# Atera vs BMC Helix Remedyforce Comparison
---
## AI Generated Summary
- According to verified reviews, **Atera** stands out for its user-friendly interface, making it easier for teams to manage tickets and support requests. Users appreciate that the ticketing workflow is streamlined, allowing for easier tracking and updates without the hassle of email chains.
- G2 reviewers report that **BMC Helix Remedyforce** is particularly effective for larger enterprises, with many users highlighting its comprehensive features for incident and change management. They find it to be a scalable solution that meets the complex needs of larger organizations.
- Users say that **Atera** excels in ease of setup and administration, with many new team members quickly adapting to the platform. The logical layout of features helps reduce the learning curve, allowing teams to handle support tickets and remote sessions efficiently.
- Reviewers mention that while **BMC Helix Remedyforce** is well-designed for ticket management, some users have faced challenges with configuration, indicating that it may not always align perfectly with specific workflow needs.
- According to recent feedback, **Atera** has a significant advantage in overall satisfaction, with users praising its all-in-one approach that consolidates ticketing, remote access, and device health monitoring into a single interface, which saves time and reduces complexity.
- G2 reviewers highlight that **BMC Helix Remedyforce** offers strong capabilities in reporting and analytics, which are crucial for organizations needing detailed insights into their IT operations, although some users feel that the interface could be more intuitive compared to Atera's.



| | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,202 | 48 | 
| **Largest Market Segment** | Small-Business (56.7% of reviews) | Enterprise (56.8% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### BMC Helix Remedyforce

**Not enough data**

---
## Ratings Comparison
| Rating | Atera | BMC Helix Remedyforce | 
|---|---|---|
  | **Meets Requirements** | 8.8 (939 reviews) | 8.4 (38 reviews) | 
  | **Ease of Use** | 9.2 (1072 reviews) | 7.6 (39 reviews) | 
  | **Ease of Setup** | 9.2 (923 reviews) | 7.3 (23 reviews) | 
  | **Ease of Admin** | 9.0 (595 reviews) | 7.9 (25 reviews) | 
  | **Quality of Support** | 9.0 (893 reviews) | 8.4 (34 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (587 reviews) | 7.7 (24 reviews) | 
  | **Product Direction (% positive)** | 9.4 (920 reviews) | 8.1 (37 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### BMC Helix Remedyforce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 349 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (307 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (306 reviews) | Not enough data | 
| **Workflow** | 8.5 (305 reviews) | Not enough data | 
| **Response Automation** | 8.3 (297 reviews) | Not enough data | 
| **SLA Management** | 8.2 (289 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (294 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (294 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (288 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **AI Text Generation** | 7.2 (238 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (239 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (33 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Customer Portal** | 8.2 (291 reviews) | Not enough data | 
| **Email to Case** | 8.7 (289 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (285 reviews) | Not enough data | 
| **Social Integration** | 6.4 (271 reviews) | Not enough data | 
| **Voice** | 6.3 (268 reviews) | Not enough data | 

#### Platform

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Mobile User Support** | 7.2 (298 reviews) | Not enough data | 
| **Customization ** | 7.8 (308 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (307 reviews) | Not enough data | 
| **Integration** | 8.1 (309 reviews) | Not enough data | 
| **Reporting** | 8.2 (315 reviews) | Not enough data | 
| **Dashboards** | 8.5 (311 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 184 |
| **BMC Helix Remedyforce** | 8.9/10 | 22 |

#### Administration

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Change Management** | 8.1 (158 reviews) | 9.1 (15 reviews) ✓ Verified | 
| **Asset Management** | 8.3 (162 reviews) | 8.7 (15 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.7 (165 reviews) | 8.9 (15 reviews) ✓ Verified | 

#### Service Desk

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Help Desk** | 8.6 (162 reviews) | 9.1 (16 reviews) ✓ Verified | 
| **Incident Reports** | 8.4 (158 reviews) | 9.3 (15 reviews) ✓ Verified | 
| **Process Workflow** | 8.4 (157 reviews) | 8.9 (15 reviews) ✓ Verified | 

#### Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Reporting** | 8.6 (156 reviews) | 9.1 (15 reviews) ✓ Verified | 
| **Administration Console** | 8.8 (157 reviews) | 8.8 (15 reviews) ✓ Verified | 
| **Access Management** | 8.7 (153 reviews) | 8.9 (15 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (153 reviews) | 9.1 (13 reviews) ✓ Verified | 
| **Policy Dictation** | 8.2 (148 reviews) | 8.2 (13 reviews) | 

#### Functionality

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Ticketing System** | 8.5 (160 reviews) | 9.4 (15 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (153 reviews) | 8.8 (15 reviews) | 
| **Alerting** | 8.9 (158 reviews) | 8.8 (15 reviews) ✓ Verified | 
| **Automation** | 8.7 (156 reviews) | 8.8 (15 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (23 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 
| **Decision Making** | 7.5 (22 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 818 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Device Management** | 9.0 (653 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.2 (105 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (76 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Remote Monitoring** | 9.2 (676 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (551 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (556 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (637 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Workflow Management** | 8.7 (124 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Remote Access** | 9.1 (649 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.9 (101 reviews) | Not enough data | 
| **Ticketing** | 8.9 (158 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (107 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (82 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (92 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (82 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (85 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (89 reviews) | Not enough data | 
| **Decision Making** | 7.4 (83 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 38 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Scope

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 8.0 (35 reviews) | Not enough data | 

#### Security

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (35 reviews) | Not enough data | 
| **Endpoint Protection** | 7.4 (33 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | Not enough data | 
| **Device Configuration** | 7.8 (29 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (30 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 310 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Functionality

