# Atera vs Jira Service Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that Jira Service Management excels in its integration capabilities, particularly with other Atlassian products. Users appreciate its ability to streamline service requests and incident management, making it a robust choice for teams already using the Atlassian ecosystem. - **Users say** Atera shines in its user-friendly interface and quick ticketing process. Reviewers highlight features like remote access integration, which allows for efficient troubleshooting, making it particularly appealing for small businesses that require fast and effective support solutions. - **According to verified reviews** , Jira Service Management offers a comprehensive ticket management system that is customizable and supports workflow automation. Users have noted its effectiveness in managing IT service operations, which can be crucial for mid-market companies with complex needs. - **Reviewers mention** that Atera's strength lies in its organizational capabilities, helping users keep track of tickets and manage fleet updates seamlessly. This feature is particularly beneficial for IT teams looking to maintain efficiency while handling multiple client requests. - **G2 reviewers highlight** that while Jira Service Management has a slightly lower ease of use rating compared to Atera, it compensates with its powerful reporting and analytics features. Users have praised its ability to provide insights into service performance, which can help teams make informed decisions. - **Users report** that Atera's support quality is highly rated, with many appreciating the responsiveness and helpfulness of the support team. This aspect is crucial for small businesses that may not have extensive IT resources, making Atera a reliable partner for day-to-day operations. | | Atera | Jira Service Management | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | | **Total Reviews** | 1,256 | 989 | | **Largest Market Segment** | Small-Business (55.6% of reviews) | Mid-Market (43.1% of reviews) | | **Entry Level Price** | Free Trial | 0/agent/month | --- ## Top Pros & Cons ### Atera Pros: - Ease of Use (386 reviews) - Automation (273 reviews) Cons: - Missing Features (161 reviews) - Limited Features (135 reviews) ### Jira Service Management Pros: - Ease of Use (46 reviews) - Integrations (32 reviews) Cons: - Learning Curve (33 reviews) - Complexity (28 reviews) --- ## Ratings Comparison | Rating | Atera | Jira Service Management | |---|---|---| | **Meets Requirements** | 8.8 (964 reviews) | 8.8 (876 reviews) | | **Ease of Use** | 9.2 (1120 reviews) | 8.3 (883 reviews) | | **Ease of Setup** | 9.2 (972 reviews) | 8.0 (489 reviews) | | **Ease of Admin** | 9.0 (618 reviews) | 8.0 (368 reviews) | | **Quality of Support** | 9.0 (918 reviews) | 8.4 (759 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (609 reviews) | 8.7 (345 reviews) | | **Product Direction (% positive)** | 9.3 (939 reviews) | 8.7 (841 reviews) | --- ## Pricing ### Atera #### Entry-Level Pricing Plan: Free trial Price: Free Trial Key Features: - 30-day free trial. No credit card required. [Browse all 8 editions](https://www.g2.com/products/atera/pricing) #### Free Trial Yes ### Jira Service Management #### Entry-Level Pricing Plan: Free Price: 0 /agent/month Description: For small teams starting with a service desk. Up to 3 agents for free. [Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Artificial Intelligence | Product | Score | Reviews | |---|---|---| | **Atera** | N/A | N/A | | **Jira Service Management** | N/A | N/A | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Tagging** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **For eCommerce** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Patch Management | Product | Score | Reviews | |---|---|---| | **Atera** | N/A | N/A | | **Jira Service Management** | N/A | N/A | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Alerts/Notifications** | Not enough data | Not enough data | | **Patch Prioritization** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Network Wide Management** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Vulnerability Scanning** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Remote Update/Installation** | Not enough data | Not enough data | | **IT Asset Tracking** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Automatic Patch Deployment** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Patch Testing** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Automatic Scans** | Not enough data | Not enough data | | **Active Directory Integration** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Application Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Usage Tracking/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | ### Vulnerability Management | Product | Score | Reviews | |---|---|---| | **Atera** | N/A | N/A | | **Jira Service Management** | N/A | N/A | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Certificate Assessment** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Automated Containment** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Vulnerability Scanning** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | | **Penetration Testing** | Not enough data | Not enough data | | **Runtime Container Security** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Security Auditing** | Not enough data | Not enough data | | **Issue Tracking** | Not enough data | Not enough data | | **Threat Intelligence** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Endpoint Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Vulnerability Management** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Vulnerability Assessment** | Not enough data | Not enough data | | **Asset Tagging** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | | **Vulnerability