# Atera vs Heimdal Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in user experience, with many praising its intuitive interface and logical website layout. Users appreciate features like remote access and patch management, which streamline troubleshooting and ensure systems are up-to-date.
- **Users say** that Heimdal provides a solid security solution, particularly highlighting its integration of essential applications and ease of use. The dashboard is noted for being user-friendly, making it easier for organizations to manage their security needs effectively.
- **According to verified reviews** , Atera's implementation process is notably quick and efficient, with users mentioning the seamless onboarding experience. This allows teams to start utilizing the platform's capabilities, such as remote monitoring and helpdesk ticketing, without significant delays.
- **Reviewers mention** that while Heimdal offers strong support, Atera's overall support quality is slightly lower, with users noting that Atera's support can be less responsive at times compared to Heimdal's consistently available assistance.
- **G2 reviewers highlight** Atera's versatility, particularly in combining multiple IT management functions into one platform. This integration has allowed users to reduce operational costs by eliminating the need for multiple disjointed software solutions.
- **Users report** that while both products meet their requirements, Atera tends to shine in ease of setup and administration, making it a preferred choice for small businesses looking for a straightforward IT management solution.



| | Atera | Heimdal | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,141 | 65 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Mid-Market (59.4% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### Heimdal

Pros:
- Easy Setup (2 reviews)
- File Transfer (2 reviews)

Cons:
- Complex Interface (2 reviews)
- Not User-Friendly (2 reviews)

---
## Ratings Comparison
| Rating | Atera | Heimdal | 
|---|---|---|
  | **Meets Requirements** | 8.8 (907 reviews) | 8.9 (54 reviews) | 
  | **Ease of Use** | 9.2 (1015 reviews) | 8.7 (54 reviews) | 
  | **Ease of Setup** | 9.2 (867 reviews) | 8.2 (44 reviews) | 
  | **Ease of Admin** | 9.0 (595 reviews) | 8.3 (29 reviews) | 
  | **Quality of Support** | 9.0 (861 reviews) | 9.5 (53 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (587 reviews) | 9.4 (29 reviews) | 
  | **Product Direction (% positive)** | 9.4 (891 reviews) | 7.7 (46 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### Heimdal

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **Heimdal** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (295 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Heimdal | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | Heimdal | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Heimdal | 
|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 179 |
| **Heimdal** | N/A | N/A |

#### Administration

| Feature | Atera | Heimdal | 
|---|---|---|
| **Change Management** | 8.1 (156 reviews) | Not enough data | 
| **Asset Management** | 8.3 (160 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (163 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | Heimdal | 
|---|---|---|
| **Help Desk** | 8.6 (159 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (156 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (155 reviews) | Not enough data | 

#### Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Reporting** | 8.6 (154 reviews) | Not enough data | 
| **Administration Console** | 8.8 (154 reviews) | Not enough data | 
| **Access Management** | 8.7 (151 reviews) | Not enough data | 
| **Asset Management** | 8.4 (151 reviews) | Not enough data | 
| **Policy Dictation** | 8.1 (146 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | Heimdal | 
|---|---|---|
| **Ticketing System** | 8.5 (157 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (151 reviews) | Not enough data | 
| **Alerting** | 8.8 (155 reviews) | Not enough data | 
| **Automation** | 8.7 (153 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (21 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (21 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (21 reviews) | Not enough data | 
| **Decision Making** | 7.3 (20 reviews) | Not enough data | 

### Unified Threat Management (UTM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Security - Unified Threat Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Antivirus** | Not enough data | Not enough data | 
| **Whitelists** | Not enough data | Not enough data | 
| **Antispam Filtering** | Not enough data | Not enough data | 
| **Content Filtering** | Not enough data | Not enough data | 
| **Web Filtering** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 

#### Administration

| Feature | Atera | Heimdal | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 761 |
| **Heimdal** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | Heimdal | 
|---|---|---|
| **Device Management** | 8.9 (630 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.1 (93 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (71 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Remote Monitoring** | 9.1 (652 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (547 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (620 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.2 (78 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | Heimdal | 
|---|---|---|
| **Workflow Management** | 8.6 (105 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Remote Access** | 9.1 (624 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (90 reviews) | Not enough data | 
| **Ticketing** | 8.7 (124 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (99 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (78 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (83 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (78 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (79 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (83 reviews) | Not enough data | 
| **Decision Making** | 7.4 (78 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **Heimdal** | N/A | N/A |

#### Scope

| Feature | Atera | Heimdal | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 7.9 (34 reviews) | Not enough data | 

