Compare Atera and TeamViewer 
At a Glance
Market Segments
Small-Business (60.7% of reviews)
Small-Business (43.2% of reviews)
Entry-Level Pricing
Free Trial
Starting at $24.90
Atera
Star Rating
(1,070)4.6 out of 5
Market Segments
Small-Business (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansTeamViewer
Star Rating
(3,776)4.5 out of 5
Market Segments
Small-Business (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in its remote communication features, with users highlighting its high performance and secure environment for video conferences and virtual meetings. This makes it a strong choice for businesses looking to enhance collaboration.
- Users say Atera stands out for its affordable licensing structure, which counts by technician rather than by endpoint. This flexibility is particularly beneficial for managed service providers (MSPs) looking to scale without incurring excessive costs.
- According to verified reviews, TeamViewer is praised for its ease of implementation, with many users noting that even non-technical individuals find it straightforward to get started. This user-friendly onboarding process is a significant advantage for teams with varying technical expertise.
- Reviewers mention that Atera's user-friendly interface and customizable dashboard widgets make it easy to navigate and manage tasks. Users appreciate the intuitive design, which helps streamline operations without overwhelming them.
- G2 reviewers highlight TeamViewer's robust device management capabilities, with features like unattended remote access and multi-monitor support receiving high marks. This functionality is crucial for IT teams managing diverse environments and ensuring seamless support.
- Users report that while Atera offers solid patch management and ticketing solutions, some find that it requires a bit of a learning curve to fully leverage its capabilities. However, once mastered, it significantly enhances operational efficiency for IT management.
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
Atera
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
8.8
873
9.1
2,999
Ease of Use
9.2
951
9.1
3,181
Ease of Setup
9.1
803
9.1
946
Ease of Admin
9.0
595
8.9
681
Quality of Support
9.0
829
8.6
2,574
Has the product been a good partner in doing business?
9.2
587
8.6
637
Product Direction (% positive)
9.4
860
8.7
2,893
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
309
Not enough data
8.5
304
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.0
155
Not enough data
8.3
158
Not enough data
8.7
161
Not enough data
Service Desk
8.6
157
Not enough data
8.3
155
Not enough data
8.4
154
Not enough data
Management
8.6
153
Not enough data
8.8
152
Not enough data
8.7
150
Not enough data
8.4
150
Not enough data
8.1
145
Not enough data
Functionality
8.4
155
Not enough data
8.5
150
Not enough data
8.9
154
Not enough data
8.7
152
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
600
|
Verified
9.4
54
8.2
79
9.2
12
7.9
70
9.4
11
Monitoring and Management
9.1
615
|
Verified
9.2
53
8.3
544
|
Verified
9.3
53
8.3
545
|
Verified
9.1
55
8.6
597
|
Verified
9.2
54
8.2
75
9.2
12
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
92
8.8
13
Service Management
9.1
600
|
Verified
9.5
54
8.7
85
9.3
12
8.7
109
8.5
12
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
8.7
13
7.5
77
9.0
13
7.8
78
9.0
13
7.6
77
8.7
13
7.7
76
9.0
13
7.5
79
9.0
13
7.4
77
9.2
14
Presenter Tools
Not enough data
8.9
866
Not enough data
8.5
788
Not enough data
9.1
940
|
Verified
Not enough data
8.8
837
|
Verified
Conferencing Options
Not enough data
8.7
798
|
Verified
Not enough data
8.7
811
|
Verified
Not enough data
8.7
794
|
Verified
Application Tools
Not enough data
8.9
873
|
Verified
Not enough data
8.9
828
|
Verified
Not enough data
8.7
809
|
Verified
Agentic AI - Screen Sharing
Not enough data
8.0
41
Scope
6.8
30
10.0
6
7.9
33
10.0
6
Security
7.9
32
10.0
6
7.2
30
9.4
6
5.7
27
9.7
6
Management
8.0
28
9.7
6
7.7
27
9.7
6
7.5
26
9.7
6
7.8
28
10.0
6
6.1
25
10.0
6
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
