# Atera vs Scalefusion Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in user experience, particularly with its ticketing workflow, which simplifies tracking and managing requests. Users appreciate the clean interface that remains functional even during busy periods, making it easier for teams to handle support tasks efficiently.
- **Users say** that Scalefusion shines in its customer support, with many highlighting the helpfulness of the staff and their problem-solving mindset. This level of support can be crucial for businesses that require quick resolutions to technical issues.
- **Reviewers mention** that Atera's ease of setup is a significant advantage, with many users finding the onboarding process intuitive. This has led to quicker training for new team members, allowing them to become proficient in managing support tickets and remote sessions in just a few days.
- **According to verified reviews** , Scalefusion's features for kiosk management, such as the 'curious mode', are particularly valuable for businesses that need to restrict user access to specific applications. This functionality is praised for enhancing security and focus on designated tasks.
- **G2 reviewers highlight** that while Atera has a strong overall satisfaction score, it faces challenges in areas like endpoint protection and remote wiping capabilities. Users have noted that these features could be improved to better meet their security needs.
- **Users report** that Scalefusion offers robust multi-OS support and compliance features, which are essential for businesses managing diverse device environments. This flexibility allows organizations to maintain control over various operating systems effectively.



| | Atera | Scalefusion | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,221 | 398 | 
| **Largest Market Segment** | Small-Business (56.0% of reviews) | Mid-Market (49.4% of reviews) | 
| **Entry Level Price** | Free Trial | Free Trial 14 Days Free Trial | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### Scalefusion

Pros:
- Customer Support (25 reviews)
- Device Management (16 reviews)

Cons:
- Learning Curve (5 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | Atera | Scalefusion | 
|---|---|---|
  | **Meets Requirements** | 8.8 (942 reviews) | 9.0 (302 reviews) | 
  | **Ease of Use** | 9.3 (1089 reviews) | 8.9 (311 reviews) | 
  | **Ease of Setup** | 9.2 (940 reviews) | 8.6 (279 reviews) | 
  | **Ease of Admin** | 9.0 (597 reviews) | 8.8 (251 reviews) | 
  | **Quality of Support** | 9.0 (896 reviews) | 9.6 (304 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (589 reviews) | 9.3 (243 reviews) | 
  | **Product Direction (% positive)** | 9.4 (923 reviews) | 9.3 (280 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### Scalefusion

#### Entry-Level Pricing

Plan: Trial Plan

Price: Free Trial 14 Days Free Trial

Key Features:
- Get Access to the all inclusive Enterprise Plan during the trial.
- Free Premium Support
- No hidden fees. All features supported.

[Browse all 5 editions](https://www.g2.com/products/scalefusion/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 351 |
| **Scalefusion** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (307 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (306 reviews) | Not enough data | 
| **Workflow** | 8.5 (306 reviews) | Not enough data | 
| **Response Automation** | 8.3 (297 reviews) | Not enough data | 
| **SLA Management** | 8.2 (289 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (294 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (294 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (288 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Generation** | 7.2 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (238 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (33 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Customer Portal** | 8.2 (291 reviews) | Not enough data | 
| **Email to Case** | 8.7 (289 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (284 reviews) | Not enough data | 
| **Social Integration** | 6.4 (270 reviews) | Not enough data | 
| **Voice** | 6.2 (267 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Mobile User Support** | 7.2 (299 reviews) | Not enough data | 
| **Customization ** | 7.8 (307 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (307 reviews) | Not enough data | 
| **Integration** | 8.1 (310 reviews) | Not enough data | 
| **Reporting** | 8.2 (316 reviews) | Not enough data | 
| **Dashboards** | 8.5 (312 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 186 |
| **Scalefusion** | N/A | N/A |

