# Atera vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in its versatility and integration capabilities, allowing users to link devices to users seamlessly. This functionality has impressed many, particularly in environments where troubleshooting and operational efficiency are critical.
- **Users say** that SolarWinds Service Desk offers a highly intuitive and user-friendly interface, making it easy for teams to navigate. Reviewers appreciate the straightforward design and the ability to customize workflows with approval steps, enhancing their operational processes.
- **According to verified reviews** , Atera's all-in-one platform for remote monitoring, helpdesk ticketing, and reporting has been a game-changer for many businesses. Users have noted that this integration allows them to streamline their IT operations and reduce reliance on multiple software solutions.
- **Reviewers mention** that SolarWinds Service Desk provides strong support and quick implementation, which is particularly beneficial for mid-market companies. Users have highlighted the responsive customer service and the efficient automated ticketing system as key strengths.
- **G2 reviewers highlight** that while Atera has a solid performance in asset management and patching, some users feel that its mobile capabilities could be improved. This feedback suggests that while Atera is robust in many areas, there are still opportunities for enhancement in mobile functionality.
- **Users report** that SolarWinds Service Desk's ticketing system is highly effective, with many praising its ability to prioritize and manage tickets efficiently. This feature, combined with its strong help desk capabilities, makes it a reliable choice for teams focused on customer support.



| | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,146 | 778 | 
| **Largest Market Segment** | Small-Business (57.9% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | Free Trial | $39.00 Per Month | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | Atera | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 8.8 (912 reviews) | 8.6 (693 reviews) | 
  | **Ease of Use** | 9.2 (1021 reviews) | 9.0 (706 reviews) | 
  | **Ease of Setup** | 9.2 (872 reviews) | 8.6 (571 reviews) | 
  | **Ease of Admin** | 9.0 (592 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 9.0 (866 reviews) | 8.9 (676 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (584 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 9.4 (894 reviews) | 9.0 (677 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (295 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 180 |
| **SolarWinds Service Desk** | 8.5/10 | 140 |

#### Administration

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | 8.1 (155 reviews) | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | 8.3 (159 reviews) | 8.5 (112 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.7 (162 reviews) | 8.4 (120 reviews) ✓ Verified | 

#### Service Desk

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | 8.6 (159 reviews) | 9.3 (127 reviews) ✓ Verified | 
| **Incident Reports** | 8.3 (155 reviews) | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | 8.4 (154 reviews) | 8.7 (121 reviews) ✓ Verified | 

#### Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.6 (153 reviews) | 8.2 (67 reviews) ✓ Verified | 
| **Administration Console** | 8.9 (154 reviews) | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | 8.7 (150 reviews) | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (150 reviews) | 8.2 (59 reviews) ✓ Verified | 
| **Policy Dictation** | 8.1 (145 reviews) | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | 8.5 (157 reviews) | 9.2 (73 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (150 reviews) | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | 8.8 (155 reviews) | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | 8.7 (153 reviews) | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (20 reviews) | Feature Not Available | 
| **Multi-step Planning** | 6.8 (20 reviews) | Feature Not Available | 
| **Cross-system Integration** | 6.9 (20 reviews) | Feature Not Available | 
| **Adaptive Learning** | 6.8 (20 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.4 (20 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.1 (20 reviews) | Feature Not Available | 
| **Decision Making** | 7.3 (19 reviews) | Feature Not Available | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 767 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Device Management** | 8.9 (629 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.2 (94 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (70 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Remote Monitoring** | 9.1 (652 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (546 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (622 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.2 (77 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Workflow Management** | 8.7 (106 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Remote Access** | 9.1 (627 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (89 reviews) | Not enough data | 
| **Ticketing** | 8.8 (130 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (98 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (84 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (78 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (83 reviews) | Not enough data | 
| **Decision Making** | 7.4 (77 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Scope

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 7.9 (34 reviews) | Not enough data | 

#### Security

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | Not enough data | 
| **Device Configuration** | 7.7 (27 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 308 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Performance Monitoring** | 8.9 (284 reviews) | Not enough data | 
| **Alerting** | 8.9 (290 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (272 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (263 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **360-Degree Network Visibility** | 8.2 (34 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (38 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (35 reviews) | Not enough data | 

#### Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Performance Baseline** | 8.4 (259 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (261 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (248 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Predictive Performance Analytics** | 8.1 (33 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (33 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (34 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (35 reviews) | Not enough data | 
| **Integrated Network Security** | 8.2 (34 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (33 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.1 (34 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (32 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.4 (32 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (32 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (28 reviews) | Not enough data | 
| **Decision Making** | 7.6 (28 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.9 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 20 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **System Integration** | 8.6 (7 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 234 |
| **SolarWinds Service Desk** | 8.2/10 | 75 |

