Compare Atera and Paessler PRTG 
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (49.0% of reviews)
Entry-Level Pricing
Free Trial
Free Trial 10000 Sensors Per Year
Atera
Star Rating
(1,092)4.6 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansPaessler PRTG
Star Rating
(208)4.7 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 10000 Sensors Per Year
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paessler PRTG excels in real-time monitoring capabilities, with users highlighting its ability to provide instant alerts and a user-friendly interface that simplifies sensor setup. One user mentioned, "What I like best about Paessler PRTG is its user-friendly interface and real-time monitoring capabilities."
- Users say Atera stands out for its affordable licensing structure, which counts by technician rather than by endpoint. This approach is particularly beneficial for managed service providers (MSPs), allowing for scalable growth without incurring additional costs per node. A reviewer noted, "I really like the licensing structure of Atera."
- Reviewers mention that Paessler PRTG's auto-discovery feature is highly effective, with one user stating it correctly identifies devices on the network, such as distinguishing between a Dell iDRAC and an HP printer. This capability enhances the overall monitoring experience, making it easier to manage diverse network components.
- According to verified reviews, Atera's ease of setup is frequently praised, with users appreciating the straightforward onboarding process. One user remarked, "The initial setup of Atera was extremely easy," which contributes to a smoother transition for teams adopting the software.
- G2 reviewers report that while both products offer solid support, Atera tends to receive higher marks for quality of support. Users have noted that Atera provides proactive assistance, helping to resolve issues before they escalate, which is crucial for maintaining operational efficiency.
- Users say that Paessler PRTG provides comprehensive network visibility, allowing for effective performance monitoring across various devices. A user shared their experience of implementing PRTG to monitor core and edge infrastructure, showcasing its versatility in handling complex network environments.
Pricing
Entry-Level Pricing
Paessler PRTG
Free Trial
Free Trial
10000 Sensors Per Year
30 Day Full Access Free Trial
100% Free. No Credit Card Required
Free Version After the Trial
- Free Full Features for 30 days
Free Trial
Atera
Free Trial is available
Paessler PRTG
Free Trial is available
Ratings
Meets Requirements
8.8
881
9.4
182
Ease of Use
9.2
971
9.1
182
Ease of Setup
9.2
823
9.0
164
Ease of Admin
9.0
595
8.9
130
Quality of Support
9.0
837
8.9
168
Has the product been a good partner in doing business?
9.2
587
8.9
122
Product Direction (% positive)
9.4
866
9.1
173
Features by Category
Ticket and Case Management
8.6
302
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
291
Not enough data
8.2
284
Not enough data
8.3
290
Not enough data
8.2
291
Not enough data
8.1
285
Not enough data
Generative AI
7.2
235
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
287
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
265
Not enough data
Platform
7.2
295
Not enough data
7.8
305
Not enough data
8.4
303
Not enough data
8.0
306
Not enough data
8.2
310
Not enough data
8.5
305
Not enough data
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
611
|
Verified
Not enough data
8.0
85
Not enough data
7.9
70
Not enough data
Monitoring and Management
9.1
626
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.7
606
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
95
Not enough data
Service Management
9.1
607
|
Verified
Not enough data
8.7
85
Not enough data
8.7
113
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.9
89
Not enough data
7.5
76
Not enough data
7.8
79
Not enough data
7.6
76
Not enough data
7.7
76
Not enough data
7.6
80
Not enough data
7.4
76
Not enough data
Functionality
Not enough data
9.5
29
Not enough data
9.6
30
Not enough data
8.9
29
Not enough data
8.8
29
Not enough data
8.6
29
Not enough data
8.7
29
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
283
9.4
80
8.9
289
9.2
78
8.2
273
7.9
73
8.6
263
9.1
71
Monitoring - Network Monitoring
8.2
35
8.6
38
8.6
37
8.5
44
