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At a Glance
Market Segments
Small-Business (60.5% of reviews)
Enterprise (56.8% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(958)4.6 out of 5
Market Segments
Small-Business (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansBMC Helix Remedyforce
Star Rating
(48)3.9 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC Helix RemedyforceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix Remedyforce excels in Change Management with a score of 9.1, indicating a robust framework for managing changes effectively, while Atera's score of 7.9 suggests it may not be as comprehensive in this area.
- Reviewers mention that Atera shines in Ease of Use with a score of 9.2, making it more user-friendly for small businesses, whereas BMC Helix Remedyforce's score of 7.6 indicates a steeper learning curve for users.
- G2 users highlight Atera's superior Ticketing System with a score of 8.4, which is crucial for efficient incident management, while BMC Helix Remedyforce boasts a higher score of 9.4, showcasing its advanced capabilities in this area.
- Users on G2 report that Atera's Performance Monitoring features are well-received, scoring 8.8, but BMC Helix Remedyforce's score of 8.8 in this category indicates both products offer solid performance tracking, though user experiences may vary.
- Reviewers mention that Atera's Customer Support is highly rated at 9.0, reflecting a commitment to assisting users effectively, while BMC Helix Remedyforce's score of 8.4 suggests it may not provide the same level of support responsiveness.
- Users say that Atera's Automation features, scoring 8.6, help streamline workflows, but BMC Helix Remedyforce's higher score of 8.8 indicates it may offer more advanced automation capabilities, enhancing operational efficiency.
Pricing
Entry-Level Pricing
BMC Helix Remedyforce
No pricing availableFree Trial
Atera
Free Trial is available
BMC Helix Remedyforce
No trial information availableRatings
Meets Requirements
8.9
836
8.4
38
Ease of Use
9.2
862
7.6
39
Ease of Setup
9.1
716
7.3
23
Ease of Admin
9.0
579
7.9
25
Quality of Support
9.0
795
8.4
34
Has the product been a good partner in doing business?
9.2
573
7.7
24
Product Direction (% positive)
9.4
824
8.1
37
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
292
Not enough data
7.8
302
Not enough data
8.4
300
Not enough data
8.0
304
Not enough data
8.2
305
Not enough data
8.5
302
Not enough data
Administration
8.1
156
9.1
15
|
Verified
8.4
158
8.7
15
|
Verified
8.7
161
8.9
15
|
Verified
Service Desk
8.5
156
9.1
16
|
Verified
8.3
156
9.3
15
|
Verified
8.4
155
8.9
15
|
Verified
Management
8.6
152
9.1
15
|
Verified
8.9
152
8.8
15
|
Verified
8.7
150
8.9
15
|
Verified
8.4
149
9.1
13
|
Verified
8.1
145
8.2
13
Functionality
8.4
154
9.4
15
|
Verified
8.5
151
8.8
15
8.9
153
8.8
15
|
Verified
8.7
151
8.8
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
578
|
Verified
Not enough data
8.4
69
Not enough data
8.0
66
Not enough data
Monitoring and Management
9.1
574
|
Verified
Not enough data
8.3
539
|
Verified
Not enough data
8.3
535
|
Verified
Not enough data
8.6
570
|
Verified
Not enough data
8.3
70
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
71
Not enough data
Service Management
9.1
570
|
Verified
Not enough data
8.5
71
Not enough data
8.3
78
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.7
73
Not enough data
7.6
73
Not enough data
7.8
72
Not enough data
7.6
73
Not enough data
7.7
72
Not enough data
7.5
74
Not enough data
7.4
73
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
383
Not enough data
9.0
439
Not enough data
8.2
421
Not enough data
8.2
440
Not enough data
Maintenance
8.9
440
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
388
Not enough data
Device Support
7.4
390
Not enough data
8.2
394
Not enough data
8.2
392
Not enough data
Performance
8.3
425
Not enough data
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
8.7
14
8.5
212
9.0
14
8.8
206
9.1
13
8.2
211
9.0
14
8.1
203
8.7
13
Reporting
8.6
210
9.0
16
8.4
207
8.4
15
7.8
201
8.2
14
Access & Usability
7.4
207
7.6
11
8.5
204
8.1
15
8.0
201
8.6
15
8.3
197
8.5
14
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and BMC Helix Remedyforce are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Help Desk, and Autonomous Endpoint Management (AEM)
BMC Helix Remedyforce has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BMC Helix Remedyforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.7%
Computer & Network Security
13.3%
Hospital & Health Care
3.3%
Telecommunications
3.0%
Manufacturing
2.9%
Other
46.7%
Information Technology and Services
35.6%
Computer Software
17.8%
Financial Services
6.7%
Veterinary
2.2%
Security and Investigations
2.2%
Other
35.6%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
BMC Helix Remedyforce has no discussions with answers
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