# Atera vs Scalefusion Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in user experience, particularly highlighting its intuitive interface and customizable dashboard widgets. Users appreciate how it simplifies managing patching and tickets without requiring a large team, making it a strong choice for small businesses.
- **Users say** that Scalefusion stands out for its exceptional support team, with many praising the knowledgeable staff who provide effective assistance. This has led to a positive experience for IT teams, especially during the deployment and management of devices.
- **According to verified reviews** , Atera's ease of setup is a significant advantage, with users noting that the initial configuration is straightforward and quick. This allows businesses to get up and running without extensive training or complexity.
- **Reviewers mention** that Scalefusion offers a robust feature set for device management, particularly in areas like multi-OS support and remote wiping capabilities. Users find these features essential for maintaining security and compliance across diverse device environments.
- **G2 reviewers highlight** that while Atera has a strong overall satisfaction score, it faces challenges in endpoint inclusiveness compared to Scalefusion. Users have noted that Scalefusion's broader support for various devices enhances its appeal for mid-market companies.
- **Users report** that Atera's licensing structure is particularly beneficial for managed service providers, as it counts by technician rather than by endpoint. This flexibility allows for more affordable growth, which is a significant advantage for small businesses looking to scale.



| | Atera | Scalefusion | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,128 | 381 | 
| **Largest Market Segment** | Small-Business (58.5% of reviews) | Mid-Market (49.3% of reviews) | 
| **Entry Level Price** | Free Trial | Free Trial 14 Days Free Trial | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (594 reviews)
- Features (392 reviews)

Cons:
- Missing Features (269 reviews)
- Limited Features (199 reviews)

### Scalefusion

Pros:
- Customer Support (26 reviews)
- Device Management (20 reviews)

Cons:
- Learning Curve (7 reviews)
- Missing Features (7 reviews)

---
## Ratings Comparison
| Rating | Atera | Scalefusion | 
|---|---|---|
  | **Meets Requirements** | 8.8 (901 reviews) | 9.0 (290 reviews) | 
  | **Ease of Use** | 9.2 (1005 reviews) | 8.9 (299 reviews) | 
  | **Ease of Setup** | 9.2 (857 reviews) | 8.6 (266 reviews) | 
  | **Ease of Admin** | 9.0 (595 reviews) | 8.8 (247 reviews) | 
  | **Quality of Support** | 9.0 (857 reviews) | 9.5 (293 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (587 reviews) | 9.3 (239 reviews) | 
  | **Product Direction (% positive)** | 9.4 (886 reviews) | 9.2 (270 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### Scalefusion

#### Entry-Level Pricing

Plan: Trial Plan

Price: Free Trial 14 Days Free Trial

Key Features:
- Get Access to the all inclusive Enterprise Plan during the trial.
- Free Premium Support
- No hidden fees. All features supported.

[Browse all 5 editions](https://www.g2.com/products/scalefusion/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **Scalefusion** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (294 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Mobile User Support** | 7.2 (297 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (308 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 179 |
| **Scalefusion** | N/A | N/A |

#### Administration

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Change Management** | 8.1 (156 reviews) | Not enough data | 
| **Asset Management** | 8.3 (160 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (163 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Help Desk** | 8.6 (158 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (156 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (155 reviews) | Not enough data | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Reporting** | 8.6 (154 reviews) | Not enough data | 
| **Administration Console** | 8.8 (153 reviews) | Not enough data | 
| **Access Management** | 8.7 (151 reviews) | Not enough data | 
| **Asset Management** | 8.4 (151 reviews) | Not enough data | 
| **Policy Dictation** | 8.1 (146 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Ticketing System** | 8.4 (156 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (151 reviews) | Not enough data | 
| **Alerting** | 8.9 (156 reviews) | Not enough data | 
| **Automation** | 8.7 (154 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (21 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (21 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (21 reviews) | Not enough data | 
| **Decision Making** | 7.3 (20 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 751 |
| **Scalefusion** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Device Management** | 8.9 (625 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.1 (92 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (71 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Remote Monitoring** | 9.1 (645 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (547 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (617 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.2 (78 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Workflow Management** | 8.6 (104 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Remote Access** | 9.1 (620 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (89 reviews) | Not enough data | 
| **Ticketing** | 8.7 (121 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (97 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (78 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (83 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (78 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (79 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (82 reviews) | Not enough data | 
| **Decision Making** | 7.4 (78 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **Scalefusion** | 9.2/10 | 33 |

