# Atera vs New Relic Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in user experience, with many users appreciating its **intuitive interface** and customizable dashboard widgets. One user noted, "I find its user-friendly interface appealing because the menu is not confusing," highlighting how this contributes to a smoother day-to-day operation.
- **Users say** that Atera's implementation process is notably quick and straightforward. Recent feedback mentions, "The initial setup of Atera was extremely easy," which is a significant advantage for teams looking to get started without extensive delays.
- **Reviewers mention** that Atera's licensing structure is particularly beneficial for small businesses, as it counts by technician rather than by endpoint. This allows for more affordable growth, with one user stating, "It allows me to grow my company affordably without paying per node."
- **According to verified reviews** , New Relic shines in its **diagnostic capabilities** , with users praising its ability to pinpoint issues quickly. One developer highlighted, "New Relic is very helpful for diagnosing issues, pinpointing their exact causes, and resolving them ASAP," which is crucial for maintaining application performance.
- **Users report** that New Relic offers robust monitoring features, particularly with its synthetic monitoring functionality. A user mentioned, "It mimics human interactions as if a person is logging in," which helps in understanding user experience and performance across various touchpoints.
- **Reviewers note** that while Atera provides solid support, New Relic has a slight edge in terms of **artificial intelligence capabilities** , with users appreciating its proactive identification features. However, some Atera users feel it helps solve problems before they arise, indicating a different approach to support and issue resolution.



| | Atera | New Relic | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,130 | 583 | 
| **Largest Market Segment** | Small-Business (58.6% of reviews) | Mid-Market (42.5% of reviews) | 
| **Entry Level Price** | Free Trial | $0.00 | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (594 reviews)
- Features (392 reviews)

Cons:
- Missing Features (269 reviews)
- Limited Features (199 reviews)

### New Relic

Pros:
- Ease of Use (97 reviews)
- Real-time Monitoring (95 reviews)

Cons:
- Expensive (63 reviews)
- Pricing Issues (53 reviews)

---
## Ratings Comparison
| Rating | Atera | New Relic | 
|---|---|---|
  | **Meets Requirements** | 8.8 (901 reviews) | 8.9 (498 reviews) | 
  | **Ease of Use** | 9.2 (1005 reviews) | 8.4 (504 reviews) | 
  | **Ease of Setup** | 9.2 (857 reviews) | 8.7 (286 reviews) | 
  | **Ease of Admin** | 9.0 (595 reviews) | 8.5 (199 reviews) | 
  | **Quality of Support** | 9.0 (857 reviews) | 8.5 (438 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (587 reviews) | 8.5 (191 reviews) | 
  | **Product Direction (% positive)** | 9.4 (886 reviews) | 8.6 (497 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### New Relic

#### Entry-Level Pricing

Plan: Free (Forever)

Price: $0.00

Description: Start using New Relic with all the features you need for free forever.

Key Features:
- 1 free full user 
- Unlimited free basic users 
- Unlimited hosts and CPUs

[Browse all 4 editions](https://www.g2.com/products/new-relic/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 343 |
| **New Relic** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (294 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | New Relic | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | New Relic | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | New Relic | 
|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 178 |
| **New Relic** | N/A | N/A |

#### Administration

| Feature | Atera | New Relic | 
|---|---|---|
| **Change Management** | 8.1 (156 reviews) | Not enough data | 
| **Asset Management** | 8.3 (160 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (163 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | New Relic | 
|---|---|---|
| **Help Desk** | 8.6 (158 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (156 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (155 reviews) | Not enough data | 

#### Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Reporting** | 8.6 (154 reviews) | Not enough data | 
| **Administration Console** | 8.8 (153 reviews) | Not enough data | 
| **Access Management** | 8.7 (151 reviews) | Not enough data | 
| **Asset Management** | 8.4 (151 reviews) | Not enough data | 
| **Policy Dictation** | 8.1 (146 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | New Relic | 
|---|---|---|
| **Ticketing System** | 8.4 (156 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (151 reviews) | Not enough data | 
| **Alerting** | 8.8 (155 reviews) | Not enough data | 
| **Automation** | 8.7 (153 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (21 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (21 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (21 reviews) | Not enough data | 
| **Decision Making** | 7.3 (20 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 751 |
| **New Relic** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | New Relic | 
|---|---|---|
| **Device Management** | 8.9 (626 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.1 (92 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (71 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Remote Monitoring** | 9.1 (645 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (547 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (617 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.2 (78 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | New Relic | 
|---|---|---|
| **Workflow Management** | 8.6 (104 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Remote Access** | 9.1 (620 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (89 reviews) | Not enough data | 
| **Ticketing** | 8.7 (121 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (97 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (78 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (83 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (78 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (79 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (82 reviews) | Not enough data | 
| **Decision Making** | 7.4 (78 reviews) | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 9.2/10 | 23 |

