Compare Attentive and Twilio 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (51.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Attentive
Star Rating
(1,276)4.5 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AttentiveTwilio
Star Rating
(508)4.1 out of 5
Market Segments
Small-Business (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Attentive excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the AI Pro tool, which optimizes send management and supports higher conversion rates, making it a favorite for SMS marketing.
- Users say that Twilio offers robust API integration capabilities, allowing for seamless communication automation. Reviewers highlight its ability to trigger SMS, calls, and WhatsApp directly from Salesforce workflows, which simplifies management and enhances operational efficiency.
- According to verified reviews, Attentive's onboarding process is notably smooth, with users commending the migration team's support. This contrasts with Twilio, where some users have mentioned challenges in configuration, indicating a steeper learning curve for new users.
- Reviewers mention that Twilio is highly scalable and well-documented, making it a reliable choice for businesses needing flexible communication solutions. However, some users feel that it may not fully meet specific workflow needs, leading to occasional frustrations.
- Users highlight that Attentive significantly boosts customer engagement and helps recover lost sales, which is a critical feature for businesses focused on maximizing revenue. In comparison, while Twilio is effective for communication, it lacks the same level of targeted marketing capabilities.
- G2 reviewers indicate that Attentive provides superior customer support, with a quality rating that reflects its commitment to helping users succeed. Twilio, while generally reliable, has received mixed feedback regarding support responsiveness, suggesting room for improvement in this area.
Pricing
Entry-Level Pricing
Attentive
No pricing availableTwilio
No pricing availableFree Trial
Attentive
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.8
1,054
8.8
367
Ease of Use
9.1
1,063
8.2
373
Ease of Setup
8.8
789
7.7
212
Ease of Admin
8.9
415
7.9
196
Quality of Support
9.2
1,045
7.8
333
Has the product been a good partner in doing business?
9.2
420
8.0
187
Product Direction (% positive)
9.0
1,004
8.3
356
Features by Category
Email Marketing
7.2
70
Not enough data
7.9
66
Not enough data
7.5
60
Not enough data
7.7
59
Not enough data
Online Marketing
7.6
63
Not enough data
7.5
61
Not enough data
8.3
69
Not enough data
8.1
61
Not enough data
7.6
55
Not enough data
Lead Management
8.1
53
Not enough data
7.7
51
Not enough data
7.8
77
Not enough data
7.1
46
Not enough data
7.3
48
Not enough data
7.4
49
Not enough data
7.3
48
Not enough data
7.2
52
Not enough data
Campaign Management
7.9
61
Not enough data
7.3
45
Not enough data
7.4
48
Not enough data
6.9
48
Not enough data
Social
6.6
44
Not enough data
6.7
45
Not enough data
6.7
45
Not enough data
6.6
43
Not enough data
6.6
44
Not enough data
Reporting & Analytics
7.6
77
Not enough data
7.7
46
Not enough data
7.9
52
Not enough data
7.7
46
Not enough data
6.8
44
Not enough data
Platform
7.7
68
Not enough data
8.1
71
Not enough data
8.5
61
Not enough data
7.9
57
Not enough data
7.2
56
Not enough data
9.0
70
Not enough data
7.6
55
Not enough data
Agentic AI - Marketing Automation
6.7
40
Not enough data
6.9
42
Not enough data
7.0
44
Not enough data
7.0
42
Not enough data
7.2
46
Not enough data
7.0
42
Not enough data
Integration
7.7
67
Not enough data
7.8
67
Not enough data
7.5
65
Not enough data
Text Messaging
9.2
776
Not enough data
7.8
719
Not enough data
9.2
777
Not enough data
8.2
742
Not enough data
9.0
779
Not enough data
8.6
753
Not enough data
8.4
755
Not enough data
8.3
688
Not enough data
SMS Platform
8.1
769
Not enough data
8.6
762
Not enough data
7.8
619
Not enough data
6.6
537
Not enough data
8.0
663
Not enough data
8.2
688
Not enough data
Agentic AI - SMS Marketing
6.9
355
Not enough data
7.1
353
Not enough data
7.1
355
Not enough data
7.0
352
Not enough data
7.0
344
Not enough data
7.1
346
Not enough data
Functionality
Not enough data
8.0
108
|
Verified
Not enough data
8.3
103
|
Verified
Not enough data
8.4
104
|
Verified
Support
Not enough data
7.6
106
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
105
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Analysis
8.0
344
Not enough data
8.5
393
|
Verified
Not enough data
7.7
299
Not enough data
7.7
335
Not enough data
Campaigns
7.8
320
Not enough data
8.1
312
Not enough data
8.8
379
|
Verified
Not enough data
8.2
350
Not enough data
7.4
282
Not enough data
8.3
377
Not enough data
Engagement
8.6
371
Not enough data
Platform
8.7
370
Not enough data
8.2
344
|
Verified
Not enough data
8.0
293
Not enough data
Agentic AI - Mobile Marketing
6.8
144
Not enough data
6.7
141
Not enough data
6.8
141
Not enough data
6.8
140
Not enough data
6.9
141
Not enough data
7.0
141
Not enough data
Categories
Categories
Shared Categories
Attentive and Twilio are categorized as SMS Marketing and RCS Business Messaging
Unique Categories
Attentive is categorized as Mobile Marketing and Marketing Automation
Twilio is categorized as WhatsApp Marketing, Cloud PBX Platforms, Video Platform as a Service (VPaaS), Communication Platform as a Service (CPaaS), and VoIP Providers
Reviews
Reviewers' Company Size
Attentive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.3%
Apparel & Fashion
16.2%
Consumer Goods
11.8%
Marketing and Advertising
8.6%
Health, Wellness and Fitness
8.0%
Other
32.2%
Computer Software
17.7%
Information Technology and Services
11.0%
Marketing and Advertising
6.8%
Financial Services
5.1%
Internet
4.9%
Other
54.5%
Discussions
What is the best way to reduce subscribers opting out of text messages
6 Comments
JT
Relevant and segmented messages. Limit the number of 'site wide' offers - communicate based on the customer persona or past site/purchase behavior.Read more
Will there be full email options for Attentive soon?
3 Comments
Official Response from Attentive
Hi Live Fabulously team, we've flagged this question to your CSM and they'll be reaching out directly to you. Thanks!Read more
Conversion rate has slowed in Q1, any tips or advice?
1 Comment
Official Response from Attentive
Hi Ceata, there are a few strategies that can optimize CVR. It's best if your CSM gives recommendations more specific to your business, so we'll have them...Read more
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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