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Compare Atera and NinjaOne 
Featured Products
At a Glance
Market Segments
Small-Business (61.5% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(990)4.6 out of 5
Market Segments
Small-Business (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansNinjaOne
Star Rating
(3,206)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, reflected in its higher G2 Score compared to Atera. Users appreciate its versatility, noting that it effectively handles various tasks, from device management to application management, making it a reliable choice for diverse IT needs.
- According to verified reviews, Atera shines in its ease of use and setup, with users highlighting its straightforward interface and intuitive onboarding process. This makes it particularly appealing for small businesses looking for a quick and efficient implementation.
- Users say that NinjaOne's continuous updates and feature enhancements, such as AI-driven patch management, significantly improve its functionality. Reviewers have noted that these updates keep the software relevant and effective in managing their IT environments.
- Reviewers mention that Atera provides valuable visibility into device health, with features like automated monitoring thresholds and real-time device monitoring. This proactive approach helps users address potential issues before they escalate, enhancing overall system reliability.
- G2 reviewers highlight NinjaOne's strong performance in remote support capabilities, particularly its high-quality remote screen sharing. Users have expressed satisfaction with the reliability and effectiveness of this feature, which is crucial for IT support teams.
- According to recent user feedback, while Atera offers solid asset management features, some users feel it could improve in areas like ticketing and reporting. In contrast, NinjaOne's ticketing system, although rated lower, is still seen as functional, indicating a more balanced performance across various IT management tasks.
Pricing
Entry-Level Pricing
NinjaOne
No pricing availableFree Trial
Atera
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.8
846
9.1
3,033
Ease of Use
9.2
893
9.1
3,067
Ease of Setup
9.1
746
9.2
2,864
Ease of Admin
9.0
583
9.2
2,742
Quality of Support
9.0
804
9.2
2,908
Has the product been a good partner in doing business?
9.2
576
9.5
2,678
Product Direction (% positive)
9.4
833
9.7
3,017
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
293
Not enough data
7.8
303
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
306
Not enough data
8.5
303
Not enough data
Administration
8.1
156
8.2
645
8.4
158
8.7
663
8.7
161
8.2
665
Service Desk
8.6
158
8.0
656
8.3
156
7.8
645
8.4
155
7.7
623
Management
8.6
153
8.3
608
8.9
152
9.0
615
8.7
150
8.7
593
8.4
149
8.8
590
8.1
145
8.4
572
Functionality
8.4
155
7.5
595
8.5
151
8.5
603
8.9
153
8.8
623
8.7
152
8.9
623
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
7.0
169
6.7
21
6.8
167
7.0
21
6.9
166
6.8
21
6.8
166
7.2
21
6.7
165
7.0
21
6.7
163
7.3
20
6.8
162
Compatibility
Not enough data
8.8
308
Not enough data
8.1
284
Not enough data
8.3
287
Not enough data
8.2
274
Management
Not enough data
Feature Not Available
Not enough data
8.2
285
Not enough data
8.6
288
Not enough data
8.8
302
Not enough data
9.1
303
Compliance
Not enough data
8.7
281
Not enough data
8.4
274
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
61
Not enough data
7.1
61
Not enough data
7.6
62
Not enough data
7.3
62
Not enough data
7.2
62
Not enough data
7.3
62
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
335
Not enough data
9.0
351
Not enough data
8.5
339
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
344
Not enough data
8.6
334
Not enough data
8.3
325
Management
Not enough data
8.2
324
Not enough data
8.8
326
Not enough data
8.7
327
Agentic AI - Online Backup
Not enough data
7.5
73
Not enough data
7.2
71
Not enough data
7.2
70
Not enough data
7.2
70
Not enough data
7.3
70
Not enough data
7.2
70
Inventory Management - Remote Monitoring & Management (RMM)
8.9
590
|
Verified
9.2
1944
|
Verified
8.4
76
8.5
460
8.1
71
8.1
436
Monitoring and Management
9.1
589
|
Verified
9.3
1933
|
Verified
8.3
543
|
Verified
8.4
1818
8.3
541
|
Verified
8.6
1873
|
Verified
8.6
582
|
Verified
8.9
1927
|
Verified
8.3
75
8.3
442
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
85
8.4
434
Service Management
9.1
582
|
Verified
9.1
1852
|
Verified
8.7
78
8.0
426
8.6
93
7.2
417
Agentic AI - Remote Monitoring & Management (RMM)
7.8
81
7.2
462
7.6
77
7.0
458
7.9
77
7.1
452
7.7
77
6.9
447
7.8
76
6.8
448
7.5
78
6.9
445
7.4
77
6.9
441
Scope
6.8
30
8.7
406
8.0
32
8.8
416
Security
7.9
32
8.5
411
7.2
30
8.3
384
5.7
27
7.4
374
Management