#### Experience

| Feature | Atera | New Relic | 
|---|---|---|
| **Real-Time Monitoring** | Not enough data | 9.5 (23 reviews) | 
| **Session Replay** | Not enough data | 9.0 (20 reviews) | 
| **Behavioral Analysis** | Not enough data | 9.0 (22 reviews) | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 9.3 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 9.2 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 
| **Decision Making** | Not enough data | 8.9 (9 reviews) | 

#### Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (19 reviews) | 
| **Alerts** | Not enough data | 9.1 (22 reviews) | 
| **Budget Analysis** | Not enough data | 8.3 (19 reviews) | 

#### Performance

| Feature | Atera | New Relic | 
|---|---|---|
| **Uptime Monitoring** | Not enough data | 9.5 (21 reviews) | 
| **Performance Monitoring** | Not enough data | 9.6 (23 reviews) | 
| **Issue Tracking** | Not enough data | 9.5 (23 reviews) | 
| **Resource Monitoring** | Not enough data | 9.6 (20 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **New Relic** | N/A | N/A |

#### Scope

| Feature | Atera | New Relic | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 7.9 (34 reviews) | Not enough data | 

#### Security

| Feature | Atera | New Relic | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | Not enough data | 
| **Device Configuration** | 7.7 (27 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 308 |
| **New Relic** | N/A | N/A |

#### Functionality

| Feature | Atera | New Relic | 
|---|---|---|
| **Performance Monitoring** | 8.9 (284 reviews) | Not enough data | 
| **Alerting** | 8.9 (290 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (273 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (264 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **360-Degree Network Visibility** | 8.2 (35 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (38 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (35 reviews) | Not enough data | 

#### Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Performance Baseline** | 8.4 (260 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (262 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (249 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Predictive Performance Analytics** | 8.1 (34 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (34 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (35 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (36 reviews) | Not enough data | 
| **Integrated Network Security** | 8.2 (35 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (34 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.1 (35 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (33 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (33 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (33 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (29 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (29 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (29 reviews) | Not enough data | 
| **Decision Making** | 7.6 (29 reviews) | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 8.5/10 | 99 |

#### Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Usage Monitoring** | Not enough data | 8.9 (89 reviews) | 
| **Database Monitoring** | Not enough data | 8.7 (91 reviews) | 
| **API Monitoring** | Not enough data | 8.9 (86 reviews) | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | Not enough data | 9.0 (89 reviews) | 
| **Security and Compliance Monitoring** | Not enough data | 8.8 (21 reviews) | 

#### Administration

| Feature | Atera | New Relic | 
|---|---|---|
| **Activity Monitoring** | Not enough data | 8.6 (85 reviews) | 
| **Multi-Cloud Management** | Not enough data | 8.5 (81 reviews) | 
| **Automation** | Not enough data | 8.5 (77 reviews) | 
| **Auto-Scaling & Resource Optimization** | Not enough data | 8.8 (20 reviews) | 

#### Analysis

| Feature | Atera | New Relic | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (87 reviews) | 
| **Dashboards and Visualizations** | Not enough data | 9.3 (90 reviews) | 
| **Spend Forecasting and Optimization** | Not enough data | 7.9 (78 reviews) | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 8.2 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (18 reviews) | 
| **Decision Making** | Not enough data | 8.1 (18 reviews) | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **AI-Powered Anomaly Detection** | Not enough data | 8.1 (17 reviews) | 
| **AI-Driven Insight Recommendations** | Not enough data | 8.0 (17 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 8.5/10 | 75 |

#### Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.5 (73 reviews) | 
| **Timely Alerts** | Not enough data | 9.4 (72 reviews) | 
| **TIcket Accuracy** | Not enough data | 9.1 (59 reviews) | 
| **AI Monitoring** | Not enough data | 7.9 (18 reviews) | 

#### Management Tools

| Feature | Atera | New Relic | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 8.7 (56 reviews) | 
| **Standardization** | Not enough data | 9.2 (62 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.9 (61 reviews) | 

#### Generative AI

| Feature | Atera | New Relic | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (29 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (30 reviews) | 

