# Atera, Kaseya VSA vs Syncro Comparison

| | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,134 | 323 | 500 | 
| **Largest Market Segment** | Small-Business (58.4% of reviews) | Small-Business (51.8% of reviews) | Small-Business (90.0% of reviews) | 
| **Entry Level Price** | Free Trial | standard | $129.00 Per Month | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (594 reviews)
- Features (392 reviews)

Cons:
- Missing Features (269 reviews)
- Limited Features (199 reviews)

### Kaseya VSA

Pros:
- Ease of Use (10 reviews)
- Automation (9 reviews)

Cons:
- Missing Features (5 reviews)
- Connectivity Issues (4 reviews)

### Syncro

Pros:
- Ease of Use (245 reviews)
- Features (166 reviews)

Cons:
- Missing Features (107 reviews)
- Improvement Needed (83 reviews)

---
## Ratings Comparison
| Rating | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (905 reviews) | 8.3 (255 reviews) | 8.8 (347 reviews) | 
  | **Ease of Use** | 9.2 (1010 reviews) | 7.6 (263 reviews) | 8.8 (355 reviews) | 
  | **Ease of Setup** | 9.2 (862 reviews) | 7.2 (218 reviews) | 8.7 (314 reviews) | 
  | **Ease of Admin** | 9.0 (595 reviews) | 7.9 (217 reviews) | 8.9 (257 reviews) | 
  | **Quality of Support** | 9.0 (859 reviews) | 7.4 (244 reviews) | 8.5 (321 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (587 reviews) | 7.7 (209 reviews) | 9.1 (252 reviews) | 
  | **Product Direction (% positive)** | 9.4 (889 reviews) | 7.4 (256 reviews) | 9.1 (346 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

### Syncro

#### Entry-Level Pricing

Plan: Core

Price: $129.00 Per Month

Description: Pricing per user / month

Key Features:
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine

[Browse all 2 editions](https://www.g2.com/products/syncro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | Not enough data | 
| **Response Automation** | 8.3 (295 reviews) | Not enough data | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 179 |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Administration

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Change Management** | 8.1 (156 reviews) | Not enough data | Not enough data | 
| **Asset Management** | 8.3 (160 reviews) | Not enough data | Not enough data | 
| **Reports & Analytics** | 8.7 (163 reviews) | Not enough data | Not enough data | 

#### Service Desk

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Help Desk** | 8.6 (159 reviews) | Not enough data | Not enough data | 
| **Incident Reports** | 8.3 (156 reviews) | Not enough data | Not enough data | 
| **Process Workflow** | 8.4 (155 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Reporting** | 8.6 (154 reviews) | Not enough data | Not enough data | 
| **Administration Console** | 8.8 (154 reviews) | Not enough data | Not enough data | 
| **Access Management** | 8.7 (151 reviews) | Not enough data | Not enough data | 
| **Asset Management** | 8.4 (151 reviews) | Not enough data | Not enough data | 
| **Policy Dictation** | 8.1 (146 reviews) | Not enough data | Not enough data | 

#### Functionality

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Ticketing System** | 8.5 (157 reviews) | Not enough data | Not enough data | 
| **Performance Logging** | 8.5 (151 reviews) | Not enough data | Not enough data | 
| **Alerting** | 8.8 (155 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.7 (153 reviews) | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (21 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.8 (21 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.9 (21 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.8 (21 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.4 (21 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.1 (21 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.3 (20 reviews) | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 756 |
| **Kaseya VSA** | 8.2/10 | 122 |
| **Syncro** | 7.4/10 | 305 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Device Management** | 8.9 (627 reviews) ✓ Verified | 8.3 (121 reviews) ✓ Verified | 8.9 (290 reviews) | 
| **Asset Management** | 8.1 (92 reviews) | Not enough data | 8.7 (48 reviews) | 
| **ITIL Policy Compliance** | 7.9 (71 reviews) | Not enough data | 8.0 (33 reviews) | 

#### Monitoring and Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Remote Monitoring** | 9.1 (648 reviews) ✓ Verified | 8.6 (118 reviews) ✓ Verified | 8.9 (283 reviews) | 
| **Asset Tracking** | 8.3 (547 reviews) ✓ Verified | 7.8 (113 reviews) | 8.5 (279 reviews) | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | 7.7 (114 reviews) ✓ Verified | 8.3 (274 reviews) | 
| **Patch Management** | 8.7 (618 reviews) ✓ Verified | 8.1 (117 reviews) ✓ Verified | 8.2 (282 reviews) | 
| **Asset Tracking** | 8.2 (78 reviews) | Not enough data | 8.9 (41 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Workflow Management** | 8.6 (104 reviews) | Not enough data | 8.8 (45 reviews) | 