#### Administration

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Change Management** | 8.1 (158 reviews) | Not enough data | 
| **Asset Management** | 8.4 (163 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (167 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Help Desk** | 8.6 (163 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (158 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (157 reviews) | Not enough data | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Reporting** | 8.6 (158 reviews) | Not enough data | 
| **Administration Console** | 8.9 (157 reviews) | Not enough data | 
| **Access Management** | 8.7 (153 reviews) | Not enough data | 
| **Asset Management** | 8.5 (154 reviews) | Not enough data | 
| **Policy Dictation** | 8.2 (148 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Ticketing System** | 8.5 (161 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (153 reviews) | Not enough data | 
| **Alerting** | 8.9 (158 reviews) | Not enough data | 
| **Automation** | 8.7 (156 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 
| **Decision Making** | 7.5 (22 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 830 |
| **Scalefusion** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Device Management** | 9.0 (658 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.3 (116 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (75 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Remote Monitoring** | 9.2 (685 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (554 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (559 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (643 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (84 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Workflow Management** | 8.7 (125 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Remote Access** | 9.1 (656 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.9 (102 reviews) | Not enough data | 
| **Ticketing** | 9.0 (164 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (108 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (82 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (93 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (82 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (83 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (89 reviews) | Not enough data | 
| **Decision Making** | 7.4 (83 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 40 |
| **Scalefusion** | 9.2/10 | 33 |

#### Scope

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | 8.9 (28 reviews) | 
| **Multi-OS Support** | 8.0 (36 reviews) | 9.2 (32 reviews) | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (36 reviews) | 9.1 (27 reviews) | 
| **Endpoint Protection** | 7.4 (33 reviews) | 8.9 (26 reviews) | 
| **Remote Wiping** | 5.7 (27 reviews) | 9.2 (27 reviews) | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | 9.1 (32 reviews) | 
| **Device Configuration** | 7.8 (29 reviews) | 8.8 (31 reviews) | 
| **Device Compliance** | 7.5 (26 reviews) | 9.3 (28 reviews) | 
| **Usage Information** | 7.9 (30 reviews) | 9.2 (25 reviews) | 
| **Data Separation** | 6.1 (25 reviews) | 9.4 (25 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | 10.0 (5 reviews) | 
| **Multi-step Planning** | 7.5 (10 reviews) | 9.4 (6 reviews) | 
| **Cross-system Integration** | 7.7 (10 reviews) | 9.2 (6 reviews) | 
| **Adaptive Learning** | 8.0 (10 reviews) | 9.4 (6 reviews) | 
| **Natural Language Interaction** | 7.9 (11 reviews) | 9.2 (6 reviews) | 
| **Proactive Assistance** | 8.1 (12 reviews) | 9.2 (6 reviews) | 
| **Decision Making** | 8.0 (11 reviews) | 9.4 (6 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 312 |
| **Scalefusion** | N/A | N/A |

#### Functionality

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Performance Monitoring** | 8.9 (287 reviews) | Not enough data | 
| **Alerting** | 8.9 (293 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (275 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (266 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.7 (41 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Performance Baseline** | 8.4 (262 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (264 reviews) | Not enough data | 
| **Path Analysis** | 8.0 (251 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.9 (38 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (37 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (37 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 24 |
| **Scalefusion** | N/A | N/A |

#### Functionality

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Artificial Intelligence** | 9.0 (8 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.8 (8 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Root Cause Identification** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Identification** | 8.7 (9 reviews) | Not enough data | 
| **Resolution Guidance** | 7.7 (8 reviews) | Not enough data | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **System Integration** | 8.9 (9 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 238 |
| **Scalefusion** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (226 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.8 (218 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (210 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (206 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (215 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (31 reviews) | Not enough data | 
| **Decision Making** | 7.7 (31 reviews) | Not enough data | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Central Dashboard** | 8.8 (219 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (209 reviews) | Not enough data | 
| **Risk Management** | 7.6 (207 reviews) | Not enough data | 
| **Integrations** | 8.0 (214 reviews) | Not enough data | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | N/A | N/A |

#### Functionality

| Feature | Atera | Scalefusion | 
|---|---|---|
| **User provisioning** | Not enough data | 8.7 (9 reviews) | 
| **Password manager** | Not enough data | 9.3 (9 reviews) | 
| **Single Sign-on** | Not enough data | 8.7 (9 reviews) | 
| **Enforces policies** | Not enough data | 9.1 (9 reviews) | 
| **Authentication** | Not enough data | 9.1 (9 reviews) | 
| **Multi-factor authentication** | Not enough data | 9.3 (9 reviews) | 