#### Scope

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | 8.9 (28 reviews) | 
| **Multi-OS Support** | 7.9 (34 reviews) | 9.2 (32 reviews) | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | 9.1 (27 reviews) | 
| **Endpoint Protection** | 7.3 (32 reviews) | 8.9 (26 reviews) | 
| **Remote Wiping** | 5.7 (27 reviews) | 9.2 (27 reviews) | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | 9.1 (32 reviews) | 
| **Device Configuration** | 7.7 (27 reviews) | 8.8 (31 reviews) | 
| **Device Compliance** | 7.5 (26 reviews) | 9.3 (28 reviews) | 
| **Usage Information** | 7.9 (29 reviews) | 9.1 (25 reviews) | 
| **Data Separation** | 6.1 (25 reviews) | 9.4 (25 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | 10.0 (5 reviews) | 
| **Multi-step Planning** | 7.5 (10 reviews) | 9.4 (6 reviews) | 
| **Cross-system Integration** | 7.7 (10 reviews) | 9.2 (6 reviews) | 
| **Adaptive Learning** | 8.0 (10 reviews) | 9.4 (6 reviews) | 
| **Natural Language Interaction** | 7.9 (11 reviews) | 9.2 (6 reviews) | 
| **Proactive Assistance** | 8.1 (12 reviews) | 9.2 (6 reviews) | 
| **Decision Making** | 8.0 (11 reviews) | 9.4 (6 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 308 |
| **Scalefusion** | N/A | N/A |

#### Functionality

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Performance Monitoring** | 8.9 (284 reviews) | Not enough data | 
| **Alerting** | 8.9 (290 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (273 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (264 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **360-Degree Network Visibility** | 8.2 (35 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (38 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (35 reviews) | Not enough data | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Performance Baseline** | 8.4 (260 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (262 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (249 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Predictive Performance Analytics** | 8.1 (34 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (34 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (35 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (36 reviews) | Not enough data | 
| **Integrated Network Security** | 8.2 (35 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (34 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.1 (35 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (33 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (33 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (33 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (29 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (29 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (29 reviews) | Not enough data | 
| **Decision Making** | 7.6 (29 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 18 |
| **Scalefusion** | N/A | N/A |

#### Functionality

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **System Integration** | 8.0 (5 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 235 |
| **Scalefusion** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | 
| **Integrations** | 8.0 (213 reviews) | Not enough data | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | N/A | N/A |

#### Functionality

| Feature | Atera | Scalefusion | 
|---|---|---|
| **User provisioning** | Not enough data | 8.7 (9 reviews) | 
| **Password manager** | Not enough data | 9.3 (9 reviews) | 
| **Single Sign-on** | Not enough data | 8.7 (9 reviews) | 
| **Enforces policies** | Not enough data | 9.1 (9 reviews) | 
| **Authentication** | Not enough data | 9.1 (9 reviews) | 
| **Multi-factor authentication** | Not enough data | 9.3 (9 reviews) | 

####  Type

| Feature | Atera | Scalefusion | 
|---|---|---|
| **On-premises solution** | Not enough data | 8.9 (9 reviews) | 
| **Cloud-solution** | Not enough data | 9.3 (9 reviews) | 

####  Reporting

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Tracking** | Not enough data | 9.3 (9 reviews) | 
| **Reporting** | Not enough data | 9.3 (9 reviews) | 
| **Access & Permission Change Reporting** | Not enough data | Not enough data | 
| **Compliance & Audit Trail Export** | Not enough data | Not enough data | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Adaptive & Contextual Access Control** | Not enough data | Not enough data | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Identity Lifecycle Management** | Not enough data | Not enough data | 
| **Self‑Service Account Management** | Not enough data | Not enough data | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | Not enough data | Not enough data | 
| **Automated Policy Tuning** | Not enough data | Not enough data | 
| **Predictive Role Recommendations** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **Scalefusion** | N/A | N/A |

#### Responses

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 472 |
| **Scalefusion** | N/A | N/A |

#### Administration

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | Not enough data | 
| **File Sharing** | 8.4 (438 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (443 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (422 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Remote Reboot** | 8.9 (441 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (391 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (364 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (357 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Data Encryption** | 7.8 (380 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (397 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (393 reviews) | Not enough data | 

#### Performance

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Reporting** | 8.2 (426 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **Scalefusion** | N/A | N/A |

#### Generative AI

| Feature | Atera | Scalefusion | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 16 |
| **Scalefusion** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Ticket Status Updates** | 7.9 (11 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.1 (12 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.2 (14 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.9 (11 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 234 |
| **Scalefusion** | N/A | N/A |

#### Incident Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (211 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (214 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (207 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (212 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.1 (204 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Dashboards** | 8.6 (213 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (209 reviews) | Not enough data | 
| **Surveys** | 7.8 (202 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Mobile** | 7.4 (209 reviews) | Not enough data | 
| **Self Service** | 8.5 (205 reviews) | Not enough data | 
| **Active Directory** | 8.0 (202 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (198 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | N/A | N/A |

