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# Atera IT Management vs Zendesk for Customer Service Comparison - What are their main differences?

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AteraZendesk for Customer Service[+ Add Product](#)

Pricing

**Atera IT Management**
Free Trial

**$129.00** Per User Per Month · Pro 

**$179.00** Per User Per Month · Growth

**$209.00** Per User Per Month · Power

**Custom Quote Available** · Superpower

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**Zendesk for Customer Service**
Free Trial

**$50.00** Per User Per Month · Advanced AI

**Pricing Insights**
from reviews

Perceived Cost

**Atera IT Management**
$$$$$

**Zendesk for Customer Service**
$$$$$

Average Discount

**Atera IT Management**
7%

**Zendesk for Customer Service**
10%3% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Atera IT Management** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

Return on Investment

**Atera IT Management** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

 ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management")

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

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**Pros & Cons**
from reviews

**Atera IT Management**

Ease of Use (595)

Features (392)

Missing Features (269)

Limited Features (199)

**Zendesk for Customer Service**

Intuitive Interface (357)

Efficient Ticket Management (217)

Expensive As Teams Grow (128)

Steep Learning Curve (109)

Integrations

**Atera IT Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image")

Acronis Cyber Protect

](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud-now-acronis-cyber-platform.png "Product Avatar Image")

Acronis Cyber Protect Cloud

](https://www.g2.com/products/acronis-cyber-protect-cloud-now-acronis-cyber-platform/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image")

AnyDesk

](https://www.g2.com/products/anydesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2801e063dbd86940bf2a1589a8f0411c/axcient-x360cloud.png "Product Avatar Image")

Axcient x360Cloud

](https://www.g2.com/products/axcient-x360cloud/reviews)[
View all
](https://www.g2.com/products/atera-it-management/integrations)

**Zendesk for Customer Service**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image")

Ada

](https://www.g2.com/products/ada-support-inc-ada/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image")

Adapt Ideations

](https://www.g2.com/products/adapt-ideations/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[
View all
](https://www.g2.com/products/zendesk-for-customer-service/integrations)

Screenshots

**Atera IT Management**
 ![Atera IT Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1881456/Customers_Dashboard.png)

**Zendesk for Customer Service**
 ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png)

**Ratings**
from reviews

Meets Requirements

**Atera IT Management**

**8.8** /10

Based on 992 responses

**Zendesk for Customer Service**

**8.6** /10

Based on 5,271 responses

Ease of Use

**Atera IT Management**

**9.2** /10

Based on 1,146 responses

**Zendesk for Customer Service**

**8.5** /10

Based on 5,557 responses

Ease of Setup

**Atera IT Management**

**9.1** /10

Based on 998 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 3,406 responses

Ease of Admin

**Atera IT Management**

**9.0** /10

Based on 638 responses

**Zendesk for Customer Service**

**8.2** /10

Based on 3,197 responses

Quality of Support

**Atera IT Management**

**9.0** /10

Based on 944 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 5,101 responses

Has the product been a good partner in doing business?

**Atera IT Management**

**9.2** /10

Based on 627 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 3,120 responses

Product Direction (% positive)

**Atera IT Management**

**9.3** /10

Based on 963 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 4,915 responses

**Features**
ratings from reviews

Help Desk

**8.1** /10

Based on 360 responses

**8.6** /10

Based on 3,882 responses

AI IT Agents

**7.8** /10

Based on 33 responses

Not enough data

AI Customer Support Agents

Not enough data

**8.3** /10

Based on 119 responses

Uncover more feature rated insights from real users to improve your shopping experience.

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IT Service Management (ITSM) Tools

**8.1** /10

Based on 190 responses

Not enough data

Remote Monitoring & Management (RMM)

**8.2** /10

Based on 859 responses

Not enough data

Complaint Management

Not enough data

**8.2** /10

Based on 897 responses

Shared Inbox

Not enough data

**8.1** /10

Based on 425 responses

Unified Endpoint Management (UEM)

**7.5** /10

Based on 41 responses

Not enough data

Network Monitoring

**8.1** /10

Based on 316 responses

Not enough data

IT Asset Management

**7.9** /10

Based on 242 responses

Not enough data

AI Agents For Business Operations

**9.4** /10

Based on 23 responses

Not enough data

Chatbots

Not enough data

**8.2** /10

Based on 614 responses

Remote Support

**7.8** /10

Based on 487 responses

Not enough data

Conversational Support

Not enough data

**8.1** /10

Based on 1,099 responses

Proactive Notification

Not enough data

**8.4** /10

Based on 198 responses

Customer Service Automation

Not enough data

**7.9** /10

Based on 121 responses

Live Chat

Not enough data

**8.3** /10

Based on 2,706 responses

Customer Self-Service

Not enough data

**8.2** /10

Based on 1,799 responses

Social Customer Service

Not enough data

**8.4** /10

Based on 843 responses

Digital Customer Service Platforms

Not enough data

**8.1** /10

Based on 80 responses

Endpoint Management

**7.2** /10

Based on 286 responses

Not enough data

Service Desk

**8.2** /10

Based on 245 responses

Not enough data

Enterprise IT Management

**8.4** /10

Based on 96 responses

Not enough data

Workforce Management

Not enough data

**8.7** /10

Based on 28 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
55.7%

Mid-Market(51-1000 emp.)
31.0%

Enterprise(\> 1000 emp.)
13.4%

Small-Business(50 or fewer emp.)
55.7%

Mid-Market(51-1000 emp.)
31.0%

Enterprise(\> 1000 emp.)
13.4%

Small-Business(50 or fewer emp.)
40.8%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

Small-Business(50 or fewer emp.)
40.8%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

**Reviewers' Industry**

[![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management")](https://www.g2.com/products/atera-it-management/reviews)
Atera IT Management

Information Technology and Services
30.9%

Computer & Network Security
12.1%

Manufacturing
3.2%

Consumer Services
3.1%

Marketing and Advertising
2.7%

Other
48.0%

[![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews)
Zendesk for Customer Service

Computer Software
14.1%

Information Technology and Services
12.6%

Financial Services
5.9%

Retail
5.1%

Consumer Services
4.4%

Other
58.0%

Alternatives

**Atera IT Management Alternatives**

 ![Kaseya VSA](https://images.g2crowd.com/uploads/product/hd_favicon/ecb9bdd754b02209baddf11f0297f045/kaseya-vsa.svg "Kaseya VSA")

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Kaseya VSA
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 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

[
NinjaOne
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 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![Datto RMM](https://images.g2crowd.com/uploads/product/hd_favicon/da4dafebced6fd70e2ee0dc64877752d/datto-rmm.svg "Datto RMM")

[
Datto RMM
](/products/datto-rmm/reviews)

**Zendesk for Customer Service Alternatives**

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)