#### Service Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Remote Access** | 9.1 (623 reviews) ✓ Verified | 8.5 (119 reviews) ✓ Verified | 8.7 (278 reviews) | 
| **Service Management (Issue Prioritization)** | 8.8 (90 reviews) | Not enough data | 8.1 (34 reviews) | 
| **Ticketing** | 8.7 (122 reviews) | Not enough data | 8.8 (56 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (98 reviews) | Not enough data | 5.6 (27 reviews) | 
| **Multi-step Planning** | 7.4 (78 reviews) | Not enough data | 5.3 (26 reviews) | 
| **Cross-system Integration** | 7.9 (83 reviews) | Not enough data | 5.9 (28 reviews) | 
| **Adaptive Learning** | 7.6 (78 reviews) | Not enough data | 5.4 (27 reviews) | 
| **Natural Language Interaction** | 7.8 (79 reviews) | Not enough data | 5.1 (26 reviews) | 
| **Proactive Assistance** | 7.6 (83 reviews) | Not enough data | 5.0 (26 reviews) | 
| **Decision Making** | 7.4 (78 reviews) | Not enough data | 5.1 (26 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Scope

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | Not enough data | 
| **Multi-OS Support** | 7.9 (34 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | Not enough data | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | Not enough data | Not enough data | 
| **Device Configuration** | 7.7 (27 reviews) | Not enough data | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 309 |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Functionality

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Performance Monitoring** | 8.9 (285 reviews) | Not enough data | Not enough data | 
| **Alerting** | 8.9 (291 reviews) | Not enough data | Not enough data | 
| **Improvement Suggestions** | 8.2 (273 reviews) | Not enough data | Not enough data | 
| **Multi-Network Capability** | 8.6 (264 reviews) | Not enough data | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **360-Degree Network Visibility** | 8.2 (35 reviews) | Not enough data | Not enough data | 
| **Automated Network Discovery** | 8.6 (39 reviews) | Not enough data | Not enough data | 
| **Real-Time Monitoring** | 8.9 (36 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Performance Baseline** | 8.4 (260 reviews) | Not enough data | Not enough data | 
| **Data Visualization** | 8.4 (262 reviews) | Not enough data | Not enough data | 
| **Path Analysis** | 7.9 (249 reviews) | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Predictive Performance Analytics** | 8.1 (34 reviews) | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (34 reviews) | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Encrypted Data Transmission** | 8.5 (35 reviews) | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (36 reviews) | Not enough data | Not enough data | 
| **Integrated Network Security** | 8.2 (35 reviews) | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Dynamic Network Optimization** | 8.2 (34 reviews) | Not enough data | Not enough data | 
| **Automated Tasks Routing** | 8.1 (35 reviews) | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (33 reviews) | Not enough data | Not enough data | 
| **Self-Healing Networks** | 7.5 (33 reviews) | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (33 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.6 (29 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.6 (28 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.6 (29 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.3 (28 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.5 (29 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.4 (29 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.6 (29 reviews) | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 19 |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Functionality

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **System Integration** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 235 |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.0 (213 reviews) | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | 6.5/10 | 174 |

#### Customer Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Customer Profiles** | Not enough data | Not enough data | 8.4 (157 reviews) | 
| **Sales** | Not enough data | Not enough data | 7.0 (147 reviews) | 
| **Marketing** | Not enough data | Not enough data | 6.2 (145 reviews) | 
| **Client Portal** | Not enough data | Not enough data | 7.4 (154 reviews) | 

#### Project Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Project Planning** | Not enough data | Not enough data | 6.1 (148 reviews) | 
| **Project Tracking** | Not enough data | Not enough data | 6.2 (149 reviews) | 
| **Resource Definition** | Not enough data | Not enough data | 6.5 (145 reviews) | 
| **Resource Management** | Not enough data | Not enough data | 6.6 (144 reviews) | 

