# Atlassian Enterprise Support vs LogMeIn Rescue Comparison

| | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 38 | 207 | 
| **Largest Market Segment** | Mid-Market (47.4% of reviews) | Mid-Market (40.1% of reviews) | 
| **Entry Level Price** | No pricing available | $149.00 1 technician | 

---
## Top Pros & Cons

### Atlassian Enterprise Support

**Not enough data**

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (4 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
  | **Meets Requirements** | 8.9 (26 reviews) | 9.3 (165 reviews) | 
  | **Ease of Use** | 8.6 (27 reviews) | 9.2 (164 reviews) | 
  | **Ease of Setup** | 8.3 (10 reviews) | 9.2 (98 reviews) | 
  | **Ease of Admin** | 8.3 (10 reviews) | 9.0 (82 reviews) | 
  | **Quality of Support** | 8.4 (25 reviews) | 8.8 (148 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (11 reviews) | 9.0 (78 reviews) | 
  | **Product Direction (% positive)** | 8.6 (25 reviews) | 8.5 (154 reviews) | 

---
## Pricing

### Atlassian Enterprise Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Remote Device Support

Price: $149.00 1 technician

Description: Powerful remote support for IT and customer care, from simple to complex



Key Features:
- Windows & Mac Remote Control
- Unattended access
- In Session Diagnostics

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | N/A | N/A |
| **LogMeIn Rescue** | 8.8/10 | 102 |

#### Ticket and Case Management

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (52 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.6 (50 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 9.0 (54 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Feature Not Available | 
| **SLA Management** | Not enough data | 9.2 (42 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.2 (59 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.0 (47 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (11 reviews) | 

#### Agentic AI - Help Desk

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (55 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (46 reviews) | 
| **Chat/Live Support** | Not enough data | 9.2 (66 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (36 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.9 (36 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.1 (37 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.0 (28 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.9 (53 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### ServiceNow Apps

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.2 (6 reviews) | 
| **Value** | Not enough data | 8.3 (6 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | 8.0/10 | 12 |
| **LogMeIn Rescue** | 8.9/10 | 54 |

#### Administration

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Screen Sharing** | 8.3 (10 reviews) | 9.7 (48 reviews) | 
| **File Sharing** | 8.0 (11 reviews) | 9.5 (46 reviews) | 
| **Session Recording** | 8.1 (8 reviews) | 9.1 (42 reviews) | 
| **Unattended Remote Access** | 8.1 (8 reviews) | 9.1 (39 reviews) | 
| **Multi - Session Handling** | 8.1 (9 reviews) | 9.2 (44 reviews) | 
| **Multi-Monitor Support** | 7.8 (9 reviews) | 8.9 (44 reviews) | 

#### Maintenance

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Remote Reboot** | 7.7 (8 reviews) | 9.3 (44 reviews) | 
| **Remote Printing** | 7.5 (8 reviews) | 8.8 (33 reviews) | 

#### Communication 

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Text Chat** | 7.9 (12 reviews) | 9.2 (43 reviews) | 
| **VoIP** | 8.0 (9 reviews) | 8.1 (32 reviews) | 
| **Video Conference Call** | 8.0 (9 reviews) | 8.0 (34 reviews) | 
| **Screen Annotations** | 8.0 (9 reviews) | 8.9 (40 reviews) | 

#### Security

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Data Encryption** | 8.0 (9 reviews) | 9.3 (41 reviews) | 
| **Compliance** | 8.3 (9 reviews) | 9.0 (40 reviews) | 

#### Device Support

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Mobile Device Access** | 7.2 (9 reviews) | 8.4 (41 reviews) | 
| **Multi-Platform Support** | 8.2 (10 reviews) | 8.7 (42 reviews) | 
| **Cross-Platform** | 8.2 (11 reviews) | 8.6 (43 reviews) | 

#### Performance

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Reporting** | 8.0 (11 reviews) | 9.0 (43 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | N/A | N/A |
| **LogMeIn Rescue** | 9.1/10 | 8 |

