# Remote Monitoring and Management vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in **ease of use** , with users appreciating its intuitive interface that simplifies ticket management and remote support. One user highlighted how it allows for quick remote access to users' laptops, making troubleshooting more efficient.
- **Users say** that ServiceNow IT Service Management shines in **centralizing support requests** , which enhances the efficiency of issue resolution. Reviewers value its ability to streamline incident, problem, change, and request management into a single platform, making it easier to manage everything in one place.
- **According to verified reviews** , Atera's implementation process is notably quick, with users praising its straightforward onboarding experience. This is particularly beneficial for small businesses looking to get up and running without extensive setup time.
- **Reviewers mention** that ServiceNow IT Service Management, while powerful, can sometimes feel less flexible for smaller organizations. Users have noted that its enterprise focus may lead to complexities that small businesses might not need, contrasting with Atera's more tailored approach for smaller teams.
- **G2 reviewers highlight** Atera's strong customer support, with users noting the platform's responsiveness and ability to adapt based on user feedback. This adaptability is seen as a significant advantage for teams that require ongoing support and improvements.
- **Users report** that while ServiceNow IT Service Management offers robust features, it may come at the cost of a steeper learning curve. Some users expressed a desire for more straightforward navigation, especially when compared to Atera's user-friendly design.



---
## Frequently Asked Questions

### What is the difference between Atera vs ServiceNow IT Service...?

Atera stands out for its higher Ease of Setup and Quality of Support scores, while ServiceNow IT Service... is more prominent in the Enterprise segment and is cited for collaboration features.

| [Atera](https://www.g2.com/products/atera/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) |
| --- | --- |
| 4.6/5 (1247 reviews) | 4.5/5 (1953 reviews) |
| Small-Business | Enterprise |
| 9.2 | 8.2 |
| 9.0 | 8.6 |
| Automation (273 all-time mentions) | Collaboration (52 all-time mentions) |



### How do the pricing models of Atera and ServiceNow IT Service... compare?

Atera is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions.

- **Atera:** Reviewers consistently highlight the per-technician pricing model as a major cost-saving advantage, with many noting that features included at no extra charge offer better value than competitors.
- **ServiceNow IT Service...:** Reviewers frequently mention that the license price is high and that the pricing structure is more suited to large enterprises, with several noting that costs can escalate as requirements grow.
- **Switching reasons:** In recent reviews, buyers cite Atera's pricing model and included features as key reasons for switching from other RMM platforms.



### What are the best alternatives to Atera and ServiceNow IT Service...?

The top 3 alternatives to Atera and ServiceNow IT Service... are Freshservice, NinjaOne, and TeamViewer.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247 reviews) | Small-Business | Reviewers highlight strong value for included features | Automation (273 all-time mentions) |
| [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Reviewers note high cost, best fit for large organizations | Collaboration (52 all-time mentions) |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | — |
| [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5027 reviews) | Mid-Market | — | — |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4155 reviews) | Small-Business | — | — |



### Which Remote Monitoring & Management (RMM) features should I prioritize when comparing Atera and ServiceNow IT Service...?

Buyers should prioritize Automation, Ticketing System, Patch Management, Collaboration, and Reporting when comparing Atera and ServiceNow IT Service....

- **Automation:** Atera is cited in 273 all-time reviews for automation, while ServiceNow IT Service... is frequently mentioned for workflow automation in recent reviews.
- **Ticketing System:** Atera has 136 all-time mentions for its ticketing system, and ServiceNow IT Service... is consistently praised for centralized ticket management and workflow automation.
- **Patch Management:** Atera is mentioned in 107 all-time reviews for patch management, with reviewers highlighting automated patching and update deployment.
- **Collaboration:** ServiceNow IT Service... is cited in 52 all-time reviews for collaboration features, supporting large teams and enterprise workflows.
- **Reporting:** Both products receive frequent reviewer feedback on reporting capabilities, with ServiceNow IT Service... noted for dashboards and SLA tracking, and Atera for scheduled and customizable reports.



### What are the pros and cons of Atera vs ServiceNow IT Service...?

Atera's headline strength is automation and all-in-one functionality, while ServiceNow IT Service... excels in collaboration and workflow automation for large enterprises.

