# Atera vs OpenText Service Management Automation X (SMAX) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like quick ticket organization and remote access capabilities, which streamline their support processes.
- **According to verified reviews** , OpenText Service Management Automation X (SMAX) is noted for its robust ticketing capabilities, particularly through mail and SMS configurations. Users find it beneficial for application development and testing, highlighting its ability to enhance user experience.
- **Reviewers mention** that Atera's implementation process is notably quick and straightforward, allowing users to get up and running without significant delays. This is contrasted with OpenText SMAX, where some users have reported challenges in configuration and setup.
- **Users say** that Atera's support quality is a standout feature, with many highlighting the responsiveness and helpfulness of the support team. In comparison, OpenText SMAX has received mixed feedback regarding support, with some users feeling it could be improved.
- **Reviewers highlight** Atera's strong performance in managing IT assets and providing timely updates, which is crucial for small businesses. OpenText SMAX, while effective for larger enterprises, may not cater as well to the needs of smaller organizations.
- **According to recent user feedback** , Atera's ability to adapt based on user feedback is a significant advantage, allowing for continuous improvement. In contrast, OpenText SMAX has been praised for its change management capabilities, but users have noted that it may not be as responsive to evolving needs.



| | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,241 | 72 | 
| **Largest Market Segment** | Small-Business (55.3% of reviews) | Enterprise (57.1% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### OpenText Service Management Automation X (SMAX)

Pros:
- Ease of Use (2 reviews)
- Helpful (2 reviews)

Cons:
- Integration Issues (1 reviews)
- Limited Customization (1 reviews)

---
## Ratings Comparison
| Rating | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
  | **Meets Requirements** | 8.8 (952 reviews) | 8.5 (67 reviews) | 
  | **Ease of Use** | 9.3 (1109 reviews) | 7.9 (67 reviews) | 
  | **Ease of Setup** | 9.2 (960 reviews) | 7.3 (40 reviews) | 
  | **Ease of Admin** | 9.0 (604 reviews) | 7.6 (40 reviews) | 
  | **Quality of Support** | 9.0 (905 reviews) | 7.9 (66 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (596 reviews) | 8.3 (40 reviews) | 
  | **Product Direction (% positive)** | 9.4 (931 reviews) | 7.8 (63 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free trial

Price: Free Trial

Key Features:
- 30-day free trial. No credit card required.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### OpenText Service Management Automation X (SMAX)

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 355 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (309 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (309 reviews) | Not enough data | 
| **Workflow** | 8.5 (308 reviews) | Not enough data | 
| **Response Automation** | 8.3 (299 reviews) | Not enough data | 
| **SLA Management** | 8.2 (292 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.4 (296 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (296 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (289 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **AI Text Generation** | 7.2 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (238 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (33 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Customer Portal** | 8.3 (292 reviews) | Not enough data | 
| **Email to Case** | 8.7 (291 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (284 reviews) | Not enough data | 
| **Social Integration** | 6.4 (270 reviews) | Not enough data | 
| **Voice** | 6.2 (267 reviews) | Not enough data | 

#### Platform

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Mobile User Support** | 7.2 (300 reviews) | Not enough data | 
| **Customization ** | 7.8 (308 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (308 reviews) | Not enough data | 
| **Integration** | 8.1 (311 reviews) | Not enough data | 
| **Reporting** | 8.2 (318 reviews) | Not enough data | 
| **Dashboards** | 8.5 (313 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 188 |
| **OpenText Service Management Automation X (SMAX)** | 8.5/10 | 9 |

#### Administration

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Change Management** | 8.1 (158 reviews) | 9.2 (6 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (165 reviews) | 8.5 (8 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.7 (168 reviews) | 8.1 (7 reviews) ✓ Verified | 

#### Service Desk

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Help Desk** | 8.6 (165 reviews) | 9.3 (7 reviews) ✓ Verified | 
| **Incident Reports** | 8.4 (158 reviews) | 8.8 (8 reviews) ✓ Verified | 
| **Process Workflow** | 8.4 (157 reviews) | 9.0 (7 reviews) ✓ Verified | 

#### Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Reporting** | 8.6 (158 reviews) | 8.3 (8 reviews) ✓ Verified | 
| **Administration Console** | 8.9 (157 reviews) | 8.7 (5 reviews) ✓ Verified | 
| **Access Management** | 8.7 (153 reviews) | 7.9 (7 reviews) ✓ Verified | 
| **Asset Management** | 8.5 (156 reviews) | 7.9 (7 reviews) ✓ Verified | 
| **Policy Dictation** | 8.2 (148 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Ticketing System** | 8.5 (163 reviews) | 8.8 (8 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (153 reviews) | Not enough data | 
| **Alerting** | 8.8 (160 reviews) | 8.3 (7 reviews) ✓ Verified | 
| **Automation** | 8.7 (158 reviews) | 8.1 (7 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 
| **Decision Making** | 7.5 (22 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 844 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Device Management** | 9.0 (665 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (120 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (75 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Remote Monitoring** | 9.2 (696 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (557 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (563 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (652 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (85 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Workflow Management** | 8.8 (128 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Remote Access** | 9.1 (663 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.9 (103 reviews) | Not enough data | 
| **Ticketing** | 9.0 (174 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (110 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (82 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (93 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (83 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (84 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (90 reviews) | Not enough data | 
| **Decision Making** | 7.4 (83 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 41 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Scope

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 8.1 (37 reviews) | Not enough data | 

