# Atera vs LogMeIn Resolve Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in its ticketing workflow, making it significantly easier to track, assign, and update requests without the hassle of email chains. Users appreciate the clean interface, which remains user-friendly even during busy periods, enhancing overall productivity.
- **Users say** that LogMeIn Resolve provides a reliable remote access experience, particularly for managing Windows endpoints across various client environments. The combination of monitoring, patching, and automation features is highlighted as a strong point, making it a solid choice for IT support.
- **Reviewers mention** that Atera's all-in-one platform simplifies everyday IT support tasks. Users can open tickets, connect remotely, and check device health from a single screen, which reduces the need for excessive clicking and streamlines workflows.
- **According to verified reviews** , LogMeIn Resolve is praised for its user-friendly interface and ease of use, with many users finding it straightforward to navigate. This aspect is particularly beneficial for teams looking for a quick onboarding process.
- **G2 reviewers highlight** that Atera's training process for new team members is significantly improved due to its logical interface. Users report that new staff can quickly become comfortable with handling support tickets and running remote sessions, which is a major advantage for growing teams.
- **Users express concerns** about LogMeIn Resolve's overall market presence and support capabilities, noting that while it has strong features, it may not meet the diverse needs of all users as effectively as Atera, which has a broader appeal in the small business segment.



| | Atera | LogMeIn Resolve | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,221 | 469 | 
| **Largest Market Segment** | Small-Business (56.0% of reviews) | Mid-Market (42.9% of reviews) | 
| **Entry Level Price** | Free Trial | $29.00 25 endpoints; unlimited agents | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### LogMeIn Resolve

Pros:
- Ease of Use (54 reviews)
- Remote Control (29 reviews)

Cons:
- Remote Access Issues (13 reviews)
- Expensive (12 reviews)

---
## Ratings Comparison
| Rating | Atera | LogMeIn Resolve | 
|---|---|---|
  | **Meets Requirements** | 8.8 (942 reviews) | 9.0 (379 reviews) | 
  | **Ease of Use** | 9.3 (1089 reviews) | 9.0 (380 reviews) | 
  | **Ease of Setup** | 9.2 (940 reviews) | 8.9 (212 reviews) | 
  | **Ease of Admin** | 9.0 (597 reviews) | 8.9 (184 reviews) | 
  | **Quality of Support** | 9.0 (896 reviews) | 8.7 (329 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (589 reviews) | 8.7 (172 reviews) | 
  | **Product Direction (% positive)** | 9.4 (923 reviews) | 8.0 (365 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### LogMeIn Resolve

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 25 endpoints; unlimited agents

Description: Secure unattended access of managed Windows, Mac, and Android devices.

Key Features:
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access

[Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 351 |
| **LogMeIn Resolve** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (307 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (306 reviews) | Not enough data | 
| **Workflow** | 8.5 (306 reviews) | Not enough data | 
| **Response Automation** | 8.3 (297 reviews) | Not enough data | 
| **SLA Management** | 8.2 (289 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (294 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (294 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (288 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 7.2 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (238 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (33 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Customer Portal** | 8.2 (291 reviews) | Not enough data | 
| **Email to Case** | 8.7 (289 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (284 reviews) | Not enough data | 
| **Social Integration** | 6.4 (270 reviews) | Not enough data | 
| **Voice** | 6.2 (267 reviews) | Not enough data | 

#### Platform

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Mobile User Support** | 7.2 (299 reviews) | Not enough data | 
| **Customization ** | 7.8 (307 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (307 reviews) | Not enough data | 
| **Integration** | 8.1 (310 reviews) | Not enough data | 
| **Reporting** | 8.2 (316 reviews) | Not enough data | 
| **Dashboards** | 8.5 (312 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 186 |
| **LogMeIn Resolve** | N/A | N/A |

#### Administration

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Change Management** | 8.1 (158 reviews) | Not enough data | 
| **Asset Management** | 8.4 (163 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (167 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Help Desk** | 8.6 (163 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (158 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (157 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Reporting** | 8.6 (158 reviews) | Not enough data | 
| **Administration Console** | 8.9 (157 reviews) | Not enough data | 
| **Access Management** | 8.7 (153 reviews) | Not enough data | 
| **Asset Management** | 8.5 (154 reviews) | Not enough data | 
| **Policy Dictation** | 8.2 (148 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Ticketing System** | 8.5 (161 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (153 reviews) | Not enough data | 
| **Alerting** | 8.9 (158 reviews) | Not enough data | 
| **Automation** | 8.7 (156 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 
| **Decision Making** | 7.5 (22 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 830 |
| **LogMeIn Resolve** | 9.0/10 | 36 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Device Management** | 9.0 (658 reviews) ✓ Verified | 9.3 (23 reviews) | 
| **Asset Management** | 8.3 (116 reviews) | 8.3 (6 reviews) | 
| **ITIL Policy Compliance** | 8.0 (75 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Monitoring** | 9.2 (685 reviews) ✓ Verified | 9.4 (25 reviews) | 
| **Asset Tracking** | 8.3 (554 reviews) ✓ Verified | 9.1 (20 reviews) | 
| **Application Deployment** | 8.3 (559 reviews) ✓ Verified | 8.7 (21 reviews) | 
| **Patch Management** | 8.7 (643 reviews) ✓ Verified | 8.3 (22 reviews) | 
| **Asset Tracking** | 8.3 (84 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Workflow Management** | 8.7 (125 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Access** | 9.1 (656 reviews) ✓ Verified | 9.6 (32 reviews) | 
| **Service Management (Issue Prioritization)** | 8.9 (102 reviews) | Not enough data | 
| **Ticketing** | 9.0 (164 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (108 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (82 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (93 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (82 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (83 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (89 reviews) | Not enough data | 
| **Decision Making** | 7.4 (83 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 40 |
| **LogMeIn Resolve** | 10.0/10 | 8 |

