Compare Loom Software and Otter.ai 
Featured Products
At a Glance
Market Segments
Small-Business (61.5% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
$0.00 1 User Per Month
Free 1 User
Loom
Star Rating
(2,343)4.7 out of 5
Market Segments
Small-Business (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansOtter.ai
Star Rating
(471)4.4 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Loom excels in user experience, with many praising its flexibility in video recording options. Users appreciate the ability to record in various ratios and high quality, making it a great tool for creating instructional videos and sharing project updates.
- Users say that Otter.ai shines in meeting transcription and summarization, often acting as a reliable backup during meetings. Reviewers highlight its ability to provide concise summaries and action items, which helps them stay organized and ensures no important details are missed.
- According to verified reviews, Loom has a quicker implementation process, with users noting that the intuitive onboarding wizard makes it easy to get started. This is particularly beneficial for small businesses looking to adopt new tools without extensive training.
- Reviewers mention that while Otter.ai is generally effective at transcribing conversations, it sometimes struggles with technical jargon, especially in specialized fields like medicine. Users have expressed a desire for improved context recognition to enhance accuracy in these scenarios.
- G2 reviewers highlight that Loom's support quality is a strong point, with many users appreciating the responsive assistance they receive. This level of support can be crucial for teams that rely on the software for critical projects and need timely help.
- Users report that while both tools have their strengths, Loom's focus on video recording and editing features makes it a better fit for those needing to create visual content, whereas Otter.ai is more suited for users prioritizing meeting documentation and transcription capabilities.
Pricing
Entry-Level Pricing
Loom
Starter
$0.00
1 User Per Month
Get started with video communication. On our Starter plan, you can invite up to 10 users. Each user can enjoy 25 Loom videos (5 minutes per video), unlimited screenshots, unlimited meeting recording length, transcriptions in 50+ languages, video comments, and emoji reactions.
- Screen & cam bubble recording
- Meeting recordings
- Screenshots
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Loom
Free Trial is available
Otter.ai
Free Trial is available
Ratings
Meets Requirements
9.2
1,295
8.8
395
Ease of Use
9.3
1,502
9.0
400
Ease of Setup
9.4
687
9.0
293
Ease of Admin
9.2
308
8.6
92
Quality of Support
9.0
844
8.4
254
Has the product been a good partner in doing business?
9.3
288
8.5
85
Product Direction (% positive)
8.8
1,236
8.9
382
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Organization
Not enough data
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Performance Analysis
Not enough data
6.6
68
Not enough data
6.8
67
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
61
Not enough data
8.6
60
Agentic AI - AI Sales Assistant
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Generative AI - Business Instant Messaging
Not enough data
9.3
5
AI - Business Instant Messaging
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
90
Not enough data
8.3
89
Not enough data
8.5
87
Not enough data
7.6
23
Artificial Intelligence - Conversation Intelligence
Not enough data
7.7
75
Not enough data
8.8
84
Not enough data
Not enough data
Generative AI
Not enough data
8.7
80
Agentic AI - Conversation Intelligence
Not enough data
8.3
24
Not enough data
8.3
24
Not enough data
8.1
24
Not enough data
8.4
24
Not enough data
8.3
23
Not enough data
8.3
23
Not enough data
7.8
23
Platform Basics
9.3
914
Not enough data
9.5
1001
Not enough data
7.7
536
Not enough data
Platform Content
8.7
744
Not enough data
8.0
660
Not enough data
9.5
990
Not enough data
Platform Additional Functionality
8.8
788
Not enough data
8.3
702
Not enough data
Agentic AI - Screen and Video Capture
7.5
97
Not enough data
Hosting
9.3
134
Not enough data
8.6
112
Not enough data
7.6
90
Not enough data
Management
9.1
135
Not enough data
9.2
124
Not enough data
8.9
123
Not enough data
9.2
118
Not enough data
Marketing
Feature Not Available
Not enough data
8.7
110
Not enough data
7.9
37
Not enough data
8.4
40
Not enough data
Insights
8.7
108
Not enough data
8.6
109
Not enough data
Generative AI
7.5
62
Not enough data
7.7
61
Not enough data
7.1
60
Not enough data
Platform
8.8
36
Not enough data
8.7
36
Not enough data
8.6
38
Not enough data
8.2
35
Not enough data
8.7
36
Not enough data
8.1
35
Not enough data
Security
8.6
37
Not enough data
8.9
38
Not enough data
Agentic AI - Video Hosting
8.4
30
Not enough data
8.6
30
Not enough data
8.6
30
Not enough data
8.4
30
Not enough data
8.4
30
Not enough data
Customization
8.3
94
