Compare Atera and LogMeIn Resolve 
At a Glance
Market Segments
Small-Business (60.7% of reviews)
Mid-Market (41.9% of reviews)
Entry-Level Pricing
Free Trial
Free 3 Agent / 5 Endpoints
Atera
Star Rating
(1,069)4.6 out of 5
Market Segments
Small-Business (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansLogMeIn Resolve
Star Rating
(442)4.4 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LogMeIn Resolve excels in its remote support capabilities, with users praising its ability to connect to remote PCs effortlessly through a simple link. This feature has been highlighted as particularly beneficial for troubleshooting and support tasks, making it a reliable choice for those needing quick resolutions.
- Users say Atera stands out for its user-friendly interface and efficient management of patching and tickets, allowing teams to operate effectively without a large workforce. Reviewers appreciate the intuitive design, which simplifies navigation and enhances productivity.
- According to verified reviews, LogMeIn Resolve is noted for its high-speed performance and robust security features, which contribute to a seamless remote connection experience. Users have remarked on its reliability compared to competitors, making it a strong contender for organizations prioritizing security and speed.
- Reviewers mention that Atera's licensing structure is advantageous for managed service providers (MSPs), as it charges based on the number of technicians rather than endpoints. This flexibility allows businesses to scale affordably, which is a significant plus for growing companies.
- G2 reviewers highlight that while LogMeIn Resolve has a solid performance in remote access and device management, it may not fully meet the diverse workflow needs of all users, with some mentioning configuration challenges. This indicates that while it has strong features, there may be limitations in customization for specific environments.
- Users report that Atera's initial setup process is straightforward and quick, with many finding it easy to get started. This ease of implementation is a critical factor for businesses looking to minimize downtime and streamline their operations from the outset.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
Atera
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
8.8
874
9.0
357
Ease of Use
9.2
951
9.0
358
Ease of Setup
9.1
803
8.9
190
Ease of Admin
9.0
595
8.9
178
Quality of Support
9.0
830
8.7
308
Has the product been a good partner in doing business?
9.2
587
8.7
167
Product Direction (% positive)
9.4
861
8.0
346
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
309
Not enough data
8.5
304
Not enough data
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
600
|
Verified
9.3
21
8.3
80
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
615
|
Verified
9.3
22
8.3
545
|
Verified
9.1
20
8.3
546
|
Verified
8.6
20
8.6
597
|
Verified
8.3
19
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
93
Not enough data
Service Management
9.1
600
|
Verified
9.4
23
8.7
86
Not enough data
8.6
109
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.5
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
9.2
81
8.4
436
9.0
77
7.3
381
8.9
63
9.0
440
8.8
68
8.2
420
8.5
67
8.2
439
8.5
70
Maintenance
8.9
439
8.9
70
7.8
389
8.4
48
Communication
Feature Not Available
8.8
66
6.0
362
7.9
46
6.1
355
8.2
48
6.9
366
8.5
49
Security
7.8
378
8.6
51
8.0
386
8.3
51
Device Support
7.4
389
8.5
58
8.2
394
8.6
56
8.2
391
8.4
58
Performance
8.2
424
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
280
7.7
8
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
8.5
59
8.5
212
8.2
60
8.8
205
8.3
62
8.2
210
8.2
62
8.1
202
8.1
56
Reporting
8.6
211
8.3
73
8.4
207
8.2
72
7.8
200
8.4
58
Access & Usability
7.4
207
8.1
73
8.5
203
8.7
72
8.0
200
8.1
59
8.3
196
8.5
65
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.6
7
Operating System
Not enough data
9.3
7
Not enough data
8.7
5
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.3
7
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Platform
Not enough data
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Security
Not enough data
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Categories
Categories
Shared Categories
Atera and LogMeIn Resolve are categorized as Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, Remote Support, Endpoint Management, and Service Desk
Unique Categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.4%
Computer & Network Security
12.5%
Manufacturing
3.2%
Hospital & Health Care
3.1%
Telecommunications
3.1%
Other
47.7%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.6%
Computer & Network Security
3.4%
Other
52.6%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
