# Atera vs LogMeIn Resolve Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in overall user satisfaction, reflected in its higher G2 Score compared to LogMeIn Resolve. Users appreciate Atera's versatility and integration with various tools, which streamlines troubleshooting and enhances operational efficiency.
- **Users say** that LogMeIn Resolve stands out for its seamless **screen sharing** capabilities, which significantly aid support activities. Reviewers highlight the convenience of using the software directly in a browser tab, making it a user-friendly option for remote support.
- **According to verified reviews** , Atera's implementation process is praised for its logical and responsive website layout, which helps users navigate its features easily. This contrasts with some users' experiences with LogMeIn Resolve, who noted challenges in matching specific workflow needs during setup.
- **Reviewers mention** that LogMeIn Resolve offers advanced tools for troubleshooting, such as **file transfer** and system diagnostics, which enhance productivity for IT teams managing multiple sessions. This feature is particularly valued by users who require efficient session management.
- **G2 reviewers highlight** Atera's comprehensive approach by combining remote monitoring, management, and helpdesk ticketing into one platform. This integration allows users to reduce reliance on multiple disjointed IT solutions, a significant advantage for businesses looking to streamline operations.
- **Users report** that while both products provide solid remote access capabilities, Atera's patch management and scripting features are particularly effective in ensuring systems are up-to-date and operational, which is crucial for maintaining security and performance in IT environments.



| | Atera | LogMeIn Resolve | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,145 | 467 | 
| **Largest Market Segment** | Small-Business (58.0% of reviews) | Mid-Market (42.7% of reviews) | 
| **Entry Level Price** | Free Trial | $29.00 25 endpoints; unlimited agents | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### LogMeIn Resolve

Pros:
- Ease of Use (54 reviews)
- Remote Control (29 reviews)

Cons:
- Remote Access Issues (13 reviews)
- Expensive (12 reviews)

---
## Ratings Comparison
| Rating | Atera | LogMeIn Resolve | 
|---|---|---|
  | **Meets Requirements** | 8.8 (911 reviews) | 9.0 (374 reviews) | 
  | **Ease of Use** | 9.2 (1019 reviews) | 9.0 (375 reviews) | 
  | **Ease of Setup** | 9.2 (870 reviews) | 8.8 (207 reviews) | 
  | **Ease of Admin** | 9.0 (592 reviews) | 8.8 (180 reviews) | 
  | **Quality of Support** | 9.0 (865 reviews) | 8.7 (324 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (584 reviews) | 8.7 (168 reviews) | 
  | **Product Direction (% positive)** | 9.4 (893 reviews) | 8.0 (360 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### LogMeIn Resolve

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 25 endpoints; unlimited agents

Description: Secure unattended access of managed Windows, Mac, and Android devices.

Key Features:
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access

[Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **LogMeIn Resolve** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (295 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 180 |
| **LogMeIn Resolve** | N/A | N/A |

#### Administration

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Change Management** | 8.1 (155 reviews) | Not enough data | 
| **Asset Management** | 8.3 (159 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (162 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Help Desk** | 8.6 (159 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (155 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (154 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Reporting** | 8.6 (153 reviews) | Not enough data | 
| **Administration Console** | 8.9 (154 reviews) | Not enough data | 
| **Access Management** | 8.7 (150 reviews) | Not enough data | 
| **Asset Management** | 8.4 (150 reviews) | Not enough data | 
| **Policy Dictation** | 8.1 (145 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Ticketing System** | 8.5 (157 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (150 reviews) | Not enough data | 
| **Alerting** | 8.8 (155 reviews) | Not enough data | 
| **Automation** | 8.7 (153 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (20 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (20 reviews) | Not enough data | 
| **Decision Making** | 7.3 (19 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 765 |
| **LogMeIn Resolve** | 9.1/10 | 36 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Device Management** | 8.9 (629 reviews) ✓ Verified | 9.3 (23 reviews) | 
| **Asset Management** | 8.2 (94 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (70 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Monitoring** | 9.1 (652 reviews) ✓ Verified | 9.4 (25 reviews) | 
| **Asset Tracking** | 8.3 (546 reviews) ✓ Verified | 9.1 (20 reviews) | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | 8.7 (21 reviews) | 
| **Patch Management** | 8.7 (621 reviews) ✓ Verified | 8.3 (22 reviews) | 
| **Asset Tracking** | 8.2 (77 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Workflow Management** | 8.7 (105 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Access** | 9.1 (626 reviews) ✓ Verified | 9.6 (31 reviews) | 
| **Service Management (Issue Prioritization)** | 8.8 (89 reviews) | Not enough data | 
| **Ticketing** | 8.8 (128 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (98 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (84 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (78 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (83 reviews) | Not enough data | 
| **Decision Making** | 7.4 (77 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **LogMeIn Resolve** | N/A | N/A |

