# Atera vs IT Glue Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in providing a versatile platform that integrates multiple functionalities, such as remote monitoring, helpdesk ticketing, and reporting. Users appreciate how this all-in-one approach simplifies their IT management, allowing them to cancel several disjointed software solutions.
- **Users say** that IT Glue stands out for its ability to centralize and organize documentation effectively. Reviewers highlight how this feature enhances team collaboration and saves time by making critical information easily accessible, which is particularly beneficial for standardizing processes.
- **According to verified reviews** , Atera's user-friendly interface and logical website layout contribute to a smooth experience for patching and remote access. Users find it easy to ensure their systems are up-to-date and appreciate the intuitive design that aids in troubleshooting.
- **Reviewers mention** that while IT Glue is effective for documentation, it may not offer the same level of integration with other tools as Atera. Users have noted that Atera's ability to link devices to users enhances functionality and operational efficiency, which can be a significant advantage for IT teams.
- **G2 reviewers highlight** that Atera's strong support quality is a key differentiator, with users praising the responsiveness and helpfulness of the support team. This contrasts with IT Glue, where some users have expressed a desire for improved support services.
- **Users report** that Atera's pricing model, which includes a free trial, makes it more accessible for small businesses compared to IT Glue's entry-level price. This affordability, combined with its robust feature set, positions Atera as a compelling choice for budget-conscious organizations.



| | Atera | IT Glue | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,143 | 684 | 
| **Largest Market Segment** | Small-Business (58.1% of reviews) | Small-Business (70.3% of reviews) | 
| **Entry Level Price** | Free Trial | $29.00 1 User Per Month | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### IT Glue

Pros:
- Ease of Use (90 reviews)
- Document Management (59 reviews)

Cons:
- Slow Performance (21 reviews)
- Missing Features (19 reviews)

---
## Ratings Comparison
| Rating | Atera | IT Glue | 
|---|---|---|
  | **Meets Requirements** | 8.8 (909 reviews) | 9.2 (561 reviews) | 
  | **Ease of Use** | 9.2 (1017 reviews) | 9.1 (626 reviews) | 
  | **Ease of Setup** | 9.2 (869 reviews) | 8.7 (456 reviews) | 
  | **Ease of Admin** | 9.0 (593 reviews) | 9.0 (366 reviews) | 
  | **Quality of Support** | 9.0 (863 reviews) | 8.7 (450 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (585 reviews) | 9.0 (352 reviews) | 
  | **Product Direction (% positive)** | 9.4 (891 reviews) | 8.9 (564 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### IT Glue

#### Entry-Level Pricing

Plan: Basic

Price: $29.00 1 User Per Month

Description: 5 user minimum

Key Features:
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts

[Browse all 3 editions](https://www.g2.com/products/it-glue/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **IT Glue** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (295 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | IT Glue | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | IT Glue | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | IT Glue | 
|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 180 |
| **IT Glue** | N/A | N/A |

#### Administration

| Feature | Atera | IT Glue | 
|---|---|---|
| **Change Management** | 8.1 (155 reviews) | Not enough data | 
| **Asset Management** | 8.3 (159 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (162 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | IT Glue | 
|---|---|---|
| **Help Desk** | 8.6 (159 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (155 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (154 reviews) | Not enough data | 

#### Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Reporting** | 8.6 (153 reviews) | Not enough data | 
| **Administration Console** | 8.9 (154 reviews) | Not enough data | 
| **Access Management** | 8.7 (150 reviews) | Not enough data | 
| **Asset Management** | 8.4 (150 reviews) | Not enough data | 
| **Policy Dictation** | 8.1 (145 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | IT Glue | 
|---|---|---|
| **Ticketing System** | 8.5 (157 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (150 reviews) | Not enough data | 
| **Alerting** | 8.8 (155 reviews) | Not enough data | 
| **Automation** | 8.7 (153 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (20 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (20 reviews) | Not enough data | 
| **Decision Making** | 7.3 (19 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 762 |
| **IT Glue** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | IT Glue | 
|---|---|---|
| **Device Management** | 8.9 (628 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.2 (94 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (70 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Remote Monitoring** | 9.1 (650 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (546 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (620 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.2 (77 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | IT Glue | 
|---|---|---|
| **Workflow Management** | 8.6 (104 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Remote Access** | 9.1 (623 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (89 reviews) | Not enough data | 
| **Ticketing** | 8.8 (126 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (98 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (83 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (78 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (82 reviews) | Not enough data | 
| **Decision Making** | 7.4 (77 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **IT Glue** | N/A | N/A |

