# Atera vs Device42, A Freshworks Company Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in user experience, particularly with its ticketing workflow, which simplifies tracking and managing requests without the hassle of email chains. Users appreciate the clean interface that remains functional even during busy periods.
- **Users say** that Device42 provides a comprehensive view of IT assets and their dependencies, making it easier to track infrastructure and troubleshoot issues. This capability is especially beneficial for enterprises looking for visibility into their IT landscape.
- **Reviewers mention** that Atera's ease of setup is a significant advantage, with many users highlighting how quickly new team members can get up to speed due to the intuitive design. This contrasts with Device42, where some users found the implementation process more complex.
- **According to verified reviews** , Atera's all-in-one platform is praised for consolidating various IT support tasks, such as opening tickets and checking device health, into a single interface. This integration helps users save time and streamline their daily operations.
- **Users highlight** that while Device42 offers outstanding support and a partnership-oriented approach, Atera's support quality is also commendable, though slightly lower in ratings. Device42's customer service is noted for being particularly responsive during implementation.
- **Reviewers note** that Atera is particularly well-suited for small businesses, with a significant portion of its user base coming from this segment. In contrast, Device42 is more focused on enterprise solutions, which may not cater as effectively to smaller organizations.



| | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,221 | 51 | 
| **Largest Market Segment** | Small-Business (55.8% of reviews) | Enterprise (47.8% of reviews) | 
| **Entry Level Price** | Free Trial | $ Up to 250 devices | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### Device42, A Freshworks Company

Pros:
- Asset Management (3 reviews)
- Ease of Use (1 reviews)

Cons:
- Complexity (1 reviews)
- Latency Issues (1 reviews)

---
## Ratings Comparison
| Rating | Atera | Device42, A Freshworks Company | 
|---|---|---|
  | **Meets Requirements** | 8.8 (943 reviews) | 9.0 (40 reviews) | 
  | **Ease of Use** | 9.3 (1092 reviews) | 8.9 (41 reviews) | 
  | **Ease of Setup** | 9.2 (943 reviews) | 8.5 (37 reviews) | 
  | **Ease of Admin** | 9.0 (597 reviews) | 8.8 (33 reviews) | 
  | **Quality of Support** | 9.0 (897 reviews) | 9.5 (39 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (589 reviews) | 9.5 (32 reviews) | 
  | **Product Direction (% positive)** | 9.4 (924 reviews) | 9.4 (39 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### Device42, A Freshworks Company

#### Entry-Level Pricing

Plan: Basic

Price: $ Up to 250 devices


[Browse all 4 editions](https://www.g2.com/products/device42-a-freshworks-company/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 351 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (307 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (306 reviews) | Not enough data | 
| **Workflow** | 8.5 (306 reviews) | Not enough data | 
| **Response Automation** | 8.3 (298 reviews) | Not enough data | 
| **SLA Management** | 8.2 (289 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (294 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (294 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (288 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **AI Text Generation** | 7.2 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (238 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (33 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Customer Portal** | 8.2 (291 reviews) | Not enough data | 
| **Email to Case** | 8.7 (289 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (284 reviews) | Not enough data | 
| **Social Integration** | 6.4 (270 reviews) | Not enough data | 
| **Voice** | 6.2 (267 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Mobile User Support** | 7.2 (299 reviews) | Not enough data | 
| **Customization ** | 7.8 (307 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (307 reviews) | Not enough data | 
| **Integration** | 8.1 (310 reviews) | Not enough data | 
| **Reporting** | 8.2 (316 reviews) | Not enough data | 
| **Dashboards** | 8.5 (312 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 186 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Administration

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Change Management** | 8.1 (158 reviews) | Not enough data | 
| **Asset Management** | 8.4 (164 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (167 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Help Desk** | 8.6 (164 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (158 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (157 reviews) | Not enough data | 

#### Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Reporting** | 8.6 (158 reviews) | Not enough data | 
| **Administration Console** | 8.9 (157 reviews) | Not enough data | 
| **Access Management** | 8.7 (153 reviews) | Not enough data | 
| **Asset Management** | 8.5 (154 reviews) | Not enough data | 
| **Policy Dictation** | 8.2 (148 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Ticketing System** | 8.5 (161 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (153 reviews) | Not enough data | 
| **Alerting** | 8.9 (158 reviews) | Not enough data | 
| **Automation** | 8.7 (156 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 
| **Decision Making** | 7.5 (22 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 830 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Device Management** | 9.0 (661 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (119 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (75 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Remote Monitoring** | 9.2 (687 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (554 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (560 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (645 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (84 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Workflow Management** | 8.7 (126 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Remote Access** | 9.1 (657 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.9 (103 reviews) | Not enough data | 
| **Ticketing** | 9.0 (166 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (108 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (82 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (93 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (83 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (83 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (90 reviews) | Not enough data | 
| **Decision Making** | 7.4 (83 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 40 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Scope

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 8.0 (36 reviews) | Not enough data | 

#### Security

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (36 reviews) | Not enough data | 
| **Endpoint Protection** | 7.4 (33 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | Not enough data | 
| **Device Configuration** | 7.8 (29 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (30 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 312 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Functionality

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Performance Monitoring** | 8.9 (287 reviews) | Not enough data | 
| **Alerting** | 8.9 (293 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (275 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (266 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.7 (41 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Performance Baseline** | 8.4 (262 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (264 reviews) | Not enough data | 
| **Path Analysis** | 8.0 (251 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.9 (38 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (37 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (37 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 24 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Functionality

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Artificial Intelligence** | 9.0 (8 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.8 (8 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Root Cause Identification** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Identification** | 8.7 (9 reviews) | Not enough data | 
| **Resolution Guidance** | 7.7 (8 reviews) | Not enough data | 

#### Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **System Integration** | 8.9 (9 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 238 |
| **Device42, A Freshworks Company** | 8.3/10 | 18 |

#### Asset Inventory

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (227 reviews) | 9.1 (16 reviews) | 
| **Software Asset Inventory** | 8.8 (219 reviews) | 8.8 (12 reviews) | 
| **Cloud Asset Inventory** | 7.8 (210 reviews) | 8.1 (9 reviews) | 
| **Mobile Asset Inventory** | 7.1 (206 reviews) | 6.9 (6 reviews) | 
| **Asset Discovery** | 7.9 (215 reviews) | 8.8 (13 reviews) | 

#### Generative AI

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (31 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (31 reviews) | Not enough data | 
| **Decision Making** | 7.7 (31 reviews) | Not enough data | 

#### Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Central Dashboard** | 8.8 (219 reviews) | 8.1 (14 reviews) | 
| **Asset Policy Management** | 8.1 (209 reviews) | Feature Not Available | 
| **Risk Management** | 7.6 (207 reviews) | Feature Not Available | 
| **Integrations** | 8.0 (214 reviews) | 8.6 (14 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Device42, A Freshworks Company** | N/A | N/A |

#### ServiceNow Apps

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Data Center Infrastructure Management (DCIM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Device42, A Freshworks Company** | 8.9/10 | 8 |

#### Performance Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Workflow Automation** | Not enough data | Feature Not Available | 
| **Change Management** | Not enough data | Not enough data | 
| **Real Time Reporting** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Server Performance** | Not enough data | Not enough data | 
| **Energy Consumption** | Not enough data | Not enough data | 
| **Space Planning** | Not enough data | 8.9 (6 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 15 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Responses

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Personalization** | 9.8 (10 reviews) | Not enough data | 
| **Route To Human** | 8.9 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Conversation Editor** | 9.6 (9 reviews) | Not enough data | 
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Independent Decision Making** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (9 reviews) | Not enough data | 
| **Task Execution** | 9.5 (10 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **AI Text Generation** | 9.7 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (11 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 480 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Administration

