Compare Atera and CA Service Desk Manager 
At a Glance
Market Segments
Small-Business (60.4% of reviews)
Enterprise (52.6% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(1,074)4.6 out of 5
Market Segments
Small-Business (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansCA Service Desk Manager
Star Rating
(20)4.2 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CA Service Desk ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in user experience, with many praising its user-friendly interface and customizable dashboard widgets. Users appreciate how easy it is to navigate, which contributes to a smoother day-to-day operation compared to CA Service Desk Manager.
- According to verified reviews, Atera's implementation process is notably quick and straightforward, with users highlighting the ease of setup as a significant advantage. In contrast, CA Service Desk Manager has received feedback indicating that its setup can be more complex and time-consuming.
- Users say that Atera's licensing model, which charges by technician rather than by endpoint, is a game-changer for managed service providers (MSPs). This flexibility allows for affordable growth, while CA Service Desk Manager's pricing structure may not be as accommodating for smaller businesses.
- Reviewers mention that Atera provides robust support features, with a high quality of assistance reported. Users have noted that they can manage patching and tickets efficiently without a large team, whereas CA Service Desk Manager's support has received mixed reviews, with some users expressing a desire for improved responsiveness.
- According to recent user feedback, CA Service Desk Manager is praised for its powerful ticketing system and performance logging capabilities, which some users find essential for their enterprise needs. However, Atera's overall performance and ease of use in daily tasks seem to resonate more with small to medium-sized businesses.
- G2 reviewers highlight that Atera's proactive problem-solving features, such as remote access capabilities, significantly enhance its value for MSPs. In comparison, while CA Service Desk Manager offers strong integration options, users have noted that it can sometimes lag in providing a seamless experience across various functionalities.
Pricing
Entry-Level Pricing
CA Service Desk Manager
No pricing availableFree Trial
Atera
Free Trial is available
CA Service Desk Manager
No trial information availableRatings
Meets Requirements
8.8
873
8.5
14
Ease of Use
9.2
955
8.1
14
Ease of Setup
9.1
807
6.9
6
Ease of Admin
9.0
595
7.8
6
Quality of Support
9.0
829
8.3
14
Has the product been a good partner in doing business?
9.2
587
7.8
6
Product Direction (% positive)
9.4
860
6.4
13
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
309
Not enough data
8.5
304
Not enough data
Administration
8.0
155
9.0
7
|
Verified
8.3
158
7.9
7
|
Verified
8.7
161
7.9
8
|
Verified
Service Desk
8.6
157
9.0
7
|
Verified
8.3
155
7.9
7
|
Verified
8.4
154
8.3
7
|
Verified
Management
8.6
153
7.9
8
|
Verified
8.8
152
9.0
7
|
Verified
8.7
150
8.3
6
|
Verified
8.4
150
8.3
7
|
Verified
8.1
145
8.1
7
Functionality
8.4
155
9.3
7
|
Verified
8.5
150
9.2
6
8.9
154
9.2
6
|
Verified
8.7
152
9.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
603
|
Verified
Not enough data
8.2
80
Not enough data
7.9
70
Not enough data
Monitoring and Management
9.1
617
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.6
598
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
92
Not enough data
Service Management
9.1
601
|
Verified
Not enough data
8.7
85
Not enough data
8.7
110
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.5
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
8.0
10
8.5
212
8.7
10
8.8
205
8.5
10
8.2
210
7.8
10
8.1
202
8.1
9
Reporting
8.6
211
7.6
11
8.4
207
7.2
10
7.8
200
8.2
10
Access & Usability
7.4
207
7.2
9
8.5
203
8.7
10
8.0
200
8.3
10
8.3
196
8.3
8
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and CA Service Desk Manager are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Help Desk, and Autonomous Endpoint Management (AEM)
CA Service Desk Manager has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CA Service Desk Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.3%
Computer & Network Security
12.5%
Manufacturing
3.2%
Telecommunications
3.1%
Hospital & Health Care
3.0%
Other
47.8%
Information Technology and Services
26.3%
Education Management
10.5%
Utilities
5.3%
Retail
5.3%
Outsourcing/Offshoring
5.3%
Other
47.4%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
CA Service Desk Manager has no discussions with answers
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