Compare Atonom and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (53.8% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
$749.00 Per Month
$19.00 100 Visitors Per Month
Atonom
Star Rating
(138)4.9 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$749.00 Per Month
Browse all 3 pricing plansLiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in providing a comprehensive system with numerous add-on modules, making it easier for businesses to track and convert leads. Users appreciate how it transforms customer support into a revenue-driving function through real-time interactions and improved response times.
- Users say Atonom stands out for its intuitive interface and ease of implementation, with many noting that it was the easiest tool to integrate into their marketing services. The platform's ability to monitor website visitor behavior in real-time is also highlighted as a significant advantage.
- Reviewers mention that LiveChat's features, such as canned responses, tagging, and engagement tools, significantly enhance the efficiency of support teams. The positive feedback emphasizes the balance between automation and human interaction, which helps streamline customer service processes.
- According to verified reviews, Atonom's support team is consistently praised for their responsiveness and assistance in utilizing the tool effectively. This level of support contributes to a positive user experience, especially for those new to the platform.
- G2 reviewers highlight that while LiveChat has a slightly lower star rating, it benefits from a larger volume of recent reviews, indicating a more active user base and ongoing improvements. This suggests that users are finding value in the platform's evolving features and capabilities.
- Users report that Atonom's focus on real-time monitoring and analytics makes decision-making easier, but some may find its higher entry-level price a barrier compared to LiveChat's more accessible pricing. This difference can influence small businesses looking for cost-effective solutions.
Pricing
Entry-Level Pricing
Atonom
Team Plan
$749.00
Per Month
- Account-Based Identification
- Ideal Customer Profile (ICP) Segment Creation
- Targeted Email List Generation
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Atonom
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
9.5
85
9.1
701
Ease of Use
9.4
86
9.3
700
Ease of Setup
9.2
62
9.0
280
Ease of Admin
9.4
62
9.1
271
Quality of Support
9.9
85
9.1
649
Has the product been a good partner in doing business?
9.9
62
9.1
263
Product Direction (% positive)
9.5
64
8.3
694
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Data Availability
9.4
14
Not enough data
9.5
14
Not enough data
9.3
14
Not enough data
Not enough data
Not enough data
Data Accuracy
9.5
11
Not enough data
9.2
11
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
9.5
13
Not enough data
9.6
12
Not enough data
9.6
12
Not enough data
9.5
11
Not enough data
9.3
12
Not enough data
Features
9.7
10
Not enough data
9.4
11
Not enough data
9.6
9
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.6
9
Not enough data
9.6
8
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
Messenger
9.2
29
Not enough data
8.4
26
Not enough data
9.4
29
Not enough data
9.3
29
Not enough data
Channels
Feature Not Available
Not enough data
9.4
30
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
9.0
14
Not enough data
Customers
9.3
25
Not enough data
9.1
23
Not enough data
8.9
26
Not enough data
9.2
26
Not enough data
9.2
27
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
9.9
14
Not enough data
9.4
13
Not enough data
9.4
12
Not enough data
9.3
14
Not enough data
Organization
9.6
13
Not enough data
9.4
13
Not enough data
9.2
14
Not enough data
Performance Analysis
9.7
17
Not enough data
9.7
16
Not enough data
Sales Analysis
9.6
14
Not enough data
9.4
13
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Availability
8.8
12
Not enough data
9.6
14
Not enough data
8.0
9
Not enough data
Platform Additional Functionality
8.9
15
Not enough data
8.8
14
Not enough data
8.3
10
Not enough data
9.6
15
Not enough data
9.1
15
Not enough data
Platform Basics
9.3
5
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
9.4
6
Not enough data
9.2
6
Not enough data
Platform Additional Functionality
9.2
6
Not enough data
Agentic AI - Account-Based Orchestration Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.0
13
Not enough data
8.3
12
Not enough data
9.0
12
Not enough data
8.2
12
Not enough data
8.2
11
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.5
24
Not enough data
9.4
24
Not enough data
9.6
26
Not enough data
9.1
25
Not enough data
9.3
23
Not enough data
Platform
9.5
25
Not enough data
9.3
27
Not enough data
9.5
26
Not enough data
9.4
24
Not enough data
9.6
23
Not enough data
9.5
23
Not enough data
9.4
25
Not enough data
Generative AI
6.7
7
Not enough data
6.7
7
Not enough data
Lead Monitoring
9.4
14
Not enough data
9.4
14
Not enough data
9.5
13
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.9
12
Not enough data
9.5
13
Not enough data
7.2
10
Not enough data
9.2
12
Not enough data
Analytics
9.3
14
Not enough data
9.4
14
Not enough data
Customization
9.0
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
14
Not enough data
Conversational Platform
9.9
12
Not enough data
9.5
11
Not enough data
9.8
11
Not enough data
9.7
12
Not enough data
Support Automation
9.6
12
Not enough data
9.4
12
Not enough data
9.8
10
Not enough data
9.3
12
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
Not enough data
9.2
327
|
Verified
Not enough data
8.9
326
|
Verified
Not enough data
8.4
221
Not enough data
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
Not enough data
8.4
281
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
8.6
253
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atonom and LiveChat are categorized as Conversational Support, Conversational Marketing, and Chatbots
Unique Categories
LiveChat is categorized as Live Chat, Help Desk, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Atonom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
31.1%
Computer Software
22.7%
Information Technology and Services
6.1%
Management Consulting
4.5%
Automotive
3.0%
Other
32.6%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Atonom has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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