Compare Atera and SolarWinds Service Desk 
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (68.3% of reviews)
Entry-Level Pricing
Free Trial
$39.00 Per Month
Atera
Star Rating
(1,120)4.6 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansSolarWinds Service Desk
Star Rating
(775)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in its user-friendly interface, making it easy for users to navigate and manage tasks. One user highlighted the appeal of the customizable dashboard widgets, which enhances their overall experience.
- Users say that SolarWinds Service Desk provides a solid ticketing system, with features like the ability to edit responses and add attachments to tickets. This functionality is appreciated for improving incident tracking and asset management within a single platform.
- Reviewers mention that Atera's licensing structure is particularly beneficial for managed service providers (MSPs), as it counts by technician rather than by endpoint. This approach allows for more affordable growth without the burden of paying per node, which many users find advantageous.
- According to verified reviews, SolarWinds Service Desk is noted for its ease of use, with users praising its straightforward reporting capabilities and the visibility it provides into ticket priorities, which helps streamline their workflow.
- G2 reviewers highlight that Atera's quick implementation process is a significant advantage, with users noting that the initial setup was extremely easy and did not require a large team to manage patching and tickets effectively.
- Users express concerns about SolarWinds Service Desk's overall market presence, as it has fewer recent reviews compared to Atera, which may indicate a need for improvement in user engagement and satisfaction over time.
Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
Includes:
- Incident Management
- Knowledge Base
- Service Portal
Free Trial
Atera
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
8.8
897
8.6
693
Ease of Use
9.2
998
9.0
703
Ease of Setup
9.2
850
8.6
571
Ease of Admin
9.0
595
8.9
580
Quality of Support
9.0
853
8.9
674
Has the product been a good partner in doing business?
9.2
587
9.0
560
Product Direction (% positive)
9.4
882
9.0
677
Features by Category
Ticket and Case Management
8.6
305
Not enough data
8.6
304
Not enough data
8.5
302
Not enough data
8.3
294
Not enough data
8.2
287
Not enough data
8.3
292
Not enough data
8.3
292
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
237
Not enough data
Agentic AI - Help Desk
8.2
31
Not enough data
8.4
31
Not enough data
8.4
31
Not enough data
Communication Channels
8.2
289
Not enough data
8.7
287
Not enough data
8.1
283
Not enough data
6.4
269
Not enough data
6.2
266
Not enough data
Platform
7.2
297
Not enough data
7.8
306
Not enough data
8.4
304
Not enough data
8.1
307
Not enough data
8.2
312
Not enough data
8.5
308
Not enough data
Administration
8.1
156
8.7
106
|
Verified
8.3
160
8.5
112
|
Verified
8.7
163
8.4
120
|
Verified
Service Desk
8.6
158
9.3
127
|
Verified
8.3
156
9.2
126
|
Verified
8.4
155
8.7
121
|
Verified
Management
8.6
154
8.2
67
|
Verified
8.8
153
8.8
66
|
Verified
8.7
151
8.5
65
|
Verified
8.4
151
8.2
59
|
Verified
8.1
146
7.5
48
|
Verified
Functionality
8.4
156
9.2
73
|
Verified
8.5
151
8.2
55
|
Verified
8.9
156
8.7
62
|
Verified
8.7
154
8.1
67
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.4
21
Feature Not Available
6.8
21
Feature Not Available
6.9
21
Feature Not Available
6.8
21
Feature Not Available
7.4
21
Feature Not Available
7.1
21
Feature Not Available
7.3
20
Feature Not Available
Inventory Management - Remote Monitoring & Management (RMM)
8.9
623
|
Verified
Not enough data
8.1
92
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
641
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.3
549
|
Verified
Not enough data
8.7
616
|
Verified
Not enough data
8.2
78
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
103
Not enough data
Service Management
9.1
618
|
Verified
Not enough data
8.8
89
Not enough data
8.7
119
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
8.0
96
Not enough data
7.4
78
Not enough data
7.9
83
Not enough data
7.6
77
Not enough data
7.8
78
Not enough data
7.6
82
Not enough data
7.4
78
Not enough data
Scope
7.0
32
Not enough data
7.9
34
Not enough data
Security
8.0
34
Not enough data
7.3
32