Protection** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **SQL Injections** | Not enough data | Not enough data | ### AI IT Agents | Product | Score | Reviews | |---|---|---| | **Atera** | 7.8/10 | 25 | | **Jira Service Management** | N/A | N/A | #### Feedback Management | Feature | Atera | Jira Service Management | |---|---|---| | **Feedback Management** | Not enough data | Not enough data | #### Proactive Error Detection | Feature | Atera | Jira Service Management | |---|---|---| | **Proactive Error Detection** | Not enough data | Not enough data | #### Alerts/Notifications | Feature | Atera | Jira Service Management | |---|---|---| | **Alerts/Notifications** | Not enough data | Not enough data | #### Document Management | Feature | Atera | Jira Service Management | |---|---|---| | **Document Management** | Not enough data | Not enough data | #### Self Service Portal | Feature | Atera | Jira Service Management | |---|---|---| | **Self Service Portal** | Not enough data | Not enough data | #### Autonomous Task Execution | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | #### Reporting/Analytics | Feature | Atera | Jira Service Management | |---|---|---| | **Reporting/Analytics** | Not enough data | Not enough data | #### Security & Compliance | Feature | Atera | Jira Service Management | |---|---|---| | **Security & Compliance** | Not enough data | Not enough data | #### Natural Language Processing | Feature | Atera | Jira Service Management | |---|---|---| | **Natural Language Processing** | Not enough data | Not enough data | #### Integration into Third Party Applications | Feature | Atera | Jira Service Management | |---|---|---| | **Integration into Third Party Applications** | Not enough data | Not enough data | #### AI Agent Configuration | Feature | Atera | Jira Service Management | |---|---|---| | **AI Agent Configuration** | Not enough data | Not enough data | #### Adaptive Learning | Feature | Atera | Jira Service Management | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | #### IT Incident Management | Feature | Atera | Jira Service Management | |---|---|---| | **IT Incident Management** | Not enough data | Not enough data | #### Automated Routing | Feature | Atera | Jira Service Management | |---|---|---| | **Automated Routing** | Not enough data | Not enough data | #### Service Level Agreement (SLA) Management | Feature | Atera | Jira Service Management | |---|---|---| | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | #### Knowledge Base Integration | Feature | Atera | Jira Service Management | |---|---|---| | **Knowledge Base Integration** | Not enough data | Not enough data | #### Support Ticket Management | Feature | Atera | Jira Service Management | |---|---|---| | **Support Ticket Management** | Not enough data | Not enough data | #### Workflow Automation | Feature | Atera | Jira Service Management | |---|---|---| | **Workflow Automation** | Not enough data | Not enough data | #### Automation - AI IT Agents | Feature | Atera | Jira Service Management | |---|---|---| | **Document Processing** | 8.0 (11 reviews) | Not enough data | | **Feedback Collection** | 8.1 (12 reviews) | Not enough data | #### Autonomy - AI IT Agents | Feature | Atera | Jira Service Management | |---|---|---| | **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | | **Task Execution** | 7.8 (12 reviews) | Not enough data | | **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | | **Problem Solving** | 8.3 (11 reviews) | Not enough data | #### IT Ticket Management - AI IT Agents | Feature | Atera | Jira Service Management | |---|---|---| | **Ticket Status Updates** | 8.1 (12 reviews) | Not enough data | | **SLA Monitoring** | Feature Not Available | Not enough data | | **Ticket Categorization** | Feature Not Available | Not enough data | | **Ticket Assignment** | 7.5 (14 reviews) | Not enough data | | **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | #### IT Support Automation - AI IT Agents | Feature | Atera | Jira Service Management | |---|---|---| | **Knowledge Base Utilization** | 8.1 (12 reviews) | Not enough data | | **Workflow Automation** | 8.3 (15 reviews) | Not enough data | | **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | | **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | | **Proactive Issue Detection** | 8.1 (12 reviews) | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Atera** | 8.0/10 | 357 | | **Jira Service Management** | 8.6/10 | 107 | #### Ticket and Case Management | Feature | Atera | Jira Service Management | |---|---|---| | **Ticket creation user experience** | 8.6 (311 reviews) | 9.0 (86 reviews) | | **Ticket response user experience** | 8.6 (311 reviews) | 9.1 (81 reviews) | | **Workflow** | 8.5 (308 reviews) | 8.9 (87 reviews) | | **Response Automation** | 8.3 (300 reviews) | 8.9 (81 reviews) | | **SLA Management** | 8.2 (292 reviews) | 8.8 (85 reviews) | | **Attachments/Screencasts** | 8.4 (297 reviews) | 8.8 (84 reviews) | | **Ticket Collaboration** | 8.3 (296 reviews) | 9.2 (81 reviews) | | **Customer and Contacts Database** | 8.2 (290 reviews) | 8.5 (78 reviews) | | **Workflow Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Inbox Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | #### Generative AI | Feature | Atera | Jira Service Management | |---|---|---| | **AI Text Generation** | 7.2 (236 reviews) | 8.0 (55 reviews) | | **AI Text Summarization** | 7.3 (237 reviews) | 7.9 (54 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | 8.2 (32 reviews) | 8.3 (41 reviews) | | **Natural Language Interaction** | 8.4 (31 reviews) | 8.5 (40 reviews) | | **Proactive Assistance** | 8.5 (32 reviews) | 8.3 (40 reviews) | #### Communication Channels | Feature | Atera | Jira Service Management | |---|---|---| | **Customer Portal** | 8.2 (292 reviews) | 8.9 (81 