#### Scope

| Feature | Atera | IT Glue | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 7.9 (34 reviews) | Not enough data | 

#### Security

| Feature | Atera | IT Glue | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | Not enough data | 
| **Device Configuration** | 7.7 (27 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 308 |
| **IT Glue** | N/A | N/A |

#### Functionality

| Feature | Atera | IT Glue | 
|---|---|---|
| **Performance Monitoring** | 8.9 (284 reviews) | Not enough data | 
| **Alerting** | 8.9 (290 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (272 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (263 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | IT Glue | 
|---|---|---|
| **360-Degree Network Visibility** | 8.2 (34 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (38 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (35 reviews) | Not enough data | 

#### Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Performance Baseline** | 8.4 (259 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (261 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (248 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | IT Glue | 
|---|---|---|
| **Predictive Performance Analytics** | 8.1 (33 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (33 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | IT Glue | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (34 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (35 reviews) | Not enough data | 
| **Integrated Network Security** | 8.2 (34 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | IT Glue | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (33 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.1 (34 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | IT Glue | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (32 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.4 (32 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (32 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (28 reviews) | Not enough data | 
| **Decision Making** | 7.6 (28 reviews) | Not enough data | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **IT Glue** | 8.2/10 | 371 |

#### Task Tracking

| Feature | Atera | IT Glue | 
|---|---|---|
| **Activity Feed** | Not enough data | 8.3 (337 reviews) | 
| **Task Schedules** | Not enough data | Feature Not Available | 
| **Comments** | Not enough data | Feature Not Available | 

#### Checklist Options

| Feature | Atera | IT Glue | 
|---|---|---|
| **Templates** | Not enough data | 8.0 (332 reviews) | 
| **Native Forms** | Not enough data | Feature Not Available | 
| **Downloadable Manuals** | Not enough data | 8.0 (307 reviews) | 

#### Software Availability

| Feature | Atera | IT Glue | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (360 reviews) | 
| **Permissions** | Not enough data | 8.8 (357 reviews) | 
| **Mobile Application** | Not enough data | 6.9 (325 reviews) | 
| **Desktop Application** | Not enough data | 8.4 (314 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **IT Glue** | 8.0/10 | 407 |

#### Knowledge Pages

| Feature | Atera | IT Glue | 
|---|---|---|
| **Templates** | Not enough data | 7.9 (358 reviews) | 
| **In-Content Feedback** | Not enough data | Feature Not Available | 
| **Versioning and Version History** | Not enough data | 8.9 (370 reviews) | 
| **Decision Trees** | Not enough data | Feature Not Available | 
| **Duplicate Detection** | Not enough data | Feature Not Available | 
| **Content Editor** | Not enough data | 8.4 (366 reviews) | 

#### Knowledge Dissemination

| Feature | Atera | IT Glue | 
|---|---|---|
| **Page Analytics** | Not enough data | 7.9 (327 reviews) | 
| **Permissions** | Not enough data | 8.7 (376 reviews) | 
| **Knowledge Sharing** | Not enough data | 9.2 (390 reviews) | 
| **Notifications** | Not enough data | 8.1 (355 reviews) | 
| **Advanced Search** | Not enough data | 8.4 (376 reviews) | 
| **Browser Extension** | Not enough data | 7.8 (347 reviews) | 
| **Organization** | Not enough data | 9.0 (385 reviews) | 
| **Other Integrations** | Not enough data | 8.4 (369 reviews) | 
| **Knowledge Integrations** | Not enough data | 8.4 (353 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Atera | IT Glue | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 6.4 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.0 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 6.2 (15 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 19 |
| **IT Glue** | N/A | N/A |

#### Functionality

| Feature | Atera | IT Glue | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | IT Glue | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **System Integration** | 8.3 (6 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | IT Glue | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 234 |
| **IT Glue** | 6.9/10 | 24 |