#### Accounting

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Revenue Recognition** | Not enough data | Not enough data | 6.9 (145 reviews) | 
| **Invoice Management** | Not enough data | Not enough data | 7.7 (155 reviews) | 
| **Payments** | Not enough data | Not enough data | 7.2 (153 reviews) | 
| **Project Accounting** | Not enough data | Not enough data | 6.3 (139 reviews) | 
| **Budget Tracking** | Not enough data | Not enough data | 6.1 (137 reviews) | 

#### Portfolio Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Portfolio Definition** | Not enough data | Not enough data | 6.3 (137 reviews) | 
| **Portfolio Performance** | Not enough data | Not enough data | 6.2 (136 reviews) | 
| **Risk** | Not enough data | Not enough data | 6.3 (138 reviews) | 
| **Portfolio Mix** | Not enough data | Not enough data | 6.1 (134 reviews) | 

#### Analytics

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Forecasting** | Not enough data | Not enough data | 6.2 (133 reviews) | 
| **Reporting** | Not enough data | Not enough data | 7.3 (149 reviews) | 
| **KPIs** | Not enough data | Not enough data | 6.6 (134 reviews) | 

#### Administration

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Standard Integrations** | Not enough data | Not enough data | 7.5 (151 reviews) | 
| **Workflow** | Not enough data | Not enough data | 7.3 (147 reviews) | 
| **Access Management** | Not enough data | Not enough data | 8.0 (147 reviews) | 

#### Platform

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **APIs** | Not enough data | Not enough data | 7.7 (143 reviews) | 
| **Internationalization** | Not enough data | Not enough data | 7.0 (132 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.0 (148 reviews) | 
| **Mobile** | Not enough data | Not enough data | 6.8 (143 reviews) | 
| **Offline Access** | Not enough data | Not enough data | 5.0 (134 reviews) | 

#### Generative AI

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 5.2 (52 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 5.1 (50 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 4.9 (13 reviews) | 
| **Smart task suggestions** | Not enough data | Not enough data | 4.8 (14 reviews) | 
| **Automated workflows** | Not enough data | Not enough data | 5.8 (16 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 5.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.1 (13 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Responses

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | Not enough data | 

#### Platform

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 474 |
| **Kaseya VSA** | 7.4/10 | 111 |
| **Syncro** | 7.6/10 | 221 |

#### Administration

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | 8.7 (105 reviews) | 8.4 (203 reviews) | 
| **File Sharing** | 8.4 (438 reviews) | 8.0 (100 reviews) | 8.4 (199 reviews) | 
| **Session Recording** | 7.3 (383 reviews) | 7.8 (90 reviews) | 7.2 (181 reviews) | 
| **Unattended Remote Access** | 8.9 (445 reviews) | 8.6 (106 reviews) | 9.0 (207 reviews) | 
| **Multi - Session Handling** | 8.2 (422 reviews) | 8.2 (94 reviews) | 8.2 (196 reviews) | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | 7.8 (99 reviews) | 8.1 (200 reviews) | 

#### Maintenance

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Remote Reboot** | 8.9 (442 reviews) | 8.7 (102 reviews) | 8.9 (213 reviews) | 
| **Remote Printing** | 7.8 (391 reviews) | 7.1 (84 reviews) | 7.6 (174 reviews) | 

#### Communication 

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Text Chat** | Feature Not Available | 7.3 (93 reviews) | 8.0 (191 reviews) | 
| **VoIP** | 6.1 (364 reviews) | 5.4 (79 reviews) | 5.1 (162 reviews) | 
| **Video Conference Call** | 6.1 (357 reviews) | 5.6 (78 reviews) | 5.0 (163 reviews) | 
| **Screen Annotations** | 6.9 (368 reviews) | 6.6 (77 reviews) | 6.2 (169 reviews) | 

#### Security

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Data Encryption** | 7.8 (380 reviews) | 7.4 (81 reviews) | 7.9 (175 reviews) | 
| **Compliance** | 8.0 (389 reviews) | 7.7 (88 reviews) | 8.0 (179 reviews) | 

#### Device Support

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | 6.1 (82 reviews) | 6.6 (179 reviews) | 
| **Multi-Platform Support** | 8.2 (397 reviews) | 7.6 (94 reviews) | 7.8 (186 reviews) | 
| **Cross-Platform** | 8.2 (393 reviews) | 7.5 (93 reviews) | 7.7 (190 reviews) | 

#### Performance

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Reporting** | 8.2 (426 reviews) | 7.8 (97 reviews) | 7.9 (201 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | 5.6/10 | 85 |