#### Scope

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 8.0 (36 reviews) | 10.0 (5 reviews) | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (36 reviews) | Not enough data | 
| **Endpoint Protection** | 7.4 (33 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | Not enough data | 
| **Device Configuration** | 7.8 (29 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (30 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 312 |
| **LogMeIn Resolve** | N/A | N/A |

#### Functionality

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Performance Monitoring** | 8.9 (287 reviews) | Not enough data | 
| **Alerting** | 8.9 (293 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (275 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (266 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.7 (41 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Performance Baseline** | 8.4 (262 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (264 reviews) | Not enough data | 
| **Path Analysis** | 8.0 (251 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.9 (38 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (37 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (37 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 24 |
| **LogMeIn Resolve** | N/A | N/A |

#### Functionality

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Artificial Intelligence** | 9.0 (8 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.8 (8 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Root Cause Identification** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Identification** | 8.7 (9 reviews) | Not enough data | 
| **Resolution Guidance** | 7.7 (8 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **System Integration** | 8.9 (9 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 238 |
| **LogMeIn Resolve** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (226 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.8 (218 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (210 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (206 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (215 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (31 reviews) | Not enough data | 
| **Decision Making** | 7.7 (31 reviews) | Not enough data | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Central Dashboard** | 8.8 (219 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (209 reviews) | Not enough data | 
| **Risk Management** | 7.6 (207 reviews) | Not enough data | 
| **Integrations** | 8.0 (214 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 15 |
| **LogMeIn Resolve** | N/A | N/A |

#### Responses

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Personalization** | 9.8 (10 reviews) | Not enough data | 
| **Route To Human** | 8.9 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Conversation Editor** | 9.6 (9 reviews) | Not enough data | 
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Independent Decision Making** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (9 reviews) | Not enough data | 
| **Task Execution** | 9.5 (10 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 9.7 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (11 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 480 |
| **LogMeIn Resolve** | 8.6/10 | 94 |

#### Administration

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Screen Sharing** | 8.7 (444 reviews) | 9.2 (85 reviews) | 
| **File Sharing** | 8.4 (438 reviews) | 9.0 (77 reviews) | 
| **Session Recording** | 7.3 (383 reviews) | 8.9 (64 reviews) | 
| **Unattended Remote Access** | 8.9 (447 reviews) | 8.9 (70 reviews) | 
| **Multi - Session Handling** | 8.2 (422 reviews) | 8.6 (68 reviews) | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | 8.5 (70 reviews) | 

#### Maintenance

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Reboot** | 8.9 (445 reviews) | 8.9 (71 reviews) | 
| **Remote Printing** | 7.8 (392 reviews) | 8.4 (48 reviews) | 

#### Communication 

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Text Chat** | Feature Not Available | 8.8 (67 reviews) | 
| **VoIP** | 6.1 (365 reviews) | 7.9 (46 reviews) | 
| **Video Conference Call** | 6.1 (358 reviews) | 8.2 (48 reviews) | 
| **Screen Annotations** | 6.9 (368 reviews) | 8.5 (49 reviews) | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Data Encryption** | 7.8 (381 reviews) | 8.6 (51 reviews) | 
| **Compliance** | 8.0 (389 reviews) | 8.3 (51 reviews) | 

#### Device Support

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | 8.6 (61 reviews) | 
| **Multi-Platform Support** | 8.2 (398 reviews) | 8.6 (57 reviews) | 
| **Cross-Platform** | 8.2 (394 reviews) | 8.4 (59 reviews) | 

#### Performance

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Reporting** | 8.3 (427 reviews) | 8.3 (61 reviews) | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **LogMeIn Resolve** | 7.7/10 | 8 |

#### Generative AI

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | 7.7 (8 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 21 |
| **LogMeIn Resolve** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Ticket Status Updates** | 8.1 (12 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.5 (14 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (15 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.1 (12 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 239 |
| **LogMeIn Resolve** | 8.3/10 | 101 |