- **Atera strengths:** Automation (273 all-time mentions), all-in-one solution (103), ticketing system (136), patch management (107), and ease of setup and use.
- **Atera trade-offs:** Reviewers note reporting customization is limited, UI can feel clunky, and some advanced features require manual workarounds.
- **ServiceNow IT Service... strengths:** Collaboration (52 all-time mentions), workflow automation, centralized ticket management, and scalability for enterprise environments.
- **ServiceNow IT Service... trade-offs:** Reviewers cite high cost, complex setup and customization, a steep learning curve, and that advanced configurations often require specialized expertise.



### Is Atera or ServiceNow IT Service... better for small businesses?

Atera is the better fit for small businesses, with the majority of its reviewers coming from the Small-Business segment and citing ease of use and value.

- **Atera:** Largest segment is Small-Business; reviewers highlight quick setup, intuitive interface, and cost-effective per-technician pricing as ideal for small teams.
- **ServiceNow IT Service...:** Largest segment is Enterprise; reviewers note the platform is best suited for large organizations with complex workflows and higher budgets.



### Which Remote Monitoring & Management (RMM) platform has better integrations?

ServiceNow IT Service... is favored for integrations, with more frequent reviewer mentions of third-party tool connections.

- **Atera:** AnyDesk integration is cited in recent reviews, with 34 all-time mentions.
- **ServiceNow IT Service...:** Jira integration is mentioned in recent reviews, with 22 all-time mentions, and reviewers frequently highlight broad integration capabilities with other enterprise applications.



### How do Atera and ServiceNow IT Service... compare on customer support?

Atera and ServiceNow IT Service... are rated within 0.4 points on Quality of Support, indicating near parity according to G2 reviewers.

- **Atera:** Reviewers consistently praise responsive support, quick issue resolution, and helpful onboarding, with a Quality of Support score of 9.0.
- **ServiceNow IT Service...:** Reviewers describe support as reliable and knowledgeable, though some note that complex issues may require specialized expertise, with a Quality of Support score of 8.6.



### Which is easier to implement, Atera or ServiceNow IT Service...?

Atera is easier to implement, with a 1.0-point higher Ease of Setup score than ServiceNow IT Service....

- **Atera:** Reviewers frequently cite fast onboarding, straightforward agent deployment, and minimal training required, with an Ease of Setup score of 9.2.
- **ServiceNow IT Service...:** Reviewers note that initial setup and customization can be complex and time-consuming, often requiring admin expertise, with an Ease of Setup score of 8.2.



### Which product has better Reporting?

ServiceNow IT Service... is favored for Reporting, with reviewers highlighting its dashboards and SLA tracking capabilities.

- **Atera:** Reviewers mention scheduled and customizable reports, but also note limitations in reporting flexibility and customization; reporting is a recurring theme in recent feedback.
- **ServiceNow IT Service...:** Reviewers frequently cite dashboards, SLA tracking, and reporting as key strengths, with reporting mentioned as a core benefit in both recent and all-time reviews.



| | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,260 | 1,976 | 
| **Largest Market Segment** | Small-Business (55.7% of reviews) | Enterprise (72.8% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Remote Monitoring and Management

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.8 (970 reviews) | 8.9 (932 reviews) | 
  | **Ease of Use** | 9.2 (1124 reviews) | 8.6 (1431 reviews) | 
  | **Ease of Setup** | 9.2 (976 reviews) | 8.2 (785 reviews) | 
  | **Ease of Admin** | 9.0 (624 reviews) | 8.6 (345 reviews) | 
  | **Quality of Support** | 9.0 (924 reviews) | 8.6 (1043 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (614 reviews) | 8.8 (340 reviews) | 
  | **Product Direction (% positive)** | 9.3 (942 reviews) | 8.9 (928 reviews) | 

---
## Pricing

### Remote Monitoring and Management

#### Entry-Level Pricing

Plan: Free trial

Price: Free Trial

Key Features:
- 30-day free trial. No credit card required.