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Performance Monitoring** | 8.9 (286 reviews) | Not enough data | 
| **Alerting** | 8.9 (292 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (274 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (265 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (40 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Performance Baseline** | 8.4 (261 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (263 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (250 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (37 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (36 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (36 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 26 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Functionality

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Artificial Intelligence** | 9.0 (8 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.8 (8 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Root Cause Identification** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Identification** | 8.8 (10 reviews) | Not enough data | 
| **Resolution Guidance** | 7.7 (8 reviews) | Not enough data | 

#### Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **System Integration** | 8.9 (9 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 236 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.7 (217 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (214 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (191 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (208 reviews) | Not enough data | 
| **Risk Management** | 7.6 (206 reviews) | Not enough data | 
| **Integrations** | 8.0 (214 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 14 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Responses

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Personalization** | 9.8 (9 reviews) | Not enough data | 
| **Route To Human** | 8.9 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Conversation Editor** | 9.6 (9 reviews) | Not enough data | 
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Independent Decision Making** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (9 reviews) | Not enough data | 
| **Task Execution** | 9.5 (10 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **AI Text Generation** | 9.7 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (10 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 479 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Administration

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Screen Sharing** | 8.7 (443 reviews) | Not enough data | 
| **File Sharing** | 8.4 (438 reviews) | Not enough data | 
| **Session Recording** | 7.3 (383 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (447 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (422 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (441 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Remote Reboot** | 8.9 (444 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (391 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (364 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (357 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (368 reviews) | Not enough data | 

#### Security

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Data Encryption** | 7.8 (381 reviews) | Not enough data | 
| **Compliance** | 8.0 (389 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Mobile Device Access** | 7.4 (391 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (397 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (393 reviews) | Not enough data | 

#### Performance

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Reporting** | 8.3 (426 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 288 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Generative AI

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **AI Text Summarization** | 7.2 (283 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 21 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Document Processing** | 8.1 (12 reviews) | Not enough data | 
| **Feedback Collection** | 8.1 (12 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Adaptive Responses** | 7.8 (12 reviews) | Not enough data | 
| **Task Execution** | 7.9 (13 reviews) | Not enough data | 
| **Independent Decision Making** | 8.1 (12 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (12 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Ticket Status Updates** | 8.2 (13 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.7 (15 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.5 (12 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (12 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (15 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.9 (13 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.2 (13 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 237 |
| **BMC Helix Remedyforce** | 8.6/10 | 19 |

#### Incident Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (212 reviews) | 8.7 (14 reviews) | 
| **Ticket Prioritization** | 8.5 (215 reviews) | 9.0 (14 reviews) | 
| **Ticket Notifications** | 8.8 (208 reviews) | 9.1 (13 reviews) | 
| **Knowledge Base** | 8.3 (213 reviews) | 9.0 (14 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.2 (205 reviews) | 8.7 (13 reviews) | 

#### Reporting

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Dashboards** | 8.6 (213 reviews) | 9.0 (16 reviews) | 
| **Time Tracking** | 8.5 (210 reviews) | 8.4 (15 reviews) | 
| **Surveys** | 7.8 (203 reviews) | 8.2 (14 reviews) | 

#### Access & Usability

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Mobile** | 7.4 (209 reviews) | 7.6 (11 reviews) | 
| **Self Service** | 8.5 (206 reviews) | 8.1 (15 reviews) | 
| **Active Directory** | 8.0 (203 reviews) | 8.6 (15 reviews) | 
| **Multi-Channel Access** | 8.3 (199 reviews) | 8.5 (14 reviews) | 

#### Agentic AI - Service Desk

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (28 reviews) | Not enough data | 
| **Decision Making** | 8.1 (28 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **BMC Helix Remedyforce** | N/A | N/A |

#### System Control

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 90 |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Analysis

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Threat Detection** | 8.2 (78 reviews) | Not enough data | 

#### Platform

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (79 reviews) | Not enough data | 
| **Remote Access** | 8.9 (83 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (78 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (83 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (82 reviews) | Not enough data | 

#### Security

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Endpoint Protection** | 8.3 (82 reviews) | Not enough data | 
| **Patch Management** | 8.9 (85 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (80 reviews) | Not enough data | 
| **Service Management** | 8.2 (81 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (78 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (13 reviews) | Not enough data | 
| **Decision Making** | 8.6 (13 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **BMC Helix Remedyforce** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Atera (13):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)



---
## Reviewer Demographics

### By Company Size

| Segment | Atera | BMC Helix Remedyforce | 
|---|---|---|
| **Small-Business** | 56.7% | 11.4% | 
| **Mid-Market** | 31.5% | 31.8% | 
| **Enterprise** | 11.8% | 56.8% | 

### By Industry

#### Atera

- **Information Technology and Services:** 30.4%
- **Computer & Network Security:** 11.9%
- **Manufacturing:** 3.3%
- **Consumer Services:** 3.3%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.7%
- **Marketing and Advertising:** 2.5%
- **Consulting:** 2.4%
- **Automotive:** 2.3%
- **Construction:** 2.1%
- **Other:** 36.4%

#### BMC Helix Remedyforce

- **Information Technology and Services:** 35.6%
- **Computer Software:** 17.8%
- **Financial Services:** 6.7%
- **Airlines/Aviation:** 2.2%
- **Automotive:** 2.2%
- **Banking:** 2.2%
- **Computer Networking:** 2.2%
- **Construction:** 2.2%
- **Education Management:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 24.4%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4007 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (559 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1086 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1122 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (781 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)

### Alternatives to BMC Helix Remedyforce

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (271 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### BMC Helix Remedyforce

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-bmc-helix-remedyforce)