# Atera vs ServiceNow IT Asset Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in **ease of use** , with users appreciating its intuitive interface that simplifies training for new team members. One user noted that the logical layout allows staff to quickly become comfortable with handling support tickets and remote sessions.
- **Users say** that ServiceNow IT Asset Management shines in **asset lifecycle management** , providing comprehensive visibility and compliance tracking. Reviewers highlighted its effectiveness in software analysis and license compliance, making it a robust choice for organizations needing detailed asset oversight.
- **According to verified reviews** , Atera's **ticketing workflow** is a standout feature, allowing for easier tracking and updating of requests without the hassle of email chains. This streamlined process is particularly beneficial for small businesses managing multiple support tickets.
- **Reviewers mention** that ServiceNow's **discovery features** and overall user interface are strong points, with many users appreciating the available learning materials and community support that enhance the onboarding experience.
- **G2 reviewers highlight** Atera's quick **implementation process** , which is often praised for its simplicity. Users have noted that they can manage everything from ticketing to device health checks from a single screen, reducing the time spent navigating through different tools.
- **Users report** that while Atera is well-suited for small businesses, ServiceNow IT Asset Management is favored by larger enterprises for its **market presence** and ability to handle complex asset management needs, making it a preferred choice for organizations with extensive IT infrastructures.



| | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,213 | 481 | 
| **Largest Market Segment** | Small-Business (56.1% of reviews) | Enterprise (68.8% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### ServiceNow IT Asset Management

Pros:
- Asset Management (51 reviews)
- Ease of Use (24 reviews)

Cons:
- Expensive (17 reviews)
- Learning Curve (17 reviews)

---
## Ratings Comparison
| Rating | Atera | ServiceNow IT Asset Management | 
|---|---|---|
  | **Meets Requirements** | 8.8 (940 reviews) | 8.8 (136 reviews) | 
  | **Ease of Use** | 9.3 (1083 reviews) | 8.2 (328 reviews) | 
  | **Ease of Setup** | 9.2 (934 reviews) | 7.7 (206 reviews) | 
  | **Ease of Admin** | 9.0 (596 reviews) | 8.5 (62 reviews) | 
  | **Quality of Support** | 9.0 (894 reviews) | 8.6 (225 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (588 reviews) | 9.0 (66 reviews) | 
  | **Product Direction (% positive)** | 9.4 (921 reviews) | 9.2 (153 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### ServiceNow IT Asset Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 351 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (306 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (305 reviews) | Not enough data | 
| **Workflow** | 8.5 (305 reviews) | Not enough data | 
| **Response Automation** | 8.3 (296 reviews) | Not enough data | 
| **SLA Management** | 8.2 (288 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (293 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (293 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (287 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **AI Text Generation** | 7.2 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (238 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (32 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Customer Portal** | 8.2 (290 reviews) | Not enough data | 
| **Email to Case** | 8.7 (288 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (284 reviews) | Not enough data | 
| **Social Integration** | 6.4 (270 reviews) | Not enough data | 
| **Voice** | 6.2 (267 reviews) | Not enough data | 

#### Platform

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Mobile User Support** | 7.2 (298 reviews) | Not enough data | 
| **Customization ** | 7.8 (307 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (306 reviews) | Not enough data | 
| **Integration** | 8.1 (309 reviews) | Not enough data | 
| **Reporting** | 8.2 (315 reviews) | Not enough data | 
| **Dashboards** | 8.5 (311 reviews) | Not enough data | 

### Cloud Cost Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ServiceNow IT Asset Management** | 9.3/10 | 13 |

#### Operations

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (11 reviews) | 
| **Automation** | Not enough data | 9.5 (10 reviews) | 
| **Multi-Cloud Management** | Not enough data | 9.3 (9 reviews) | 
| **Usage Monitoring** | Not enough data | 9.3 (10 reviews) | 

