# Atera vs Hexnode UEM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hexnode UEM excels in its **ease of setup** , with users highlighting its intuitive interface that simplifies the deployment of policies across devices. One user mentioned, "It’s easy to manage and deploy policies," which reflects the platform's user-friendly approach.
- **Users say** Atera stands out for its **all-in-one IT management capabilities** , allowing teams to handle routine tasks like monitoring devices and providing remote support from a single platform. This integration keeps teams organized, as noted by a reviewer who appreciated the seamless workflow during high-pressure events.
- **Reviewers mention** that while Hexnode UEM offers strong **device management features** , it may not fully meet the needs of larger organizations, as indicated by its lower G2 scores in market presence. However, users appreciate its ability to lock down devices effectively, making it a solid choice for mid-market companies.
- **According to verified reviews** , Atera's **remote access integration** is a game-changer for urgent situations, with users praising its quick response capabilities during critical events. One user highlighted how Atera's integration with Splashtop allows for immediate fixes, which is crucial in high-stakes environments.
- **G2 reviewers report** that Hexnode UEM shines in **endpoint inclusiveness** , supporting a wide range of devices and operating systems. Users have noted that it is particularly effective for managing tablets and mobile devices, which is a significant advantage for organizations with diverse hardware.
- **Users say** that Atera's **customer support** is reliable, with a solid rating that reflects its commitment to helping users navigate challenges. Reviewers appreciate the quality of support, which is essential for maintaining smooth operations, especially for small businesses that rely heavily on IT efficiency.



| | Atera | Hexnode UEM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,156 | 242 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Mid-Market (53.9% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### Hexnode UEM

Pros:
- Ease of Use (32 reviews)
- Features (29 reviews)

Cons:
- Missing Features (12 reviews)
- Device Management (9 reviews)

---
## Ratings Comparison
| Rating | Atera | Hexnode UEM | 
|---|---|---|
  | **Meets Requirements** | 8.8 (918 reviews) | 9.1 (221 reviews) | 
  | **Ease of Use** | 9.2 (1029 reviews) | 8.9 (220 reviews) | 
  | **Ease of Setup** | 9.2 (880 reviews) | 8.9 (202 reviews) | 
  | **Ease of Admin** | 9.0 (594 reviews) | 9.0 (185 reviews) | 
  | **Quality of Support** | 9.0 (872 reviews) | 9.1 (213 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (586 reviews) | 9.1 (178 reviews) | 
  | **Product Direction (% positive)** | 9.4 (899 reviews) | 9.0 (213 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### Hexnode UEM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **Hexnode UEM** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (295 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 181 |
| **Hexnode UEM** | N/A | N/A |

#### Administration

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Change Management** | 8.1 (156 reviews) | Not enough data | 
| **Asset Management** | 8.3 (160 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (163 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Help Desk** | 8.6 (160 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (156 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (155 reviews) | Not enough data | 

#### Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Reporting** | 8.6 (154 reviews) | Not enough data | 
| **Administration Console** | 8.8 (155 reviews) | Not enough data | 
| **Access Management** | 8.7 (151 reviews) | Not enough data | 
| **Asset Management** | 8.4 (151 reviews) | Not enough data | 
| **Policy Dictation** | 8.1 (146 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Ticketing System** | 8.5 (158 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (151 reviews) | Not enough data | 
| **Alerting** | 8.9 (156 reviews) | Not enough data | 
| **Automation** | 8.7 (154 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (21 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (21 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (21 reviews) | Not enough data | 
| **Decision Making** | 7.3 (20 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 775 |
| **Hexnode UEM** | 8.9/10 | 16 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Device Management** | 8.9 (635 reviews) ✓ Verified | 9.3 (16 reviews) | 
| **Asset Management** | 8.2 (97 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (73 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Remote Monitoring** | 9.1 (658 reviews) ✓ Verified | 9.3 (16 reviews) | 
| **Asset Tracking** | 8.3 (549 reviews) ✓ Verified | 8.4 (16 reviews) | 
| **Application Deployment** | 8.3 (553 reviews) ✓ Verified | 9.0 (15 reviews) | 
| **Patch Management** | 8.7 (627 reviews) ✓ Verified | 8.5 (14 reviews) | 
| **Asset Tracking** | 8.3 (80 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Workflow Management** | 8.7 (110 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Remote Access** | 9.1 (633 reviews) ✓ Verified | 9.1 (16 reviews) | 
| **Service Management (Issue Prioritization)** | 8.8 (93 reviews) | Not enough data | 
| **Ticketing** | 8.8 (137 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (101 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (87 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (80 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (81 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (86 reviews) | Not enough data | 
| **Decision Making** | 7.4 (80 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 37 |
| **Hexnode UEM** | 9.2/10 | 73 |