#### Agentic AI - Incident Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (16 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (16 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (16 reviews) | 
| **Decision Making** | Not enough data | 8.4 (16 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 18 |
| **New Relic** | 9.6/10 | 15 |

#### Functionality

| Feature | Atera | New Relic | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | 9.8 (11 reviews) | 
| **Machine Learning** | Not enough data | 10.0 (10 reviews) | 
| **Systems Monitoring** | 8.3 (6 reviews) | 9.8 (14 reviews) | 

#### Issue Resolution

| Feature | Atera | New Relic | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | 9.3 (14 reviews) | 
| **Proactive Identification** | 8.3 (7 reviews) | 9.5 (14 reviews) | 
| **Resolution Guidance** | 6.9 (6 reviews) | 9.6 (12 reviews) | 

#### Management

| Feature | Atera | New Relic | 
|---|---|---|
| **System Integration** | 8.0 (5 reviews) | 9.6 (15 reviews) | 
| **Alerting** | Feature Not Available | 9.7 (15 reviews) | 
| **Reporting** | Feature Not Available | 9.4 (15 reviews) | 

#### Generative AI

| Feature | Atera | New Relic | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 8.7/10 | 106 |

#### Visibility

| Feature | Atera | New Relic | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | 9.2 (100 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.2 (102 reviews) | 
| **Reporting** | Not enough data | 9.0 (99 reviews) | 

#### Monitoring and Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Automation** | Not enough data | 8.8 (94 reviews) | 
| **Performance Baseline** | Not enough data | 9.0 (98 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.2 (101 reviews) | 

#### Agentic AI - Log Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (33 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (34 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (33 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (33 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (33 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (33 reviews) | 
| **Decision Making** | Not enough data | 8.3 (34 reviews) | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 8.7/10 | 99 |

#### Visibility 

| Feature | Atera | New Relic | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | 9.2 (95 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.2 (92 reviews) | 
| **Reporting** | Not enough data | 9.0 (91 reviews) | 

#### Monitoring and Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Multi-Server Management** | Not enough data | 8.8 (87 reviews) | 
| **Automation** | Not enough data | 8.4 (85 reviews) | 
| **Performance Baseline** | Not enough data | 8.7 (88 reviews) | 
| **Real-Time Monitoring** | Not enough data | 8.9 (91 reviews) | 
| **Immediate Alert Notification** | Not enough data | 8.9 (89 reviews) | 
| **Proactive Server Monitoring Software** | Not enough data | 8.9 (87 reviews) | 

#### Cloud environment support

| Feature | Atera | New Relic | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | Not enough data | 8.9 (77 reviews) | 
| **Software Scaling** | Not enough data | 8.4 (73 reviews) | 

#### Agentic AI - Server Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (17 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (18 reviews) | 
| **Decision Making** | Not enough data | 8.6 (17 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 235 |
| **New Relic** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | New Relic | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | New Relic | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | 
| **Integrations** | 8.0 (213 reviews) | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 8.9/10 | 82 |

#### Data Preparation

| Feature | Atera | New Relic | 
|---|---|---|
| **Data Sources** | Not enough data | 9.1 (67 reviews) | 
| **Indexing** | Not enough data | 9.0 (62 reviews) | 
| **Automated Tagging** | Not enough data | 8.5 (62 reviews) | 
| **Data Blending** | Not enough data | 8.6 (60 reviews) | 

#### Analysis

| Feature | Atera | New Relic | 
|---|---|---|
| **Track Trends** | Not enough data | 9.1 (62 reviews) | 
| **Detect Anomalies** | Not enough data | 9.1 (64 reviews) | 
| **Metric and Event Data** | Not enough data | 9.1 (68 reviews) | 
| **Search** | Not enough data | 9.0 (68 reviews) | 
| **Alerts** | Not enough data | 9.3 (69 reviews) | 
| **Live Tail** | Not enough data | 8.9 (63 reviews) | 

#### Visualization

| Feature | Atera | New Relic | 
|---|---|---|
| **Dashboards** | Not enough data | 9.5 (72 reviews) | 
| **Data Discovery** | Not enough data | 9.1 (65 reviews) | 

#### Agentic AI - Log Analysis

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (23 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (23 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (23 reviews) | 
| **Decision Making** | Not enough data | 8.7 (23 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **New Relic** | N/A | N/A |

#### Responses

| Feature | Atera | New Relic | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | New Relic | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | New Relic | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | New Relic | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | New Relic | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 8.7/10 | 187 |

#### Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Performance Baselines** | Not enough data | 8.9 (162 reviews) | 
| **Performance Analysis** | Not enough data | 9.0 (168 reviews) | 
| **Performance Monitoring** | Not enough data | 9.2 (170 reviews) | 
| **AI/ML Assistance** | Not enough data | 7.7 (136 reviews) | 
| **Multi-System Monitoring** | Not enough data | 8.9 (155 reviews) | 

#### Response

| Feature | Atera | New Relic | 
|---|---|---|
| **Dashboards and Visualization** | Not enough data | 9.1 (171 reviews) | 
| **Incident Alerting** | Not enough data | 8.9 (163 reviews) | 
| **Root Cause Analysis (RCA)** | Not enough data | 8.6 (156 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (53 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (53 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (51 reviews) | 
| **Decision Making** | Not enough data | 8.2 (51 reviews) | 

#### Performance

| Feature | Atera | New Relic | 
|---|---|---|
| **Real User Monitoring (RUM)** | Not enough data | 8.6 (152 reviews) | 
| **Second by Second Metrics** | Not enough data | 8.5 (142 reviews) | 

#### Functionality

| Feature | Atera | New Relic | 
|---|---|---|
| **Synthetic Monitoring** | Not enough data | 8.8 (149 reviews) | 
| **Dynamic Transaction Mapping** | Not enough data | 8.5 (143 reviews) | 
| **Load Balancing** | Not enough data | 8.2 (138 reviews) | 
| **Cloud Observability** | Not enough data | 8.8 (150 reviews) | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | N/A | N/A |

#### Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Configuration Management** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Orchestration** | Not enough data | Not enough data | 

#### Functionality

| Feature | Atera | New Relic | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Extensibility** | Not enough data | Not enough data | 

#### Processes

| Feature | Atera | New Relic | 
|---|---|---|
| **Pipeline Control** | Not enough data | Not enough data | 
| **Workflow Visualization** | Not enough data | Not enough data | 
| **Continuous Deployment** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 472 |
| **New Relic** | N/A | N/A |

#### Administration

| Feature | Atera | New Relic | 
|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | Not enough data | 
| **File Sharing** | 8.4 (438 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (443 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (422 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | New Relic | 
|---|---|---|
| **Remote Reboot** | 8.9 (441 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (391 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | New Relic | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (364 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (357 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | New Relic | 
|---|---|---|
| **Data Encryption** | 7.8 (380 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | New Relic | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (397 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (393 reviews) | Not enough data | 

#### Performance

| Feature | Atera | New Relic | 
|---|---|---|
| **Reporting** | 8.2 (426 reviews) | Not enough data | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 8.6/10 | 37 |

#### Alerts management

| Feature | Atera | New Relic | 
|---|---|---|
| **Multi-mode alerts** | Not enough data | 8.4 (34 reviews) | 
| **Opimization alerts** | Not enough data | 8.3 (35 reviews) | 
| **Incident alerts** | Not enough data | 9.0 (36 reviews) | 

#### Monitoring

| Feature | Atera | New Relic | 
|---|---|---|
| **Resource utilization** | Not enough data | 8.6 (36 reviews) | 
| **Real-time monitoring** | Not enough data | 9.4 (36 reviews) | 
| **Performance baseline** | Not enough data | 8.7 (36 reviews) | 
| **API monitoring** | Not enough data | 9.1 (36 reviews) | 

#### Automation

| Feature | Atera | New Relic | 
|---|---|---|
| **Resolution automation** | Not enough data | 8.1 (35 reviews) | 
| **Automation** | Not enough data | 8.4 (36 reviews) | 

#### Analysis

| Feature | Atera | New Relic | 
|---|---|---|
| **Search** | Not enough data | 8.5 (35 reviews) | 
| **Reporting** | Not enough data | 8.6 (36 reviews) | 
| **Visualization** | Not enough data | 9.0 (36 reviews) | 
| **Track trends** | Not enough data | 8.4 (35 reviews) | 

#### Issue Resolution

| Feature | Atera | New Relic | 
|---|---|---|
| **Root cause identification** | Not enough data | 8.3 (36 reviews) | 
| **Resolution guidance** | Not enough data | 8.2 (36 reviews) | 
| **Proactive identification** | Not enough data | 8.8 (36 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **New Relic** | N/A | N/A |

#### Generative AI

| Feature | Atera | New Relic | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 7.9/10 | 37 |

