Compare Atera and NinjaOne

AI-generated. Powered by real user reviews.
  • G2 reviewers report that NinjaOne excels in user experience, with many praising its intuitive interface and ease of installation. Users appreciate the fast connection without needing codes, making it seamless to run scripts and manage endpoints efficiently.
  • According to verified reviews, Atera stands out for its flexible licensing structure, which allows users to pay by technician rather than by endpoint. This approach is particularly beneficial for managed service providers (MSPs) looking to scale affordably, as highlighted by users who find it a cost-effective solution.
  • Users say that NinjaOne consistently adds new features and improves existing ones, which keeps the platform fresh and relevant. Reviewers enjoy the wide feature set, including easy report generation for project meetings, which enhances their ability to make data-driven recommendations.
  • Reviewers mention that Atera's setup process is notably straightforward, with many users finding the onboarding intuitive. This ease of setup is complemented by a user-friendly interface that allows for customization, making it easier for teams to adapt the software to their specific needs.
  • G2 reviewers highlight that while both products offer strong support, NinjaOne edges out with slightly higher ratings in quality of support. Users appreciate the responsiveness and helpfulness of NinjaOne's support team, which enhances their overall experience with the software.
  • According to recent feedback, Atera's ability to manage patching and tickets without a large team is a significant advantage for smaller businesses. Users find that it effectively helps prevent issues before they arise, showcasing its proactive capabilities in IT management.
Add Product
Atera
Atera
(1,070)
4.6 out of 5
Atera
By Atera
NinjaOne
NinjaOne
(3,706)
4.7 out of 5
NinjaOne
By NinjaOne
At a Glance
Atera
Atera
Star Rating
(1,070)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
NinjaOne
NinjaOne
Star Rating
(3,706)4.7 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
NinjaOne
No pricing available
Free Trial
Atera
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.8
873
9.0
3,517
Ease of Use
9.2
952
9.1
3,554
Ease of Setup
9.1
804
9.1
3,332
Ease of Admin
9.0
595
9.1
3,056
Quality of Support
9.0
829
9.1
3,376
Has the product been a good partner in doing business?
9.2
587
9.4
2,989
Product Direction (% positive)
9.4
860
9.7
3,473
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
340
Not enough data
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
309
Not enough data
8.5
304
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
176
7.9
781
Administration
8.0
155
8.2
657
8.3
158
8.7
691
8.7
161
8.2
689
Service Desk
8.6
157
8.1
684
8.3
155
7.9
655
8.4
154
7.7
634
Management
8.6
153
8.3
622
8.8
152
9.0
629
8.7
150
8.7
605
8.4
150
8.8
607
8.1
145
8.4
585
Functionality
8.4
155
7.6
620
8.5
150
8.5
613
8.9
154
8.9
645
8.7
152
8.9
661
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
6.9
173
6.7
21
6.8
171
7.0
21
6.9
169
6.8
21
6.7
170
7.2
21
6.7
169
7.0
21
6.7
167
7.3
20
6.8
166
Server BackupHide 18 FeaturesShow 18 Features
Not enough data
8.1
362
Compatibility
Not enough data
8.8
331
Not enough data
8.1
291
Not enough data
8.3
301
Not enough data
8.2
279
Management
Not enough data
Feature Not Available
Not enough data
8.3
290
Not enough data
8.6
291
Not enough data
8.8
320
Not enough data
9.2
328
Compliance
Not enough data
8.7
291
Not enough data
8.4
278
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.3
65
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Online BackupHide 17 FeaturesShow 17 Features
Not enough data
8.1
409