#### Asset Inventory

| Feature | Atera | IT Glue | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (224 reviews) | 9.2 (21 reviews) | 
| **Software Asset Inventory** | 8.8 (216 reviews) | 8.7 (19 reviews) | 
| **Cloud Asset Inventory** | 7.8 (208 reviews) | 8.3 (19 reviews) | 
| **Mobile Asset Inventory** | 7.1 (204 reviews) | 7.8 (19 reviews) | 
| **Asset Discovery** | 7.9 (213 reviews) | 7.5 (20 reviews) | 

#### Generative AI

| Feature | Atera | IT Glue | 
|---|---|---|
| **AI Text Generation** | 7.2 (193 reviews) | 4.8 (18 reviews) | 
| **AI Text Generation** | 7.1 (190 reviews) | 5.0 (18 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (29 reviews) | 5.8 (6 reviews) | 
| **Multi-step Planning** | 7.8 (29 reviews) | 6.9 (6 reviews) | 
| **Cross-system Integration** | 8.0 (29 reviews) | 6.1 (6 reviews) | 
| **Adaptive Learning** | 7.6 (29 reviews) | 5.8 (6 reviews) | 
| **Natural Language Interaction** | 7.9 (28 reviews) | 5.0 (6 reviews) | 
| **Proactive Assistance** | 7.9 (29 reviews) | 4.2 (6 reviews) | 
| **Decision Making** | 7.7 (29 reviews) | 5.0 (6 reviews) | 

#### Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Central Dashboard** | 8.8 (217 reviews) | 8.4 (19 reviews) | 
| **Asset Policy Management** | 8.1 (207 reviews) | 8.1 (18 reviews) | 
| **Risk Management** | 7.6 (205 reviews) | 7.2 (18 reviews) | 
| **Integrations** | 8.0 (212 reviews) | 8.9 (19 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **IT Glue** | N/A | N/A |

#### Responses

| Feature | Atera | IT Glue | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | IT Glue | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | IT Glue | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | IT Glue | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | IT Glue | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 474 |
| **IT Glue** | N/A | N/A |

#### Administration

| Feature | Atera | IT Glue | 
|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | Not enough data | 
| **File Sharing** | 8.4 (437 reviews) | Not enough data | 
| **Session Recording** | 7.3 (382 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (445 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (421 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (440 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | IT Glue | 
|---|---|---|
| **Remote Reboot** | 8.9 (441 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (390 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | IT Glue | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (363 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (356 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (367 reviews) | Not enough data | 

#### Security

| Feature | Atera | IT Glue | 
|---|---|---|
| **Data Encryption** | 7.7 (379 reviews) | Not enough data | 
| **Compliance** | 8.0 (388 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | IT Glue | 
|---|---|---|
| **Mobile Device Access** | 7.4 (390 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (396 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (392 reviews) | Not enough data | 

#### Performance

| Feature | Atera | IT Glue | 
|---|---|---|
| **Reporting** | 8.3 (425 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 286 |
| **IT Glue** | N/A | N/A |

#### Generative AI

| Feature | Atera | IT Glue | 
|---|---|---|
| **AI Text Summarization** | 7.2 (281 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **IT Glue** | 8.0/10 | 57 |

#### Management and Discovery - IT Documentation

| Feature | Atera | IT Glue | 
|---|---|---|
| **Search and Indexing** | Not enough data | 7.8 (45 reviews) | 
| **Version Control** | Not enough data | 8.5 (33 reviews) | 
| **Access and Permissions** | Not enough data | 8.4 (38 reviews) | 

#### Operations - IT Documentation

| Feature | Atera | IT Glue | 
|---|---|---|
| **Integrations** | Not enough data | 8.2 (44 reviews) | 
| **Automation** | Not enough data | 7.8 (33 reviews) | 
| **Reporting** | Not enough data | 7.5 (34 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.7/10 | 15 |
| **IT Glue** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | IT Glue | 
|---|---|---|
| **Document Processing** | 8.2 (10 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (10 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | IT Glue | 
|---|---|---|
| **Adaptive Responses** | 7.8 (10 reviews) | Not enough data | 
| **Task Execution** | 7.7 (10 reviews) | Not enough data | 
| **Independent Decision Making** | 8.0 (10 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (10 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | IT Glue | 
|---|---|---|
| **Ticket Status Updates** | 8.2 (10 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.4 (11 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.5 (10 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | IT Glue | 
|---|---|---|
| **Knowledge Base Utilization** | 8.0 (10 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (13 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.9 (11 reviews) | Not enough data | 
| **User Self-Service Assistance** | 8.0 (10 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.8 (10 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Password Managers

