Compare Atera and ServiceNow IT Operations Management
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(1,123)4.6 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
ServiceNow IT Operations Management
Star Rating
(414)4.4 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations Management
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in user experience, with many praising its intuitive interface and ease of setup. Users appreciate how quickly they can get started, with one noting that the initial setup was "extremely easy" and the learning curve is reasonable.
- Users say that ServiceNow IT Operations Management provides comprehensive visibility into complex IT infrastructures. Reviewers highlight its automated discovery and mapping features, which help in understanding system dependencies and overall infrastructure status.
- According to verified reviews, Atera's licensing structure is a significant advantage for managed service providers (MSPs), as it counts by technician rather than by endpoint. This flexibility allows users to grow their businesses affordably, which is a common theme in recent feedback.
- Reviewers mention that while Atera shines in ease of use and setup, ServiceNow IT Operations Management is recognized for its robust service management capabilities. Users leverage it extensively for change and incident management, indicating its strength in larger enterprise environments.
- G2 reviewers highlight Atera's proactive problem-solving features, with users noting that it helps solve issues before they arise. This capability, combined with remote access features, makes it particularly appealing for MSPs looking to enhance their service delivery.
- Users report that ServiceNow IT Operations Management, while slightly less user-friendly, offers strong ITIL compliance and asset tracking features. This makes it a solid choice for enterprises that require strict adherence to IT service management best practices.
Pricing
Entry-Level Pricing
ServiceNow IT Operations Management
No pricing availableFree Trial
Atera
Free Trial is available
ServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
8.8
897
8.7
103
Ease of Use
9.2
999
8.1
250
Ease of Setup
9.2
851
7.8
160
Ease of Admin
9.0
595
8.4
47
Quality of Support
9.0
853
8.4
168
Has the product been a good partner in doing business?
9.2
587
8.7
50
Product Direction (% positive)
9.4
882
9.5
102
Features by Category
Ticket and Case Management
8.6
305
Not enough data
8.6
304
Not enough data
8.5
302
Not enough data
8.3
294
Not enough data
8.2
287
Not enough data
8.3
292
Not enough data
8.3
292
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
237
Not enough data
Agentic AI - Help Desk
8.2
31
Not enough data
8.4
31
Not enough data
8.4
31
Not enough data
Communication Channels
8.2
289
Not enough data
8.7
287
Not enough data
8.1
283
Not enough data
6.4
269
Not enough data
6.2
266
Not enough data
Platform
7.2
297
Not enough data
7.8
306
Not enough data
8.4
304
Not enough data
8.1
307
Not enough data
8.2
312
Not enough data
8.5
308
Not enough data
Administration
8.1
156
Not enough data
8.3
160
Not enough data
8.7
163
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
156
Not enough data
8.7
154
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.4
21
Not enough data
6.8
21
Not enough data
6.9
21
Not enough data
6.8
21
Not enough data
7.4
21
Not enough data
7.1
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
624
|
Verified
Not enough data
8.1
92
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
642
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.3
549
|
Verified
Not enough data
8.7
616
|
Verified
Not enough data
8.2
78
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
103
Not enough data
Service Management
9.1
618
|
Verified
Not enough data
8.8
89
Not enough data
8.7
120
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
8.0
96
Not enough data
7.4
78
Not enough data
7.9
83
Not enough data
7.6
77
Not enough data
7.8
78
Not enough data
7.6
82
Not enough data
7.4
78
Not enough data
Scope
7.0
32
Not enough data
7.9
34
Not enough data
Security
8.0
34
Not enough data
7.3
32
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.9
29
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
8.0
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.9
11
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
Functionality
8.9
284
Not enough data
8.9
290
Not enough data
8.2
273
Not enough data
8.6
264
Not enough data
Monitoring - Network Monitoring
8.2
35
Not enough data
8.6
38
Not enough data
8.9
35
Not enough data
Management
8.4
260
Not enough data
8.4
262
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.1
34
Not enough data
7.9
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.8
36
Not enough data
8.2
35
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
35
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.5
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
29
Not enough data
7.6
28
Not enough data
7.6
29
Not enough data
7.3
28
Not enough data
7.5
29
Not enough data
7.4
29
Not enough data
7.6
29
Not enough data
Functionality
8.8
7
8.4
28
Not enough data
7.5
14
8.3
6
9.2
41
Issue Resolution
7.0
5
9.2
30
8.3
7
9.2
27
6.9
6
8.8
22
Management
8.0
5
9.2
65
Feature Not Available
8.6
21
Feature Not Available
9.4
27
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
8.3
13
Not enough data
7.8
9
Not enough data
9.0
16
Not enough data
7.6
9
Not enough data
6.8
10
Not enough data
7.6
9
Not enough data
8.5
8
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.4
9
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.7
10
Not enough data
9.6
9
Not enough data
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.3
13
Response
Not enough data
8.3
13
Not enough data
8.5
12
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Processes
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
441
Not enough data
8.4
438
Not enough data
7.3
383
Not enough data
8.9
443
Not enough data
8.2
422
Not enough data
8.2
441
Not enough data
Maintenance
8.9
441
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
389
Not enough data
Device Support
7.4
391
Not enough data
8.2
397
Not enough data
8.2
393
Not enough data
Performance
8.2
426
Not enough data
Generative AI
7.2
282
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Reliability Objectives & Service Operations - AI SRE Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Detection & Signal Quality - AI SRE Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Investigation & Root Cause Analysis - AI SRE Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation & Platform Controls - AI SRE Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.4
211
Not enough data
8.5
214
Not enough data
8.8
207
Not enough data
8.2
212
Not enough data
8.1
204
Not enough data
Reporting
8.6
213
Not enough data
8.4
209
Not enough data
7.8
202
Not enough data
Access & Usability
7.4
209
Not enough data
8.5
205
Not enough data
8.0
202
Not enough data
8.3
198
Not enough data
Agentic AI - Service Desk
8.4
26
Not enough data
8.1
26
Not enough data
8.1
25
Not enough data
8.0
25
Not enough data
7.9
26
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
77
8.4
43
Platform
7.8
78
8.6
38
8.8
82
8.5
31
8.1
77
8.9
37
8.3
82
9.0
51
8.5
81
8.8
40
Security
8.3
81
8.6
32
8.9
84
8.2
33
7.4
79
7.9
32
8.2
80
9.1
44
8.1
77
8.9
47
Agentic AI - Enterprise IT Management
8.5
12
7.9
14
8.6
12
7.8
13
8.3
12
8.3
15
8.6
12
7.6
11
8.3
12
7.5
12
8.9
12
7.7
13
8.6
12
8.5
14
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and ServiceNow IT Operations Management are categorized as AIOps Platforms and Enterprise IT Management
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
ServiceNow IT Operations Management is categorized as Application Performance Monitoring (APM) and AI SRE Tools
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Computer & Network Security
12.1%
Manufacturing
3.5%
Consumer Services
3.5%
Telecommunications
3.0%
Other
47.9%
Information Technology and Services
22.2%
Financial Services
7.4%
Insurance
7.4%
Hospital & Health Care
6.5%
Manufacturing
6.0%
Other
50.5%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
What is Atera used for?
1 Comment
MC
Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your...Read more
ServiceNow IT Operations Management has no discussions with answers
