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Compare Atlassian Enterprise Support and LogMeIn Rescue 
Featured Products
At a Glance
Market Segments
Mid-Market (47.4% of reviews)
Mid-Market (39.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Atlassian Enterprise Support
Star Rating
(38)4.3 out of 5
Market Segments
Mid-Market (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Atlassian Enterprise SupportLogMeIn Rescue
Star Rating
(198)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueAtlassian Enterprise Support vs LogMeIn Rescue
When assessing the two solutions, reviewers found LogMeIn Rescue easier to use, set up, and administer. Reviewers also preferred doing business with LogMeIn Rescue overall.
- Reviewers felt that LogMeIn Rescue meets the needs of their business better than Atlassian Enterprise Support.
- When comparing quality of ongoing product support, reviewers felt that LogMeIn Rescue is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Atlassian Enterprise Support over LogMeIn Rescue.
Pricing
Entry-Level Pricing
Atlassian Enterprise Support
No pricing availableLogMeIn Rescue
No pricing availableFree Trial
Atlassian Enterprise Support
No trial information availableLogMeIn Rescue
Free Trial is available
Ratings
Meets Requirements
8.9
26
9.3
159
Ease of Use
8.6
27
9.2
159
Ease of Setup
8.3
10
9.1
93
Ease of Admin
8.3
10
9.0
82
Quality of Support
8.4
25
8.8
142
Has the product been a good partner in doing business?
8.6
11
9.0
78
Product Direction (% positive)
8.6
25
8.5
149
Features by Category
Ticket and Case Management
Not enough data
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.0
11
Not enough data
8.6
11
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
ServiceNow Apps
Not enough data
9.2
6
Not enough data
8.3
6
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.3
10
9.7
46
8.0
11
9.6
45
8.1
8
9.1
42
8.1
8
9.1
39
8.1
9
9.2
43
7.8
9
8.9
43
Maintenance
7.7
8
9.3
43
7.5
8
8.8
33
Communication
7.9
12
9.2
43
8.0
9
8.1
32
8.0
9
8.0
34
8.0
9
8.9
40
Security
8.0
9
9.3
40
8.3
9
9.0
39
Device Support
7.2
9
8.3
40
8.2
10
8.8
39
8.2
11
8.7
41
Performance
8.0
11
9.0
43
Administration
Not enough data
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Security
Not enough data
9.5
7
Not enough data
8.3
6
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Reporting
Not enough data
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Access & Usability
Not enough data
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
59
Not enough data
8.9
48
Not enough data
8.9
58
Not enough data
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
Not enough data
9.2
64
Platform
Not enough data
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
Not enough data
9.4
63
Security
Not enough data
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Categories
Categories
Shared Categories
Atlassian Enterprise Support and LogMeIn Rescue are categorized as Remote Support
Unique Categories
Atlassian Enterprise Support has no unique categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Desktop, Service Desk, Help Desk, Co-Browsing, and Remote Video Support
Reviews
Reviewers' Company Size
Atlassian Enterprise Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.7%
Computer Software
18.4%
Financial Services
7.9%
Security and Investigations
5.3%
Marketing and Advertising
5.3%
Other
39.5%
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Discussions
Atlassian Enterprise Support has no discussions with answers
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
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