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Atera
Atera
(957)
4.6 out of 5
Atera
By Atera
Optimized for quick response
BeyondTrust Remote Support
BeyondTrust Remote Support
(369)
4.7 out of 5
BeyondTrust Remote Support
By BeyondTrust
At a Glance
Atera
Atera
Star Rating
(957)4.6 out of 5
Market Segments
Small-Business (60.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
BeyondTrust Remote Support
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote Support
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that BeyondTrust Remote Support excels in screen sharing with a score of 9.5, while Atera's screen sharing feature is rated lower at 8.6, indicating a more seamless experience for remote support sessions.
  • Reviewers mention that BeyondTrust's session recording feature is highly rated at 9.0, which is significantly better than Atera's score of 7.0, suggesting that users find BeyondTrust's recording capabilities more reliable for compliance and training purposes.
  • G2 users highlight that BeyondTrust offers superior multi-monitor support with a score of 9.0 compared to Atera's 8.1, making it a better choice for users who frequently work with multiple screens during remote sessions.
  • Users on G2 report that Atera shines in ease of setup with a score of 9.1, while BeyondTrust scores lower at 8.7, indicating that Atera may be more user-friendly for new users looking to get started quickly.
  • Reviewers mention that BeyondTrust's quality of support is rated at 9.3, which is higher than Atera's 9.0, suggesting that users feel more supported when using BeyondTrust for their remote support needs.
  • Users say that Atera's ticketing system is rated at 8.4, which is comparable to BeyondTrust's 8.5, but Atera's overall user experience in ticket management is perceived as more intuitive, making it a favorable option for small businesses.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
BeyondTrust Remote Support
No pricing available
Free Trial
Atera
Free Trial is available
BeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
8.9
836
9.4
327
Ease of Use
9.2
861
9.3
329
Ease of Setup
9.1
715
8.7
224
Ease of Admin
9.0
579
9.0
204
Quality of Support
9.0
795
9.2
303
Has the product been a good partner in doing business?
9.2
573
9.4
199
Product Direction (% positive)
9.4
824
9.1
324
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
328
Not enough data
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
292
Not enough data
7.8
302
Not enough data
8.4
300
Not enough data
8.0
304
Not enough data
8.2
305
Not enough data
8.5
302
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
169
Not enough data
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.5
156
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
152
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
154
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
151
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
609
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
578
|
Verified
Not enough data
8.4
69
Not enough data
8.0
66
Not enough data
Monitoring and Management
9.1
573
|
Verified
Not enough data
8.3
539
|
Verified
Not enough data
8.3
535
|
Verified
Not enough data
8.6
570
|
Verified
Not enough data
8.3
70
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
70
Not enough data
Service Management
9.1
570
|
Verified
Not enough data
8.5
70
Not enough data
8.3
78
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.7
73
Not enough data
7.6
73
Not enough data
7.8
72
Not enough data
7.6
73
Not enough data
7.7
72
Not enough data
7.5
73
Not enough data
7.4
73
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
33
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
300
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Privileged Access Management (PAM)Hide 21 FeaturesShow 21 Features
Not enough data
8.4
27
Administration
Not enough data
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Functionality
Not enough data
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Monitoring
Not enough data
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Reporting
Not enough data
9.0
21
Not enough data
9.1
22
AIOps PlatformsHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
233
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
Not enough data
9.7
6
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.5
10
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
467
8.6
127
Administration
8.7
439
9.5
125
8.4
436
9.2
124
7.3
383
9.0
111
9.0
439
8.9
111
8.2
421
9.0
115
8.2
440
9.0
122
Maintenance
8.9
440
8.8
112
7.8
391
7.8
86
Communication
Feature Not Available
8.8
115
6.1
364
7.2
82
6.1
357
7.3
78
6.9
368
8.5
96
Security
7.8
380
9.0
97
8.0
388
9.1
108
Device Support
7.4
390
8.3
92
8.2
394
8.8
102
8.2
392
8.8
101
Performance
8.3
425
8.6
104
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
281
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
7.5
12
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
229
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
84
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote DesktopHide 14 FeaturesShow 14 Features
Not enough data
8.8
105
Administration
Not enough data
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Platform
Not enough data
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Security
Not enough data
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Categories
Categories
Shared Categories
Atera
Atera
BeyondTrust Remote Support
BeyondTrust Remote Support
Atera and BeyondTrust Remote Support are categorized as Remote Support
Unique Categories
Atera
BeyondTrust Remote Support
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
60.5%
Mid-Market(51-1000 emp.)
35.3%
Enterprise(> 1000 emp.)
4.2%
BeyondTrust Remote Support
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
15.0%
Mid-Market(51-1000 emp.)
35.9%
Enterprise(> 1000 emp.)
49.2%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.8%
Computer & Network Security
13.3%
Hospital & Health Care
3.3%
Telecommunications
3.0%
Manufacturing
2.9%
Other
46.7%
BeyondTrust Remote Support
BeyondTrust Remote Support
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Alternatives
Atera
Atera Alternatives
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TeamViewer
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Action1
Action1
Add Action1
BeyondTrust Remote Support
BeyondTrust Remote Support Alternatives
TeamViewer
TeamViewer
Add TeamViewer
AnyDesk
AnyDesk
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Zoho Assist
Zoho Assist
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ScreenConnect
ScreenConnect
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Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
BeyondTrust Remote Support
BeyondTrust Remote Support Discussions
What is BeyondTrust Remote Support used for?
2 Comments
Rabbani S.
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
What is BeyondTrust remote support?
1 Comment
GUNASEKARAN S.
GS
Remote Support ApplicationRead more
Monty the Mongoose crying
BeyondTrust Remote Support has no more discussions with answers
See all discussions
Ask Atera a QuestionContact Atera

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Add Product
Atera
Atera
Optimized for quick response
BeyondTrust Remote Support
BeyondTrust Remote Support