# Atera vs ScreenConnect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in its **user-friendly interface** , making it easy for users to navigate and customize their dashboards. Many users appreciate the ability to manage patching and tickets efficiently without a large team, highlighting the platform's effectiveness for MSPs.
- **Users say** that ScreenConnect offers **reliable remote access** capabilities, with features like quick silent connections and a clean interface that simplifies managing multiple sessions. Reviewers have noted its strong security features, which provide confidence when accessing endpoints.
- **According to verified reviews** , Atera's **licensing structure** is a significant advantage, as it counts by technician rather than by endpoint. This approach allows businesses to grow affordably, which is particularly beneficial for small to medium-sized enterprises.
- **Reviewers mention** that ScreenConnect shines in its **session recording** and **screen sharing** capabilities, with users praising the platform's ability to handle these tasks smoothly, even on low bandwidth connections. This feature is particularly valuable for support teams needing to document interactions.
- **G2 reviewers highlight** that Atera's **ease of setup** is a strong point, with many users finding the initial onboarding process straightforward and intuitive. This ease of implementation helps teams get up and running quickly, which is crucial for maintaining productivity.
- **Users report** that while ScreenConnect has a slightly higher rating for **quality of support** , Atera's support is also commendable, with many users appreciating the responsiveness and helpfulness of the support team. This aspect is vital for businesses that rely on timely assistance for their remote management needs.



| | Atera | ScreenConnect | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,128 | 500 | 
| **Largest Market Segment** | Small-Business (58.5% of reviews) | Small-Business (65.9% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (594 reviews)
- Features (392 reviews)

Cons:
- Missing Features (269 reviews)
- Limited Features (199 reviews)

### ScreenConnect

Pros:
- Ease of Use (6 reviews)
- Remote Access (6 reviews)

Cons:
- Expensive (4 reviews)
- Remote Access Issues (4 reviews)

---
## Ratings Comparison
| Rating | Atera | ScreenConnect | 
|---|---|---|
  | **Meets Requirements** | 8.8 (901 reviews) | 9.3 (412 reviews) | 
  | **Ease of Use** | 9.2 (1005 reviews) | 9.3 (415 reviews) | 
  | **Ease of Setup** | 9.2 (857 reviews) | 8.9 (340 reviews) | 
  | **Ease of Admin** | 9.0 (595 reviews) | 8.9 (336 reviews) | 
  | **Quality of Support** | 9.0 (857 reviews) | 8.8 (354 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (587 reviews) | 9.1 (320 reviews) | 
  | **Product Direction (% positive)** | 9.4 (886 reviews) | 8.6 (406 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### ScreenConnect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **ScreenConnect** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (294 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Mobile User Support** | 7.2 (297 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (308 reviews) | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Communication

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 179 |
| **ScreenConnect** | N/A | N/A |

#### Administration

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Change Management** | 8.1 (156 reviews) | Not enough data | 
| **Asset Management** | 8.3 (160 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (163 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Help Desk** | 8.6 (158 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (156 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (155 reviews) | Not enough data | 

#### Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Reporting** | 8.6 (154 reviews) | Not enough data | 
| **Administration Console** | 8.8 (153 reviews) | Not enough data | 
| **Access Management** | 8.7 (151 reviews) | Not enough data | 
| **Asset Management** | 8.4 (151 reviews) | Not enough data | 
| **Policy Dictation** | 8.1 (146 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Ticketing System** | 8.4 (156 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (151 reviews) | Not enough data | 
| **Alerting** | 8.9 (156 reviews) | Not enough data | 
| **Automation** | 8.7 (154 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (21 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (21 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (21 reviews) | Not enough data | 
| **Decision Making** | 7.3 (20 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 751 |
| **ScreenConnect** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Device Management** | 8.9 (625 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.1 (92 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (71 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Remote Monitoring** | 9.1 (645 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (547 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (617 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.2 (78 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Workflow Management** | 8.6 (104 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Remote Access** | 9.1 (620 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (89 reviews) | Not enough data | 
| **Ticketing** | 8.7 (121 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (97 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (78 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (83 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (78 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (79 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (82 reviews) | Not enough data | 
| **Decision Making** | 7.4 (78 reviews) | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ScreenConnect** | 8.3/10 | 20 |

#### Presenter Tools

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Live Preview** | Not enough data | 8.6 (14 reviews) | 
| **Notifications Blocker** | Not enough data | Feature Not Available | 
| **Remote Control** | Not enough data | 9.7 (18 reviews) | 
| **Switch Presenter** | Not enough data | 8.9 (15 reviews) | 

#### Conferencing Options

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.7 (13 reviews) | 
| **Audio Conferencing** | Not enough data | 6.5 (12 reviews) | 
| **Video Conferencing** | Not enough data | Feature Not Available | 

#### Application Tools

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Password Protection** | Not enough data | 7.9 (12 reviews) | 
| **Recording** | Not enough data | 8.7 (15 reviews) | 
| **In-Browser Application** | Not enough data | Feature Not Available | 

#### Agentic AI - Screen Sharing

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **ScreenConnect** | N/A | N/A |

#### Scope

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 7.9 (34 reviews) | Not enough data | 

#### Security

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | Not enough data | 
| **Device Configuration** | 7.7 (27 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 308 |
| **ScreenConnect** | N/A | N/A |

