# Device42, A Freshworks Company vs Remote Monitoring and Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in user experience, particularly with its ticketing system and remote support capabilities. Users appreciate how it keeps tickets organized and allows for quick remote access to troubleshoot issues, making daily operations smoother.
- **Users say** Device42, A Freshworks Company, provides a comprehensive view of IT assets and their dependencies, which is especially beneficial for enterprises. Reviewers highlight its ability to track infrastructure and troubleshoot issues efficiently, reducing manual effort.
- **According to verified reviews** , Atera stands out for its ease of setup and administration, with many users noting the intuitive onboarding process. This contrasts with Device42, where some users found the implementation process more challenging, despite the quality of support being praised.
- **Reviewers mention** that Atera's support is responsive and effective, but it does not quite match the outstanding support experience reported by Device42 users, who describe their interactions as partnership-oriented and highly customer-focused.
- **Users highlight** that Atera is particularly well-suited for small businesses, with a significant portion of its user base coming from this segment. In contrast, Device42 is more tailored for enterprise-level needs, which may not align with smaller organizations looking for simpler solutions.
- **G2 reviewers indicate** that while both products have strong asset inventory capabilities, Device42 slightly edges out Atera in hardware asset inventory. However, Atera's overall user satisfaction and recent positive feedback suggest it remains a strong contender for those prioritizing ease of use and quick implementation.




| | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 52 | 1,260 | 
| **Largest Market Segment** | Enterprise (46.8% of reviews) | Small-Business (55.7% of reviews) | 
| **Entry Level Price** | $ Up to 250 devices | Free Trial | 

---
## Top Pros & Cons

### Device42, A Freshworks Company

Pros:
- Asset Management (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Complexity (1 reviews)
- Latency Issues (1 reviews)

### Remote Monitoring and Management

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

---
## Ratings Comparison
| Rating | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
  | **Meets Requirements** | 8.9 (41 reviews) | 8.8 (970 reviews) | 
  | **Ease of Use** | 8.8 (42 reviews) | 9.2 (1124 reviews) | 
  | **Ease of Setup** | 8.5 (38 reviews) | 9.2 (976 reviews) | 
  | **Ease of Admin** | 8.8 (34 reviews) | 9.0 (624 reviews) | 
  | **Quality of Support** | 9.5 (40 reviews) | 9.0 (924 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (33 reviews) | 9.2 (614 reviews) | 
  | **Product Direction (% positive)** | 9.4 (40 reviews) | 9.3 (942 reviews) | 

---
## Pricing

### Device42, A Freshworks Company

#### Entry-Level Pricing

Plan: Basic

Price: $ Up to 250 devices


[Browse all 4 editions](https://www.g2.com/products/device42-a-freshworks-company/pricing)

#### Free Trial

Yes

### Remote Monitoring and Management

#### Entry-Level Pricing

Plan: Free trial

Price: Free Trial

Key Features:
- 30-day free trial. No credit card required.

[Browse all 8 editions](https://www.g2.com/products/remote-monitoring-and-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Patch Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Patch Prioritization** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Network Wide Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Automatic Patch Deployment** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Patch Testing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Automatic Scans** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

### Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Certificate Assessment** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Automated Containment** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Penetration Testing** | Not enough data | Not enough data | 
| **Runtime Container Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Vulnerability Management** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Vulnerability Assessment** | Not enough data | Not enough data | 
| **Asset Tagging** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | 
| **Vulnerability Protection** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **SQL Injections** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 7.8/10 | 26 |

#### Feedback Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Feedback Management** | Not enough data | Not enough data | 

#### Proactive Error Detection

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Proactive Error Detection** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Document Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Document Management** | Not enough data | Not enough data | 

#### Self Service Portal

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Self Service Portal** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Reporting/Analytics

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Security & Compliance

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Security & Compliance** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Integration into Third Party Applications

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Integration into Third Party Applications** | Not enough data | Not enough data | 

#### AI Agent Configuration

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **AI Agent Configuration** | Not enough data | Not enough data | 

#### Adaptive Learning

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

#### IT Incident Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **IT Incident Management** | Not enough data | Not enough data | 