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
339
Not enough data
9.0
366
Not enough data
8.5
345
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
350
Not enough data
8.6
342
Not enough data
8.3
327
Management
Not enough data
8.2
327
Not enough data
8.8
330
Not enough data
8.7
331
Agentic AI - Online Backup
Not enough data
7.6
75
Not enough data
7.3
72
Not enough data
7.3
73
Not enough data
7.3
71
Not enough data
7.4
72
Not enough data
7.3
72
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
700
8.0
2,361
Inventory Management - Remote Monitoring & Management (RMM)
8.9
600
|
Verified
9.3
2165
|
Verified
8.2
79
8.7
566
7.9
70
8.1
449
Monitoring and Management
9.1
616
|
Verified
9.3
2142
|
Verified
8.3
544
|
Verified
8.4
1869
8.3
545
|
Verified
8.7
1986
|
Verified
8.6
597
|
Verified
9.0
2168
|
Verified
8.2
75
8.3
476
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
92
8.5
469
Service Management
9.1
601
|
Verified
9.2
2075
|
Verified
8.7
85
8.1
451
8.7
109
7.3
484
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
7.3
480
7.5
77
7.0
462
7.8
78
7.2
464
7.6
77
6.9
453
7.7
76
6.8
453
7.5
79
6.9
454
7.4
77
7.0
450
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
34
7.9
451
Scope
6.8
30
8.7
413
7.9
33
8.8
428
Security
7.9
32
8.5
422
7.2
30
8.3
389
5.7
27
7.4
381
Management
8.0
28
8.8
411
7.7
27
8.7
409
7.5
26
8.7
398
7.8
28
8.7
400
6.1
25
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
7.3
168
7.5
10
7.1
167
7.7
10
7.3
167
8.0
10
7.1
164
7.7
10
7.0
164
7.8
10
7.2
166
8.0
10
7.1
167
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
306
7.5
729
Functionality
8.9
282
8.8
670
8.9
288
8.9
697
8.2
272
8.0
614
8.6
262
8.8
609
Monitoring - Network Monitoring
8.3
34
7.5
247
8.5
36
7.8
250
8.8
33
8.3
262
Management
8.4
259
8.2
569
8.4
260
8.2
583
7.9
248
7.6
536
Analytics - Network Monitoring
8.1
33
7.0
238
7.9
33
6.9
236
Security - Network Monitoring
8.4
34
7.7
241
7.8
35
7.2
238
8.2
33
7.1
238
Network Performance - Network Monitoring
8.1
33
6.9
239
8.1
33
7.4
243
AI Automation - Network Monitoring
7.6
32
6.4
228
7.5
32
6.3
228
7.3
32
6.4
227
Agentic AI - Network Monitoring
7.5
27
6.6
124
7.5
27
6.5
122
7.5
27
6.7
125
7.3
27
6.6
121
7.3
27
6.4
120
7.3
27
6.6
121
7.5
27
6.4
122
Incident ManagementHide 16 FeaturesShow 16 Features
Not enough data
8.0
591
Monitoring
Not enough data
9.3
560
|
Verified
Not enough data
9.2
557
|
Verified
Not enough data
8.5
506
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
497
Not enough data
8.6
507
|
Verified
Not enough data
8.5
487
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
AIOps PlatformsHide 18 FeaturesShow 18 Features
7.8
16
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
234
7.9
1,225
Asset Inventory
8.8
224
9.0
1153
8.7
216
8.8
1139
7.8
208
7.7
1019
7.1
204
Feature Not Available
7.9
213
8.2
1055
Generative AI
7.2
194
Feature Not Available
7.1
191
Feature Not Available
Agentic AI - IT Asset Management
8.1
30
7.4
228
7.8
30
7.2
223
8.0
30
7.4
220
7.6
30
7.1
217
7.8
29
7.1
216
7.9
30
7.1
221
7.7
30
7.0
218
Management
8.8
217
9.1
1116
8.1
207
8.7
1038
7.6
205
8.1
996
8.0
212
8.2
1048
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.4
11
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
469
8.4
1,799
Administration
8.7
439
9.2
1629
8.4
436
8.7
1554
7.3
381
7.8
1416
9.0
440
9.2
1634
8.2
420
8.9
1497
8.2
439
8.8
1546
Maintenance
8.9
439
9.2
1620
7.8
389
7.7
1326
Communication
Feature Not Available
7.9
1396
6.0
362
Feature Not Available
6.1
355
Feature Not Available
6.9
366
7.2
1300
Security
7.8
378
8.3
1345
8.0
386
8.4
1377
Device Support
7.4
389
7.6
1352
8.2
394
8.4
1429
8.2
391
8.4
1412
Performance
8.2
424
8.2
1500
PC BackupHide 12 FeaturesShow 12 Features
Not enough data
7.9
344
