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Atera
Atera
(1,043)
4.6 out of 5
Atera
By Atera
Optimized for quick response
ThousandEyes
ThousandEyes
(80)
4.5 out of 5
ThousandEyes
By Cisco
At a Glance
Atera
Atera
Star Rating
(1,043)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
ThousandEyes
ThousandEyes
Star Rating
(80)4.5 out of 5
Market Segments
Enterprise (80.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ThousandEyes
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Atera excels in centralized alert management, allowing users to coordinate alerts and remote sessions seamlessly. This integration helps users stay ahead of potential issues, as alerts often appear before users even report problems.
  • Users say that ThousandEyes provides unique visibility into network hops during synthetic tests, a feature that many mainstream tools lack. This capability is particularly valuable for enterprises looking to diagnose network issues with precision.
  • Reviewers mention that Atera's automation features make monitoring hundreds of endpoints manageable, with centralized alerts simplifying daily health checks. This efficiency is a significant advantage for small businesses managing multiple devices.
  • According to verified reviews, ThousandEyes offers detailed analytics and performance metrics across WAN links, which are crucial for understanding latency, packet loss, and jitter. Users appreciate this depth of insight for improving overall network performance.
  • G2 reviewers highlight that Atera's user-friendly interface makes it easy for both managers and users to follow tickets and manage tasks effectively. This ease of use is a strong point for teams looking for straightforward solutions.
  • Users report that while ThousandEyes has strong performance monitoring capabilities, Atera's overall user satisfaction is higher, reflecting its ability to meet the needs of small businesses with a more intuitive setup and support experience.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
ThousandEyes
No pricing available
Free Trial
Atera
Free Trial is available
ThousandEyes
Free Trial is available
Ratings
Meets Requirements
8.8
867
8.9
72
Ease of Use
9.2
934
8.2
74
Ease of Setup
9.1
786
8.2
43
Ease of Admin
9.0
588
8.5
42
Quality of Support
9.0
824
8.6
69
Has the product been a good partner in doing business?
9.2
581
8.9
40
Product Direction (% positive)
9.4
854
9.2
77
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
338
Not enough data
Ticket and Case Management
8.6
303
Not enough data
8.6
302
Not enough data
8.5
301
Not enough data
8.3
292
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
292
Not enough data
8.1
286
Not enough data
Generative AI
7.2
235
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
31
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
Communication Channels
8.2
288
Not enough data
8.7
287
Not enough data
8.1
282
Not enough data
6.4
268
Not enough data
6.2
265
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
306
Not enough data
8.2
309
Not enough data
8.5
305
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
175
Not enough data
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.9
152
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
145
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
680
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
598
|
Verified
Not enough data
8.3
81
Not enough data
8.0
73
Not enough data
Monitoring and Management
9.1
609
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.6
592
|
Verified
Not enough data
8.3
78
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
96
Not enough data
Service Management
9.1
595
|
Verified
Not enough data
8.7
85
Not enough data
8.7
106
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
79
Not enough data
7.8
79
Not enough data
7.6
79
Not enough data
7.8
79
Not enough data
7.5
81
Not enough data
7.4
79
Not enough data
Digital Experience Monitoring (DEM)Hide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
34
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
304
8.7
50
Functionality
8.9
282
8.9
48
8.9
288
8.5
48
8.2
273
Feature Not Available
8.6
263
8.5
40
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
260
8.5
41
8.4
261
8.7
47
7.9
249
9.0
45
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.9
36
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Cloud Infrastructure MonitoringHide 20 FeaturesShow 20 Features
Not enough data
9.0
27
Monitoring
Not enough data
9.2
23
Not enough data
8.7
14
Not enough data
8.9
18
Not enough data
9.3
23
Not enough data
Not enough data
Administration
Not enough data
9.0
20
Not enough data
8.9
16
Not enough data
Feature Not Available
Not enough data
Not enough data
Analysis
Not enough data
8.8
23
Not enough data
9.0
24
Not enough data
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
7.8
14
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
234
Not enough data
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.5
10
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
467
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
382
Not enough data
9.0
440
Not enough data
8.2
421
Not enough data
8.2
440
Not enough data
Maintenance
8.9
440
Not enough data
7.8
390
Not enough data
Communication
Feature Not Available
Not enough data
6.1
363
Not enough data
6.1
356
Not enough data
6.9
367
Not enough data
Security
7.8
379
Not enough data
8.0
387
Not enough data
Device Support
7.4
390
Not enough data
8.2
394
Not enough data
8.2
392
Not enough data
Performance
8.2
425
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Feature Not Available
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
281
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
7.6
15
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.1
13
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Observability SoftwareHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
231
Not enough data
Incident Management
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
211
Not enough data
8.4
208
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
208
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
84
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera
Atera
ThousandEyes
ThousandEyes
Atera and ThousandEyes are categorized as Network Monitoring
Unique Categories
Atera
ThousandEyes
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
61.1%
Mid-Market(51-1000 emp.)
33.4%
Enterprise(> 1000 emp.)
5.5%
ThousandEyes
ThousandEyes
Small-Business(50 or fewer emp.)
7.7%
Mid-Market(51-1000 emp.)
11.5%
Enterprise(> 1000 emp.)
80.8%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.5%
Computer & Network Security
12.7%
Manufacturing
3.2%
Telecommunications
3.1%
Hospital & Health Care
3.1%
Other
47.3%
ThousandEyes
ThousandEyes
Information Technology and Services
23.1%
Computer Networking
12.8%
Computer & Network Security
10.3%
Computer Software
9.0%
Hospital & Health Care
5.1%
Other
39.7%
Alternatives
Atera
Atera Alternatives
NinjaOne
NinjaOne
Add NinjaOne
N-able N-central
N-able N-central
Add N-able N-central
TeamViewer
TeamViewer
Add TeamViewer
SuperOps
SuperOps
Add SuperOps
ThousandEyes
ThousandEyes Alternatives
Dynatrace
Dynatrace
Add Dynatrace
Datadog
Datadog
Add Datadog
Catchpoint
Catchpoint
Add Catchpoint
LogicMonitor
LogicMonitor
Add LogicMonitor
Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
ThousandEyes
ThousandEyes Discussions
Monty the Mongoose crying
ThousandEyes has no discussions with answers
See all discussions
Ask Atera a QuestionContact Atera
Ask ThousandEyes a QuestionContact ThousandEyes

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Add Product
Atera
Atera
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ThousandEyes
ThousandEyes