#### Automated Routing

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 

#### Service Level Agreement (SLA) Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

#### Knowledge Base Integration

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Knowledge Base Integration** | Not enough data | Not enough data | 

#### Support Ticket Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Support Ticket Management** | Not enough data | Not enough data | 

#### Workflow Automation

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 

#### Automation - AI IT Agents

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Document Processing** | Not enough data | 8.0 (11 reviews) | 
| **Feedback Collection** | Not enough data | 8.1 (12 reviews) | 

#### Autonomy - AI IT Agents

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Adaptive Responses** | Not enough data | 7.7 (11 reviews) | 
| **Task Execution** | Not enough data | 7.8 (12 reviews) | 
| **Independent Decision Making** | Not enough data | 7.9 (11 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (11 reviews) | 

#### IT Ticket Management - AI IT Agents

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | 8.1 (12 reviews) | 
| **SLA Monitoring** | Not enough data | Feature Not Available | 
| **Ticket Categorization** | Not enough data | Feature Not Available | 
| **Ticket Assignment** | Not enough data | 7.5 (14 reviews) | 
| **Automated Ticket Creation** | Not enough data | 7.3 (11 reviews) | 

#### IT Support Automation - AI IT Agents

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | 8.1 (12 reviews) | 
| **Workflow Automation** | Not enough data | 8.3 (15 reviews) | 
| **Real-Time Troubleshooting** | Not enough data | 7.8 (12 reviews) | 
| **User Self-Service Assistance** | Not enough data | 7.9 (11 reviews) | 
| **Proactive Issue Detection** | Not enough data | 8.1 (12 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 8.1/10 | 359 |

#### Ticket and Case Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (312 reviews) | 
| **Ticket response user experience** | Not enough data | 8.6 (311 reviews) | 
| **Workflow** | Not enough data | 8.5 (308 reviews) | 
| **Response Automation** | Not enough data | 8.3 (300 reviews) | 
| **SLA Management** | Not enough data | 8.2 (292 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.4 (297 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.3 (298 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.2 (290 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | 10.0 (5 reviews) | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (236 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (237 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (31 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (32 reviews) | 

#### Communication Channels

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.2 (293 reviews) | 
| **Email to Case** | Not enough data | 8.7 (291 reviews) | 
| **Chat/Live Support** | Not enough data | 8.1 (284 reviews) | 
| **Social Integration** | Not enough data | 6.4 (269 reviews) | 
| **Voice** | Not enough data | 6.2 (266 reviews) | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.2 (299 reviews) | 
| **Customization ** | Not enough data | 7.8 (307 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (309 reviews) | 
| **Third-Party Integrations** | Not enough data | 8.0 (310 reviews) | 
| **Reporting** | Not enough data | 8.2 (319 reviews) | 
| **Activity Dashboard** | Not enough data | 8.5 (314 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 8.1/10 | 190 |

#### Administration

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Change Management** | Not enough data | 8.1 (157 reviews) | 
| **Asset Management** | Not enough data | 8.4 (165 reviews) | 
| **Reports & Analytics** | Not enough data | 8.7 (168 reviews) | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Help Desk** | Not enough data | 8.6 (164 reviews) | 
| **Incident Reports** | Not enough data | 8.3 (157 reviews) | 
| **Process Workflow** | Not enough data | 8.4 (156 reviews) | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.6 (157 reviews) | 
| **Administration Console** | Not enough data | 8.9 (156 reviews) | 
| **Access Management** | Not enough data | 8.7 (152 reviews) | 
| **Asset Management** | Not enough data | 8.5 (155 reviews) | 
| **Policy Dictation** | Not enough data | 8.2 (147 reviews) | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 8.5 (162 reviews) | 
| **Performance Logging** | Not enough data | 8.5 (152 reviews) | 
| **Alerting** | Not enough data | 8.8 (159 reviews) | 
| **Automation** | Not enough data | 8.7 (157 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (22 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (22 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (21 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (22 reviews) | 
| **Decision Making** | Not enough data | 7.4 (21 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 8.3/10 | 846 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Device Management** | Not enough data | 9.0 (668 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.4 (116 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.0 (74 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.2 (696 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.3 (556 reviews) ✓ Verified | 
| **Application Deployment** | Not enough data | 8.3 (563 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 8.7 (652 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.3 (84 reviews) | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.7 (126 reviews) | 

