Link copied to clipboard # Remote Monitoring and Management vs ServiceNow IT Service Management Comparison - What are their main differences? Share [ Export ](/compare/remote-monitoring-and-management/servicenow-it-service-management/export.csv) AteraServiceNow IT Service...[+ Add Product](#) Pricing **Remote Monitoring and Management** Free Trial **Free Trial** · Free trial **ServiceNow IT Service Management** No pricing available **Pricing Insights** from reviews Time to Implement **Remote Monitoring and Management** 1 monthFaster Based on 169 responses **ServiceNow IT Service Management** 5 months Based on 20 responses Return on Investment **Remote Monitoring and Management** 7 months6 months sooner Based on 157 responses **ServiceNow IT Service Management** 13 months Based on 18 responses Perceived Cost **Remote Monitoring and Management** $$$$$ **ServiceNow IT Service Management** $$$$$ Average Discount **Remote Monitoring and Management** 7% **ServiceNow IT Service Management** 15%8% more ![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management") ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Remote Monitoring and Management** [ Ease of Use (595) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1455567&qs=pros-and-cons#reviews)[ Features (392) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1459820&qs=pros-and-cons#reviews)[ Missing Features (269) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1455868&qs=pros-and-cons#reviews)[ Limited Features (199) ](https://www.g2.com/products/remote-monitoring-and-management/reviews?filters%5Bsentiment_snippet%5D=1460622&qs=pros-and-cons#reviews) **ServiceNow IT Service Management** [ Ease of Use (168) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[ Incident Management (112) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[ Learning Curve (72) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[ Expensive (60) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews) Integrations **Remote Monitoring and Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image") Acronis Cyber Protect ](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud-now-acronis-cyber-platform.png "Product Avatar Image") Acronis Cyber Protect Cloud ](https://www.g2.com/products/acronis-cyber-protect-cloud-now-acronis-cyber-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk ](https://www.g2.com/products/anydesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d21902221d613959291356e65a44049/axcient-x360cloud.png "Product Avatar Image") Axcient x360Cloud ](https://www.g2.com/products/axcient-x360cloud/reviews)[ View all ](https://www.g2.com/products/remote-monitoring-and-management/integrations) **ServiceNow IT Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image") Accreditation Manager ](https://www.g2.com/products/accreditation-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image") Aria ](https://www.g2.com/products/aria-aria/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image") AWS Cloud Development Kit... ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ View all ](https://www.g2.com/products/servicenow-it-service-management/integrations) Screenshots **Remote Monitoring and Management** ![Remote Monitoring and Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1881456/Customers_Dashboard.png) **ServiceNow IT Service Management** ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png) **Ratings** from reviews Meets Requirements **Remote Monitoring and Management** 8.8 8.8991 **ServiceNow IT Service Management** 8.9 8.9940 Ease of Use **Remote Monitoring and Management** 9.2 9.21,145 **ServiceNow IT Service Management** 8.5 8.51,472 Ease of Setup **Remote Monitoring and Management** 9.1 9.1997 **ServiceNow IT Service Management** 8.2 8.2793 Ease of Admin **Remote Monitoring and Management** 9.0 9.0636 **ServiceNow IT Service Management** 8.6 8.6349 Quality of Support **Remote Monitoring and Management** 9.0 9.0943 **ServiceNow IT Service Management** 8.6 8.61,079 Has the product been a good partner in doing business? **Remote Monitoring and Management** 9.2 9.2625 **ServiceNow IT Service Management** 8.8 8.8344 Product Direction (% positive) **Remote Monitoring and Management** 9.3 9.3962 **ServiceNow IT Service Management** 8.8 8.8937 **Features** ratings from reviews IT Service Management (ITSM) Tools 8.1 191 8.8 777 Service Desk 8.2 245 8.5 427 AI IT Agents 7.8 33 Not enough data Remote Support 7.8 488 Not enough data IT Asset Management 7.9 242 Not enough data AI Agents For Business Operations 9.4 22 Not enough data Network Monitoring 8.1 316 Not enough data Endpoint Management 7.2 286 Not enough data Remote Monitoring & Management (RMM) 8.2 858 Not enough data Incident Management Not enough data 8.3 323 Unified Endpoint Management (UEM) 7.5 41 Not enough data Help Desk 8.1 360 Not enough data Enterprise IT Management 8.4 96 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 55.6% Mid-Market(51-1000 emp.) 31.1% Enterprise(\> 1000 emp.) 13.4% Small-Business(50 or fewer emp.) 55.6% Mid-Market(51-1000 emp.) 31.1% Enterprise(\> 1000 emp.) 13.4% Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.8% Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.8% **Reviewers' Industry** [![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management")](https://www.g2.com/products/remote-monitoring-and-management/reviews) Remote Monitoring and Management Information Technology and Services 30.8% Computer & Network Security 12.1% Manufacturing 3.2% Consumer Services 3.1% Marketing and Advertising 2.7% Other 48.1% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 24.0% Hospital & Health Care 7.1% Computer Software 6.8% Financial Services 5.9% Computer & Network Security 3.7% Other 52.4% Alternatives **Remote Monitoring and Management Alternatives** ![Kaseya VSA](https://images.g2crowd.com/uploads/product/hd_favicon/ecb9bdd754b02209baddf11f0297f045/kaseya-vsa.svg "Kaseya VSA") [ Kaseya VSA ](/products/kaseya-vsa/reviews) ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") [ TeamViewer ](/products/teamviewer/reviews) ![Datto RMM](https://images.g2crowd.com/uploads/product/hd_favicon/da4dafebced6fd70e2ee0dc64877752d/datto-rmm.svg "Datto RMM") [ Datto RMM ](/products/datto-rmm/reviews) **ServiceNow IT Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ## Atera vs ServiceNow IT Service... FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Atera vs ServiceNow IT Service...? Atera stands out for its higher Ease of Setup and Quality of Support scores, while ServiceNow IT Service... is more prominent in the Enterprise segment