####  Type

| Feature | Atera | Scalefusion | 
|---|---|---|
| **On-premises solution** | Not enough data | 8.9 (9 reviews) | 
| **Cloud-solution** | Not enough data | 9.3 (9 reviews) | 

####  Reporting

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Tracking** | Not enough data | 9.3 (9 reviews) | 
| **Reporting** | Not enough data | 9.3 (9 reviews) | 
| **Access & Permission Change Reporting** | Not enough data | Not enough data | 
| **Compliance & Audit Trail Export** | Not enough data | Not enough data | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Adaptive & Contextual Access Control** | Not enough data | Not enough data | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Identity Lifecycle Management** | Not enough data | Not enough data | 
| **Self‑Service Account Management** | Not enough data | Not enough data | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | Not enough data | Not enough data | 
| **Automated Policy Tuning** | Not enough data | Not enough data | 
| **Predictive Role Recommendations** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 15 |
| **Scalefusion** | N/A | N/A |

#### Responses

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Personalization** | 9.8 (10 reviews) | Not enough data | 
| **Route To Human** | 8.9 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Conversation Editor** | 9.6 (9 reviews) | Not enough data | 
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Independent Decision Making** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (9 reviews) | Not enough data | 
| **Task Execution** | 9.5 (10 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Generation** | 9.7 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (11 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 480 |
| **Scalefusion** | N/A | N/A |

#### Administration

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Screen Sharing** | 8.7 (444 reviews) | Not enough data | 
| **File Sharing** | 8.4 (438 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (447 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (422 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Remote Reboot** | 8.9 (445 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (392 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (365 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (358 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Data Encryption** | 7.8 (381 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (398 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (394 reviews) | Not enough data | 

#### Performance

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Reporting** | 8.3 (427 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **Scalefusion** | N/A | N/A |

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 21 |
| **Scalefusion** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Ticket Status Updates** | 8.1 (12 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.5 (14 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (15 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.1 (12 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 239 |
| **Scalefusion** | N/A | N/A |

#### Incident Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (212 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (215 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (208 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (214 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (205 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Dashboards** | 8.6 (216 reviews) | Not enough data | 
| **Time Tracking** | 8.5 (210 reviews) | Not enough data | 
| **Surveys** | 7.8 (203 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Mobile** | 7.4 (211 reviews) | Not enough data | 
| **Self Service** | 8.6 (206 reviews) | Not enough data | 
| **Active Directory** | 8.0 (203 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (199 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (27 reviews) | Not enough data | 
| **Decision Making** | 8.0 (27 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | N/A | N/A |

#### System Control

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | 8.8/10 | 215 |

#### Platform - Mobile Device Management (MDM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 9.0 (148 reviews) | 

#### Operating System

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.1 (151 reviews) | 
| **Apple Support** | Not enough data | 8.4 (115 reviews) | 
| **Android Support** | Not enough data | 9.1 (178 reviews) | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Applicatons Management** | Not enough data | 9.1 (186 reviews) | 
| **Applications Consolidation** | Not enough data | 8.9 (128 reviews) | 
| **Whitelist** | Not enough data | 9.0 (159 reviews) | 
| **Blacklist** | Not enough data | 8.7 (135 reviews) | 
| **Usage Information** | Not enough data | 9.0 (159 reviews) | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.8 (136 reviews) | 
| **Security** | Not enough data | 9.0 (161 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (14 reviews) | 
| **Decision Making** | Not enough data | 8.0 (14 reviews) | 

### Enterprise Mobility Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | 8.7/10 | 66 |

#### Platform

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (47 reviews) | 
| **Device Enrollment** | Not enough data | 9.1 (59 reviews) | 
| **Device Configuration** | Not enough data | 9.0 (57 reviews) | 