Not enough data
8.2
96
Not enough data
Feature Not Available
Not enough data
8.0
64
Not enough data
Organization
7.9
66
Not enough data
8.0
64
Not enough data
8.1
84
Not enough data
7.8
62
Not enough data
8.2
92
Not enough data
8.4
89
Not enough data
Agentic AI - Video CMS
7.7
27
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.6
27
Not enough data
Voice
Not enough data
8.5
185
Not enough data
8.0
199
Transcription
Not enough data
7.7
194
Not enough data
8.7
180
Not enough data
7.9
158
Not enough data
7.4
161
Editing
Not enough data
8.1
173
Not enough data
Feature Not Available
Not enough data
8.0
179
Not enough data
Feature Not Available
Integration
Not enough data
8.0
157
Not enough data
7.6
53
Not enough data
8.3
170
Not enough data
7.8
151
Not enough data
8.0
161
Agentic AI - Transcription
Not enough data
8.4
52
Not enough data
8.3
51
Not enough data
8.0
49
Video Creation
9.6
291
Not enough data
9.1
191
Not enough data
9.2
262
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Software Delivery
8.3
211
Not enough data
8.9
271
Not enough data
8.2
191
Not enough data
Analytics
8.8
268
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.4
122
Not enough data
7.1
120
Not enough data
8.1
127
Not enough data
6.9
120
Not enough data
Agentic AI - Video Email
8.0
39
Not enough data
Platform Features
9.4
571
Not enough data
7.7
384
Not enough data
9.2
504
Not enough data
8.5
384
Not enough data
9.5
567
Not enough data
8.1
360
Not enough data
Organization
8.5
446
Not enough data
8.4
443
Not enough data
8.7
483
Not enough data
Customization
8.3
420
Not enough data
8.3
403
Not enough data
8.1
404
Not enough data
Analytics
8.9
489
Not enough data
8.9
468
Not enough data
8.8
474
Not enough data
Meeting Prep - AI Meeting Assistants
8.4
17
Feature Not Available
7.6
17
Feature Not Available
7.5
17
Feature Not Available
Meeting Automation - AI Meeting Assistants
8.2
17
9.0
197
7.8
17
7.9
186
8.0
17
8.4
182
Meeting Insights - AI Meeting Assistants
7.2
16
8.0
171
7.3
16
7.8
172
7.6
16
8.7
187
Accessibility - AI Meeting Assistants
7.9
16
Feature Not Available
8.0
16
8.7
182
7.7
15
Feature Not Available
Agentic AI - AI Meeting Assistants
7.4
15
8.3
85
7.6
16
7.9
84
6.9
16
7.9
86
7.6
16
8.1
84
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
8.7
19
Not enough data
7.7
18
Not enough data
8.7
19
Not enough data
9.0
19
Performance Optimization - Voice Recognition
Not enough data
8.0
19
Not enough data
8.7
17
Not enough data
8.1
18
Not enough data
8.1
16
Not enough data
8.5
16
Security & Compliance - Voice Recognition
Not enough data
8.8
17
Not enough data
8.6
16
Not enough data
8.6
16
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.8
16
Not enough data
8.3
17
Not enough data
8.2
17
Not enough data
7.4
17
Agentic AI - Voice Recognition
Not enough data
8.4
16
Agentic AI - Note-Taking Software
Not enough data
9.0
29
Action Item Detection - AI Note-taking Software
Not enough data
8.5
64
Not enough data
8.9
65
Automatic Transcription - AI Note-taking Software
Not enough data
8.8
68
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.3
62
Language & Accent Support - AI Note-taking Software
Not enough data
7.7
63
Multi-Platform Integration - AI Note-taking Software
Not enough data
7.8
64
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.1
60
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
65
Speaker Identification - AI Note-taking Software
Not enough data
7.9
66
Categories
Categories
Shared Categories
Loom and Otter.ai are categorized as AI Meeting Assistants
Unique Categories
Loom is categorized as Video Email, Video Communications, Video CMS, Video Hosting, and Screen and Video Capture
Otter.ai is categorized as Transcription, AI Note-Taking Software, Business Instant Messaging, Conversation Intelligence, AI Sales Assistant, Note-Taking Software, and Voice Recognition
Reviews
Reviewers' Company Size
Loom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.2%
Marketing and Advertising
13.2%
Information Technology and Services
11.6%
Accounting
3.1%
Consulting
3.0%
Other
47.9%
Marketing and Advertising
11.1%
Computer Software
10.8%
Information Technology and Services
7.4%
Consulting
6.8%
Higher Education
5.0%
Other
58.9%
Discussions
What is Loom software used for?
4 Comments
PS
Video and screen recordingsRead more
Loom Alternatives
4 Comments
AS
Sure, Loom isn’t as great a video recorder as you’d hoped.
But that’s alright because there are tons of great loom alternatives instead!
To know the...Read more
How can I best use Loom's video recording features to create engaging content for team communication?
2 Comments
AR
For SOP development, and for construvtive / critical feedback :) Read more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
How do you transcribe on Otter AI?
1 Comment
TD
It auto transcribes the audio and then you can go through it while listening to correct the errors. Read more
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