#### Generative AI

| Feature | Atera | New Relic | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (37 reviews) | 

#### Agentic AI - IT Alerting

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (19 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (19 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (19 reviews) | 
| **Decision Making** | Not enough data | 8.1 (19 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 16 |
| **New Relic** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | New Relic | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | New Relic | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | New Relic | 
|---|---|---|
| **Ticket Status Updates** | 7.9 (11 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.1 (12 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | New Relic | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.2 (14 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.9 (11 reviews) | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | 8.9/10 | 18 |

#### Telemetry Collection & Ingestion - Observability

| Feature | Atera | New Relic | 
|---|---|---|
| **Multi-Telemetry Ingestion** | Not enough data | 9.2 (16 reviews) | 
| **OpenTelemetry Support** | Not enough data | 9.4 (16 reviews) | 

#### Agentic AI - Observability Software

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 8.8 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (15 reviews) | 
| **Decision Making** | Not enough data | 9.0 (15 reviews) | 

#### Visualization & Dashboards - Observability

| Feature | Atera | New Relic | 
|---|---|---|
| **Service Dependency Mapping** | Not enough data | 9.4 (16 reviews) | 
| **Unified Dashboard** | Not enough data | 9.0 (16 reviews) | 
| **Trace Visualization** | Not enough data | 9.2 (16 reviews) | 

#### Correlation & Root Cause Analysis - Observability

| Feature | Atera | New Relic | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | 9.2 (16 reviews) | 
| **Root Cause Detection** | Not enough data | 9.4 (17 reviews) | 
| **Intelligent Alerting** | Not enough data | 9.3 (16 reviews) | 

#### Scalability & Ecosystem Integration - Observability

| Feature | Atera | New Relic | 
|---|---|---|
| **Kubernetes Monitoring** | Not enough data | 8.9 (16 reviews) | 
| **Hybrid/Multi-Cloud Support** | Not enough data | 8.8 (16 reviews) | 

#### AI Features - Observability

| Feature | Atera | New Relic | 
|---|---|---|
| **Predictive Insights** | Not enough data | 8.2 (16 reviews) | 
| **AI-Generated Incident Summaries** | Not enough data | 8.5 (16 reviews) | 
| **AI Anomaly Detection** | Not enough data | 9.0 (16 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | Atera | New Relic | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | Atera | New Relic | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | Atera | New Relic | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | Atera | New Relic | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 233 |
| **New Relic** | N/A | N/A |

#### Incident Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (211 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (214 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (207 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (212 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.1 (204 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | New Relic | 
|---|---|---|
| **Dashboards** | 8.6 (212 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (209 reviews) | Not enough data | 
| **Surveys** | 7.8 (202 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | New Relic | 
|---|---|---|
| **Mobile** | 7.4 (208 reviews) | Not enough data | 
| **Self Service** | 8.5 (205 reviews) | Not enough data | 
| **Active Directory** | 8.0 (202 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (198 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | N/A | N/A |

#### System Control

| Feature | Atera | New Relic | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | New Relic | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **New Relic** | N/A | N/A |

#### Analysis

| Feature | Atera | New Relic | 
|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | Not enough data | 

#### Platform

| Feature | Atera | New Relic | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | Not enough data | 

#### Security

| Feature | Atera | New Relic | 
|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **New Relic** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to New Relic (11):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Incident Management Software](https://www.g2.com/categories/incident-management), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Observability Software](https://www.g2.com/categories/observability-software), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | New Relic | 
|---|---|---|
| **Small-Business** | 58.6% | 27.9% | 
| **Mid-Market** | 32.2% | 42.5% | 
| **Enterprise** | 9.2% | 29.5% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.8%
- **Computer & Network Security:** 12.2%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.5%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.2%
- **Construction:** 2.1%
- **Computer Software:** 2.0%
- **Other:** 36.5%

#### New Relic

- **Information Technology and Services:** 25.1%
- **Computer Software:** 17.6%
- **Financial Services:** 8.7%
- **Internet:** 8.0%
- **Retail:** 2.3%
- **Banking:** 2.0%
- **Entertainment:** 2.0%
- **Marketing and Advertising:** 1.8%
- **Education Management:** 1.8%
- **Telecommunications:** 1.2%
- **Other:** 29.5%

---
## Alternatives

### Alternatives to Atera

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- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (499 reviews)

### Alternatives to New Relic

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (704 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (476 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (635 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (396 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (199 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### New Relic

- Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments
  > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..."
- Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment
  > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-new-relic)