reviews) | | **Email to Case** | 8.7 (291 reviews) | 8.9 (80 reviews) | | **Chat/Live Support** | 8.1 (283 reviews) | 8.3 (75 reviews) | | **Social Integration** | 6.4 (269 reviews) | 8.1 (71 reviews) | | **Voice** | 6.2 (266 reviews) | 7.9 (68 reviews) | | **Video Chat** | Not enough data | Not enough data | #### Platform | Feature | Atera | Jira Service Management | |---|---|---| | **Mobile User Support** | 7.2 (299 reviews) | 8.1 (85 reviews) | | **Customization ** | 7.8 (307 reviews) | 8.4 (87 reviews) | | **User, Role, and Access Management** | 8.4 (307 reviews) | 8.9 (92 reviews) | | **Third-Party Integrations** | 8.0 (310 reviews) | 8.8 (87 reviews) | | **Reporting** | 8.2 (317 reviews) | 8.7 (86 reviews) | | **Activity Dashboard** | 8.5 (313 reviews) | 8.6 (84 reviews) | | **Mobile Access** | Not enough data | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Automated Routing** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Key Performance Indicators** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Task Automation** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Atera** | 8.1/10 | 189 | | **Jira Service Management** | 8.7/10 | 207 | #### Administration | Feature | Atera | Jira Service Management | |---|---|---| | **Change Management** | 8.1 (157 reviews) | 8.9 (166 reviews) ✓ Verified | | **Asset Management** | 8.4 (165 reviews) | 8.5 (161 reviews) ✓ Verified | | **Reports & Analytics** | 8.7 (168 reviews) | 8.9 (174 reviews) ✓ Verified | | **IT Asset Management** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Service Request Management** | Not enough data | Not enough data | | **Release Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | #### Service Desk | Feature | Atera | Jira Service Management | |---|---|---| | **Help Desk** | 8.6 (164 reviews) | 8.9 (179 reviews) ✓ Verified | | **Incident Reports** | 8.3 (157 reviews) | 8.8 (179 reviews) ✓ Verified | | **Process Workflow** | 8.4 (156 reviews) | 8.8 (182 reviews) ✓ Verified | | **Customizable Reports** | Not enough data | Not enough data | #### Management | Feature | Atera | Jira Service Management | |---|---|---| | **Reporting** | 8.6 (157 reviews) | 9.0 (155 reviews) ✓ Verified | | **Administration Console** | 8.9 (156 reviews) | 8.9 (147 reviews) ✓ Verified | | **Access Management** | 8.7 (152 reviews) | 8.7 (149 reviews) ✓ Verified | | **Asset Management** | 8.5 (155 reviews) | 8.6 (145 reviews) ✓ Verified | | **Policy Dictation** | 8.2 (147 reviews) | 8.6 (139 reviews) ✓ Verified | | **Real-Time Reporting** | Not enough data | Not enough data | #### Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Ticketing System** | 8.5 (162 reviews) | 9.2 (163 reviews) ✓ Verified | | **Performance Logging** | 8.5 (152 reviews) | 8.8 (151 reviews) | | **Alerting** | 8.8 (159 reviews) | 8.7 (155 reviews) ✓ Verified | | **Automation** | 8.7 (157 reviews) | 8.9 (156 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | 7.5 (22 reviews) | 8.3 (80 reviews) | | **Multi-step Planning** | 7.0 (22 reviews) | 8.5 (80 reviews) | | **Cross-system Integration** | 7.0 (22 reviews) | 8.4 (82 reviews) | | **Adaptive Learning** | 7.0 (22 reviews) | 8.3 (79 reviews) | | **Natural Language Interaction** | 7.4 (21 reviews) | 8.3 (80 reviews) | | **Proactive Assistance** | 7.2 (22 reviews) | 8.1 (80 reviews) | | **Decision Making** | 7.4 (21 reviews) | 8.3 (81 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Resource Allocation & Planning** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Prioritization** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Service Catalog** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Support Ticket Tracking** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Remote Access & Monitoring** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Atera** | 8.3/10 | 845 | | **Jira Service Management** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Atera | Jira Service Management | |---|---|---| | **Device Management** | 9.0 (667 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.4 (117 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.0 (74 reviews) | Not enough data | | **User Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | | **Mobile Device Management** | Not enough data | Not enough data | #### Monitoring and Management | Feature | Atera | Jira Service Management | |---|---|---| | **Remote Monitoring** | 9.2 (696 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | 8.3 (556 reviews) ✓ Verified | Not enough data | | **Application Deployment** | 8.3 (562 reviews) ✓ Verified | Not enough data | | **Patch Management** | 8.7 (651 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | 8.3 (84 reviews) | Not enough data | | **Deployment Management** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **IT Incident Management** | Not enough data | Not enough data | | **Remediation Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Help Desk Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Vendor Management** | Not enough data | Not enough data | | **Network Monitoring** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Network Monitoring** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Atera | Jira Service Management | |---|---|---| | **Workflow Management** | 8.7 (126 reviews) | Not enough data | #### Service Management | Feature | Atera | Jira Service Management | |---|---|---| | **Remote Access** | 9.1 (662 reviews) ✓ Verified | Not enough data | | **Service Management (Issue Prioritization)** | 8.9 (101 reviews) | Not enough data | | **Ticketing** | 9.0 (172 reviews) | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | 8.1 (107 reviews) | Not enough data | | **Multi-step Planning** | 7.5 (81 reviews) | Not enough data | | **Cross-system Integration** | 7.9 (91 reviews) | Not enough data | | **Adaptive Learning** | 7.7 (82 