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At a Glance
Market Segments
Small-Business (60.2% of reviews)
Small-Business (53.5% of reviews)
Entry-Level Pricing
Free Trial
from $39 Tier based pricing
Atera
Star Rating
(948)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansPulseway
Star Rating
(119)4.6 out of 5
Market Segments
Small-Business (53.5% of reviews)
Pros & Cons
Entry-Level Pricing
from $39 Tier based pricing
Learn more about PulsewaySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pulseway excels in real-time sync with a perfect score of 10.0, allowing for immediate updates and monitoring, while Atera's performance in this area is not as strong, indicating a potential lag in data updates.
- Reviewers mention that Pulseway's unattended remote access feature scores 9.2, providing seamless access to devices without user intervention, whereas Atera's score of 8.9 suggests it may not be as efficient in this critical area.
- G2 users highlight Pulseway's superior performance monitoring capabilities, scoring 9.9, which allows for proactive management of system health, while Atera's score of 8.8 indicates it may lack some advanced monitoring features.
- Users on G2 report that Pulseway's alerting system is highly effective, with a score of 9.9, ensuring timely notifications for critical issues, compared to Atera's score of 8.9, which may not provide the same level of responsiveness.
- Reviewers mention that Pulseway's disaster recovery features are robust, scoring 9.6, which is crucial for business continuity, while Atera's score of 10.0 in this area suggests it may offer even more comprehensive solutions.
- Users say that Pulseway's ticketing system is user-friendly with a score of 8.4, facilitating efficient issue resolution, while Atera's score of 8.4 indicates it is on par, but user feedback suggests Pulseway may have a slight edge in usability.
Pricing
Entry-Level Pricing
Pulseway
Business
from $39
Tier based pricing
From 20 Monitored Systems
- Remote Monitoring and Management
- Instant Alerts
- Native Mobile Apps
Free Trial
Atera
Free Trial is available
Pulseway
Free Trial is available
Ratings
Meets Requirements
8.9
835
9.0
104
Ease of Use
9.2
853
9.2
104
Ease of Setup
9.1
707
9.0
96
Ease of Admin
9.0
578
9.3
89
Quality of Support
9.0
794
9.0
98
Has the product been a good partner in doing business?
9.2
572
9.4
87
Product Direction (% positive)
9.4
823
9.0
103
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
298
Not enough data
8.3
290
Not enough data
8.2
284
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
292
Not enough data
7.8
302
Not enough data
8.4
300
Not enough data
8.0
304
Not enough data
8.2
305
Not enough data
8.5
302
Not enough data
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.5
156
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
152
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
153
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
151
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Compatibility
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Management
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
10.0
6
Compliance
Not enough data
10.0
7
Not enough data
9.7
6
Not enough data
9.7
5
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
10.0
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
7.5
6
Compatibility
Not enough data
9.4
6
Not enough data
7.8
6
Not enough data
10.0
5
Management
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
10.0
5
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
577
|
Verified
9.3
51
|
Verified
8.4
69
Not enough data
8.0
66
Not enough data
Monitoring and Management
9.0
571
|
Verified
9.4
54
|
Verified
8.3
539
|
Verified
8.6
44
8.3
535
|
Verified
8.8
49
|
Verified
8.6
569
|
Verified
9.1
52
|
Verified
8.3
70
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
70
Not enough data
Service Management
9.1
570
|
Verified
8.9
53
|
Verified
8.5
69
Not enough data
8.2
76
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.7
73
Not enough data
7.6
73
Not enough data
7.8
72
Not enough data
7.6
73
Not enough data
7.7
72
Not enough data
7.5
73
Not enough data
7.4
73
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
9.9
15
8.9
286
9.9
17
8.2
273
9.2
15
8.6
263
9.9
14
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
9.5
14
8.4
260
9.2
15
7.9
248
8.9
14
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Monitoring
Not enough data
9.8
18
Not enough data
9.7
17
Not enough data
9.2
15
Not enough data
Not enough data
Management Tools
Not enough data
8.7
13
Not enough data
9.6
13
Not enough data
9.2
12
Generative AI
Not enough data
5.0
7
Not enough data
5.0
7
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
8.6
33
Not enough data
9.5
34
Not enough data
8.6
32
Monitoring and Management
Not enough data
9.0
32
Not enough data
8.8
27
Not enough data
8.3
29
Not enough data
9.4
34
Not enough data
9.7
34
Not enough data
9.1
31
Cloud environment support
Not enough data
7.9
25
Not enough data
8.5
29
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
8.7
32
8.4
436
8.2
31
7.3
383
7.3
25
9.0
439
9.2
32
8.2
421
8.6
27
8.2
440
8.7
29
Maintenance
8.9
440
9.4
34
7.8
391
7.1
26
Communication
Feature Not Available
7.9
29
6.1
364
4.7
24
6.1
357
4.6
24
6.9
368
5.5
26
Security
7.8
380
7.3
28
8.0
388
7.9
27
Device Support
7.4
390
9.1
31
8.2
394
8.9
32
8.2
392
8.7
33
Performance
8.3
425
8.5
33
Functionality
Not enough data
10.0
5
Not enough data
7.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Performance
Not enough data
10.0
5
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
281
5.4
33
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Pulseway are categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, Endpoint Management, and Network Monitoring
Unique Categories
Pulseway is categorized as Server Monitoring, Server Backup, Incident Management, Online Backup, and PC Backup
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pulseway
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.9%
Computer & Network Security
13.4%
Hospital & Health Care
3.4%
Telecommunications
3.1%
Manufacturing
2.9%
Other
46.3%
Information Technology and Services
28.9%
Computer & Network Security
11.4%
Computer Software
5.3%
Hospital & Health Care
4.4%
Financial Services
3.5%
Other
46.5%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
Pulseway has no more discussions with answers
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