#### Service Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Remote Access** | Not enough data | 9.1 (663 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.9 (102 reviews) | 
| **Ticketing** | Not enough data | 9.0 (172 reviews) | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (107 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (81 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (91 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (82 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (88 reviews) | 
| **Decision Making** | Not enough data | 7.4 (81 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Build Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **For MSPs** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 7.5/10 | 41 |

#### Scope

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 6.9 (31 reviews) | 
| **Multi-OS Support** | Not enough data | 8.1 (36 reviews) | 

#### Security

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.0 (36 reviews) | 
| **Endpoint Protection** | Not enough data | 7.3 (32 reviews) | 
| **Remote Wiping** | Not enough data | 5.7 (27 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.2 (30 reviews) | 
| **Device Configuration** | Not enough data | 7.8 (29 reviews) | 
| **Device Compliance** | Not enough data | 7.5 (26 reviews) | 
| **Usage Information** | Not enough data | 7.9 (29 reviews) | 
| **Data Separation** | Not enough data | 6.1 (25 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (11 reviews) | 
| **Decision Making** | Not enough data | 8.0 (10 reviews) | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Mobile Content Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **BYOD Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **App Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 8.1/10 | 315 |

#### Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.9 (286 reviews) | 
| **Alerting** | Not enough data | 8.9 (294 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.2 (275 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.6 (265 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | 8.3 (36 reviews) | 
| **Automated Network Discovery** | Not enough data | 8.6 (40 reviews) | 
| **Real-Time Monitoring** | Not enough data | 8.8 (36 reviews) | 
| **Bandwidth Monitoring** | Not enough data | Not enough data | 
| **IP Address Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Multi-Location Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.4 (262 reviews) | 
| **Data Visualization** | Not enough data | 8.4 (263 reviews) | 
| **Path Analysis** | Not enough data | 8.0 (251 reviews) | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Trend Analysis** | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | 8.2 (35 reviews) | 
| **Packet & Flow Analysis** | Not enough data | 8.0 (35 reviews) | 

#### Security - Network Monitoring

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | 8.5 (36 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | 7.9 (38 reviews) | 
| **Integrated Network Security** | Not enough data | 8.3 (36 reviews) | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Network Resource Management** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | 8.2 (35 reviews) | 
| **Automated Tasks Routing** | Not enough data | 8.2 (36 reviews) | 

#### AI Automation - Network Monitoring

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | 7.7 (34 reviews) | 
| **Self-Healing Networks** | Not enough data | 7.5 (34 reviews) | 
| **Predictive Network Maintenance** | Not enough data | 7.5 (34 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (29 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (29 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (30 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (29 reviews) | 
| **Decision Making** | Not enough data | 7.6 (29 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Self-Updating Maps** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Dependency Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Data Connectors** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Map Exporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Color Codes/Icons** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Downtime Tracking** | Not enough data | Not enough data | 
| **Threshold Alerts** | Not enough data | Not enough data | 
| **Simple Network Management Protocol (SNMP)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Virtualization** | Not enough data | Not enough data | 
| **Baseline Manager** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Bug/Issue Capture** | Not enough data | Not enough data | 
| **Mobile Network Troubleshooting** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 8.3/10 | 24 |

#### Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Artificial Intelligence** | Not enough data | 9.0 (8 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | 8.8 (8 reviews) | 
| **IT Monitoring** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Root Cause Identification** | Not enough data | 7.9 (7 reviews) | 
| **Proactive Identification** | Not enough data | 8.7 (9 reviews) | 
| **Resolution Guidance** | Not enough data | 7.7 (8 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **System Integration** | Not enough data | 8.9 (9 reviews) | 
| **Alerting** | Not enough data | Feature Not Available | 
| **Reporting** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.3 (5 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Root Cause Analysis** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Application Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Aggregation** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.4/10 | 19 |
| **Remote Monitoring and Management** | 7.9/10 | 242 |