#### Security

| Feature | Atera | Heimdal | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | Not enough data | 
| **Device Configuration** | 7.7 (27 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 309 |
| **Heimdal** | N/A | N/A |

#### Functionality

| Feature | Atera | Heimdal | 
|---|---|---|
| **Performance Monitoring** | 8.9 (285 reviews) | Not enough data | 
| **Alerting** | 8.9 (291 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (273 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (264 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | Heimdal | 
|---|---|---|
| **360-Degree Network Visibility** | 8.2 (35 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (39 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (36 reviews) | Not enough data | 

#### Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Performance Baseline** | 8.4 (260 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (262 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (249 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | Heimdal | 
|---|---|---|
| **Predictive Performance Analytics** | 8.1 (34 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (34 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | Heimdal | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (35 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (36 reviews) | Not enough data | 
| **Integrated Network Security** | 8.2 (35 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | Heimdal | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (34 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.1 (35 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | Heimdal | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (33 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (33 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (33 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (29 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (29 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (29 reviews) | Not enough data | 
| **Decision Making** | 7.6 (29 reviews) | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | 9.5/10 | 9 |

#### Administration

| Feature | Atera | Heimdal | 
|---|---|---|
| **Policy, User, and Role Management** | Not enough data | 9.2 (6 reviews) | 
| **Approval Workflows** | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Centralized Management** | Not enough data | 9.3 (7 reviews) | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 

#### Functionality

| Feature | Atera | Heimdal | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **BYOD support** | Not enough data | Not enough data | 
| **Password Vault** | Not enough data | Feature Not Available | 
| **Centralized management** | Not enough data | 9.3 (7 reviews) | 
| **Role-based security** | Not enough data | 9.7 (6 reviews) | 
| **Live notifications** | Not enough data | Not enough data | 
| **Live session recording & playback** | Not enough data | Not enough data | 
| **Hide passwords** | Not enough data | Feature Not Available | 
| **Temporary, time-limited privilege** | Not enough data | 9.7 (5 reviews) | 

#### Monitoring

| Feature | Atera | Heimdal | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Activity Logging** | Not enough data | 9.2 (8 reviews) | 
| **Anomaly Detection** | Not enough data | 10.0 (6 reviews) | 

#### Reporting

| Feature | Atera | Heimdal | 
|---|---|---|
| **Audit log** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | 9.4 (6 reviews) | 

### Endpoint Protection Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Administration

| Feature | Atera | Heimdal | 
|---|---|---|
| **Compliance** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Device Control** | Not enough data | Not enough data | 

#### Functionality

| Feature | Atera | Heimdal | 
|---|---|---|
| **System Isolation** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Analysis

| Feature | Atera | Heimdal | 
|---|---|---|
| **Automated Remediation** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Behavioral Analysis** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 19 |
| **Heimdal** | N/A | N/A |

#### Functionality

| Feature | Atera | Heimdal | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | Heimdal | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **System Integration** | 8.3 (6 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | Heimdal | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 235 |
| **Heimdal** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | Heimdal | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Heimdal | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | 
| **Integrations** | 8.0 (213 reviews) | Not enough data | 

### Network Detection and Response (NDR)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Analysis

| Feature | Atera | Heimdal | 
|---|---|---|
| **Incident Reporting** | Not enough data | Not enough data | 
| **Network Visibility** | Not enough data | Not enough data | 
| **Metadata Enrichment** | Not enough data | Not enough data | 
| **Metadata Management** | Not enough data | Not enough data | 

#### Response

| Feature | Atera | Heimdal | 
|---|---|---|
| **Incident Alerts** | Not enough data | Not enough data | 
| **Response Orchestration** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 

#### Detection

| Feature | Atera | Heimdal | 
|---|---|---|
| **Multi-Network Monitoring** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | 

#### Services - Network Detection and Response (NDR)

| Feature | Atera | Heimdal | 
|---|---|---|
| **Managed Services** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **Heimdal** | N/A | N/A |

#### Responses

| Feature | Atera | Heimdal | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | Heimdal | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | Heimdal | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | Heimdal | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Heimdal | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Extended Detection and Response (XDR) Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Detection & Response

| Feature | Atera | Heimdal | 
|---|---|---|
| **Response Automation** | Not enough data | Not enough data | 
| **Threat Hunting** | Not enough data | Not enough data | 
| **Rule-Based Detection** | Not enough data | Not enough data | 
| **Real-Time Detection** | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Extensibility** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Unified Visibility** | Not enough data | Not enough data | 

#### Analytics

| Feature | Atera | Heimdal | 
|---|---|---|
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Artificial Intelligence & Machine Learning** | Not enough data | Not enough data | 
| **Data Collection** | Not enough data | Not enough data | 