#### Scope

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 7.9 (34 reviews) | Not enough data | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | Not enough data | 
| **Device Configuration** | 7.7 (27 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 308 |
| **LogMeIn Resolve** | N/A | N/A |

#### Functionality

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Performance Monitoring** | 8.9 (284 reviews) | Not enough data | 
| **Alerting** | 8.9 (290 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (272 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (263 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **360-Degree Network Visibility** | 8.2 (34 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (38 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (35 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Performance Baseline** | 8.4 (259 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (261 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (248 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Predictive Performance Analytics** | 8.1 (33 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (33 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (34 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (35 reviews) | Not enough data | 
| **Integrated Network Security** | 8.2 (34 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (33 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.1 (34 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (32 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.4 (32 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (32 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (28 reviews) | Not enough data | 
| **Decision Making** | 7.6 (28 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 19 |
| **LogMeIn Resolve** | N/A | N/A |

#### Functionality

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **System Integration** | 8.3 (6 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 234 |
| **LogMeIn Resolve** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (224 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.8 (216 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (208 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (204 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (213 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 7.2 (193 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (190 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (29 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (29 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (29 reviews) | Not enough data | 
| **Decision Making** | 7.7 (29 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Central Dashboard** | 8.8 (217 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (207 reviews) | Not enough data | 
| **Risk Management** | 7.6 (205 reviews) | Not enough data | 
| **Integrations** | 8.0 (212 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **LogMeIn Resolve** | N/A | N/A |

#### Responses

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 474 |
| **LogMeIn Resolve** | 8.6/10 | 94 |

#### Administration

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | 9.2 (85 reviews) | 
| **File Sharing** | 8.4 (437 reviews) | 9.0 (77 reviews) | 
| **Session Recording** | 7.3 (382 reviews) | 8.9 (64 reviews) | 
| **Unattended Remote Access** | 8.9 (445 reviews) | 8.9 (70 reviews) | 
| **Multi - Session Handling** | 8.2 (421 reviews) | 8.6 (68 reviews) | 
| **Multi-Monitor Support** | 8.2 (440 reviews) | 8.5 (70 reviews) | 

#### Maintenance

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Reboot** | 8.9 (441 reviews) | 8.9 (71 reviews) | 
| **Remote Printing** | 7.8 (390 reviews) | 8.4 (48 reviews) | 

#### Communication 

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Text Chat** | Feature Not Available | 8.8 (67 reviews) | 
| **VoIP** | 6.1 (363 reviews) | 7.9 (46 reviews) | 
| **Video Conference Call** | 6.1 (356 reviews) | 8.2 (48 reviews) | 
| **Screen Annotations** | 6.9 (367 reviews) | 8.5 (49 reviews) | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Data Encryption** | 7.7 (379 reviews) | 8.6 (51 reviews) | 
| **Compliance** | 8.0 (388 reviews) | 8.3 (51 reviews) | 

#### Device Support

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Mobile Device Access** | 7.4 (390 reviews) | 8.5 (59 reviews) | 
| **Multi-Platform Support** | 8.2 (396 reviews) | 8.6 (57 reviews) | 
| **Cross-Platform** | 8.2 (392 reviews) | 8.4 (59 reviews) | 

#### Performance

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Reporting** | 8.3 (425 reviews) | 8.3 (60 reviews) | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 286 |
| **LogMeIn Resolve** | 7.7/10 | 8 |

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Summarization** | 7.2 (281 reviews) | 7.7 (8 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.7/10 | 15 |
| **LogMeIn Resolve** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Document Processing** | 8.2 (10 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (10 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Adaptive Responses** | 7.8 (10 reviews) | Not enough data | 
| **Task Execution** | 7.7 (10 reviews) | Not enough data | 
| **Independent Decision Making** | 8.0 (10 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (10 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Ticket Status Updates** | 8.2 (10 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.4 (11 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.5 (10 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Knowledge Base Utilization** | 8.0 (10 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (13 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.9 (11 reviews) | Not enough data | 
| **User Self-Service Assistance** | 8.0 (10 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.8 (10 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 232 |
| **LogMeIn Resolve** | 8.3/10 | 101 |