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.9
29
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
8.0
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.9
11
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
Functionality
8.9
284
Not enough data
8.9
290
Not enough data
8.2
273
Not enough data
8.6
264
Not enough data
Monitoring - Network Monitoring
8.2
35
Not enough data
8.6
38
Not enough data
8.9
35
Not enough data
Management
8.4
260
Not enough data
8.4
262
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.1
34
Not enough data
7.9
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.8
36
Not enough data
8.2
35
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
35
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.5
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
29
Not enough data
7.6
28
Not enough data
7.6
29
Not enough data
7.3
28
Not enough data
7.5
29
Not enough data
7.4
29
Not enough data
7.6
29
Not enough data
Monitoring
Not enough data
8.4
76
|
Verified
Not enough data
8.5
85
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
4.3
9
Management Tools
Not enough data
9.0
96
|
Verified
Not enough data
8.7
98
|
Verified
Not enough data
8.4
85
|
Verified
Generative AI
Not enough data
5.9
24
Not enough data
6.5
24
Agentic AI - Incident Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.3
6
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
8.0
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
225
8.5
65
8.7
217
8.4
63
7.8
209
8.1
50
7.1
205
8.0
50
7.9
214
8.0
60
Generative AI
7.2
194
Feature Not Available
7.1
191
Feature Not Available
Agentic AI - IT Asset Management
8.1
30
Feature Not Available
7.8
30
Feature Not Available
8.0
30
Feature Not Available
7.6
30
Feature Not Available
7.8
29
Feature Not Available
7.9
30
Feature Not Available
7.7
30
Feature Not Available
Management
8.8
218
8.6
65
8.1
208
8.0
9
7.6
206
8.0
9
8.0
213
8.2
56
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.4
9
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.7
10
Not enough data
9.6
9
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Risk assessment
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
8.7
441
Not enough data
8.4
438
Not enough data
7.3
383
Not enough data
8.9
443
Not enough data
8.2
422
Not enough data
8.2
441
Not enough data
Maintenance
8.9
441
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
389
Not enough data
Device Support
7.4
391
Not enough data
8.2
397
Not enough data
8.2
393
Not enough data
Performance
8.2
426
Not enough data
Generative AI
7.2
282
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
211
8.6
430
8.5
214
8.6
423
8.8
207
8.8
458
8.2
212
8.3
412
8.1
204
8.5
396
Reporting
8.6
213
8.3
452
8.4
209
8.2
356
7.8
202
8.0
329
Access & Usability
7.4
209
7.2
359
8.5
205
8.5
400
8.0
202
8.3
340
8.3
198
8.5
276
Agentic AI - Service Desk
8.4
26
Feature Not Available
8.1
26
Feature Not Available
8.1
25
Feature Not Available
8.0
25
Feature Not Available
7.9
26
Feature Not Available
7.6
26
Feature Not Available
7.9
26
Feature Not Available
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
77
Not enough data
Platform
7.8
78
Not enough data
8.8
82
Not enough data
8.1
77
Not enough data
8.3
82
Not enough data
8.5
81
Not enough data
Security
8.3
81
Not enough data
8.9
84
Not enough data
7.4
79
Not enough data
8.2
80
Not enough data
8.1
77
Not enough data
Agentic AI - Enterprise IT Management
8.5
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and SolarWinds Service Desk are categorized as IT Service Management (ITSM) Tools, IT Asset Management, and Service Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Help Desk, and Autonomous Endpoint Management (AEM)
SolarWinds Service Desk is categorized as Incident Management and Software Asset Management Tools
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Computer & Network Security
12.1%
Manufacturing
3.5%
Consumer Services
3.4%
Telecommunications
3.0%
Other
47.9%
Information Technology and Services
12.7%
Hospital & Health Care
7.3%
Higher Education
4.8%
Education Management
4.7%
Financial Services
4.3%
Other
66.1%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
What is Atera used for?
1 Comment
MC
Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
SolarWinds Service Desk has no more discussions with answers
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