#### Operating System

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Multiple Mobile Operating System Support** | Not enough data | 8.8 (47 reviews) | 
| **Apple Support** | Not enough data | 8.1 (35 reviews) | 
| **Android Support** | Not enough data | 9.0 (55 reviews) | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Device Management** | Not enough data | 8.8 (59 reviews) | 
| **Custom Alerts** | Not enough data | 8.2 (42 reviews) | 
| **Security** | Not enough data | 8.4 (47 reviews) | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (54 reviews) | 
| **Applications Consolidation** | Not enough data | 8.8 (49 reviews) | 
| **Whitelist** | Not enough data | 8.7 (50 reviews) | 
| **Blacklist** | Not enough data | 8.5 (43 reviews) | 
| **Usage Information** | Not enough data | 9.0 (49 reviews) | 

#### Agentic AI - Enterprise Mobility Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 91 |
| **Scalefusion** | N/A | N/A |

#### Analysis

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Threat Detection** | 8.2 (79 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (80 reviews) | Not enough data | 
| **Remote Access** | 8.9 (85 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (79 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (85 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.6 (83 reviews) | Not enough data | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Endpoint Protection** | 8.4 (83 reviews) | Not enough data | 
| **Patch Management** | 9.0 (86 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.2 (82 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (79 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.8 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.7 (14 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Scalefusion (3):** [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [Enterprise Mobility Management Software](https://www.g2.com/categories/enterprise-mobility-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | Scalefusion | 
|---|---|---|
| **Small-Business** | 56.0% | 44.4% | 
| **Mid-Market** | 31.1% | 49.4% | 
| **Enterprise** | 12.9% | 6.2% | 

### By Industry

#### Atera

- **Information Technology and Services:** 30.4%
- **Computer & Network Security:** 11.9%
- **Manufacturing:** 3.3%
- **Consumer Services:** 3.2%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.7%
- **Marketing and Advertising:** 2.6%
- **Consulting:** 2.4%
- **Automotive:** 2.3%
- **Construction:** 2.2%
- **Other:** 36.3%

#### Scalefusion

- **Computer Software:** 9.7%
- **Information Technology and Services:** 7.6%
- **Transportation/Trucking/Railroad:** 6.5%
- **Hospital & Health Care:** 5.5%
- **Logistics and Supply Chain:** 3.9%
- **Non-Profit Organization Management:** 3.7%
- **Marketing and Advertising:** 3.4%
- **Retail:** 3.4%
- **Education Management:** 2.9%
- **Construction:** 2.6%
- **Other:** 50.9%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4585 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1101 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (782 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (513 reviews)

### Alternatives to Scalefusion

- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (258 reviews)
- [Esper](https://www.g2.com/products/esper/reviews) — 4.5/5 stars (238 reviews)
- [LogMeIn Miradore](https://www.g2.com/products/logmein-miradore/reviews) — 4.6/5 stars (140 reviews)
- [Jamf](https://www.g2.com/products/jamf/reviews) — 4.7/5 stars (2303 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (4022 reviews)
- [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) — 4.9/5 stars (428 reviews)
- [ManageEngine Mobile Device Manager Plus](https://www.g2.com/products/manageengine-mobile-device-manager-plus/reviews) — 4.5/5 stars (261 reviews)
- [IBM MaaS360](https://www.g2.com/products/ibm-maas360/reviews) — 4.2/5 stars (212 reviews)
- [SureMDM by 42Gears](https://www.g2.com/products/suremdm-by-42gears/reviews) — 4.8/5 stars (98 reviews)
- [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) — 4.3/5 stars (32 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### Scalefusion

- Title: [How does the free trial work?](https://www.g2.com/discussions/how-does-the-free-trial-work-f26d86bf-5738-42d9-8281-4ce0caaec37b) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "When you sign up for your trial of Scalefusion you'll have access to all the features for 14 days. We don't restrict features in free trial. At any point..."
- Title: [What is Scalefusion used for?](https://www.g2.com/discussions/what-is-scalefusion-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Scalefusion is a Mobile or Endpoint Management solution for all your device management needs. With Scalefusion, you can secure, manage & control all your..."
- Title: [is there a development on a Beta version to test rollouts before going live in the environment](https://www.g2.com/discussions/52175-is-there-a-development-on-a-beta-version-to-test-rollouts-before-going-live-in-the-environment) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Scalefusion does not offer a beta version trial, but the admins can sign up for a free trial and test the features before the full rollout on their account...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-scalefusion)