#### Incident Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (210 reviews) | 8.5 (59 reviews) | 
| **Ticket Prioritization** | 8.5 (213 reviews) | 8.2 (60 reviews) | 
| **Ticket Notifications** | 8.8 (206 reviews) | 8.3 (62 reviews) | 
| **Knowledge Base** | 8.3 (211 reviews) | 8.2 (62 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.2 (203 reviews) | 8.1 (56 reviews) | 

#### Reporting

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Dashboards** | 8.6 (211 reviews) | 8.3 (73 reviews) | 
| **Time Tracking** | 8.4 (208 reviews) | 8.2 (72 reviews) | 
| **Surveys** | 7.8 (201 reviews) | 8.4 (58 reviews) | 

#### Access & Usability

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Mobile** | 7.4 (207 reviews) | 8.1 (74 reviews) | 
| **Self Service** | 8.5 (204 reviews) | 8.7 (72 reviews) | 
| **Active Directory** | 8.0 (201 reviews) | 8.1 (59 reviews) | 
| **Multi-Channel Access** | 8.3 (197 reviews) | 8.5 (65 reviews) | 

#### Agentic AI - Service Desk

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### System Control

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | 8.5/10 | 9 |

#### Platform - Mobile Device Management (MDM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (7 reviews) | 

#### Operating System

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (8 reviews) | 
| **Apple Support** | Not enough data | 8.7 (5 reviews) | 
| **Android Support** | Not enough data | 8.3 (7 reviews) | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.3 (8 reviews) | 
| **Applications Consolidation** | Not enough data | 7.8 (6 reviews) | 
| **Whitelist** | Not enough data | 8.1 (6 reviews) | 
| **Blacklist** | Not enough data | 8.1 (6 reviews) | 
| **Usage Information** | Not enough data | 8.6 (6 reviews) | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (6 reviews) | 
| **Security** | Not enough data | 9.3 (7 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **LogMeIn Resolve** | N/A | N/A |

#### Analysis

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | Not enough data | 

#### Platform

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | Not enough data | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | 8.3/10 | 92 |

#### Administration

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Usage Information** | Not enough data | 8.5 (79 reviews) | 
| **Integrations** | Not enough data | 8.1 (71 reviews) | 
| **Diagnostics** | Not enough data | 8.3 (76 reviews) | 
| **Session Recording** | Not enough data | 8.3 (76 reviews) | 
| **Session Transfer** | Not enough data | 8.1 (71 reviews) | 
| **Unattended Access** | Not enough data | 8.4 (76 reviews) | 
| **File Sharing** | Not enough data | 8.5 (82 reviews) | 

#### Platform

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.6 (72 reviews) | 
| **Mobile Device Access** | Not enough data | 8.2 (69 reviews) | 
| **Applications Management** | Not enough data | 8.5 (74 reviews) | 
| **Remote Device Control** | Not enough data | 8.7 (84 reviews) | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Wipe** | Not enough data | 7.7 (60 reviews) | 
| **Device Management** | Not enough data | 8.4 (77 reviews) | 
| **Device Enrollment** | Not enough data | 8.4 (70 reviews) | 

---
## Categories
**Shared Categories (6):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Atera (9):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to LogMeIn Resolve (3):** [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | LogMeIn Resolve | 
|---|---|---|
| **Small-Business** | 58.0% | 36.0% | 
| **Mid-Market** | 32.2% | 42.7% | 
| **Enterprise** | 9.7% | 21.3% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.9%
- **Computer & Network Security:** 12.0%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.4%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.4%
- **Construction:** 2.1%
- **Computer Software:** 1.9%
- **Other:** 36.5%

#### LogMeIn Resolve

- **Information Technology and Services:** 22.1%
- **Computer Software:** 10.7%
- **Hospital & Health Care:** 6.8%
- **Construction:** 3.5%
- **Computer & Network Security:** 3.3%
- **Insurance:** 2.2%
- **Computer Networking:** 2.2%
- **Financial Services:** 2.0%
- **Education Management:** 2.0%
- **Accounting:** 2.0%
- **Other:** 43.2%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

### Alternatives to LogMeIn Resolve

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### LogMeIn Resolve

- Title: [Is GoToAssist legitimate?](https://www.g2.com/discussions/is-gotoassist-legitimate) — 3 comments
  > **Top comment:** "Yes, of course."
- Title: [How do I use GoToAssist remote?](https://www.g2.com/discussions/how-do-i-use-gotoassist-remote) — 1 comment
  > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-logmein-resolve)