[Browse all 8 editions](https://www.g2.com/products/remote-monitoring-and-management/pricing)

#### Free Trial

Yes

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Configuration Management

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Widgets** | Not enough data | Not enough data | 
| **Impact Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Request Assignment** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Data Mapping** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Relationship Mapping** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Data Aggregation and Publishing** | Not enough data | Not enough data | 
| **Cost Tracking** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Lifecycle Management** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Configuration Automation** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **IT Cost Management** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **Sarbanes-Oxley Compliance** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 

### Patch Management

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Patch Prioritization** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Network Wide Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Automatic Patch Deployment** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Patch Testing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Automatic Scans** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

### Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Certificate Assessment** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Automated Containment** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Penetration Testing** | Not enough data | Not enough data | 
| **Runtime Container Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Vulnerability Management** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Vulnerability Assessment** | Not enough data | Not enough data | 
| **Asset Tagging** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | 
| **Vulnerability Protection** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **SQL Injections** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 7.8/10 | 26 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Feedback Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Feedback Management** | Not enough data | Not enough data | 

#### Proactive Error Detection

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Proactive Error Detection** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Document Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Document Management** | Not enough data | Not enough data | 

#### Self Service Portal

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Self Service Portal** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Reporting/Analytics

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Security & Compliance

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Security & Compliance** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Integration into Third Party Applications

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Integration into Third Party Applications** | Not enough data | Not enough data | 

#### AI Agent Configuration

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **AI Agent Configuration** | Not enough data | Not enough data | 

#### Adaptive Learning

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

#### IT Incident Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **IT Incident Management** | Not enough data | Not enough data | 

#### Automated Routing

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 

#### Service Level Agreement (SLA) Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

#### Knowledge Base Integration

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Knowledge Base Integration** | Not enough data | Not enough data | 

#### Support Ticket Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Support Ticket Management** | Not enough data | Not enough data | 

#### Workflow Automation

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 

#### Automation - AI IT Agents

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 8.1 (12 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Status Updates** | 8.1 (12 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.5 (14 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Knowledge Base Utilization** | 8.1 (12 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (15 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.1 (12 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 8.1/10 | 359 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Ticket and Case Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (312 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (311 reviews) | Not enough data | 
| **Workflow** | 8.5 (308 reviews) | Not enough data | 
| **Response Automation** | 8.3 (300 reviews) | Not enough data | 
| **SLA Management** | 8.2 (292 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.4 (297 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (298 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (290 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | 10.0 (5 reviews) | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (32 reviews) | Not enough data | 

#### Communication Channels

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Customer Portal** | 8.2 (293 reviews) | Not enough data | 
| **Email to Case** | 8.7 (291 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (284 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile User Support** | 7.2 (299 reviews) | Not enough data | 
| **Customization ** | 7.8 (307 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.5 (309 reviews) | Not enough data | 
| **Third-Party Integrations** | 8.0 (310 reviews) | Not enough data | 
| **Reporting** | 8.2 (319 reviews) | Not enough data | 
| **Activity Dashboard** | 8.5 (314 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 8.1/10 | 190 |
| **ServiceNow IT Service Management** | 8.6/10 | 729 |

#### Administration

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | 8.1 (157 reviews) | 9.2 (343 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (165 reviews) | 8.8 (264 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.7 (168 reviews) | 8.9 (332 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | 10.0 (8 reviews) | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | 8.8 (13 reviews) | 
| **Workflow Management** | Not enough data | 8.0 (5 reviews) | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | 9.5 (11 reviews) | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | 8.6 (164 reviews) | 9.4 (413 reviews) ✓ Verified | 
| **Incident Reports** | 8.3 (157 reviews) | 9.3 (331 reviews) ✓ Verified | 
| **Process Workflow** | 8.4 (156 reviews) | 9.1 (382 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | 8.6 (157 reviews) | 8.9 (331 reviews) ✓ Verified | 
| **Administration Console** | 8.9 (156 reviews) | 8.6 (248 reviews) ✓ Verified | 
| **Access Management** | 8.7 (152 reviews) | 8.8 (244 reviews) ✓ Verified | 
| **Asset Management** | 8.5 (155 reviews) | 8.9 (245 reviews) ✓ Verified | 
| **Policy Dictation** | 8.2 (147 reviews) | 8.4 (224 reviews) | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | 8.5 (162 reviews) | 9.5 (431 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (152 reviews) | 8.7 (229 reviews) | 
| **Alerting** | 8.8 (159 reviews) | 8.7 (236 reviews) ✓ Verified | 
| **Automation** | 8.7 (157 reviews) | 9.1 (359 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (22 reviews) | 7.6 (56 reviews) | 
| **Multi-step Planning** | 7.0 (22 reviews) | 7.6 (48 reviews) | 
| **Cross-system Integration** | 7.0 (22 reviews) | 8.7 (143 reviews) | 
| **Adaptive Learning** | 7.0 (22 reviews) | 7.5 (47 reviews) | 
| **Natural Language Interaction** | 7.4 (21 reviews) | 7.5 (51 reviews) | 
| **Proactive Assistance** | 7.2 (22 reviews) | 7.3 (51 reviews) | 
| **Decision Making** | 7.4 (21 reviews) | 7.7 (52 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 8.3/10 | 846 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Device Management** | 9.0 (668 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (116 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (74 reviews) | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Monitoring** | 9.2 (696 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (556 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (563 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (652 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (84 reviews) | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Workflow Management** | 8.7 (126 reviews) | Not enough data | 