#### Asset Inventory

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Hardware Asset Inventory** | 9.1 (16 reviews) | 8.9 (229 reviews) | 
| **Software Asset Inventory** | 8.8 (12 reviews) | 8.8 (222 reviews) | 
| **Cloud Asset Inventory** | 8.1 (9 reviews) | 7.8 (210 reviews) | 
| **Mobile Asset Inventory** | 6.9 (6 reviews) | 7.1 (206 reviews) | 
| **Asset Discovery** | 8.9 (14 reviews) | 7.9 (216 reviews) | 

#### Generative AI

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (194 reviews) | 
| **AI Text Generation** | Not enough data | 7.1 (191 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (31 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (31 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (31 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (31 reviews) | 
| **Decision Making** | Not enough data | 7.7 (31 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Central Dashboard** | 8.2 (15 reviews) | 8.8 (219 reviews) | 
| **Asset Policy Management** | Feature Not Available | 8.1 (209 reviews) | 
| **Risk Management** | Feature Not Available | 7.6 (207 reviews) | 
| **Integrations** | 8.6 (14 reviews) | 8.0 (214 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### ServiceNow Apps

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Data Center Infrastructure Management (DCIM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.9/10 | 8 |
| **Remote Monitoring and Management** | N/A | N/A |

#### Performance Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Workflow Automation** | Feature Not Available | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Real Time Reporting** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Power Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Server Performance** | Not enough data | Not enough data | 
| **Energy Consumption** | Not enough data | Not enough data | 
| **Space Planning** | 8.9 (6 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 9.4/10 | 18 |

#### Responses

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Personalization** | Not enough data | 9.8 (9 reviews) | 
| **Route To Human** | Not enough data | 9.0 (8 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.1 (9 reviews) | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | Feature Not Available | 
| **Lead Generation** | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Feature Not Available | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Simulation and Scenario Generation** | Not enough data | Not enough data | 

#### Platform

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.6 (8 reviews) | 
| **Integration** | Not enough data | 9.7 (10 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.4 (8 reviews) | 
| **Drag & Drop Editor** | Not enough data | Not enough data | 
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 9.2 (8 reviews) | 
| **Adaptive Responses** | Not enough data | 9.6 (8 reviews) | 
| **Task Execution** | Not enough data | 9.6 (8 reviews) | 
| **Problem Solving** | Not enough data | 9.8 (10 reviews) | 

#### Generative AI

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.7 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 9.6 (9 reviews) | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Agent Collaboration** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Prompt Engineering** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **For No-Code Development** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Memory Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Cost Management** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Natural Language Interface** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple LLM Models** | Not enough data | Not enough data | 
| **Integration Management** | Not enough data | Not enough data | 
| **Customizable Frameworks** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Attended Automation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Deep Learning** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Unattended Automation** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Proactive Error Detection** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 7.8/10 | 486 |

#### Administration

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.7 (446 reviews) | 
| **File Sharing** | Not enough data | 8.4 (441 reviews) | 
| **Session Recording** | Not enough data | 7.3 (383 reviews) | 
| **Unattended Remote Access** | Not enough data | 8.9 (449 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.2 (424 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.2 (445 reviews) | 

#### Maintenance

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.9 (450 reviews) | 
| **Remote Printing** | Not enough data | 7.8 (392 reviews) | 

#### Communication 

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Text Chat** | Not enough data | Feature Not Available | 
| **VoIP** | Not enough data | 6.1 (365 reviews) | 
| **Video Conference Call** | Not enough data | 6.1 (358 reviews) | 
| **Screen Annotations** | Not enough data | 6.9 (368 reviews) | 

#### Security

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Data Encryption** | Not enough data | 7.8 (382 reviews) | 
| **Compliance** | Not enough data | 8.0 (389 reviews) | 

#### Device Support

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.4 (391 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.2 (399 reviews) | 
| **Cross-Platform** | Not enough data | 8.2 (394 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (429 reviews) | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 7.2/10 | 286 |