9.4
20
8.9
288
9.4
19
8.2
272
9.2
21
8.6
262
9.3
21
Monitoring - Network Monitoring
8.3
34
8.8
11
8.5
36
9.4
11
8.8
33
9.5
11
Management
8.4
259
9.3
20
8.4
260
9.4
20
7.9
248
9.3
21
Analytics - Network Monitoring
8.1
33
9.1
11
7.9
33
8.9
11
Security - Network Monitoring
8.4
34
9.4
11
7.8
35
9.2
11
8.2
33
9.2
11
Network Performance - Network Monitoring
8.1
33
9.1
11
8.1
33
9.5
11
AI Automation - Network Monitoring
7.6
32
9.3
10
7.5
32
9.4
11
7.3
32
9.4
11
Agentic AI - Network Monitoring
7.5
27
9.3
10
7.5
27
9.7
10
7.5
27
9.7
10
7.3
27
9.7
10
7.3
27
9.5
10
7.3
27
9.5
10
7.5
27
9.3
10
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
8.3
26
8.7
216
8.3
26
7.8
208
8.3
25
7.1
204
7.3
24
7.9
213
8.3
26
Generative AI
7.2
194
7.8
19
7.1
191
7.7
19
Agentic AI - IT Asset Management
8.1
30
7.9
14
7.8
30
7.9
14
8.0
30
8.1
14
7.6
30
7.6
14
7.8
29
7.7
14
7.9
30
8.1
15
7.7
30
7.7
14
Management
8.8
217
9.1
25
8.1
207
8.6
25
7.6
205
8.3
20
8.0
212
7.5
22
ServiceNow Apps
Not enough data
9.3
131
Not enough data
9.3
132
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
9.2
560
8.4
436
9.1
544
7.3
381
8.9
487
9.0
440
9.0
520
8.2
420
8.9
499
8.2
439
9.0
505
Maintenance
8.9
439
9.0
502
7.8
389
8.9
468
Communication
Feature Not Available
9.0
499
6.0
362
8.6
443
6.1
355
8.7
447
6.9
366
8.8
467
Security
7.8
378
9.0
464
8.0
386
9.0
465
Device Support
7.4
389
8.9
494
8.2
394
9.1
504
8.2
391
9.1
506
Performance
8.2
424
8.9
473
Remote Support
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Hardware Integration
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Content
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.7
5
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
24
Security
Not enough data
9.3
23
Not enough data
Feature Not Available
Generative AI
7.2
280
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
Not enough data
8.5
212
Not enough data
8.8
205
Not enough data
8.2
210
Not enough data
8.1
202
Not enough data
Reporting
8.6
211
Not enough data
8.4
207
Not enough data
7.8
200
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
203
Not enough data
8.0
200
Not enough data
8.3
196
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
30
Operating System
Not enough data
9.5
32
Not enough data
9.1
30
Not enough data
8.9
32
Management
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
8.6
29
Not enough data
8.8
31
Security
Not enough data
8.7
30
Not enough data
8.9
33
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Analysis
8.2
76
8.9
18
Platform
7.9
77
9.3
20
8.8
80
9.0
17
8.1
76
9.1
17
8.3
81
8.8
17
8.5
80
9.5
17
Security
8.3
80
9.2
17
9.0
82
9.4
16
7.4
78
9.2
15
8.2
79
9.7
15
8.1
76
9.1
15
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1395
Not enough data
8.7
1307
Not enough data
8.6
1302
Not enough data
8.6
1282
Not enough data
8.7
1320
Not enough data
8.7
1394
Not enough data
8.9
1460
Platform
Not enough data
8.9
1410
Not enough data
8.7
1366
Not enough data
8.7
1332
Not enough data
9.1
1502
Security
Not enough data
8.6
1193
Not enough data
8.8
1340
Not enough data
8.7
1284
Categories
Categories
Shared Categories
Atera and TeamViewer are categorized as Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, and Network Monitoring
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, IT Service Management (ITSM) Tools, Patch Management, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
TeamViewer is categorized as Screen Sharing, Mobile Device Management (MDM), ServiceNow Store Apps, SAP Store, AWS Marketplace, Remote Desktop, Remote Video Support, AR Collaboration Tools, and Co-Browsing
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.4%
Computer & Network Security
12.5%
Manufacturing
3.2%
Telecommunications
3.1%
Hospital & Health Care
3.1%
Other
47.6%
Information Technology and Services
16.3%
Computer Software
10.6%
Marketing and Advertising
4.1%
Telecommunications
3.2%
Consumer Services
3.0%
Other
62.9%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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