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **IT Glue** | 8.3/10 | 444 |

#### Usability & Access

| Feature | Atera | IT Glue | 
|---|---|---|
| **Quick Login** | Not enough data | 8.9 (404 reviews) | 
| **Browser Extension** | Not enough data | 7.8 (393 reviews) | 
| **Mobile App Usability** | Not enough data | 6.7 (387 reviews) | 
| **Multi-Device Use** | Not enough data | 8.8 (399 reviews) | 
| **Admin Management** | Not enough data | 9.0 (415 reviews) | 

#### Security Measures

| Feature | Atera | IT Glue | 
|---|---|---|
| **Password Generator** | Not enough data | 9.1 (417 reviews) | 
| **Two-Factor Authentication** | Not enough data | 9.3 (431 reviews) | 
| **Security Audits** | Not enough data | Feature Not Available | 

#### Storage

| Feature | Atera | IT Glue | 
|---|---|---|
| **Digital Wallet** | Not enough data | 6.8 (333 reviews) | 
| **File Storage** | Not enough data | 8.2 (402 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 232 |
| **IT Glue** | N/A | N/A |

#### Incident Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (210 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (213 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (206 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (211 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (203 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | IT Glue | 
|---|---|---|
| **Dashboards** | 8.6 (211 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (208 reviews) | Not enough data | 
| **Surveys** | 7.8 (201 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | IT Glue | 
|---|---|---|
| **Mobile** | 7.4 (207 reviews) | Not enough data | 
| **Self Service** | 8.5 (204 reviews) | Not enough data | 
| **Active Directory** | 8.0 (201 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (197 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### System Control

| Feature | Atera | IT Glue | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | IT Glue | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Knowledge Base

| Feature | Atera | IT Glue | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Atera | IT Glue | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Atera | IT Glue | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Atera | IT Glue | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **IT Glue** | N/A | N/A |

#### Analysis

| Feature | Atera | IT Glue | 
|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | Not enough data | 

#### Platform

| Feature | Atera | IT Glue | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | Not enough data | 

#### Security

| Feature | Atera | IT Glue | 
|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | IT Glue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to IT Glue (4):** [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Password Managers](https://www.g2.com/categories/password-managers)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | IT Glue | 
|---|---|---|
| **Small-Business** | 58.1% | 70.3% | 
| **Mid-Market** | 32.2% | 26.6% | 
| **Enterprise** | 9.7% | 3.1% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.8%
- **Computer & Network Security:** 12.1%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.4%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.8%
- **Consulting:** 2.5%
- **Automotive:** 2.4%
- **Construction:** 2.1%
- **Computer Software:** 1.9%
- **Other:** 36.5%

#### IT Glue

- **Information Technology and Services:** 57.3%
- **Computer & Network Security:** 20.9%
- **Computer Networking:** 2.7%
- **Consulting:** 1.9%
- **Manufacturing:** 1.5%
- **Computer Software:** 1.0%
- **Computer Hardware:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Information Services:** 0.9%
- **Retail:** 0.7%
- **Other:** 11.2%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1038 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1093 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)

### Alternatives to IT Glue

- [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (354 reviews)
- [LastPass](https://www.g2.com/products/lastpass/reviews) — 4.5/5 stars (2047 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4351 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12407 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) — 4.6/5 stars (1196 reviews)
- [Bitwarden](https://www.g2.com/products/bitwarden/reviews) — 4.6/5 stars (1269 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [1Password](https://www.g2.com/products/1password/reviews) — 4.6/5 stars (1796 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### IT Glue

- Title: [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) — 2 comments
  > **Top comment:** "It's a Knowledge Base solution.  It's an easy-to-use relational database, with several in well integrated solutions.  Focus is primarily on Microsoft and..."
- Title: [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) — 1 comment
  > **Top comment:** "IT Glue brings together all of your documentation under one roof, and links it all together. This means it's easier to create documentation, and easier to..."
- Title: [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) — 1 comment
  > **Top comment:** "IT Glue is typically used for the documentation of IT environments, so endpoints, servers, software, passwords, vendors, users and policies/procedures. The..."
- Title: [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) — 1 comment
  > **Top comment:** "IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-it-glue)