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Screen Sharing** | 8.7 (445 reviews) | Not enough data | 
| **File Sharing** | 8.4 (439 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (447 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (423 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (442 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Remote Reboot** | 8.9 (446 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (392 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (365 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (358 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Data Encryption** | 7.8 (382 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (398 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (394 reviews) | Not enough data | 

#### Performance

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Reporting** | 8.3 (427 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 287 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Generative AI

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **AI Text Summarization** | 7.2 (282 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 21 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Document Processing** | 8.0 (11 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (11 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Adaptive Responses** | 7.7 (11 reviews) | Not enough data | 
| **Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Independent Decision Making** | 7.9 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (11 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Ticket Status Updates** | 8.1 (12 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.5 (14 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.3 (11 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (11 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (15 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.8 (12 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.1 (12 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 239 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Incident Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (212 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (215 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (208 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (214 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (205 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Dashboards** | 8.6 (216 reviews) | Not enough data | 
| **Time Tracking** | 8.5 (210 reviews) | Not enough data | 
| **Surveys** | 7.8 (203 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Mobile** | 7.4 (211 reviews) | Not enough data | 
| **Self Service** | 8.6 (206 reviews) | Not enough data | 
| **Active Directory** | 8.0 (203 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (199 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (27 reviews) | Not enough data | 
| **Decision Making** | 8.0 (27 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Device42, A Freshworks Company** | N/A | N/A |

#### System Control

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 91 |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Analysis

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Threat Detection** | 8.2 (79 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (80 reviews) | Not enough data | 
| **Remote Access** | 8.9 (86 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (79 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (85 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.6 (84 reviews) | Not enough data | 

#### Security

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Endpoint Protection** | 8.4 (83 reviews) | Not enough data | 
| **Patch Management** | 9.0 (86 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.3 (83 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (80 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.8 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.7 (14 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Device42, A Freshworks Company** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Device42, A Freshworks Company (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Data Center Infrastructure Management (DCIM) Software](https://www.g2.com/categories/data-center-infrastructure-management-dcim)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | Device42, A Freshworks Company | 
|---|---|---|
| **Small-Business** | 55.8% | 17.4% | 
| **Mid-Market** | 31.1% | 34.8% | 
| **Enterprise** | 13.1% | 47.8% | 

### By Industry

#### Atera

- **Information Technology and Services:** 30.4%
- **Computer & Network Security:** 11.9%
- **Manufacturing:** 3.3%
- **Consumer Services:** 3.2%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.7%
- **Marketing and Advertising:** 2.6%
- **Consulting:** 2.4%
- **Automotive:** 2.2%
- **Construction:** 2.2%
- **Other:** 36.3%

#### Device42, A Freshworks Company

- **Information Technology and Services:** 23.9%
- **Financial Services:** 10.9%
- **Computer Software:** 8.7%
- **Leisure, Travel & Tourism:** 6.5%
- **Insurance:** 6.5%
- **Military:** 4.3%
- **Education Management:** 4.3%
- **Government Administration:** 4.3%
- **Apparel & Fashion:** 2.2%
- **Computer & Network Security:** 2.2%
- **Other:** 26.1%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4591 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1101 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (782 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (514 reviews)

### Alternatives to Device42, A Freshworks Company

- [Nlyte](https://www.g2.com/products/nlyte/reviews) — 4.5/5 stars (51 reviews)
- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews)
- [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) — 4.3/5 stars (63 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4591 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (494 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (707 reviews)
- [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) — 4.5/5 stars (224 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### Device42, A Freshworks Company

- Title: [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) — 1 comment
  > **Top comment:** "Based on ITIL's best practices, a CMDB is your Configuration Management Database, a central repository of all configuration items. It is used for managing IT..."
- Title: [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) — 1 comment
  > **Top comment:** "Device42 is priced on an annual subscription model, and generally about 1/3 of the cost of the major software vendors. But it is not all just about the price..."
- Title: [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) — 1 comment
  > **Top comment:** "In a nutshell - Device42 uses a variety of protocols to discover legacy as well as the latest technologies in your environment, across on-premises and cloud...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-device42-a-freshworks-company)