and is cited for collaboration features. | [Atera](https://www.g2.com/products/atera/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | | --- | --- | | 4.6/5 (1247 reviews) | 4.5/5 (1953 reviews) | | Small-Business | Enterprise | | 9.2 | 8.2 | | 9.0 | 8.6 | | Automation (273 all-time mentions) | Collaboration (52 all-time mentions) | ### How do the pricing models of Atera and ServiceNow IT Service... compare? Atera is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions. - **Atera:** Reviewers consistently highlight the per-technician pricing model as a major cost-saving advantage, with many noting that features included at no extra charge offer better value than competitors. - **ServiceNow IT Service...:** Reviewers frequently mention that the license price is high and that the pricing structure is more suited to large enterprises, with several noting that costs can escalate as requirements grow. - **Switching reasons:** In recent reviews, buyers cite Atera's pricing model and included features as key reasons for switching from other RMM platforms. ### What are the best alternatives to Atera and ServiceNow IT Service...? The top 3 alternatives to Atera and ServiceNow IT Service... are Freshservice, NinjaOne, and TeamViewer. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5 (1247 reviews) | Small-Business | Reviewers highlight strong value for included features | Automation (273 all-time mentions) | | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Reviewers note high cost, best fit for large organizations | Collaboration (52 all-time mentions) | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | — | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5027 reviews) | Mid-Market | — | — | | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4155 reviews) | Small-Business | — | — | ### Which Remote Monitoring & Management (RMM) features should I prioritize when comparing Atera and ServiceNow IT Service...? Buyers should prioritize Automation, Ticketing System, Patch Management, Collaboration, and Reporting when comparing Atera and ServiceNow IT Service.... - **Automation:** Atera is cited in 273 all-time reviews for automation, while ServiceNow IT Service... is frequently mentioned for workflow automation in recent reviews. - **Ticketing System:** Atera has 136 all-time mentions for its ticketing system, and ServiceNow IT Service... is consistently praised for centralized ticket management and workflow automation. - **Patch Management:** Atera is mentioned in 107 all-time reviews for patch management, with reviewers highlighting automated patching and update deployment. - **Collaboration:** ServiceNow IT Service... is cited in 52 all-time reviews for collaboration features, supporting large teams and enterprise workflows. - **Reporting:** Both products receive frequent reviewer feedback on reporting capabilities, with ServiceNow IT Service... noted for dashboards and SLA tracking, and Atera for scheduled and customizable reports. ### What are the pros and cons of Atera vs ServiceNow IT Service...? Atera's headline strength is automation and all-in-one functionality, while ServiceNow IT Service... excels in collaboration and workflow automation for large enterprises. - **Atera strengths:** Automation (273 all-time mentions), all-in-one solution (103), ticketing system (136), patch management (107), and ease of setup and use. - **Atera trade-offs:** Reviewers note reporting customization is limited, UI can feel clunky, and some advanced features require manual workarounds. - **ServiceNow IT Service... strengths:** Collaboration (52 all-time mentions), workflow automation, centralized ticket management, and scalability for enterprise environments. - **ServiceNow IT Service... trade-offs:** Reviewers cite high cost, complex setup and customization, a steep learning curve, and that advanced configurations often require specialized expertise. ### Is Atera or ServiceNow IT Service... better for small businesses? Atera is the better fit for small businesses, with the majority of its reviewers coming from the Small-Business segment and citing ease of use and value. - **Atera:** Largest segment is Small-Business; reviewers highlight quick setup, intuitive interface, and cost-effective per-technician pricing as ideal for small teams. - **ServiceNow IT Service...:** Largest segment is Enterprise; reviewers note the platform is best suited for large organizations with complex workflows and higher budgets. ### Which Remote Monitoring & Management (RMM) platform has better integrations? ServiceNow IT Service... is favored for integrations, with more frequent reviewer mentions of third-party tool connections. - **Atera:** AnyDesk integration is cited in recent reviews, with 34 all-time mentions. - **ServiceNow IT Service...:** Jira integration is mentioned in recent reviews, with 22 all-time mentions, and reviewers frequently highlight broad integration capabilities with other enterprise applications. ### How do Atera and ServiceNow IT Service... compare on customer support? Atera and ServiceNow IT Service... are rated within 0.4 points on Quality of Support, indicating near parity according to G2 reviewers. - **Atera:** Reviewers consistently praise responsive support, quick issue resolution, and helpful onboarding, with a Quality of Support score of 9.0. - **ServiceNow IT Service...:** Reviewers describe support as reliable and knowledgeable, though some note that complex issues may require specialized expertise, with a Quality of Support score of 8.6. ### Which is easier to implement, Atera or ServiceNow IT Service...? Atera is easier to implement, with a 1.0-point higher Ease of Setup score than ServiceNow IT Service.... - **Atera:** Reviewers frequently cite fast onboarding, straightforward agent deployment, and minimal training required, with an Ease of Setup score of 9.2. - **ServiceNow IT Service...:** Reviewers note that initial setup and customization can be complex and time-consuming, often requiring admin expertise, with an Ease of Setup score of 8.2. ### Which product has better Reporting? ServiceNow IT Service... is favored for Reporting, with reviewers highlighting its dashboards and SLA tracking capabilities. - **Atera:** Reviewers mention scheduled and customizable reports, but also note limitations in reporting flexibility and customization; reporting is a recurring theme in recent feedback. - **ServiceNow IT Service...:** Reviewers frequently cite dashboards, SLA tracking, and reporting as key strengths, with reporting mentioned as a core benefit in both recent and all-time reviews.