#### Security

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (37 reviews) | Not enough data | 
| **Endpoint Protection** | 7.4 (33 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | Not enough data | 
| **Device Configuration** | 7.8 (29 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (30 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 312 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Functionality

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Performance Monitoring** | 8.9 (287 reviews) | Not enough data | 
| **Alerting** | 8.9 (293 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (275 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (266 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.7 (41 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Performance Baseline** | 8.4 (262 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (264 reviews) | Not enough data | 
| **Path Analysis** | 8.0 (251 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.9 (38 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (37 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (37 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 24 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Functionality

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Artificial Intelligence** | 9.0 (8 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.8 (8 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Root Cause Identification** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Identification** | 8.7 (9 reviews) | Not enough data | 
| **Resolution Guidance** | 7.7 (8 reviews) | Not enough data | 

#### Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **System Integration** | 8.9 (9 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 242 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Hardware Asset Inventory** | 8.9 (229 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.8 (222 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (210 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (206 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (216 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (31 reviews) | Not enough data | 
| **Decision Making** | 7.7 (31 reviews) | Not enough data | 

#### Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Central Dashboard** | 8.8 (219 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (209 reviews) | Not enough data | 
| **Risk Management** | 7.6 (207 reviews) | Not enough data | 
| **Integrations** | 8.0 (214 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 17 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Responses

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Personalization** | 9.8 (10 reviews) | Not enough data | 
| **Route To Human** | 8.9 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Conversation Editor** | 9.6 (9 reviews) | Not enough data | 
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Independent Decision Making** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (9 reviews) | Not enough data | 
| **Task Execution** | 9.5 (10 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **AI Text Generation** | 9.7 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (11 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 484 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Administration

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Screen Sharing** | 8.7 (446 reviews) | Not enough data | 
| **File Sharing** | 8.4 (440 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (448 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (424 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (444 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Remote Reboot** | 9.0 (448 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (392 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (365 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (358 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Data Encryption** | 7.8 (382 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (399 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (394 reviews) | Not enough data | 

#### Performance

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Reporting** | 8.2 (428 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Generative AI

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 22 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 8.1 (12 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Ticket Status Updates** | 8.1 (12 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.5 (14 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (15 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.1 (12 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 243 |
| **OpenText Service Management Automation X (SMAX)** | 8.1/10 | 15 |

#### Incident Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (212 reviews) | 8.6 (14 reviews) | 
| **Ticket Prioritization** | 8.5 (216 reviews) | 8.2 (14 reviews) | 
| **Ticket Notifications** | 8.8 (211 reviews) | 8.5 (14 reviews) | 
| **Knowledge Base** | 8.2 (217 reviews) | 8.1 (13 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.2 (207 reviews) | 8.3 (11 reviews) | 

#### Reporting

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Dashboards** | 8.6 (218 reviews) | 7.9 (13 reviews) | 
| **Time Tracking** | 8.5 (212 reviews) | 7.8 (13 reviews) | 
| **Surveys** | 7.8 (203 reviews) | 8.3 (11 reviews) | 

#### Access & Usability

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Mobile** | 7.4 (211 reviews) | 7.6 (11 reviews) | 
| **Self Service** | 8.6 (206 reviews) | 8.5 (13 reviews) | 
| **Active Directory** | 8.0 (204 reviews) | 8.2 (11 reviews) | 
| **Multi-Channel Access** | 8.3 (199 reviews) | 7.4 (11 reviews) | 

#### Agentic AI - Service Desk

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (27 reviews) | Not enough data | 
| **Decision Making** | 8.0 (27 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### System Control

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 92 |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Analysis

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Threat Detection** | 8.2 (79 reviews) | Not enough data | 

#### Platform

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (80 reviews) | Not enough data | 
| **Remote Access** | 8.9 (86 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (79 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (85 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.6 (84 reviews) | Not enough data | 

#### Security

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Endpoint Protection** | 8.4 (83 reviews) | Not enough data | 
| **Patch Management** | 9.0 (86 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.3 (83 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (80 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.8 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.7 (14 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **OpenText Service Management Automation X (SMAX)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Atera (13):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)



---
## Reviewer Demographics

### By Company Size

| Segment | Atera | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Small-Business** | 55.3% | 18.6% | 
| **Mid-Market** | 31.0% | 24.3% | 
| **Enterprise** | 13.6% | 57.1% | 

### By Industry

#### Atera

- **Information Technology and Services:** 30.5%
- **Computer & Network Security:** 11.8%
- **Manufacturing:** 3.3%
- **Consumer Services:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Hospital & Health Care:** 2.7%
- **Telecommunications:** 2.6%
- **Consulting:** 2.4%
- **Automotive:** 2.2%
- **Construction:** 2.2%
- **Other:** 36.1%

#### OpenText Service Management Automation X (SMAX)

- **Information Technology and Services:** 31.4%
- **Airlines/Aviation:** 5.7%
- **Banking:** 4.3%
- **Computer Software:** 4.3%
- **Financial Services:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.3%
- **Telecommunications:** 4.3%
- **Non-Profit Organization Management:** 2.9%
- **Business Supplies and Equipment:** 2.9%
- **Other:** 31.4%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4995 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4109 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (200 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1164 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1128 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (793 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (536 reviews)

### Alternatives to OpenText Service Management Automation X (SMAX)

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1935 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews)
- [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### OpenText Service Management Automation X (SMAX)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-opentext-service-management-automation-x-smax)