#### Agentic AI - Extended Detection and Response (XDR) Platforms

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Services - Extended Detection and Response (XDR)

| Feature | Atera | Heimdal | 
|---|---|---|
| **Managed Services** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 474 |
| **Heimdal** | N/A | N/A |

#### Administration

| Feature | Atera | Heimdal | 
|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | Not enough data | 
| **File Sharing** | 8.4 (438 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (445 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (422 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | Heimdal | 
|---|---|---|
| **Remote Reboot** | 8.9 (442 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (391 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | Heimdal | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (364 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (357 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | Heimdal | 
|---|---|---|
| **Data Encryption** | 7.8 (380 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | Heimdal | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (397 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (393 reviews) | Not enough data | 

#### Performance

| Feature | Atera | Heimdal | 
|---|---|---|
| **Reporting** | 8.2 (426 reviews) | Not enough data | 

### Attack Surface Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Asset Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Asset Discovery** | Not enough data | Not enough data | 
| **Shadow IT Detection** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Atera | Heimdal | 
|---|---|---|
| **Gap Analysis** | Not enough data | Not enough data | 
| **Vulnerability Intelligence** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Continuous Monitoring** | Not enough data | Not enough data | 

#### Risk Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Risk-Prioritization** | Not enough data | Not enough data | 
| **Reconnaissance** | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Atera | Heimdal | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Identity Threat Detection and Response (ITDR)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Monitoring

| Feature | Atera | Heimdal | 
|---|---|---|
| **Investigate** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Misconfigurations** | Not enough data | Not enough data | 
| **Integrate** | Not enough data | Not enough data | 
| **Visability** | Not enough data | Not enough data | 

#### Remediation

| Feature | Atera | Heimdal | 
|---|---|---|
| **Remediation** | Not enough data | Not enough data | 
| **Audit** | Not enough data | Not enough data | 

### Managed Detection and Response (MDR)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | 10.0/10 | 13 |

#### Platform Features

| Feature | Atera | Heimdal | 
|---|---|---|
| **24/7 support** | Not enough data | 10.0 (10 reviews) | 
| **Proactive report alerts** | Not enough data | Not enough data | 
| **Application  control** | Not enough data | Not enough data | 
| **Proactive threat hunting** | Not enough data | Not enough data | 
| **Rapid response time** | Not enough data | 10.0 (6 reviews) | 
| **Customizeable reports** | Not enough data | Not enough data | 
| **Managed Services** | Not enough data | Not enough data | 

#### Automation Capabilities

| Feature | Atera | Heimdal | 
|---|---|---|
| **Automated remediation** | Not enough data | Not enough data | 
| **Automated investigation** | Not enough data | Not enough data | 
| **AI Agents** | Not enough data | Not enough data | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Generative AI

| Feature | Atera | Heimdal | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **Heimdal** | N/A | N/A |

#### Generative AI

| Feature | Atera | Heimdal | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 16 |
| **Heimdal** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | Heimdal | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | Heimdal | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | Heimdal | 
|---|---|---|
| **Ticket Status Updates** | 7.9 (11 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.1 (12 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | Heimdal | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.2 (14 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.9 (11 reviews) | Not enough data | 

### Email Anti-spam

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Agentic AI - Email Anti-spam Features

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Mobile Application Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Agentic AI - Mobile Application Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Endpoint Detection & Response (EDR)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Services - Endpoint Detection & Response (EDR) 

| Feature | Atera | Heimdal | 
|---|---|---|
| **Managed Services** | Not enough data | Not enough data | 

### Cloud Security

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Cloud Visibility

| Feature | Atera | Heimdal | 
|---|---|---|
| **Data Discovery** | Not enough data | Not enough data | 
| **Cloud Registry** | Not enough data | Not enough data | 
| **Cloud Gap Analytics** | Not enough data | Not enough data | 

#### Security

| Feature | Atera | Heimdal | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **Data loss Prevention** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 

#### Identity

| Feature | Atera | Heimdal | 
|---|---|---|
| **SSO** | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | 
| **User Analytics** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 233 |
| **Heimdal** | N/A | N/A |

#### Incident Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (211 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (214 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (207 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (212 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.1 (204 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | Heimdal | 
|---|---|---|
| **Dashboards** | 8.6 (212 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (209 reviews) | Not enough data | 
| **Surveys** | 7.8 (202 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | Heimdal | 
|---|---|---|
| **Mobile** | 7.4 (208 reviews) | Not enough data | 
| **Self Service** | 8.5 (205 reviews) | Not enough data | 
| **Active Directory** | 8.0 (202 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (198 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | 