reviews) | Not enough data | | **Natural Language Interaction** | 7.9 (82 reviews) | Not enough data | | **Proactive Assistance** | 7.7 (88 reviews) | Not enough data | | **Decision Making** | 7.4 (81 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Active Directory Integration** | Not enough data | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Audit Trail** | Not enough data | Not enough data | | **Build Automation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Billing & Invoicing** | Not enough data | Not enough data | | **Anti Virus** | Not enough data | Not enough data | | **Security Tools** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Backup and Recovery** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Usage Tracking/Analytics** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Automatic Backup** | Not enough data | Not enough data | | **Device Auto Discovery** | Not enough data | Not enough data | | **Vulnerability Scanning** | Not enough data | Not enough data | | **For MSPs** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Real-time Alerts** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Network Security** | Not enough data | Not enough data | | **Uptime Reporting** | Not enough data | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **Atera** | 7.5/10 | 40 | | **Jira Service Management** | N/A | N/A | #### Scope | Feature | Atera | Jira Service Management | |---|---|---| | **Endpoint Inclusiveness** | 6.9 (31 reviews) | Not enough data | | **Multi-OS Support** | 8.1 (36 reviews) | Not enough data | #### Security | Feature | Atera | Jira Service Management | |---|---|---| | **Reporting and Alerts** | 8.0 (36 reviews) | Not enough data | | **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | | **Remote Wiping** | 5.7 (27 reviews) | Not enough data | #### Management | Feature | Atera | Jira Service Management | |---|---|---| | **Device Enrollment** | 8.2 (30 reviews) | Not enough data | | **Device Configuration** | 7.8 (29 reviews) | Not enough data | | **Device Compliance** | 7.5 (26 reviews) | Not enough data | | **Usage Information** | 7.9 (29 reviews) | Not enough data | | **Data Separation** | 6.1 (25 reviews) | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | 7.8 (10 reviews) | Not enough data | | **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | | **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | | **Natural Language Interaction** | 7.7 (10 reviews) | Not enough data | | **Proactive Assistance** | 8.0 (11 reviews) | Not enough data | | **Decision Making** | 8.0 (10 reviews) | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Mobile Content Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Remote Access & Monitoring** | Not enough data | Not enough data | | **Deployment Management** | Not enough data | Not enough data | | **Policy Management** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Encryption** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **BYOD Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Mobile Device Management** | Not enough data | Not enough data | | **Endpoint Management** | Not enough data | Not enough data | | **App Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Network Monitoring | Product | Score | Reviews | |---|---|---| | **Atera** | 8.1/10 | 313 | | **Jira Service Management** | N/A | N/A | #### Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Performance Monitoring** | 8.9 (286 reviews) | Not enough data | | **Alerting** | 8.9 (293 reviews) | Not enough data | | **Improvement Suggestions** | 8.2 (275 reviews) | Not enough data | | **Multi-Network Capability** | 8.6 (265 reviews) | Not enough data | #### Monitoring - Network Monitoring | Feature | Atera | Jira Service Management | |---|---|---| | **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | | **Automated Network Discovery** | 8.6 (40 reviews) | Not enough data | | **Real-Time Monitoring** | 8.8 (36 reviews) | Not enough data | | **Bandwidth Monitoring** | Not enough data | Not enough data | | **IP Address Monitoring** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Multi-Location Monitoring** | Not enough data | Not enough data | #### Management | Feature | Atera | Jira Service Management | |---|---|---| | **Performance Baseline** | 8.4 (262 reviews) | Not enough data | | **Data Visualization** | 8.4 (263 reviews) | Not enough data | | **Path Analysis** | 8.0 (251 reviews) | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Historical Trend Analysis** | Not enough data | Not enough data | #### Analytics - Network Monitoring | Feature | Atera | Jira Service Management | |---|---|---| | **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | | **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | #### Security - Network Monitoring | Feature | Atera | Jira Service Management | |---|---|---| | **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | | **Zero Trust and Identity Management** | 7.9 (38 reviews) | Not enough data | | **Integrated Network Security** | 8.3 (36 reviews) | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Asset Lifecycle Management** | Not enough data | Not enough data | | **Application Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Change Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Remediation Management** | Not enough data | Not enough data | | **Network Resource Management** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | #### Network Performance - Network Monitoring | Feature | Atera | Jira Service Management | |---|---|---| | **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | | **Automated Tasks Routing** | 8.2 (36 reviews) | Not enough data | #### AI Automation - Network Monitoring | Feature | Atera | Jira Service Management | |---|---|---| | **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | | **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | | **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | #### Agentic AI - Network Monitoring | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | 7.5 (29 reviews) | Not enough data | | **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | | **Cross-system Integration** | 7.7 (30 reviews) | Not enough data | | **Adaptive Learning** | 7.4 (30 reviews) | Not enough data | | **Natural Language Interaction** | 7.6 (30 reviews) | Not enough data | | **Proactive Assistance** | 7.4 (29 reviews) | Not enough data | | **Decision Making** | 7.6 (29 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Audit Trail** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Charting** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Self-Updating Maps** | Not enough data | Not enough data | | **IT Asset Tracking** | Not enough data | Not enough data | | **Dependency Tracking** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Data Connectors** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Map Exporting** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Color Codes/Icons** | Not enough data | Not enough data | | **Uptime Reporting** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Web Traffic Reporting** | Not enough data | Not enough data | | **Downtime Tracking** | Not enough data | Not enough data | | **Threshold Alerts** | Not enough data | Not enough data | | **Simple Network Management Protocol (SNMP)** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Troubleshooting** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Network Mapping** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Vulnerability Scanning** | Not enough data | Not enough data | | **Virtualization** | Not enough data | Not enough data | | **Baseline Manager** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Mobile Alerts** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Bug/Issue Capture** | Not enough data | Not enough data | | **Mobile Network Troubleshooting** | Not enough data | Not enough data | | **Issue Auditing** | Not enough data | Not enough data | | **Customizable Dashboard** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Anti Virus** | Not enough data | Not enough data | | **Diagnostic Tools** | Not enough data | Not enough data | | **Remote Update/Installation** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Atera** | N/A | N/A | | **Jira Service Management** | 8.7/10 | 167 | #### Monitoring | Feature | Atera | Jira Service Management | |---|---|---| | **Constant Monitoring** | Not enough data | 8.9 (145 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 9.0 (150 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 9.1 (147 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 8.5 (70 reviews) | | **Mobile Alerts** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | #### Management Tools | Feature | Atera | Jira Service Management | |---|---|---| | **Ticket Assignment** | Not enough data | 9.1 (150 reviews) ✓ Verified | | **Standardization** | Not enough data | 9.0 (148 reviews) ✓ Verified | | **Lifecycle Visualization** | Not enough data | 9.0 (136 reviews) ✓ Verified | #### Generative AI | Feature | Atera | Jira Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 8.0 (76 reviews) | | **AI Text Summarization** | Not enough data | 8.3 (74 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Incident Management | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (60 reviews) | | **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | | **Cross-system Integration** | Not enough data | 8.5 (59 reviews) | | **Adaptive Learning** | Not enough data | 8.6 (60 reviews) | | **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | | **Proactive Assistance** | Not enough data | 8.6 (60 reviews) | | **Decision Making** | Not enough data | 8.5 (60 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Alerts/Notifications** | Not enough data | Not enough data | | **Forms Management** | Not enough data | Not enough data | | **Safety Incident Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **OSHA Compliance** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Disaster Recovery** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | | **Communications Management** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **IT Incident Management** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Risk Analysis** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Incident Reporting** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **On Call Scheduling** | Not enough data | Not enough data | | **Investigation Management** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | ### AIOps Platforms | Product | Score | Reviews | |---|---|---| | **Atera** | 8.3/10 | 24 | | **Jira Service Management** | N/A | N/A | #### Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Artificial Intelligence** | 9.0 (8 reviews) | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Systems Monitoring** | 8.8 (8 reviews) | Not enough data | | **IT Monitoring** | Not enough data | Not enough data | | **Performance Monitoring** | Not enough data | Not enough data | #### Issue Resolution | Feature | Atera | Jira Service Management | |---|---|---| | **Root Cause Identification** | 7.9 (7 reviews) | Not enough data | | **Proactive Identification** | 8.7 (9 reviews) | Not enough data | | **Resolution Guidance** | 7.7 (8 reviews) | Not enough data | #### Management | Feature | Atera | Jira Service Management | |---|---|---| | **System Integration** | 8.9 (9 reviews) | Not enough data | | **Alerting** | Feature Not Available | Not enough data | | **Reporting** | Feature Not Available | Not enough data | #### Generative AI | Feature | Atera | Jira Service Management | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - AIOps Platforms | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Root Cause Analysis** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Application Security** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Data Aggregation** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Atera** | 7.9/10 | 242 | | **Jira Service Management** | N/A | N/A | #### Asset Inventory | Feature | Atera | Jira Service Management | |---|---|---| | **Hardware Asset Inventory** | 8.9 (229 reviews) | Not enough data | | **Software Asset Inventory** | 8.8 (222 reviews) | Not enough data | | **Cloud Asset Inventory** | 7.8 (210 reviews) | Not enough data | | **Mobile Asset Inventory** | 7.1 (206 reviews) | Not enough data | | **Asset Discovery** | 7.9 (216 reviews) | Not enough data | #### Generative AI | Feature | Atera | Jira Service Management | |---|---|---| | **AI Text Generation** | 7.2 (194 reviews) | Not enough data | | **AI Text Generation** | 7.1 (191 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | 8.1 (31 reviews) | Not enough data | | **Multi-step Planning** | 7.8 (31 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (31 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (31 reviews) | Not enough data | | **Natural Language Interaction** | 7.9 (30 reviews) | Not enough data | | **Proactive Assistance** | 8.0 (31 reviews) | Not enough data | | **Decision Making** | 7.7 (31 reviews) | Not enough data | #### Management | Feature | Atera | Jira Service Management | |---|---|---| | **Central Dashboard** | 8.8 (219 reviews) | Not enough data | | **Asset Policy Management** | 8.1 (209 reviews) | Not enough data | | **Risk Management** | 7.6 (207 reviews) | Not enough data | | **Integrations** | 8.0 (214 reviews) | Not enough data | | **User Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Requisition Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Maintenance Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Supplier Management** | Not enough data | Not enough data | | **Procurement Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Change Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Cost Tracking** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Barcode/Ticket Scanning** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Atera** | 9.4/10 | 18 | | **Jira Service Management** | N/A | N/A | #### Responses | Feature | Atera | Jira Service Management | |---|---|---| | **Personalization** | 9.8 (9 reviews) | Not enough data | | **Route To Human** | 9.0 (8 reviews) | Not enough data | | **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Atera | Jira Service Management | |---|---|---| | **Sales Follow-Up** | Feature Not Available | Not enough data | | **Customer Interaction Automation** | Feature Not Available | Not enough data | | **Lead Generation** | Feature Not Available | Not enough data | | **Document Processing** | Feature Not Available | Not enough data | | **Feedback Collection** | Feature Not Available | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Simulation and Scenario Generation** | Not enough data | Not enough data | #### Platform | Feature | Atera | Jira Service Management | |---|---|---| | **Conversation Editor** | 9.6 (8 reviews) | Not enough data | | **Integration** | 9.7 (10 reviews) | Not enough data | | **Human-In-The-Loop** | 9.4 (8 reviews) | Not enough data | | **Drag & Drop Editor** | Not enough data | Not enough data | | **Human-in-the-loop (HITL)** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Atera | Jira Service Management | |---|---|---| | **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | | **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | | **Task Execution** | 9.6 (8 reviews) | Not enough data | | **Problem Solving** | 9.8 (10 reviews) | Not enough data | #### Generative AI | Feature | Atera | Jira Service Management | |---|---|---| | **AI Text Generation** | 9.7 (11 reviews) | Not enough data | | **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Agent Collaboration** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Prompt Engineering** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **For No-Code Development** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Dynamic Modeling** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Memory Management** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Scalability** | Not enough data | Not enough data | | **Cost Management** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Natural Language Interface** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Multiple LLM Models** | Not enough data | Not enough data | | **Integration Management** | Not enough data | Not enough data | | **Customizable Frameworks** | Not enough data | Not enough data | | **Pre-built Templates** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Contextual Guidance** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Attended Automation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **For Sales/Marketing** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Business Process Automation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Deep Learning** | Not enough data | Not enough data | | **Code-free Development** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Unattended Automation** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | | **Proactive Error Detection** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Atera** | 7.8/10 | 485 | | **Jira Service Management** | N/A | N/A | #### Administration | Feature | Atera | Jira Service Management | |---|---|---| | **Screen Sharing** | 8.7 (446 reviews) | Not enough data | | **File Sharing** | 8.4 (441 reviews) | Not enough data | | **Session Recording** | 7.3 (383 reviews) | Not enough data | | **Unattended Remote Access** | 8.9 (449 reviews) | Not enough data | | **Multi - Session