#### Functionality

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Performance Monitoring** | 8.9 (284 reviews) | Not enough data | 
| **Alerting** | 8.9 (290 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (273 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (264 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **360-Degree Network Visibility** | 8.2 (35 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (38 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (35 reviews) | Not enough data | 

#### Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Performance Baseline** | 8.4 (260 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (262 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (249 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Predictive Performance Analytics** | 8.1 (34 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (34 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (35 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (36 reviews) | Not enough data | 
| **Integrated Network Security** | 8.2 (35 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (34 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.1 (35 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (33 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (33 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (33 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (29 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (29 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (29 reviews) | Not enough data | 
| **Decision Making** | 7.6 (29 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 18 |
| **ScreenConnect** | N/A | N/A |

#### Functionality

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **System Integration** | 8.0 (5 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 235 |
| **ScreenConnect** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | 
| **Integrations** | 8.0 (213 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Collaboration Tools

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **ScreenConnect** | N/A | N/A |

#### Responses

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 472 |
| **ScreenConnect** | 8.8/10 | 67 |

#### Administration

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | 9.7 (52 reviews) | 
| **File Sharing** | 8.4 (438 reviews) | 9.3 (43 reviews) | 
| **Session Recording** | 7.3 (383 reviews) | 9.1 (39 reviews) | 
| **Unattended Remote Access** | 8.9 (443 reviews) | 9.3 (50 reviews) | 
| **Multi - Session Handling** | 8.2 (422 reviews) | 9.2 (44 reviews) | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | 9.0 (46 reviews) | 

#### Maintenance

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Remote Reboot** | 8.9 (441 reviews) | 9.4 (46 reviews) | 
| **Remote Printing** | 7.8 (391 reviews) | 8.7 (34 reviews) | 

#### Communication 

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Text Chat** | Feature Not Available | 8.9 (43 reviews) | 
| **VoIP** | 6.1 (364 reviews) | 7.6 (28 reviews) | 
| **Video Conference Call** | 6.1 (357 reviews) | Feature Not Available | 
| **Screen Annotations** | 6.9 (368 reviews) | 8.1 (36 reviews) | 

#### Security

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Data Encryption** | 7.8 (380 reviews) | 8.8 (31 reviews) | 
| **Compliance** | 8.0 (389 reviews) | 8.9 (35 reviews) | 

#### Device Support

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | 8.0 (39 reviews) | 
| **Multi-Platform Support** | 8.2 (397 reviews) | 8.8 (40 reviews) | 
| **Cross-Platform** | 8.2 (393 reviews) | 8.8 (40 reviews) | 

#### Performance

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Reporting** | 8.2 (426 reviews) | 8.3 (38 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **ScreenConnect** | N/A | N/A |

#### Generative AI

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 16 |
| **ScreenConnect** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Ticket Status Updates** | 7.9 (11 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.1 (12 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.2 (14 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.9 (11 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 234 |
| **ScreenConnect** | N/A | N/A |

#### Incident Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (211 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (214 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (207 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (212 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.1 (204 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Dashboards** | 8.6 (213 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (209 reviews) | Not enough data | 
| **Surveys** | 7.8 (202 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Mobile** | 7.4 (209 reviews) | Not enough data | 
| **Self Service** | 8.5 (205 reviews) | Not enough data | 
| **Active Directory** | 8.0 (202 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (198 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### System Control

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **ScreenConnect** | N/A | N/A |

#### Analysis

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | Not enough data | 

#### Platform

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | Not enough data | 

#### Security

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **ScreenConnect** | 8.7/10 | 129 |

#### Administration

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Usage Information** | Not enough data | 8.9 (95 reviews) | 
| **Integrations** | Not enough data | 8.7 (87 reviews) | 
| **Diagnostics** | Not enough data | 8.4 (89 reviews) | 
| **Session Recording** | Not enough data | 8.7 (78 reviews) | 
| **Session Transfer** | Not enough data | 8.9 (81 reviews) | 
| **Unattended Access** | Not enough data | 9.3 (108 reviews) | 
| **File Sharing** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 9.0 (97 reviews) | 
| **Mobile Device Access** | Not enough data | 7.8 (81 reviews) | 
| **Applications Management** | Not enough data | 7.9 (82 reviews) | 
| **Remote Device Control** | Not enough data | 9.5 (109 reviews) | 

#### Security

| Feature | Atera | ScreenConnect | 
|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | 9.0 (89 reviews) | 
| **Device Enrollment** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to ScreenConnect (4):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | ScreenConnect | 
|---|---|---|
| **Small-Business** | 58.5% | 65.9% | 
| **Mid-Market** | 32.3% | 31.2% | 
| **Enterprise** | 9.2% | 2.9% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.8%
- **Computer & Network Security:** 12.2%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.5%
- **Telecommunications:** 3.0%
- **Hospital & Health Care:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.2%
- **Construction:** 2.1%
- **Computer Software:** 2.0%
- **Other:** 36.4%

#### ScreenConnect

- **Information Technology and Services:** 42.9%
- **Computer & Network Security:** 6.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Retail:** 2.3%
- **Education Management:** 1.7%
- **Accounting:** 1.5%
- **Other:** 26.8%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3914 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1027 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1092 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (756 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (499 reviews)

### Alternatives to ScreenConnect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3914 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (686 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### ScreenConnect

- Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment
  > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work  "
- Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote
  > **Top comment:** "Jacquard"
- Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can, you need to speak with your account executive."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-screenconnect)