### Encryption

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Encryption

| Feature | Atera | Heimdal | 
|---|---|---|
| **Email Encryption** | Not enough data | Not enough data | 
| **Messaging Encryption** | Not enough data | Not enough data | 
| **File Transfer Encryption** | Not enough data | Not enough data | 
| **Data Encryption** | Not enough data | Not enough data | 
| **Document Encryption** | Not enough data | Feature Not Available | 
| **Full-Disk Encryption** | Not enough data | Not enough data | 

#### Compliance

| Feature | Atera | Heimdal | 
|---|---|---|
| **Authentication** | Not enough data | Not enough data | 
| **Policy Enforcement** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Backup** | Not enough data | Feature Not Available | 
| **Recovery** | Not enough data | Feature Not Available | 
| **File Management** | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### System Control

| Feature | Atera | Heimdal | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | Heimdal | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **Heimdal** | N/A | N/A |

#### Analysis

| Feature | Atera | Heimdal | 
|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Heimdal | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | Not enough data | 

#### Security

| Feature | Atera | Heimdal | 
|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | Heimdal | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Heimdal** | 9.1/10 | 10 |

#### Administration

| Feature | Atera | Heimdal | 
|---|---|---|
| **Usage Information** | Not enough data | 9.2 (6 reviews) | 
| **Integrations** | Not enough data | Not enough data | 
| **Diagnostics** | Not enough data | 9.0 (5 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Unattended Access** | Not enough data | 8.8 (7 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 

#### Platform

| Feature | Atera | Heimdal | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | Not enough data | 
| **Mobile Device Access** | Not enough data | Not enough data | 
| **Applications Management** | Not enough data | 9.3 (7 reviews) | 
| **Remote Device Control** | Not enough data | 9.1 (9 reviews) | 

#### Security

| Feature | Atera | Heimdal | 
|---|---|---|
| **Remote Wipe** | Not enough data | Not enough data | 
| **Device Management** | Not enough data | Not enough data | 
| **Device Enrollment** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to Atera (13):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Heimdal (14):** [Managed Detection and Response (MDR)  Software](https://www.g2.com/categories/managed-detection-and-response-mdr), [Endpoint Detection & Response (EDR) Software](https://www.g2.com/categories/endpoint-detection-response-edr), [Email Anti-spam Software](https://www.g2.com/categories/email-anti-spam), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [Antivirus Software](https://www.g2.com/categories/antivirus), [Encryption Software](https://www.g2.com/categories/encryption-software), [Mobile Application Management Software](https://www.g2.com/categories/mobile-application-management), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Endpoint Protection Platforms](https://www.g2.com/categories/endpoint-protection-platforms), [ Attack Surface Management Software](https://www.g2.com/categories/attack-surface-management), [Identity Threat Detection and Response (ITDR)  Software](https://www.g2.com/categories/identity-threat-detection-and-response-itdr), [Network Detection and Response (NDR) Software](https://www.g2.com/categories/network-detection-and-response-ndr), [Unified Threat Management Software](https://www.g2.com/categories/unified-threat-management-utm), [Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | Heimdal | 
|---|---|---|
| **Small-Business** | 58.2% | 28.1% | 
| **Mid-Market** | 32.0% | 59.4% | 
| **Enterprise** | 9.8% | 12.5% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.7%
- **Computer & Network Security:** 12.1%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.4%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.4%
- **Construction:** 2.1%
- **Computer Software:** 1.9%
- **Other:** 36.4%

#### Heimdal

- **Computer & Network Security:** 12.9%
- **Construction:** 8.1%
- **Hospital & Health Care:** 6.5%
- **Oil & Energy:** 4.8%
- **Mechanical or Industrial Engineering:** 4.8%
- **Transportation/Trucking/Railroad:** 3.2%
- **Telecommunications:** 3.2%
- **Government Administration:** 3.2%
- **Primary/Secondary Education:** 3.2%
- **Higher Education:** 3.2%
- **Other:** 46.8%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3952 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1034 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1092 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)

### Alternatives to Heimdal

- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (416 reviews)
- [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) — 4.6/5 stars (971 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) — 4.7/5 stars (826 reviews)
- [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) — 4.9/5 stars (883 reviews)
- [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) — 4.7/5 stars (506 reviews)
- [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) — 4.7/5 stars (201 reviews)
- [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) — 4.4/5 stars (310 reviews)
- [ThreatDown](https://www.g2.com/products/threatdown/reviews) — 4.6/5 stars (1083 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1092 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### Heimdal

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-heimdal)