Functionality
Not enough data
8.8
324
Not enough data
7.9
291
Not enough data
8.1
296
Not enough data
8.6
313
Performance
Not enough data
8.7
317
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Agentic AI - PC Backup
Not enough data
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
280
Feature Not Available
IT DocumentationHide 6 FeaturesShow 6 Features
Not enough data
8.5
238
Management and Discovery - IT Documentation
Not enough data
8.3
221
Not enough data
8.3
219
Not enough data
8.7
221
Operations - IT Documentation
Not enough data
8.4
221
Not enough data
8.8
228
Not enough data
8.4
223
AI IT AgentsHide 16 FeaturesShow 16 Features
7.6
16
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
7.8
96
Generative AI - Autonomous Endpoint Management
Feature Not Available
7.0
64
Feature Not Available
7.2
65
Feature Not Available
7.1
63
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
8.7
92
Feature Not Available
8.1
72
Not enough data
7.8
67
Feature Not Available
8.8
83
Service DeskHide 19 FeaturesShow 19 Features
8.2
232
Not enough data
Incident Management
8.4
209
Not enough data
8.5
212
Not enough data
8.8
205
Not enough data
8.2
210
Not enough data
8.1
202
Not enough data
Reporting
8.6
211
Not enough data
8.4
207
Not enough data
7.8
200
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
203
Not enough data
8.0
200
Not enough data
8.3
196
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
Not enough data
8.1
547
Platform - Mobile Device Management (MDM)
Not enough data
8.5
442
Operating System
Not enough data
9.2
528
Not enough data
8.1
502
Not enough data
8.3
478
Management
Not enough data
8.6
486
Not enough data
8.2
448
Not enough data
8.2
445
Not enough data
8.1
437
Not enough data
8.3
449
Security
Not enough data
8.5
457
Not enough data
8.6
465
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
143
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
137
Not enough data
7.6
139
Not enough data
7.6
136
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
85
7.9
858
Analysis
8.2
76
8.1
727
Platform
7.9
77
7.8
699
8.8
80
9.1
786
8.1
76
8.2
680
8.3
81
8.5
737
8.5
80
8.3
707
Security
8.3
80
8.7
741
9.0
82
9.2
813
7.4
78
7.6
673
8.2
79
8.7
711
8.1
76
8.2
681
Agentic AI - Enterprise IT Management
8.5
11
7.4
163
8.6
11
7.2
153
8.5
11
7.3
156
8.6
11
7.0
152
8.3
11
7.0
151
8.9
11
6.9
151
8.6
11
7.0
150
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera
Atera
NinjaOne
NinjaOne
Unique Categories
Atera
NinjaOne
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
60.6%
Mid-Market(51-1000 emp.)
32.9%
Enterprise(> 1000 emp.)
6.5%
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
43.4%
Mid-Market(51-1000 emp.)
49.8%
Enterprise(> 1000 emp.)
6.9%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.4%
Computer & Network Security
12.5%
Manufacturing
3.2%
Telecommunications
3.1%
Hospital & Health Care
3.0%
Other
47.7%
NinjaOne
NinjaOne
Information Technology and Services
26.7%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.7%
Computer Software
2.9%
Other
49.6%
Alternatives
Atera
Atera Alternatives
N-able N-central
N-able N-central
Add N-able N-central
TeamViewer
TeamViewer
Add TeamViewer
SuperOps
SuperOps
Add SuperOps
Action1
Action1
Add Action1
NinjaOne
NinjaOne Alternatives
TeamViewer
TeamViewer
Add TeamViewer
N-able N-central
N-able N-central
Add N-able N-central
LogMeIn Resolve
LogMeIn Resolve
Add LogMeIn Resolve
Pulseway
Pulseway
Add Pulseway
Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
Pani R.
PR
Make them regular users. Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
See all discussions
Ask Atera a QuestionContact Atera
Ask NinjaOne a QuestionContact NinjaOne

Spotlight Categories

Add Product
Atera
Atera
NinjaOne
NinjaOne