Compare Atera and SolarWinds Service Desk 
Featured Products
At a Glance
Market Segments
Small-Business (61.6% of reviews)
Mid-Market (68.4% of reviews)
Entry-Level Pricing
Free Trial
$39.00 Per Month
Atera
Star Rating
(1,009)4.6 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansSolarWinds Service Desk
Star Rating
(762)4.3 out of 5
Market Segments
Mid-Market (68.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in overall user satisfaction, boasting a higher G2 Score compared to SolarWinds Service Desk. Users appreciate Atera's automated monitoring and patch deployment, which help maintain device health and ensure endpoints are up to date.
- According to verified reviews, SolarWinds Service Desk is praised for its user-friendly interface and intuitive design, making it easy for both IT staff and employees to submit and track tickets. Reviewers highlight its effective ticket prioritization feature, which enhances the ticketing experience.
- Users say that Atera's implementation process is straightforward, with many finding it easier to set up compared to SolarWinds Service Desk. The AI filtering feature in Atera is particularly noted for reducing noise from repetitive alerts, allowing teams to focus on more critical issues.
- Reviewers mention that while SolarWinds Service Desk provides a solid ITSM portal, it sometimes struggles with specific workflow configurations. However, users appreciate its robust reporting capabilities, which help in tracking performance and ticket resolution.
- G2 reviewers highlight that Atera's strong market presence is reflected in its recent user feedback, with a significant number of reviews praising its proactive monitoring features. This positions Atera as a reliable choice for small businesses looking for comprehensive IT management solutions.
- According to recent feedback, SolarWinds Service Desk fulfills essential ITSM needs effectively, with users noting its rich, interactive portal for both users and admins. However, it faces challenges in keeping pace with Atera's higher satisfaction ratings and more frequent updates from users.
Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
Atera
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
8.8
856
8.6
689
Ease of Use
9.2
911
9.0
690
Ease of Setup
9.1
764
8.6
565
Ease of Admin
9.0
586
8.9
578
Quality of Support
9.0
813
8.9
663
Has the product been a good partner in doing business?
9.2
579
9.0
558
Product Direction (% positive)
9.4
843
9.0
673
Features by Category
Ticket and Case Management
8.6
302
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
293
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
307
Not enough data
8.5
303
Not enough data
Administration
8.1
156
8.7
106
|
Verified
8.4
158
8.5
110
|
Verified
8.7
161
8.4
120
|
Verified
Service Desk
8.6
158
9.3
127
|
Verified
8.3
156
9.2
126
|
Verified
8.4
155
8.7
120
|
Verified
Management
8.6
153
8.2
67
|
Verified
8.9
152
8.8
66
|
Verified
8.7
150
8.5
65
|
Verified
8.4
149
8.1
57
|
Verified
8.1
145
7.5
48
|
Verified
Functionality
8.4
155
9.1
71
|
Verified
8.5
151
8.2
55
|
Verified
8.9
153
8.7
62
|
Verified
8.7
152
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
595
|
Verified
Not enough data
8.3
80
Not enough data
8.1
75
Not enough data
Monitoring and Management
9.1
600
|
Verified
Not enough data
8.3
548
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.6
591
|
Verified
Not enough data
8.3
79
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
94
Not enough data
Service Management
9.1
591
|
Verified
Not enough data
8.7
83
Not enough data
8.7
102
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
86
Not enough data
7.6
81
Not enough data
7.9
81
Not enough data
7.7
81
Not enough data
7.8
80
Not enough data
7.6
82
Not enough data
7.5
81
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Monitoring
Not enough data
8.4
76
|
Verified
Not enough data
8.5
85
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
4.3
9
Management Tools
Not enough data
9.0
96
|
Verified
Not enough data
8.7
97
|
Verified
Not enough data
8.4
83
|
Verified
Generative AI
Not enough data
5.9
24
Not enough data
6.5
24
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
7.7
5
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
8.5
63
8.7
217
8.3
62
7.8
209
8.1
50
7.1
205
8.0
50
7.9
214
8.0
60
Generative AI
7.2
195
Feature Not Available
7.2
192
Feature Not Available
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
8.6
65
8.1
208
Feature Not Available
7.6
206
Feature Not Available
8.0
213
8.2
55
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
440
Not enough data
8.4
437
Not enough data
7.3
383
Not enough data
9.0
441
Not enough data
8.2
422
Not enough data
8.2
441
Not enough data
Maintenance
8.9
441
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
388
Not enough data
Device Support
7.4
391
Not enough data
8.2
395
Not enough data
8.2
393
Not enough data
Performance
8.3
426
Not enough data
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
8.6
427
8.5
213
8.6
423
8.8
206
8.8
457
8.2
211
8.3
411
8.1
203
8.5
395
Reporting
8.6
210
8.4
444
8.4
208
8.2
355
7.8
201
8.0
329
Access & Usability
7.4
207
7.2
358
8.5
204
8.5
399
8.0
201
8.3
339
8.3
197
8.5
276
Agentic AI - Service Desk
8.5
26
4.6
12
8.1
26
5.8
12
8.0
25
5.6
12
8.1
25
5.1
12
8.1
26
5.8
12
7.7
26
5.4
12
8.1
26
5.0
12
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and SolarWinds Service Desk are categorized as IT Service Management (ITSM) Tools, IT Asset Management, and Service Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Help Desk, and Autonomous Endpoint Management (AEM)
SolarWinds Service Desk is categorized as Incident Management and Software Asset Management Tools
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.5%
Computer & Network Security
12.8%
Hospital & Health Care
3.2%
Manufacturing
3.1%
Telecommunications
3.1%
Other
47.3%
Information Technology and Services
12.8%
Hospital & Health Care
7.4%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.3%
Other
65.8%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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