#### Incident Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (212 reviews) | 8.5 (59 reviews) | 
| **Ticket Prioritization** | 8.5 (215 reviews) | 8.2 (60 reviews) | 
| **Ticket Notifications** | 8.8 (208 reviews) | 8.3 (62 reviews) | 
| **Knowledge Base** | 8.2 (214 reviews) | 8.2 (62 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.2 (205 reviews) | 8.1 (56 reviews) | 

#### Reporting

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Dashboards** | 8.6 (216 reviews) | 8.3 (73 reviews) | 
| **Time Tracking** | 8.5 (210 reviews) | 8.2 (72 reviews) | 
| **Surveys** | 7.8 (203 reviews) | 8.4 (58 reviews) | 

#### Access & Usability

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Mobile** | 7.4 (211 reviews) | 8.1 (74 reviews) | 
| **Self Service** | 8.6 (206 reviews) | 8.7 (72 reviews) | 
| **Active Directory** | 8.0 (203 reviews) | 8.1 (59 reviews) | 
| **Multi-Channel Access** | 8.3 (199 reviews) | 8.5 (65 reviews) | 

#### Agentic AI - Service Desk

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (27 reviews) | Not enough data | 
| **Decision Making** | 8.0 (27 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### System Control

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | 8.5/10 | 9 |

#### Platform - Mobile Device Management (MDM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (7 reviews) | 

#### Operating System

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (8 reviews) | 
| **Apple Support** | Not enough data | 8.7 (5 reviews) | 
| **Android Support** | Not enough data | 8.3 (7 reviews) | 

#### Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.3 (8 reviews) | 
| **Applications Consolidation** | Not enough data | 7.8 (6 reviews) | 
| **Whitelist** | Not enough data | 8.1 (6 reviews) | 
| **Blacklist** | Not enough data | 8.1 (6 reviews) | 
| **Usage Information** | Not enough data | 8.6 (6 reviews) | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (6 reviews) | 
| **Security** | Not enough data | 9.3 (7 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 91 |
| **LogMeIn Resolve** | N/A | N/A |

#### Analysis

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Threat Detection** | 8.2 (79 reviews) | Not enough data | 

#### Platform

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (80 reviews) | Not enough data | 
| **Remote Access** | 8.9 (85 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (79 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (85 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.6 (83 reviews) | Not enough data | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Protection** | 8.4 (83 reviews) | Not enough data | 
| **Patch Management** | 9.0 (86 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.2 (82 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (79 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.8 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.7 (14 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **LogMeIn Resolve** | 8.3/10 | 93 |

#### Administration

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Usage Information** | Not enough data | 8.5 (80 reviews) | 
| **Integrations** | Not enough data | 8.1 (72 reviews) | 
| **Diagnostics** | Not enough data | 8.3 (77 reviews) | 
| **Session Recording** | Not enough data | 8.3 (77 reviews) | 
| **Session Transfer** | Not enough data | 8.1 (73 reviews) | 
| **Unattended Access** | Not enough data | 8.4 (76 reviews) | 
| **File Sharing** | Not enough data | 8.5 (83 reviews) | 

#### Platform

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.6 (72 reviews) | 
| **Mobile Device Access** | Not enough data | 8.1 (70 reviews) | 
| **Applications Management** | Not enough data | 8.5 (75 reviews) | 
| **Remote Device Control** | Not enough data | 8.7 (85 reviews) | 

#### Security

| Feature | Atera | LogMeIn Resolve | 
|---|---|---|
| **Remote Wipe** | Not enough data | 7.7 (60 reviews) | 
| **Device Management** | Not enough data | 8.4 (77 reviews) | 
| **Device Enrollment** | Not enough data | 8.4 (70 reviews) | 

---
## Categories
**Shared Categories (7):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Atera (8):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to LogMeIn Resolve (3):** [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | LogMeIn Resolve | 
|---|---|---|
| **Small-Business** | 56.0% | 35.8% | 
| **Mid-Market** | 31.1% | 42.9% | 
| **Enterprise** | 12.9% | 21.2% | 

### By Industry

#### Atera

- **Information Technology and Services:** 30.4%
- **Computer & Network Security:** 11.9%
- **Manufacturing:** 3.3%
- **Consumer Services:** 3.2%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.7%
- **Marketing and Advertising:** 2.6%
- **Consulting:** 2.4%
- **Automotive:** 2.3%
- **Construction:** 2.2%
- **Other:** 36.3%

#### LogMeIn Resolve

- **Information Technology and Services:** 21.9%
- **Computer Software:** 11.3%
- **Hospital & Health Care:** 6.7%
- **Computer & Network Security:** 3.5%
- **Construction:** 3.5%
- **Computer Networking:** 2.2%
- **Insurance:** 2.2%
- **Accounting:** 2.0%
- **Education Management:** 2.0%
- **Financial Services:** 2.0%
- **Other:** 43.0%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4585 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1101 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (782 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (513 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)

### Alternatives to LogMeIn Resolve

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4585 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (711 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (661 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (782 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### LogMeIn Resolve

- Title: [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) — 3 comments
  > **Top comment:** "Yes, of course."
- Title: [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) — 1 comment
  > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-logmein-resolve)