8.8
34
9.0
41
Management
8.4
260
8.9
68
8.4
261
8.8
72
7.9
249
8.0
67
Analytics - Network Monitoring
8.1
34
7.7
38
7.9
34
7.5
39
Security - Network Monitoring
8.5
35
8.2
38
7.8
36
7.6
37
8.2
34
7.1
38
Network Performance - Network Monitoring
8.2
34
7.5
38
8.1
34
7.2
39
AI Automation - Network Monitoring
7.7
33
5.7
37
7.5
33
5.5
37
7.4
33
5.8
37
Agentic AI - Network Monitoring
7.5
28
7.8
9
7.6
28
8.3
9
7.6
28
8.0
9
7.3
28
7.8
9
7.4
28
7.4
9
7.4
28
8.3
9
7.6
28
8.8
8
Monitoring
Not enough data
8.8
27
Not enough data
8.0
25
Not enough data
7.8
24
Not enough data
9.0
26
Not enough data
Not enough data
Administration
Not enough data
8.6
27
Not enough data
7.5
24
Not enough data
6.9
25
Not enough data
Not enough data
Analysis
Not enough data
8.4
27
Not enough data
8.6
26
Not enough data
7.1
24
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
8.8
56
Not enough data
9.2
56
Not enough data
8.7
53
Monitoring and Management
Not enough data
8.5
53
Not enough data
8.0
50
Not enough data
8.2
50
Not enough data
9.2
56
Agentic AI - Hardware Monitoring
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
7.3
5
Visibility
Not enough data
9.1
57
Not enough data
9.3
58
Not enough data
8.9
55
Monitoring and Management
Not enough data
8.9
54
Not enough data
8.0
51
Not enough data
8.5
53
Not enough data
9.4
58
Not enough data
9.2
51
Not enough data
8.6
48
Cloud environment support
Not enough data
8.3
41
Not enough data
8.3
43
Agentic AI - Server Monitoring
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Functionality
Not enough data
9.5
77
Not enough data
9.0
61
Not enough data
8.9
56
Not enough data
7.1
47
Management
Not enough data
9.1
68
Not enough data
9.2
71
Not enough data
9.0
52
Not enough data
9.3
75
Agentic AI - Enterprise Monitoring
Not enough data
9.1
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
9.3
19
Not enough data
9.3
19
Not enough data
9.3
20
Not enough data
9.1
19
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Monitoring
Not enough data
9.2
19
Not enough data
8.8
19
Not enough data
9.3
19
Not enough data
6.8
19
Not enough data
9.3
20
Response
Not enough data
9.3
20
Not enough data
9.0
20
Not enough data
8.5
19
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.7
21
Not enough data
8.3
21
Functionality
Not enough data
8.6
21
Not enough data
8.9
21
Not enough data
8.4
21
Not enough data
8.3
22
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
212
Not enough data
8.4
208
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
208
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Paessler PRTG are categorized as Network Monitoring
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
Paessler PRTG is categorized as Server Monitoring, Hardware Monitoring, Database Monitoring, Cloud Infrastructure Monitoring, Application Performance Monitoring (APM), Enterprise Monitoring, and Observability Software
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paessler PRTG
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Computer & Network Security
12.3%
Manufacturing
3.4%
Consumer Services
3.3%
Telecommunications
3.1%
Other
47.9%
Information Technology and Services
33.5%
Telecommunications
7.2%
Computer & Network Security
4.1%
Computer Software
3.1%
Hospital & Health Care
2.6%
Other
49.5%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
What is Atera used for?
1 Comment
MC
Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your...Read more
Is anyone else stuck juggling old vs new UI, desktop, and mobile because none of them fully cover daily needs?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">Have you tried choosing one interface for your core tasks and using the others only for alerts or quick checks, because...Read more
Do others struggle with PRTG’s reporting and dashboards being too technical for managers?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">You could also look at exporting key dashboards to HTML or PDF automatically and simplifying them before sharing, since...Read more
Has anyone else found the learning curve for custom sensors and reports slows real projects?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">Have you tried starting with the built-in sensor templates and REST/custom sensor docs before building from scratch...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
