7.2255 Ease of Setup **Augeo6** Not enough data **BMC Helix ITSM** 7.1 7.195 Ease of Admin **Augeo6** Not enough data **BMC Helix ITSM** 7.2 7.284 Quality of Support **Augeo6** Not enough data **BMC Helix ITSM** 7.5 7.5221 Has the product been a good partner in doing business? **Augeo6** Not enough data **BMC Helix ITSM** 7.9 7.978 Product Direction (% positive) **Augeo6** Not enough data **BMC Helix ITSM** 6.1 6.1251 **Features** ratings from reviews IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) Not enough data 8.7 35 Administration Change Management Not enough data 8.9(won by default) 21 | Verified Asset Management Not enough data 8.6(won by default) 20 | Verified Reports & Analytics Not enough data 9.1(won by default) 18 | Verified IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Service Request Management Not enough data Not enough data Release Management Not enough data Not enough data Configuration Management Not enough data Not enough data Ticket Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk Not enough data 9.0(won by default) 21 | Verified Incident Reports Not enough data 9.2(won by default) 20 | Verified Process Workflow Not enough data 9.0(won by default) 19 | Verified Customizable Reports Not enough data Not enough data Management Reporting Not enough data 9.1(won by default) 11 | Verified Administration Console Not enough data 7.6(won by default) 9 | Verified Asset Management Not enough data 8.7(won by default) 9 | Verified Policy Dictation Not enough data 7.6(won by default) 11 | Verified Access Management Not enough data 8.5(won by default) 10 | Verified Real-Time Reporting Not enough data Not enough data Functionality Ticketing System Not enough data 9.5(won by default) 13 | Verified Performance Logging Not enough data 8.3(won by default) 9 | Verified Alerting Not enough data 9.0(won by default) 10 | Verified Automation Not enough data 8.7(won by default) 14 | Verified Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data 7.8 115 Incident Management Ticket Prioritization Not enough data 8.6(won by default) 104 Ticket Notifications Not enough data 8.4(won by default) 105 Knowledge Base Not enough data 7.8(won by default) 85 Knowledge Base/Ticket Integration Not enough data 7.8(won by default) 87 Automate Ticket Routing Not enough data Feature Not Available Real-Time Notifications Not enough data Not enough data Reporting Dashboards Not enough data 7.8(won by default) 93 Time Tracking Not enough data 7.9(won by default) 89 Surveys Not enough data Feature Not Available Activity Tracking Not enough data Not enough data Access & Usability Mobile Not enough data 6.6(won by default) 55 Self Service Not enough data 7.7(won by default) 84 Active Directory Not enough data 7.9(won by default) 77 Multi-Channel Access Not enough data 7.7(won by default) 62 Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Show 2 feature categories with incomplete data Project and Portfolio Management[Hide 66 FeaturesShow 66 Features](javascript:void(0);) Not enough data Not enough data Portfolio Management Portfolio Types Not enough data Not enough data Planning Not enough data Not enough data Alignment Not enough data Not enough data Portfolio Mix Not enough data Not enough data Resource Allocation & Planning Not enough data Not enough data Project Management Dependencies Not enough data Not enough data Priorities Not enough data Not enough data Lean Management Not enough data Not enough data Deadline Management Not enough data Not enough data Calendar Management Not enough data Not enough data Change Management Not enough data Not enough data Resource Management Definition Not enough data Not enough data Allocation Not enough data Not enough data Optimization Not enough data Not enough data Data & Analytics Data Consolidation Not enough data Not enough data Performance Not enough data Not enough data Risk Analysis Not enough data Not enough data Visualizations Not enough data Not enough data Strategy - Project and Portfolio Management Tracking Not enough data Not enough data Simulation Not enough data Not enough data Planning Not enough data Not enough data Visiblity Not enough data Not enough data Objectives Not enough data Not enough data Alignment Not enough data Not enough data Risk Management Not enough data Not enough data Implementation Not enough data Not enough data Optimization Not enough data Not enough data Prioritization Not enough data Not enough data Timesheet Management Not enough data Not enough data Workflow Management Not enough data Not enough data Resource Management Not enough data Not enough data Task Management Not enough data Not enough data Requirements Management Not enough data Not enough data Assignment Management Not enough data Not enough data Document Management Not enough data Not enough data Project Time Tracking Not enough data Not enough data Status Tracking Not enough data Not enough data Progress Tracking Not enough data Not enough data Time & Expense Tracking Not enough data Not enough data Project Tracking Not enough data Not enough data ROI Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Portfolio Management Not enough data Not enough data Additional Functionality Collaboration Tools Not enough data Not enough data Budgeting/Forecasting Not enough data Not enough data Kanban Board Not enough data Not enough data Projections Not enough data Not enough data Demand Forecasting Not enough data Not enough data Multiple Projects Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Customizable Reports Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting/Analytics Not enough data Not enough data API Not enough data Not enough data Project Templates Not enough data Not enough data Commenting/Notes Not enough data Not enough data Dashboard Not enough data Not enough data Gantt/Timeline View Not enough data Not enough data Agile Methodologies Not enough data Not enough data Planning Tools Not enough data Not enough data Real-Time Updates Not enough data Not enough data Project Workflow Not enough data Not enough data Task Scheduling Not enough data Not enough data Generative AI Not enough data Not enough data Drag & Drop Not enough data Not enough data Project Management[Hide 144 FeaturesShow 144 Features](javascript:void(0);) Not enough data Not enough data Tasks Creation & Assignment Not enough data Not enough data Due Dates Not enough data Not enough data Task Prioritization Not enough data Not enough data To-Do Lists Not enough data Not enough data Dependencies Not enough data Not enough data Mass Updates Not enough data Not enough data