#### Service Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Access** | 9.1 (663 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.9 (102 reviews) | Not enough data | 
| **Ticketing** | 9.0 (172 reviews) | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (107 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (81 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (91 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (82 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (82 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (88 reviews) | Not enough data | 
| **Decision Making** | 7.4 (81 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Build Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **For MSPs** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 7.5/10 | 41 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Scope

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Endpoint Inclusiveness** | 6.9 (31 reviews) | Not enough data | 
| **Multi-OS Support** | 8.1 (36 reviews) | Not enough data | 

#### Security

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (36 reviews) | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | Not enough data | 
| **Device Configuration** | 7.8 (29 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (11 reviews) | Not enough data | 
| **Decision Making** | 8.0 (10 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile Content Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **BYOD Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **App Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 8.1/10 | 315 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Performance Monitoring** | 8.9 (286 reviews) | Not enough data | 
| **Alerting** | 8.9 (294 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (275 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (265 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (40 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.8 (36 reviews) | Not enough data | 
| **Bandwidth Monitoring** | Not enough data | Not enough data | 
| **IP Address Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Multi-Location Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Performance Baseline** | 8.4 (262 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (263 reviews) | Not enough data | 
| **Path Analysis** | 8.0 (251 reviews) | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Trend Analysis** | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.9 (38 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (36 reviews) | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Network Resource Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (36 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (29 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (29 reviews) | Not enough data | 
| **Decision Making** | 7.6 (29 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Self-Updating Maps** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Dependency Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Data Connectors** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Map Exporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Color Codes/Icons** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Downtime Tracking** | Not enough data | Not enough data | 
| **Threshold Alerts** | Not enough data | Not enough data | 
| **Simple Network Management Protocol (SNMP)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Virtualization** | Not enough data | Not enough data | 
| **Baseline Manager** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Bug/Issue Capture** | Not enough data | Not enough data | 
| **Mobile Network Troubleshooting** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.3/10 | 319 |

#### Monitoring

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (226 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.1 (244 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (249 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.7 (33 reviews) | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (253 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.7 (237 reviews) ✓ Verified | 

#### Generative AI

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (108 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (126 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (30 reviews) | 
| **Decision Making** | Not enough data | 7.9 (30 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 8.3/10 | 24 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Artificial Intelligence** | 9.0 (8 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.8 (8 reviews) | Not enough data | 
| **IT Monitoring** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Root Cause Identification** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Identification** | 8.7 (9 reviews) | Not enough data | 
| **Resolution Guidance** | 7.7 (8 reviews) | Not enough data | 

#### Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **System Integration** | 8.9 (9 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Root Cause Analysis** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Application Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Aggregation** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 7.9/10 | 242 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Asset Inventory

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Hardware Asset Inventory** | 8.9 (229 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.8 (222 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (210 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (206 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (216 reviews) | Not enough data | 

#### Generative AI

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (31 reviews) | Not enough data | 
| **Decision Making** | 7.7 (31 reviews) | Not enough data | 

#### Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Central Dashboard** | 8.8 (219 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (209 reviews) | Not enough data | 
| **Risk Management** | 7.6 (207 reviews) | Not enough data | 
| **Integrations** | 8.0 (214 reviews) | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 9.4/10 | 18 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Responses

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Personalization** | 9.8 (9 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Simulation and Scenario Generation** | Not enough data | Not enough data | 

#### Platform

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.7 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.4 (8 reviews) | Not enough data | 
| **Drag & Drop Editor** | Not enough data | Not enough data | 
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (8 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | 9.7 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Agent Collaboration** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Prompt Engineering** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **For No-Code Development** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Memory Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Cost Management** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Natural Language Interface** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple LLM Models** | Not enough data | Not enough data | 
| **Integration Management** | Not enough data | Not enough data | 
| **Customizable Frameworks** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Attended Automation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Deep Learning** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Unattended Automation** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Proactive Error Detection** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 7.8/10 | 486 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Administration