#### System Control

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | 8.8/10 | 205 |

#### Platform - Mobile Device Management (MDM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 9.0 (146 reviews) | 

#### Operating System

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.0 (148 reviews) | 
| **Apple Support** | Not enough data | 8.4 (113 reviews) | 
| **Android Support** | Not enough data | 9.1 (175 reviews) | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Applicatons Management** | Not enough data | 9.0 (182 reviews) | 
| **Applications Consolidation** | Not enough data | 8.9 (128 reviews) | 
| **Whitelist** | Not enough data | 9.0 (159 reviews) | 
| **Blacklist** | Not enough data | 8.7 (135 reviews) | 
| **Usage Information** | Not enough data | 9.0 (158 reviews) | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.8 (134 reviews) | 
| **Security** | Not enough data | 9.0 (158 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (14 reviews) | 
| **Decision Making** | Not enough data | 8.0 (14 reviews) | 

### Enterprise Mobility Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | 8.7/10 | 64 |

#### Platform

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (47 reviews) | 
| **Device Enrollment** | Not enough data | 9.1 (57 reviews) | 
| **Device Configuration** | Not enough data | 9.0 (56 reviews) | 

#### Operating System

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Multiple Mobile Operating System Support** | Not enough data | 8.8 (46 reviews) | 
| **Apple Support** | Not enough data | 8.0 (33 reviews) | 
| **Android Support** | Not enough data | 9.0 (54 reviews) | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Device Management** | Not enough data | 8.8 (58 reviews) | 
| **Custom Alerts** | Not enough data | 8.2 (42 reviews) | 
| **Security** | Not enough data | 8.4 (47 reviews) | 

#### Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (54 reviews) | 
| **Applications Consolidation** | Not enough data | 8.8 (49 reviews) | 
| **Whitelist** | Not enough data | 8.7 (50 reviews) | 
| **Blacklist** | Not enough data | 8.5 (43 reviews) | 
| **Usage Information** | Not enough data | 9.0 (49 reviews) | 

#### Agentic AI - Enterprise Mobility Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **Scalefusion** | N/A | N/A |

#### Analysis

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | Not enough data | 

#### Security

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Scalefusion** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | Scalefusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Scalefusion (3):** [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [Enterprise Mobility Management Software](https://www.g2.com/categories/enterprise-mobility-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | Scalefusion | 
|---|---|---|
| **Small-Business** | 58.5% | 44.2% | 
| **Mid-Market** | 32.3% | 49.3% | 
| **Enterprise** | 9.2% | 6.5% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.8%
- **Computer & Network Security:** 12.2%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.5%
- **Telecommunications:** 3.0%
- **Hospital & Health Care:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.2%
- **Construction:** 2.1%
- **Computer Software:** 2.0%
- **Other:** 36.4%

#### Scalefusion

- **Computer Software:** 10.0%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 6.7%
- **Hospital & Health Care:** 5.4%
- **Logistics and Supply Chain:** 4.0%
- **Non-Profit Organization Management:** 3.5%
- **Retail:** 3.5%
- **Marketing and Advertising:** 3.2%
- **Education Management:** 2.7%
- **Construction:** 2.7%
- **Other:** 50.7%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3914 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1027 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1092 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (756 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (499 reviews)

### Alternatives to Scalefusion

- [Esper](https://www.g2.com/products/esper/reviews) — 4.5/5 stars (238 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (230 reviews)
- [LogMeIn Miradore](https://www.g2.com/products/logmein-miradore/reviews) — 4.6/5 stars (140 reviews)
- [Jamf](https://www.g2.com/products/jamf/reviews) — 4.7/5 stars (2125 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3968 reviews)
- [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) — 4.9/5 stars (403 reviews)
- [ManageEngine Mobile Device Manager Plus](https://www.g2.com/products/manageengine-mobile-device-manager-plus/reviews) — 4.5/5 stars (257 reviews)
- [IBM MaaS360](https://www.g2.com/products/ibm-maas360/reviews) — 4.2/5 stars (203 reviews)
- [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) — 4.3/5 stars (30 reviews)
- [SureMDM by 42Gears](https://www.g2.com/products/suremdm-by-42gears/reviews) — 4.8/5 stars (96 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### Scalefusion

- Title: [How does the free trial work?](https://www.g2.com/discussions/how-does-the-free-trial-work-f26d86bf-5738-42d9-8281-4ce0caaec37b) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "When you sign up for your trial of Scalefusion you'll have access to all the features for 14 days. We don't restrict features in free trial. At any point..."
- Title: [What is Scalefusion used for?](https://www.g2.com/discussions/what-is-scalefusion-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Scalefusion is a Mobile or Endpoint Management solution for all your device management needs. With Scalefusion, you can secure, manage & control all your..."
- Title: [is there a development on a Beta version to test rollouts before going live in the environment](https://www.g2.com/discussions/52175-is-there-a-development-on-a-beta-version-to-test-rollouts-before-going-live-in-the-environment) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Scalefusion does not offer a beta version trial, but the admins can sign up for a free trial and test the features before the full rollout on their account...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-scalefusion)