#### Scope

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | 9.2 (72 reviews) | 
| **Multi-OS Support** | 7.9 (34 reviews) | 9.2 (70 reviews) | 

#### Security

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | 9.1 (72 reviews) | 
| **Endpoint Protection** | 7.4 (33 reviews) | 9.2 (72 reviews) | 
| **Remote Wiping** | 5.7 (27 reviews) | 9.2 (69 reviews) | 

#### Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Device Enrollment** | 8.1 (29 reviews) | 9.4 (71 reviews) | 
| **Device Configuration** | 7.7 (28 reviews) | 9.2 (72 reviews) | 
| **Device Compliance** | 7.5 (26 reviews) | 9.4 (72 reviews) | 
| **Usage Information** | 7.9 (29 reviews) | 9.1 (70 reviews) | 
| **Data Separation** | 6.1 (25 reviews) | 9.1 (68 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 310 |
| **Hexnode UEM** | N/A | N/A |

#### Functionality

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Performance Monitoring** | 8.9 (286 reviews) | Not enough data | 
| **Alerting** | 8.9 (292 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (274 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (265 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (40 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Performance Baseline** | 8.4 (261 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (263 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (250 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (37 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (36 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (36 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Hexnode UEM** | N/A | N/A |

#### Monitoring

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 21 |
| **Hexnode UEM** | N/A | N/A |

#### Functionality

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **System Integration** | 8.8 (8 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 236 |
| **Hexnode UEM** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | 
| **Integrations** | 8.0 (214 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **Hexnode UEM** | N/A | N/A |

#### Responses

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 476 |
| **Hexnode UEM** | N/A | N/A |

#### Administration

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Screen Sharing** | 8.7 (442 reviews) | Not enough data | 
| **File Sharing** | 8.4 (438 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (446 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (422 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Remote Reboot** | 8.9 (443 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (391 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (364 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (357 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Data Encryption** | 7.8 (380 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (397 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (393 reviews) | Not enough data | 

#### Performance

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Reporting** | 8.3 (426 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 286 |
| **Hexnode UEM** | N/A | N/A |

#### Generative AI

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **AI Text Summarization** | 7.2 (281 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.7/10 | 16 |
| **Hexnode UEM** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Ticket Status Updates** | 7.9 (11 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.1 (12 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.2 (14 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.9 (11 reviews) | Not enough data | 

### Mobile Application Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Hexnode UEM** | N/A | N/A |

#### Agentic AI - Mobile Application Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Hexnode UEM** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 232 |
| **Hexnode UEM** | N/A | N/A |

#### Incident Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (210 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (213 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (206 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (211 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (203 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Dashboards** | 8.6 (211 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (208 reviews) | Not enough data | 
| **Surveys** | 7.8 (201 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Mobile** | 7.4 (207 reviews) | Not enough data | 
| **Self Service** | 8.5 (204 reviews) | Not enough data | 
| **Active Directory** | 8.0 (201 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (197 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Hexnode UEM** | N/A | N/A |

#### System Control

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Hexnode UEM** | 9.0/10 | 179 |

#### Platform - Mobile Device Management (MDM)

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 9.3 (145 reviews) | 

#### Operating System

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.2 (141 reviews) | 
| **Apple Support** | Not enough data | 9.0 (136 reviews) | 
| **Android Support** | Not enough data | 9.2 (149 reviews) | 

#### Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Applicatons Management** | Not enough data | 9.1 (167 reviews) | 
| **Applications Consolidation** | Not enough data | 9.0 (133 reviews) | 
| **Whitelist** | Not enough data | 9.1 (135 reviews) | 
| **Blacklist** | Not enough data | 9.0 (135 reviews) | 
| **Usage Information** | Not enough data | 8.9 (147 reviews) | 

#### Security

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Remote Wipe** | Not enough data | 9.4 (146 reviews) | 
| **Security** | Not enough data | 9.3 (160 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Mobility Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Hexnode UEM** | 9.0/10 | 43 |