#### Generative AI

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (281 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | Feature Not Available | 
| **Adaptive** | Not enough data | Feature Not Available | 
| **Predictive** | Not enough data | Feature Not Available | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Patch Management** | Not enough data | Feature Not Available | 
| **Oversees** | Not enough data | Feature Not Available | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Not enough data | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 8.2/10 | 245 |

#### Incident Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.4 (212 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.5 (215 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (210 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (217 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.2 (206 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.6 (217 reviews) | 
| **Time Tracking** | Not enough data | 8.5 (212 reviews) | 
| **Surveys** | Not enough data | 7.8 (202 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Mobile** | Not enough data | 7.4 (210 reviews) | 
| **Self Service** | Not enough data | 8.6 (207 reviews) | 
| **Active Directory** | Not enough data | 8.0 (203 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.3 (198 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (26 reviews) | 
| **Decision Making** | Not enough data | 7.9 (26 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### System Control

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | 8.4/10 | 95 |

#### Analysis

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.2 (79 reviews) | 

#### Platform

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.9 (80 reviews) | 
| **Remote Access** | Not enough data | 8.9 (89 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.1 (79 reviews) | 
| **Asset Tracking** | Not enough data | 8.4 (86 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.6 (85 reviews) | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Security

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.4 (83 reviews) | 
| **Patch Management** | Not enough data | 9.0 (88 reviews) | 
| **Disaster Recovery** | Not enough data | 7.4 (80 reviews) | 
| **Service Management** | Not enough data | 8.3 (83 reviews) | 
| **Workflow Management** | Not enough data | 8.2 (80 reviews) | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 8.8 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (13 reviews) | 
| **Decision Making** | Not enough data | 8.7 (14 reviews) | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IT Reporting** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Remote Monitoring and Management** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Device42, A Freshworks Company (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Data Center Infrastructure Management (DCIM) Software](https://www.g2.com/categories/data-center-infrastructure-management-dcim)

**Unique to Remote Monitoring and Management (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)


---
## Reviewer Demographics

### By Company Size

| Segment | Device42, A Freshworks Company | Remote Monitoring and Management | 
|---|---|---|
| **Small-Business** | 17.0% | 55.7% | 
| **Mid-Market** | 36.2% | 31.1% | 
| **Enterprise** | 46.8% | 13.2% | 

### By Industry

#### Device42, A Freshworks Company

- **Information Technology and Services:** 23.4%
- **Financial Services:** 10.6%
- **Computer Software:** 8.5%
- **Insurance:** 6.4%
- **Leisure, Travel & Tourism:** 6.4%
- **Education Management:** 4.3%
- **Government Administration:** 4.3%
- **Military:** 4.3%
- **Consulting:** 4.3%
- **Machinery:** 2.1%
- **Other:** 25.5%

#### Remote Monitoring and Management

- **Information Technology and Services:** 30.6%
- **Computer & Network Security:** 12.0%
- **Manufacturing:** 3.3%
- **Consumer Services:** 3.1%
- **Marketing and Advertising:** 2.8%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.7%
- **Consulting:** 2.5%
- **Construction:** 2.2%
- **Automotive:** 2.2%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Device42, A Freshworks Company

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### Alternatives to Remote Monitoring and Management

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- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (327 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (797 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (553 reviews)

---
## Top Discussions

### Device42, A Freshworks Company

- Title: [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) — 1 comment
  > **Top comment:** "Based on ITIL's best practices, a CMDB is your Configuration Management Database, a central repository of all configuration items. It is used for managing IT..."
- Title: [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) — 1 comment
  > **Top comment:** "Device42 is priced on an annual subscription model, and generally about 1/3 of the cost of the major software vendors. But it is not all just about the price..."
- Title: [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) — 1 comment
  > **Top comment:** "In a nutshell - Device42 uses a variety of protocols to discover legacy as well as the latest technologies in your environment, across on-premises and cloud...."

### Remote Monitoring and Management

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/device42-a-freshworks-company-vs-remote-monitoring-and-management)