Handling** | 8.2 (424 reviews) | Not enough data | | **Multi-Monitor Support** | 8.2 (445 reviews) | Not enough data | #### Maintenance | Feature | Atera | Jira Service Management | |---|---|---| | **Remote Reboot** | 8.9 (449 reviews) | Not enough data | | **Remote Printing** | 7.8 (392 reviews) | Not enough data | #### Communication | Feature | Atera | Jira Service Management | |---|---|---| | **Text Chat** | Feature Not Available | Not enough data | | **VoIP** | 6.1 (365 reviews) | Not enough data | | **Video Conference Call** | 6.1 (358 reviews) | Not enough data | | **Screen Annotations** | 6.9 (368 reviews) | Not enough data | #### Security | Feature | Atera | Jira Service Management | |---|---|---| | **Data Encryption** | 7.8 (382 reviews) | Not enough data | | **Compliance** | 8.0 (389 reviews) | Not enough data | #### Device Support | Feature | Atera | Jira Service Management | |---|---|---| | **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | | **Multi-Platform Support** | 8.2 (399 reviews) | Not enough data | | **Cross-Platform** | 8.2 (394 reviews) | Not enough data | | **Video Support** | Not enough data | Not enough data | #### Performance | Feature | Atera | Jira Service Management | |---|---|---| | **Reporting** | 8.2 (429 reviews) | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Remote Monitoring & Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Two-Factor Authentication** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Summary Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Session Transfer** | Not enough data | Not enough data | | **Remote Update/Installation** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Troubleshooting** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Multiple User Accounts** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Diagnostic Tools** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Atera** | 7.2/10 | 286 | | **Jira Service Management** | N/A | N/A | #### Generative AI | Feature | Atera | Jira Service Management | |---|---|---| | **AI Text Summarization** | 7.2 (281 reviews) | Not enough data | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **Atera** | N/A | N/A | | **Jira Service Management** | 8.6/10 | 26 | #### Generative AI | Feature | Atera | Jira Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (25 reviews) | #### Agentic AI - IT Alerting | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | | **Multi-step Planning** | Not enough data | 8.7 (25 reviews) | | **Cross-system Integration** | Not enough data | 9.0 (24 reviews) | | **Adaptive Learning** | Not enough data | 8.5 (24 reviews) | | **Natural Language Interaction** | Not enough data | 8.5 (24 reviews) | | **Proactive Assistance** | Not enough data | 8.7 (24 reviews) | | **Decision Making** | Not enough data | 8.7 (24 reviews) | ### Autonomous Endpoint Management (AEM) | Product | Score | Reviews | |---|---|---| | **Atera** | N/A | N/A | | **Jira Service Management** | N/A | N/A | #### Generative AI - Autonomous Endpoint Management | Feature | Atera | Jira Service Management | |---|---|---| | **Behavioral Analysis** | Feature Not Available | Not enough data | | **Adaptive** | Feature Not Available | Not enough data | | **Predictive** | Feature Not Available | Not enough data | #### Monitoring and Management - Autonomous Endpoint Management | Feature | Atera | Jira Service Management | |---|---|---| | **Patch Management** | Feature Not Available | Not enough data | | **Oversees** | Feature Not Available | Not enough data | | **Self-Healing** | Not enough data | Not enough data | | **Centralized Dashboard** | Feature Not Available | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Atera** | 8.2/10 | 244 | | **Jira Service Management** | 8.5/10 | 371 | #### Incident Management | Feature | Atera | Jira Service Management | |---|---|---| | **Automate Ticket Routing** | 8.4 (212 reviews) | 8.7 (314 reviews) | | **Ticket Prioritization** | 8.5 (215 reviews) | 8.8 (316 reviews) | | **Ticket Notifications** | 8.8 (210 reviews) | 8.8 (330 reviews) | | **Knowledge Base** | 8.2 (217 reviews) | 8.5 (282 reviews) | | **Knowledge Base/Ticket Integration** | 8.2 (206 reviews) | 8.5 (276 reviews) | | **Real-Time Notifications** | Not enough data | Not enough data | #### Reporting | Feature | Atera | Jira Service Management | |---|---|---| | **Dashboards** | 8.6 (217 reviews) | 8.5 (318 reviews) | | **Time Tracking** | 8.5 (212 reviews) | 8.4 (302 reviews) | | **Surveys** | 7.8 (202 reviews) | 8.2 (231 reviews) | | **Activity Tracking** | Not enough data | Not enough data | #### Access & Usability | Feature | Atera | Jira Service Management | |---|---|---| | **Mobile** | 7.4 (210 reviews) | 8.1 (226 reviews) | | **Self Service** | 8.6 (206 reviews) | 8.6 (285 reviews) | | **Active Directory** | 8.0 (203 reviews) | 8.5 (236 reviews) | | **Multi-Channel Access** | 8.3 (198 reviews) | 8.4 (232 reviews) | | **Mobile Access** | Not enough data | Not enough data | #### Agentic AI - Service Desk | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | 8.4 (27 reviews) | 8.3 (75 reviews) | | **Multi-step Planning** | 8.1 (26 reviews) | 8.2 (73 reviews) | | **Cross-system Integration** | 8.1 (25 reviews) | 8.4 (79 reviews) | | **Adaptive Learning** | 8.1 (26 reviews) | 8.5 (73 reviews) | | **Natural Language Interaction** | 7.9 (26 reviews) | 8.3 (72 reviews) | | **Proactive Assistance** | 7.6 (26 reviews) | 8.5 (74 reviews) | | **Decision Making** | 7.9 (26 reviews) | 8.6 (73 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Project Management** | Not enough data | Not enough data | | **Procurement Management** | Not enough data | Not enough data | | **CMDB** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **IT Risk Management** | Not enough data | Not enough data | | **Service