# Atera vs KACE Unified Endpoint Manager Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in **ease of use** , with users appreciating its intuitive interface that allows for seamless management of routine IT tasks from a single platform. This includes monitoring devices, checking alerts, and providing remote support, which keeps teams organized throughout the day.
- **Users say** KACE Unified Endpoint Manager offers robust functionality for **software management** , allowing for easy installation, updates, and patching. Reviewers highlight its clean interface for pushing OS updates and its ability to integrate with endpoints, making it a strong choice for asset tracking and inventory control.
- **According to verified reviews** , Atera's **support quality** is highly rated, with users noting the effectiveness of its integration with remote access tools like Splashtop. This feature is particularly beneficial in high-pressure situations, such as events, where immediate support is crucial.
- **Reviewers mention** that while KACE Unified Endpoint Manager is a multifunctional tool, some users find it challenging to configure for specific workflows, which can hinder its overall effectiveness in day-to-day operations.
- **G2 reviewers highlight** Atera's strong market presence, reflected in its high volume of recent reviews, indicating a growing user base and consistent updates that enhance its features and usability over time.
- **Users report** that KACE Unified Endpoint Manager, while powerful, has a lower overall satisfaction score compared to Atera, suggesting that it may not meet the evolving needs of users as effectively as Atera does, particularly in terms of user experience and support.



| | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,185 | 95 | 
| **Largest Market Segment** | Small-Business (57.4% of reviews) | Mid-Market (66.7% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### KACE Unified Endpoint Manager

**Not enough data**

---
## Ratings Comparison
| Rating | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
  | **Meets Requirements** | 8.8 (936 reviews) | 8.7 (81 reviews) | 
  | **Ease of Use** | 9.2 (1054 reviews) | 7.9 (81 reviews) | 
  | **Ease of Setup** | 9.2 (905 reviews) | 7.6 (69 reviews) | 
  | **Ease of Admin** | 9.0 (595 reviews) | 8.2 (71 reviews) | 
  | **Quality of Support** | 9.0 (890 reviews) | 8.1 (75 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (587 reviews) | 8.3 (68 reviews) | 
  | **Product Direction (% positive)** | 9.4 (918 reviews) | 7.5 (79 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### KACE Unified Endpoint Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 347 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (306 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (305 reviews) | Not enough data | 
| **Workflow** | 8.5 (304 reviews) | Not enough data | 
| **Response Automation** | 8.3 (296 reviews) | Not enough data | 
| **SLA Management** | 8.2 (288 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (293 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (293 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (287 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **AI Text Generation** | 7.2 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (238 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (32 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Customer Portal** | 8.2 (290 reviews) | Not enough data | 
| **Email to Case** | 8.7 (288 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (284 reviews) | Not enough data | 
| **Social Integration** | 6.4 (270 reviews) | Not enough data | 
| **Voice** | 6.2 (267 reviews) | Not enough data | 

#### Platform

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Mobile User Support** | 7.2 (297 reviews) | Not enough data | 
| **Customization ** | 7.8 (307 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (306 reviews) | Not enough data | 
| **Integration** | 8.1 (308 reviews) | Not enough data | 
| **Reporting** | 8.2 (314 reviews) | Not enough data | 
| **Dashboards** | 8.5 (310 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 182 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Administration

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Change Management** | 8.1 (157 reviews) | Not enough data | 
| **Asset Management** | 8.3 (161 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (164 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Help Desk** | 8.6 (161 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (157 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (156 reviews) | Not enough data | 

#### Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Reporting** | 8.6 (155 reviews) | Not enough data | 
| **Administration Console** | 8.8 (156 reviews) | Not enough data | 
| **Access Management** | 8.7 (152 reviews) | Not enough data | 
| **Asset Management** | 8.4 (152 reviews) | Not enough data | 
| **Policy Dictation** | 8.2 (147 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Ticketing System** | 8.5 (159 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (152 reviews) | Not enough data | 
| **Alerting** | 8.9 (157 reviews) | Not enough data | 
| **Automation** | 8.7 (155 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (22 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (22 reviews) | Not enough data | 
| **Decision Making** | 7.4 (21 reviews) | Not enough data | 

### OS Imaging & Deployment

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **KACE Unified Endpoint Manager** | 8.9/10 | 8 |

#### Administration

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Compression** | Not enough data | 9.7 (6 reviews) | 
| **Automation** | Not enough data | 8.8 (8 reviews) | 
| **Web Interface** | Not enough data | 9.0 (7 reviews) | 
| **Administration Console** | Not enough data | 9.2 (8 reviews) | 

#### Deployment

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Device Variety** | Not enough data | 7.9 (8 reviews) | 
| **OS Variety** | Not enough data | 8.6 (7 reviews) | 
| **Deployment Methods** | Not enough data | 9.0 (7 reviews) | 

#### Imaging

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Remote Imaging** | Not enough data | 9.0 (8 reviews) | 
| **Offline imaging** | Not enough data | 8.8 (8 reviews) | 
| **Online imaging** | Not enough data | 9.0 (8 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 800 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Device Management** | 8.9 (645 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.2 (101 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (74 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Remote Monitoring** | 9.2 (666 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (550 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (555 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (634 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (81 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Workflow Management** | 8.6 (117 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Remote Access** | 9.1 (640 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (96 reviews) | Not enough data | 
| **Ticketing** | 8.9 (146 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (105 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (81 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (91 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (84 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (88 reviews) | Not enough data | 
| **Decision Making** | 7.4 (82 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 38 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Scope