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Screen Sharing** | 8.7 (446 reviews) | Not enough data | 
| **File Sharing** | 8.4 (441 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (449 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (424 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (445 reviews) | Not enough data | 

#### Maintenance

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Reboot** | 8.9 (450 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (392 reviews) | Not enough data | 

#### Communication 

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (365 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (358 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Data Encryption** | 7.8 (382 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (399 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (394 reviews) | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | 8.2 (429 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 7.2/10 | 286 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Generative AI

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Summarization** | 7.2 (281 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 8.2/10 | 245 |
| **ServiceNow IT Service Management** | 8.5/10 | 415 |

#### Incident Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (212 reviews) | 9.1 (332 reviews) | 
| **Ticket Prioritization** | 8.5 (215 reviews) | 9.0 (327 reviews) | 
| **Ticket Notifications** | 8.8 (210 reviews) | 9.1 (335 reviews) | 
| **Knowledge Base** | 8.2 (217 reviews) | 8.8 (321 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.2 (206 reviews) | 8.8 (307 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | 8.6 (217 reviews) | 8.8 (329 reviews) | 
| **Time Tracking** | 8.5 (212 reviews) | 8.8 (291 reviews) | 
| **Surveys** | 7.8 (202 reviews) | 8.5 (179 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | 7.4 (210 reviews) | 8.0 (240 reviews) | 
| **Self Service** | 8.6 (207 reviews) | 8.8 (306 reviews) | 
| **Active Directory** | 8.0 (203 reviews) | 8.5 (263 reviews) | 
| **Multi-Channel Access** | 8.3 (198 reviews) | 8.8 (167 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (27 reviews) | 8.2 (24 reviews) | 
| **Multi-step Planning** | 8.1 (26 reviews) | 8.2 (22 reviews) | 
| **Cross-system Integration** | 8.1 (25 reviews) | 8.7 (33 reviews) | 
| **Adaptive Learning** | 8.1 (26 reviews) | 8.0 (20 reviews) | 
| **Natural Language Interaction** | 7.9 (26 reviews) | 8.4 (18 reviews) | 
| **Proactive Assistance** | 7.6 (26 reviews) | 7.8 (20 reviews) | 
| **Decision Making** | 7.9 (26 reviews) | 7.9 (20 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### System Control

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | 8.4/10 | 95 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Analysis

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Threat Detection** | 8.2 (79 reviews) | Not enough data | 

#### Platform

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (80 reviews) | Not enough data | 
| **Remote Access** | 8.9 (89 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (79 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (86 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.6 (85 reviews) | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Security

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Endpoint Protection** | 8.4 (83 reviews) | Not enough data | 
| **Patch Management** | 9.0 (88 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.3 (83 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (80 reviews) | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.8 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.7 (14 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IT Reporting** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Remote Monitoring and Management** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Remote Monitoring and Management (13):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to ServiceNow IT Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Remote Monitoring and Management | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 55.7% | 5.9% | 
| **Mid-Market** | 31.1% | 21.3% | 
| **Enterprise** | 13.2% | 72.8% | 

### By Industry

#### Remote Monitoring and Management

- **Information Technology and Services:** 30.6%
- **Computer & Network Security:** 12.0%
- **Manufacturing:** 3.3%
- **Consumer Services:** 3.1%
- **Marketing and Advertising:** 2.8%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.7%
- **Consulting:** 2.5%
- **Construction:** 2.2%
- **Automotive:** 2.2%
- **Other:** 35.8%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.0%
- **Hospital & Health Care:** 7.3%
- **Computer Software:** 6.7%
- **Financial Services:** 6.0%
- **Computer & Network Security:** 3.5%
- **Insurance:** 3.4%
- **Higher Education:** 3.3%
- **Banking:** 2.8%
- **Manufacturing:** 2.4%
- **Consulting:** 2.4%
- **Other:** 38.1%

---
## Alternatives

### Alternatives to Remote Monitoring and Management

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5036 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4172 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (204 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (563 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1199 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1138 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (327 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (797 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (553 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5036 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (294 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (633 reviews)

---
## Top Discussions

### Remote Monitoring and Management

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 2 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/remote-monitoring-and-management-vs-servicenow-it-service-management)