Catalog** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Change Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Localization Automation** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Scheduled/Automated Reports** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Release & Deployment** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **IT Asset Management** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Asset Lifecycle Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Atera** | N/A | N/A | | **Jira Service Management** | N/A | N/A | #### System Control | Feature | Atera | Jira Service Management | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Atera | Jira Service Management | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Atera | Jira Service Management | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Atera** | 8.4/10 | 94 | | **Jira Service Management** | N/A | N/A | #### Analysis | Feature | Atera | Jira Service Management | |---|---|---| | **Threat Detection** | 8.2 (79 reviews) | Not enough data | #### Platform | Feature | Atera | Jira Service Management | |---|---|---| | **Unified Communications Platform** | 7.9 (80 reviews) | Not enough data | | **Remote Access** | 8.9 (89 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.1 (79 reviews) | Not enough data | | **Asset Tracking** | 8.4 (86 reviews) | Not enough data | | **IT Knowledge Management** | 8.6 (85 reviews) | Not enough data | | **IT Asset Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | #### Security | Feature | Atera | Jira Service Management | |---|---|---| | **Endpoint Protection** | 8.4 (83 reviews) | Not enough data | | **Patch Management** | 9.0 (88 reviews) | Not enough data | | **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | | **Service Management** | 8.3 (83 reviews) | Not enough data | | **Workflow Management** | 8.2 (80 reviews) | Not enough data | | **Remote Monitoring & Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **License Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | | **Multi-step Planning** | 8.8 (14 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (14 reviews) | Not enough data | | **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | | **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | | **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | | **Decision Making** | 8.7 (14 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | Atera | Jira Service Management | |---|---|---| | **Audit Trail** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Security Tools** | Not enough data | Not enough data | | **Server Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Personalization and Recommendation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **IT Reporting** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Issue Auditing** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Atera** | N/A | N/A | | **Jira Service Management** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Atera | Jira Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Atera (12):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem) **Unique to Jira Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting) --- ## Reviewer Demographics ### By Company Size | Segment | Atera | Jira Service Management | |---|---|---| | **Small-Business** | 55.6% | 19.0% | | **Mid-Market** | 31.1% | 43.1% | | **Enterprise** | 13.3% | 37.9% | ### By Industry #### Atera - **Information Technology and Services:** 30.5% - **Computer & Network Security:** 12.1% - **Manufacturing:** 3.3% - **Consumer Services:** 3.1% - **Marketing and Advertising:** 2.8% - **Hospital & Health Care:** 2.8% - **Telecommunications:** 2.7% - **Consulting:** 2.4% - **Construction:** 2.2% - **Automotive:** 2.2% - **Other:** 36.0% #### Jira Service Management - **Information Technology and Services:** 30.6% - **Computer Software:** 16.2% - **Financial Services:** 5.0% - **Internet:** 4.4% - **Telecommunications:** 3.1% - **Marketing and Advertising:** 2.9% - **Banking:** 1.8% - **Retail:** 1.8% - **Computer & Network Security:** 1.7% - **Hospital & Health Care:** 1.7% - **Other:** 30.8% --- ## Alternatives ### Alternatives to Atera - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5035 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4165 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (201 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1193 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1137 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (327 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (796 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (542 reviews) ### Alternatives to Jira Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1354 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1956 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (972 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (297 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (295 reviews) --- ## Top Discussions ### Atera - Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments > **Top comment:** "Yes" - Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..." - Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment > **Top comment:** "Atera" - Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment > **Top comment:** "Remote Monitoring & Management RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems." - Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..." ### Jira Service Management - Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process" - Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..." - Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment > **Top comment:** "Connect with various spocs to solve a problem " - Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..." - Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-jira-service-management)