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 8.0 (35 reviews) | Not enough data | 

#### Security

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (35 reviews) | Not enough data | 
| **Endpoint Protection** | 7.4 (33 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | Not enough data | 
| **Device Configuration** | 7.8 (29 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (30 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 310 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Functionality

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Performance Monitoring** | 8.9 (286 reviews) | Not enough data | 
| **Alerting** | 8.9 (292 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (274 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (265 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (40 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Performance Baseline** | 8.4 (261 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (263 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (250 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (37 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (36 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (36 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 22 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Functionality

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **System Integration** | 8.8 (8 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 236 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | 
| **Integrations** | 8.0 (214 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 14 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Responses

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Personalization** | 9.8 (9 reviews) | Not enough data | 
| **Route To Human** | 8.9 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Conversation Editor** | 9.6 (9 reviews) | Not enough data | 
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Independent Decision Making** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (9 reviews) | Not enough data | 
| **Task Execution** | 9.5 (10 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **AI Text Generation** | 9.7 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (10 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 478 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Administration

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Screen Sharing** | 8.7 (443 reviews) | Not enough data | 
| **File Sharing** | 8.4 (438 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (447 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (422 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Remote Reboot** | 8.9 (444 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (391 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (364 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (357 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Data Encryption** | 7.8 (381 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (397 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (393 reviews) | Not enough data | 

#### Performance

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Reporting** | 8.3 (426 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Generative AI

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 19 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Ticket Status Updates** | 7.9 (11 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.3 (13 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.2 (14 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.1 (12 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 234 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Incident Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (211 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (214 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (208 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (212 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (204 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Dashboards** | 8.6 (212 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (209 reviews) | Not enough data | 
| **Surveys** | 7.8 (202 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Mobile** | 7.4 (208 reviews) | Not enough data | 
| **Self Service** | 8.5 (205 reviews) | Not enough data | 
| **Active Directory** | 8.0 (202 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (198 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (27 reviews) | Not enough data | 
| **Decision Making** | 8.0 (27 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### System Control

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Regulation Compliant** | Not enough data | Not enough data | 

#### Operating System

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | Not enough data | 
| **Apple Support** | Not enough data | Not enough data | 
| **Android Support** | Not enough data | Not enough data | 

#### Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Applicatons Management** | Not enough data | Not enough data | 
| **Applications Consolidation** | Not enough data | Not enough data | 
| **Whitelist** | Not enough data | Not enough data | 
| **Blacklist** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 

#### Security

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Remote Wipe** | Not enough data | Not enough data | 
| **Security** | Not enough data | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 89 |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Analysis

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Threat Detection** | 8.2 (78 reviews) | Not enough data | 

#### Platform

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (79 reviews) | Not enough data | 
| **Remote Access** | 8.9 (84 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (78 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (83 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (82 reviews) | Not enough data | 

#### Security

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Endpoint Protection** | 8.3 (82 reviews) | Not enough data | 
| **Patch Management** | 8.9 (85 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.2 (81 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (78 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.6 (13 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **KACE Unified Endpoint Manager** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)

**Unique to Atera (13):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to KACE Unified Endpoint Manager (2):** [OS Imaging & Deployment Software](https://www.g2.com/categories/os-imaging-deployment), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | KACE Unified Endpoint Manager | 
|---|---|---|
| **Small-Business** | 57.4% | 9.7% | 
| **Mid-Market** | 32.0% | 66.7% | 
| **Enterprise** | 10.5% | 23.7% | 

### By Industry

#### Atera

- **Information Technology and Services:** 30.1%
- **Computer & Network Security:** 12.1%
- **Manufacturing:** 3.4%
- **Consumer Services:** 3.3%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.8%
- **Consulting:** 2.4%
- **Automotive:** 2.3%
- **Construction:** 2.1%
- **Marketing and Advertising:** 2.1%
- **Other:** 36.6%

#### KACE Unified Endpoint Manager

- **Higher Education:** 18.3%
- **Education Management:** 11.8%
- **Government Administration:** 7.5%
- **Information Technology and Services:** 6.5%
- **Construction:** 5.4%
- **Non-Profit Organization Management:** 4.3%
- **Financial Services:** 3.2%
- **Primary/Secondary Education:** 3.2%
- **Hospitality:** 2.2%
- **Insurance:** 2.2%
- **Other:** 35.5%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3983 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (557 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (134 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1063 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1111 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (775 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)

### Alternatives to KACE Unified Endpoint Manager

- [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) — 4.2/5 stars (137 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1111 reviews)
- [SmartDeploy](https://www.g2.com/products/smartdeploy/reviews) — 4.7/5 stars (152 reviews)
- [Jamf](https://www.g2.com/products/jamf/reviews) — 4.7/5 stars (2206 reviews)
- [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (267 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews)
- [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (385 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3983 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### KACE Unified Endpoint Manager

- Title: [What are the benefits and drawbacks of using KACE Unified Endpoint Manager for IT asset management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-kace-unified-endpoint-manager-for-it-asset-management) — 1 comment
  > **Top comment:** "- The knowledge curve is pretty big
- You can Automate Daily Tasks"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-kace-unified-endpoint-manager)