#### Generative AI

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 5.6 (85 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 16 |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 7.6 (11 reviews) | Not enough data | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Ticket Status Updates** | 7.9 (11 reviews) | Not enough data | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | Not enough data | 
| **Ticket Assignment** | 7.1 (12 reviews) | Not enough data | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | Not enough data | 
| **Workflow Automation** | 8.2 (14 reviews) | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | Not enough data | 
| **Proactive Issue Detection** | 7.9 (11 reviews) | Not enough data | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 233 |
| **Kaseya VSA** | 7.5/10 | 77 |
| **Syncro** | N/A | N/A |

#### Incident Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Automate Ticket Routing** | 8.4 (211 reviews) | 7.9 (58 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (214 reviews) | 8.0 (57 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (207 reviews) | 8.0 (60 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (212 reviews) | 7.3 (59 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.1 (204 reviews) | 7.6 (54 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Dashboards** | 8.6 (212 reviews) | 7.3 (68 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (209 reviews) | 6.8 (55 reviews) | Not enough data | 
| **Surveys** | 7.8 (202 reviews) | 6.5 (50 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Mobile** | 7.4 (208 reviews) | 6.5 (53 reviews) | Not enough data | 
| **Self Service** | 8.5 (205 reviews) | 7.6 (55 reviews) | Not enough data | 
| **Active Directory** | 8.0 (202 reviews) | 7.9 (57 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (198 reviews) | 8.0 (49 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### System Control

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **Kaseya VSA** | 7.8/10 | 134 |
| **Syncro** | N/A | N/A |

#### Analysis

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | 7.3 (86 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | 7.1 (80 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | 8.4 (123 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | 7.8 (85 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | 8.3 (112 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | 7.6 (94 reviews) | Not enough data | 

#### Security

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | 7.8 (97 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | 8.2 (120 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | Feature Not Available | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | 8.0 (104 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | 7.6 (94 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |
| **Syncro** | 8.2/10 | 210 |

#### Administration

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Usage Information** | Not enough data | Not enough data | 8.4 (189 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.6 (197 reviews) | 
| **Diagnostics** | Not enough data | Not enough data | 8.5 (198 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 7.0 (172 reviews) | 
| **Session Transfer** | Not enough data | Not enough data | 7.3 (163 reviews) | 
| **Unattended Access** | Not enough data | Not enough data | 9.2 (196 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 8.5 (189 reviews) | 

#### Platform

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Cross-Platform Access** | Not enough data | Not enough data | 8.0 (188 reviews) | 
| **Mobile Device Access** | Not enough data | Not enough data | Feature Not Available | 
| **Applications Management** | Not enough data | Not enough data | 8.0 (188 reviews) | 
| **Remote Device Control** | Not enough data | Not enough data | Feature Not Available | 

#### Security

| Feature | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Atera (13):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Kaseya VSA (3):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to Syncro (3):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | Kaseya VSA | Syncro | 
|---|---|---|---|
| **Small-Business** | 58.4% | 51.8% | 90.0% | 
| **Mid-Market** | 32.2% | 42.1% | 8.9% | 
| **Enterprise** | 9.4% | 6.1% | 1.1% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.8%
- **Computer & Network Security:** 12.1%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.4%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.3%
- **Construction:** 2.1%
- **Computer Software:** 2.0%
- **Other:** 36.4%

#### Kaseya VSA

- **Information Technology and Services:** 36.9%
- **Computer & Network Security:** 9.4%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.3%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 36.9%

#### Syncro

- **Information Technology and Services:** 53.8%
- **Computer & Network Security:** 25.3%
- **Computer Networking:** 3.4%
- **Consulting:** 1.6%
- **Computer Hardware:** 1.6%
- **Accounting:** 1.0%
- **Computer Software:** 1.0%
- **Telecommunications:** 0.8%
- **Primary/Secondary Education:** 0.8%
- **Construction:** 0.8%
- **Other:** 9.9%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1030 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)

### Alternatives to Kaseya VSA

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)

### Alternatives to Syncro

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1030 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

### Syncro

- Title: [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) — 3 comments
  > **Top comment:** "It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to.  "
- Title: [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) — 1 comment
  > **Top comment:** "Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the..."
- Title: [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) — 1 comment
  > **Top comment:** "The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-kaseya-vsa-vs-syncro)