#### Platform

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 9.2 (29 reviews) | 
| **Device Enrollment** | Not enough data | 9.0 (37 reviews) | 
| **Device Configuration** | Not enough data | 9.0 (39 reviews) | 

#### Operating System

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Multiple Mobile Operating System Support** | Not enough data | 9.2 (33 reviews) | 
| **Apple Support** | Not enough data | 9.3 (27 reviews) | 
| **Android Support** | Not enough data | 9.3 (32 reviews) | 

#### Security

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Device Management** | Not enough data | 9.2 (39 reviews) | 
| **Custom Alerts** | Not enough data | 8.7 (31 reviews) | 
| **Security** | Not enough data | 9.2 (36 reviews) | 

#### Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.8 (37 reviews) | 
| **Applications Consolidation** | Not enough data | 9.0 (29 reviews) | 
| **Whitelist** | Not enough data | 8.9 (28 reviews) | 
| **Blacklist** | Not enough data | 8.7 (29 reviews) | 
| **Usage Information** | Not enough data | 9.0 (30 reviews) | 

#### Agentic AI - Enterprise Mobility Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 88 |
| **Hexnode UEM** | N/A | N/A |

#### Analysis

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Threat Detection** | 8.2 (78 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (79 reviews) | Not enough data | 
| **Remote Access** | 8.9 (83 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (78 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (83 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (82 reviews) | Not enough data | 

#### Security

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Endpoint Protection** | 8.3 (82 reviews) | Not enough data | 
| **Patch Management** | 8.9 (85 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.2 (81 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (78 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.6 (13 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Hexnode UEM** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | Hexnode UEM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to Atera (10):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Hexnode UEM (4):** [Enterprise Mobility Management Software](https://www.g2.com/categories/enterprise-mobility-management), [Mobile Application Management Software](https://www.g2.com/categories/mobile-application-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | Hexnode UEM | 
|---|---|---|
| **Small-Business** | 57.8% | 34.9% | 
| **Mid-Market** | 32.2% | 53.9% | 
| **Enterprise** | 10.0% | 11.2% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.8%
- **Computer & Network Security:** 12.1%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.5%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Consulting:** 2.5%
- **Automotive:** 2.4%
- **Construction:** 2.1%
- **Marketing and Advertising:** 2.0%
- **Other:** 36.5%

#### Hexnode UEM

- **Information Technology and Services:** 14.7%
- **Computer Software:** 14.2%
- **Construction:** 5.2%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 3.9%
- **Internet:** 3.0%
- **Health, Wellness and Fitness:** 3.0%
- **Hospital & Health Care:** 2.6%
- **Computer & Network Security:** 2.6%
- **Education Management:** 2.6%
- **Other:** 44.0%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3971 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1044 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1101 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)

### Alternatives to Hexnode UEM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [Esper](https://www.g2.com/products/esper/reviews) — 4.5/5 stars (238 reviews)
- [Jamf](https://www.g2.com/products/jamf/reviews) — 4.7/5 stars (2128 reviews)
- [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (382 reviews)
- [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) — 4.9/5 stars (411 reviews)
- [IBM MaaS360](https://www.g2.com/products/ibm-maas360/reviews) — 4.2/5 stars (203 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1101 reviews)
- [ManageEngine Mobile Device Manager Plus](https://www.g2.com/products/manageengine-mobile-device-manager-plus/reviews) — 4.5/5 stars (259 reviews)
- [Iru](https://www.g2.com/products/iru/reviews) — 4.7/5 stars (804 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3973 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### Hexnode UEM

- Title: [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) — 1 comment
  > **Top comment:** "Hexnode UEM is a Mobile Device Management (MDM) platform that enables us to manage devices remotely, no matter where they are located across the globe. It..."
- Title: [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) — 1 comment
  > **Top comment:** "Hexnode is on our eld Tablets in our local Trucks.  It is perfect for limiting access to any apps except their electronic logging apps, and pdf viewer."
- Title: [Will it be possible to store device encryption keys in the platform similarly Azure AD/Intune?](https://www.g2.com/discussions/will-it-be-possible-to-store-device-encryption-keys-in-the-platform-similarly-azure-ad-intune) — 1 comment, 1 upvote
  > **Top comment:** "Hey Daniel,

Hexnode MDM doesn't currently support the storage of the device encryption key in the portal, however, it is has been submitted to their..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-hexnode-uem)