Drag & Drop Not enough data Not enough data Recurring Tasks Not enough data Not enough data Real-Time Updates Not enough data Not enough data Projects Planning Not enough data Not enough data Project Map Not enough data Not enough data GANTT Not enough data Not enough data Calendar View Not enough data Not enough data Views Not enough data Not enough data Project Budgeting Not enough data Not enough data Issue Tracking Not enough data Not enough data Templates Not enough data Not enough data Critical Path Not enough data Not enough data Time & Expense Not enough data Not enough data Methodologies Not enough data Not enough data Project Time Tracking Not enough data Not enough data Bug Tracking Not enough data Not enough data Milestone Tracking Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Project Tracking Not enough data Not enough data Status Tracking Not enough data Not enough data Progress Tracking Not enough data Not enough data Agile Methodologies Not enough data Not enough data Sprint Planning Not enough data Not enough data Project Planning Not enough data Not enough data Release Planning Not enough data Not enough data Multiple Projects Not enough data Not enough data Multi-Department/Project Not enough data Not enough data Customizable Templates Not enough data Not enough data Project Templates Not enough data Not enough data Gantt/Timeline View Not enough data Not enough data Percent-Complete Tracking Not enough data Not enough data Reporting/Project Tracking Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Time Tracking Not enough data Not enough data Traditional Methodologies Not enough data Not enough data Task Planning Not enough data Not enough data Traditional Methodologies Not enough data Not enough data Resource Management Resource Definiton Not enough data Not enough data Capacity Not enough data Not enough data Scheduling Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Planning/Scheduling Not enough data Not enough data Project Monitoring Baselining / KPIs Not enough data Not enough data Resource Allocation Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Project Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Additional Functionality Backlog Management Not enough data Not enough data API Not enough data Not enough data Retrospectives Management Not enough data Not enough data Task Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Supports Scrum Not enough data Not enough data Team Management Not enough data Not enough data Kanban Board Not enough data Not enough data Request Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Charting Not enough data Not enough data @mentions Not enough data Not enough data Planning Tools Not enough data Not enough data Projections Not enough data Not enough data Collaboration Tools Not enough data Not enough data Calendar Management Not enough data Not enough data Email Management Not enough data Not enough data Project Workflow Not enough data Not enough data Deadline Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data AI Copilot Not enough data Not enough data Resource Management Not enough data Not enough data Workflow Management Not enough data Not enough data Template Management Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Data Import/Export Not enough data Not enough data File Management Not enough data Not enough data Assignment Management Not enough data Not enough data Progress Reports Not enough data Not enough data Budget Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Requirements Management Not enough data Not enough data Search/Filter Not enough data Not enough data Issue Management Not enough data Not enough data Document Management Not enough data Not enough data Release Management Not enough data Not enough data For IT Project Management Not enough data Not enough data Product Roadmapping Not enough data Not enough data Change Management Not enough data Not enough data Mobile App Not enough data Not enough data Portfolio Management Not enough data Not enough data Testing/QA Management Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Risk Management Not enough data Not enough data Web-based Deployment Not enough data Not enough data Idea Management Not enough data Not enough data Client Portal Not enough data Not enough data File Sharing Not enough data Not enough data Version Control Not enough data Not enough data Availability Management Not enough data Not enough data Productivity Analysis Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Forecasting Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Remote Support Not enough data Not enough data Predictive Analytics Not enough data Not enough data Tagging Not enough data Not enough data Feedback Management Not enough data Not enough data User Management Not enough data Not enough data Network Diagram Not enough data Not enough data Project Management Not enough data Not enough data Document Storage Not enough data Not enough data Visualization Not enough data Not enough data Customizable Reports Not enough data Not enough data Time Clock Not enough data Not enough data Reminders Not enough data Not enough data Daily Reports Not enough data Not enough data Configurable Workflow Not enough data Not enough data Roadmapping Not enough data Not enough data Iteration Management Not enough data Not enough data Timeline Management Not enough data Not enough data KPI Monitoring Not enough data Not enough data For Small Businesses Not enough data Not enough data Chat/Messaging Not enough data Not enough data Messaging Not enough data Not enough data User Insights Reviewers' Company Size [![Augeo6](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_072f769b1a12aaea6df4c211098c7fde/augeo6.png "Augeo6")](https://www.g2.com/products/augeo6/reviews) Augeo6 Small-Business(50 or fewer emp.) 100.0% Mid-Market(51-1000 emp.) 0% Enterprise(\> 1000 emp.) 0% [![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) BMC Helix ITSM Small-Business(50 or fewer emp.) 5.0% Mid-Market(51-1000 emp.) 20.9% Enterprise(\> 1000 emp.) 74.1% Small-Business (50 or fewer emp.) 100.0% 5.0% Mid-Market (51-1000 emp.) 0% 20.9% Enterprise (\> 1000 emp.) 0% 74.1% Reviewers' Industry [![Augeo6](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_072f769b1a12aaea6df4c211098c7fde/augeo6.png "Augeo6")](https://www.g2.com/products/augeo6/reviews) Augeo6 Marketing and Advertising 100.0% ‐ ‐ ‐ ‐ Other 0.0% [![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) BMC Helix ITSM Information Technology and Services 34.6% 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