#### Administration

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Access Control** | Not enough data | 9.4 (8 reviews) | 
| **Web Page Navigation** | Not enough data | 9.0 (7 reviews) | 
| **Real Time Assistance** | Not enough data | 9.2 (8 reviews) | 

#### Security

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Data Security** | Not enough data | 9.5 (7 reviews) | 
| **Data Masking** | Not enough data | 8.3 (6 reviews) | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | N/A | N/A |
| **LogMeIn Rescue** | 8.7/10 | 59 |

#### Incident Management

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.7 (25 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.8 (26 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (29 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (33 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.6 (28 reviews) | 

#### Reporting

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (39 reviews) | 
| **Time Tracking** | Not enough data | 8.8 (39 reviews) | 
| **Surveys** | Not enough data | 8.8 (27 reviews) | 

#### Access & Usability

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Mobile** | Not enough data | 8.5 (35 reviews) | 
| **Self Service** | Not enough data | 8.9 (36 reviews) | 
| **Active Directory** | Not enough data | 9.0 (29 reviews) | 
| **Multi-Channel Access** | Not enough data | 9.1 (31 reviews) | 

#### Agentic AI - Service Desk

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | N/A | N/A |
| **LogMeIn Rescue** | 9.2/10 | 80 |

#### Administration

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Usage Information** | Not enough data | 9.0 (59 reviews) | 
| **Integrations** | Not enough data | 8.9 (48 reviews) | 
| **Diagnostics** | Not enough data | 9.0 (59 reviews) | 
| **Session Recording** | Not enough data | 9.0 (56 reviews) | 
| **Session Transfer** | Not enough data | 9.4 (62 reviews) | 
| **Unattended Access** | Not enough data | 9.3 (59 reviews) | 
| **File Sharing** | Not enough data | 9.2 (66 reviews) | 

#### Platform

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 9.4 (58 reviews) | 
| **Mobile Device Access** | Not enough data | 8.5 (50 reviews) | 
| **Applications Management** | Not enough data | 9.2 (52 reviews) | 
| **Remote Device Control** | Not enough data | 9.4 (65 reviews) | 

#### Security

| Feature | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Remote Wipe** | Not enough data | 9.4 (40 reviews) | 
| **Device Management** | Not enough data | 9.3 (46 reviews) | 
| **Device Enrollment** | Not enough data | 9.3 (45 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)


**Unique to LogMeIn Rescue (6):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Service Desk Software](https://www.g2.com/categories/service-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | Atlassian Enterprise Support | LogMeIn Rescue | 
|---|---|---|
| **Small-Business** | 31.6% | 34.9% | 
| **Mid-Market** | 47.4% | 40.1% | 
| **Enterprise** | 21.1% | 25.0% | 

### By Industry

#### Atlassian Enterprise Support

- **Information Technology and Services:** 23.7%
- **Computer Software:** 18.4%
- **Financial Services:** 7.9%
- **Automotive:** 5.3%
- **Security and Investigations:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Banking:** 2.6%
- **Consumer Electronics:** 2.6%
- **Consumer Services:** 2.6%
- **Electrical/Electronic Manufacturing:** 2.6%
- **Other:** 23.7%

#### LogMeIn Rescue

- **Information Technology and Services:** 23.2%
- **Computer Software:** 10.5%
- **Computer & Network Security:** 6.8%
- **Accounting:** 4.2%
- **Computer Networking:** 3.2%
- **Financial Services:** 3.2%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Legal Services:** 2.1%
- **Marketing and Advertising:** 2.1%
- **Other:** 39.5%

---
## Alternatives

### Alternatives to Atlassian Enterprise Support

- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1158 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3973 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (643 reviews)
- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (254 reviews)

---
## Top Discussions

### Atlassian Enterprise Support

No discussions available for this product.

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atlassian-enterprise-support-vs-logmein-rescue)