8.0
28
8.8
402
7.7
27
8.6
399
7.5
26
8.7
391
7.8
28
8.7
394
6.1
25
7.8
367
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
7.2
166
7.5
10
7.0
165
7.7
10
7.2
165
8.0
10
7.1
163
7.7
10
6.9
163
7.8
10
7.1
163
8.0
10
7.1
165
Functionality
8.9
281
8.8
647
8.9
286
8.9
664
8.2
273
8.0
609
8.6
263
8.8
604
Monitoring - Network Monitoring
8.3
35
7.5
244
8.7
36
7.7
246
8.8
33
8.3
249
Management
8.4
259
8.2
565
8.4
260
8.2
574
7.9
248
7.6
531
Analytics - Network Monitoring
8.2
34
7.0
235
8.0
34
6.8
233
Security - Network Monitoring
8.4
34
7.7
238
7.8
35
7.2
234
8.3
34
7.0
235
Network Performance - Network Monitoring
8.2
34
6.9
236
8.1
34
7.4
236
AI Automation - Network Monitoring
7.7
33
6.4
226
7.6
33
6.3
225
7.4
33
6.4
224
Agentic AI - Network Monitoring
7.6
28
6.5
120
7.6
28
6.5
119
7.6
28
6.6
121
7.4
28
6.6
118
7.4
28
6.4
117
7.4
28
6.5
118
7.6
28
6.5
118
Monitoring
Not enough data
9.2
549
|
Verified
Not enough data
9.1
547
|
Verified
Not enough data
8.5
501
|
Verified
Not enough data
7.1
196
Management Tools
Not enough data
8.2
489
Not enough data
8.6
504
|
Verified
Not enough data
8.5
485
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.6
93
Not enough data
7.5
93
Not enough data
7.6
92
Not enough data
7.2
92
Not enough data
7.2
92
Not enough data
7.3
91
Not enough data
7.5
90
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
7.7
5
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
8.9
1114
8.7
217
8.8
1105
7.8
209
7.7
1011
7.1
205
Feature Not Available
7.9
214
8.1
1038
Generative AI
7.2
195
Feature Not Available
7.2
192
Feature Not Available
Agentic AI - IT Asset Management
8.1
31
7.4
223
7.8
31
7.2
220
8.1
31
7.4
218
7.6
31
7.1
215
7.9
30
7.1
214
8.0
31
7.1
216
7.7
31
7.1
214
Management
8.8
218
9.1
1068
8.1
208
8.7
1016
7.6
206
8.0
982
8.0
213
8.1
1009
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
440
9.2
1542
8.4
437
8.7
1499
7.3
383
7.8
1402
9.0
441
9.1
1539
8.2
422
8.9
1462
8.2
441
8.8
1497
Maintenance
8.9
441
9.1
1527
7.8
391
7.7
1316
Communication
Feature Not Available
7.9
1365
6.1
364
Feature Not Available
6.1
357
Feature Not Available
6.9
368
7.2
1289
Security
7.8
380
8.3
1331
8.0
388
8.4
1360
Device Support
7.4
391
7.6
1324
8.2
395
8.4
1396
8.2
393
8.4
1383
Performance
8.3
426
8.2
1451
Functionality
Not enough data
8.8
320
Not enough data
7.9
292
Not enough data
8.0
296
Not enough data
8.5
308
Performance
Not enough data
8.8
315
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
305
Agentic AI - PC Backup
Not enough data
7.2
89
Not enough data
7.1
89
Not enough data
6.9
88
Not enough data
7.0
88
Generative AI
7.2
281
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
221
Not enough data
8.3
220
Not enough data
8.7
221
Operations - IT Documentation
Not enough data
8.3
218
Not enough data
8.7
219
Not enough data
8.3
221
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
7.1
62
Feature Not Available
7.2
63
Feature Not Available
7.1
62
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
8.6
74
Feature Not Available
8.1
70
Not enough data
7.8
66
Feature Not Available
8.8
75
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
425
Operating System
Not enough data
9.1
472
Not enough data
8.0
464
Not enough data
8.2
447
Management
Not enough data
8.5
453
Not enough data
8.2
431
Not enough data
8.2
430
Not enough data
8.1
430
Not enough data
8.3
432
Security
Not enough data
8.4
439
Not enough data
8.5
436
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
138
Not enough data
7.5
138
Not enough data
7.7
140
Not enough data
7.6
136
Not enough data
7.6
135
Not enough data
7.5
136
Not enough data
7.6
134
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
8.0
691
Platform
7.9
77
7.8
678
8.8
79
9.0
702
8.1
76
8.2
663
8.3
81
8.4
696
8.5
80
8.2
678
Security
8.3
80
8.6
694
9.0
81
9.1
709
7.4
78
7.6
654
8.2
79
8.6
677
8.1
76
8.1
657
Agentic AI - Enterprise IT Management
8.5
11
7.3
150
8.6
11
7.2
146
8.5
11
7.3
148
8.6
11
7.0
146
8.3
11
7.0
145
8.9
11
6.9
143
8.6
11
6.9
144
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and NinjaOne are categorized as Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, and Autonomous Endpoint Management (AEM)
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Service Desk, and Help Desk
NinjaOne is categorized as Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, Incident Management, and IT Documentation
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Computer & Network Security
12.9%
Hospital & Health Care
3.2%
Manufacturing
3.0%
Telecommunications
3.0%
Other
47.0%
Information Technology and Services
26.9%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.1%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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