#### Cost Optimization

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Spend Forecasting and Optimization ** | Not enough data | 9.2 (10 reviews) | 
| **Recommendations  ** | Not enough data | 9.0 (10 reviews) | 
| **Spend Tracking ** | Not enough data | 9.1 (9 reviews) | 

#### Administration

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (10 reviews) | 
| **Dashboards and Visualizations ** | Not enough data | 9.6 (9 reviews) | 
| **Compliance** | Not enough data | 8.9 (9 reviews) | 

#### Agentic AI - Cloud Cost Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 186 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Administration

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Change Management** | 8.1 (157 reviews) | Not enough data | 
| **Asset Management** | 8.4 (162 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (166 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Help Desk** | 8.6 (162 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (157 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (156 reviews) | Not enough data | 

#### Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Reporting** | 8.6 (157 reviews) | Not enough data | 
| **Administration Console** | 8.8 (156 reviews) | Not enough data | 
| **Access Management** | 8.7 (152 reviews) | Not enough data | 
| **Asset Management** | 8.4 (153 reviews) | Not enough data | 
| **Policy Dictation** | 8.2 (147 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Ticketing System** | 8.5 (160 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (152 reviews) | Not enough data | 
| **Alerting** | 8.9 (157 reviews) | Not enough data | 
| **Automation** | 8.7 (155 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (22 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (22 reviews) | Not enough data | 
| **Decision Making** | 7.4 (21 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 830 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Device Management** | 9.0 (653 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.3 (112 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (75 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Remote Monitoring** | 9.2 (681 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (552 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (558 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (641 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Workflow Management** | 8.7 (123 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Remote Access** | 9.1 (654 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.9 (101 reviews) | Not enough data | 
| **Ticketing** | 9.0 (162 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (106 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (81 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (91 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (83 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (88 reviews) | Not enough data | 
| **Decision Making** | 7.4 (82 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 39 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Scope

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 8.0 (36 reviews) | Not enough data | 

#### Security

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (35 reviews) | Not enough data | 
| **Endpoint Protection** | 7.4 (33 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | Not enough data | 
| **Device Configuration** | 7.8 (29 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (30 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 311 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Functionality

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Performance Monitoring** | 8.9 (286 reviews) | Not enough data | 
| **Alerting** | 8.9 (292 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (274 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (265 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.7 (41 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Performance Baseline** | 8.4 (261 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (263 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (250 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (37 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (36 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (36 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 26 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Functionality

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Artificial Intelligence** | 9.0 (8 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.8 (8 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Root Cause Identification** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Identification** | 8.7 (9 reviews) | Not enough data | 
| **Resolution Guidance** | 7.7 (8 reviews) | Not enough data | 

#### Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **System Integration** | 8.9 (9 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 236 |
| **ServiceNow IT Asset Management** | 7.3/10 | 260 |

#### Asset Inventory

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | 9.4 (186 reviews) | 
| **Software Asset Inventory** | 8.7 (217 reviews) | 9.0 (115 reviews) | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | 8.0 (67 reviews) | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | 7.7 (67 reviews) | 
| **Asset Discovery** | 7.9 (214 reviews) | 8.6 (88 reviews) | 

#### Generative AI

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | 5.6 (27 reviews) | 
| **AI Text Generation** | 7.1 (191 reviews) | 5.6 (25 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | 6.6 (15 reviews) | 
| **Multi-step Planning** | 7.8 (30 reviews) | 5.0 (8 reviews) | 
| **Cross-system Integration** | 8.0 (30 reviews) | 6.7 (10 reviews) | 
| **Adaptive Learning** | 7.6 (30 reviews) | 5.0 (7 reviews) | 
| **Natural Language Interaction** | 7.8 (29 reviews) | 5.2 (9 reviews) | 
| **Proactive Assistance** | 7.9 (30 reviews) | 7.2 (9 reviews) | 
| **Decision Making** | 7.7 (30 reviews) | 7.0 (11 reviews) | 

#### Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | 9.3 (134 reviews) | 
| **Asset Policy Management** | 8.1 (208 reviews) | 8.4 (79 reviews) | 
| **Risk Management** | 7.6 (206 reviews) | 8.5 (70 reviews) | 
| **Integrations** | 8.0 (214 reviews) | 8.4 (124 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 14 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Responses

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Personalization** | 9.8 (9 reviews) | Not enough data | 
| **Route To Human** | 8.9 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Conversation Editor** | 9.6 (9 reviews) | Not enough data | 
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Independent Decision Making** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (9 reviews) | Not enough data | 
| **Task Execution** | 9.5 (10 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **AI Text Generation** | 9.7 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (10 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 479 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Administration

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Screen Sharing** | 8.7 (443 reviews) | Not enough data | 
| **File Sharing** | 8.4 (438 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (447 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (422 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Remote Reboot** | 8.9 (444 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (391 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (364 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (357 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Data Encryption** | 7.8 (381 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (397 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (393 reviews) | Not enough data | 

#### Performance

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Reporting** | 8.3 (426 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 288 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Generative AI

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 22 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Ticket Status Updates** | 8.1 (12 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.5 (14 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (15 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.1 (12 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 240 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Incident Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (211 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (214 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (207 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (213 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (204 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Dashboards** | 8.6 (214 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (209 reviews) | Not enough data | 
| **Surveys** | 7.8 (202 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Mobile** | 7.4 (210 reviews) | Not enough data | 
| **Self Service** | 8.5 (205 reviews) | Not enough data | 
| **Active Directory** | 8.0 (202 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (198 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (27 reviews) | Not enough data | 
| **Decision Making** | 8.0 (27 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### System Control

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 91 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Analysis

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Threat Detection** | 8.2 (78 reviews) | Not enough data | 

#### Platform

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (79 reviews) | Not enough data | 
| **Remote Access** | 8.9 (84 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (79 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (84 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (82 reviews) | Not enough data | 

#### Security

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Endpoint Protection** | 8.3 (82 reviews) | Not enough data | 
| **Patch Management** | 8.9 (85 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.2 (81 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (78 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.6 (13 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to ServiceNow IT Asset Management (1):** [Cloud Cost Management Tools](https://www.g2.com/categories/cloud-cost-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | ServiceNow IT Asset Management | 
|---|---|---|
| **Small-Business** | 56.1% | 8.7% | 
| **Mid-Market** | 31.3% | 22.5% | 
| **Enterprise** | 12.6% | 68.8% | 

### By Industry

#### Atera

- **Information Technology and Services:** 30.3%
- **Computer & Network Security:** 11.9%
- **Manufacturing:** 3.3%
- **Consumer Services:** 3.2%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.7%
- **Marketing and Advertising:** 2.5%
- **Consulting:** 2.4%
- **Automotive:** 2.3%
- **Construction:** 2.2%
- **Other:** 36.4%

#### ServiceNow IT Asset Management

- **Information Technology and Services:** 23.2%
- **Financial Services:** 9.2%
- **Banking:** 6.5%
- **Hospital & Health Care:** 6.5%
- **Insurance:** 5.5%
- **Manufacturing:** 4.4%
- **Computer Software:** 3.8%
- **Retail:** 2.7%
- **Consulting:** 2.7%
- **Utilities:** 2.4%
- **Other:** 33.1%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4407 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4031 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1095 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1123 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (781 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)

### Alternatives to ServiceNow IT Asset Management

- [Flexera One](https://www.g2.com/products/flexera-one/reviews) — 4.3/5 stars (122 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4407 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4031 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (706 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (440 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### ServiceNow IT Asset Management

- Title: [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) — 1 comment, 1 upvote
  > **Top comment:** "ServiceNow IT Asset Management (ITAM) is a module within the ServiceNow platform that helps organizations track, manage, and optimize their IT assets..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-servicenow-it-asset-management)