#### Asset Inventory

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (224 reviews) | 8.6 (66 reviews) | 
| **Software Asset Inventory** | 8.8 (216 reviews) | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | 7.8 (208 reviews) | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | 7.1 (204 reviews) | 8.0 (50 reviews) | 
| **Asset Discovery** | 7.9 (213 reviews) | 8.0 (60 reviews) | 

#### Generative AI

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | 7.2 (193 reviews) | Feature Not Available | 
| **AI Text Generation** | 7.1 (190 reviews) | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (29 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.8 (29 reviews) | Feature Not Available | 
| **Cross-system Integration** | 8.0 (29 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.6 (29 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.9 (28 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.9 (29 reviews) | Feature Not Available | 
| **Decision Making** | 7.7 (29 reviews) | Feature Not Available | 

#### Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | 8.8 (217 reviews) | 8.6 (65 reviews) | 
| **Asset Policy Management** | 8.1 (207 reviews) | 8.0 (9 reviews) | 
| **Risk Management** | 7.6 (205 reviews) | 8.0 (9 reviews) | 
| **Integrations** | 8.0 (212 reviews) | 8.2 (56 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Responses

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 474 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Administration

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | Not enough data | 
| **File Sharing** | 8.4 (437 reviews) | Not enough data | 
| **Session Recording** | 7.3 (382 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (445 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (421 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (440 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Remote Reboot** | 8.9 (441 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (390 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (363 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (356 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (367 reviews) | Not enough data | 

#### Security

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Data Encryption** | 7.7 (379 reviews) | Not enough data | 
| **Compliance** | 8.0 (388 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Mobile Device Access** | 7.4 (390 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (396 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (392 reviews) | Not enough data | 

#### Performance

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 8.3 (425 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 286 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Summarization** | 7.2 (281 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.7/10 | 15 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Document Processing** | 8.2 (10 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (10 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Adaptive Responses** | 7.8 (10 reviews) | Not enough data | 
| **Task Execution** | 7.7 (10 reviews) | Not enough data | 
| **Independent Decision Making** | 8.0 (10 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (10 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Status Updates** | 8.2 (10 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.4 (11 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.5 (10 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Knowledge Base Utilization** | 8.0 (10 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (13 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.9 (11 reviews) | Not enough data | 
| **User Self-Service Assistance** | 8.0 (10 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.8 (10 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 232 |
| **SolarWinds Service Desk** | 8.3/10 | 485 |

#### Incident Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (210 reviews) | 8.6 (430 reviews) | 
| **Ticket Prioritization** | 8.5 (213 reviews) | 8.6 (423 reviews) | 
| **Ticket Notifications** | 8.8 (206 reviews) | 8.8 (458 reviews) | 
| **Knowledge Base** | 8.3 (211 reviews) | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.2 (203 reviews) | 8.5 (396 reviews) | 

#### Reporting

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | 8.6 (211 reviews) | 8.3 (454 reviews) | 
| **Time Tracking** | 8.4 (208 reviews) | 8.2 (356 reviews) | 
| **Surveys** | 7.8 (201 reviews) | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | 7.4 (207 reviews) | 7.2 (359 reviews) | 
| **Self Service** | 8.5 (204 reviews) | 8.5 (400 reviews) | 
| **Active Directory** | 8.0 (201 reviews) | 8.3 (340 reviews) | 
| **Multi-Channel Access** | 8.3 (197 reviews) | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Feature Not Available | 
| **Multi-step Planning** | 8.1 (26 reviews) | Feature Not Available | 
| **Cross-system Integration** | 8.1 (25 reviews) | Feature Not Available | 
| **Adaptive Learning** | 8.0 (25 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.6 (26 reviews) | Feature Not Available | 
| **Decision Making** | 7.9 (26 reviews) | Feature Not Available | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### System Control

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Analysis

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | Not enough data | 

#### Platform

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | Not enough data | 

#### Security

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Atera (12):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to SolarWinds Service Desk (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 57.9% | 7.9% | 
| **Mid-Market** | 32.3% | 68.3% | 
| **Enterprise** | 9.8% | 23.8% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.9%
- **Computer & Network Security:** 12.0%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.4%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.4%
- **Construction:** 2.1%
- **Computer Software:** 1.9%
- **Other:** 36.6%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.6%
- **Hospital & Health Care:** 7.6%
- **Higher Education:** 4.8%
- **Education Management:** 4.7%
- **Financial Services:** 4.3%
- **Computer Software:** 4.0%
- **Construction:** 3.3%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3960 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1041 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-solarwinds-service-desk)