# Atera vs BeyondTrust Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in **security features** , with users highlighting its granular access control and the ability to connect securely without a VPN. This makes workflows smoother and enhances compliance, as noted by users who appreciate the detailed audit logs.
- **Users say** Atera shines in its **versatility and integration** capabilities, allowing for seamless troubleshooting and device management. Reviewers have praised its ability to link devices to users and its comprehensive platform that combines remote monitoring, helpdesk ticketing, and reporting, which simplifies IT operations.
- **According to verified reviews** , both products offer a similar level of **ease of use** , but Atera has a slight edge in setup. Users appreciate Atera's logical and responsive website layout, which contributes to a smoother onboarding experience compared to BeyondTrust's more complex setup process.
- **Reviewers mention** that BeyondTrust Remote Support provides superior **session management** features, including robust multi-session handling and support for multiple monitors. Users find these capabilities particularly beneficial for complex troubleshooting tasks across various devices.
- **Users highlight** Atera's effectiveness in **patch management** and remote access, with many noting that it helps ensure their systems are up-to-date and allows for quick resolution of issues. This functionality is crucial for maintaining operational efficiency, especially in environments with numerous devices.
- **G2 reviewers indicate** that while BeyondTrust Remote Support has a strong focus on enterprise-level features, Atera's appeal lies in its **affordability and accessibility** for small businesses, especially with its free trial offering. This makes Atera a more attractive option for smaller teams looking for comprehensive IT management solutions.



| | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,145 | 384 | 
| **Largest Market Segment** | Small-Business (58.0% of reviews) | Enterprise (48.8% of reviews) | 
| **Entry Level Price** | Free Trial | No pricing available | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### BeyondTrust Remote Support

Pros:
- Ease of Use (22 reviews)
- Remote Access (13 reviews)

Cons:
- Expensive (7 reviews)
- Complexity (5 reviews)

---
## Ratings Comparison
| Rating | Atera | BeyondTrust Remote Support | 
|---|---|---|
  | **Meets Requirements** | 8.8 (912 reviews) | 9.4 (339 reviews) | 
  | **Ease of Use** | 9.2 (1020 reviews) | 9.2 (340 reviews) | 
  | **Ease of Setup** | 9.2 (871 reviews) | 8.7 (235 reviews) | 
  | **Ease of Admin** | 9.0 (592 reviews) | 9.0 (205 reviews) | 
  | **Quality of Support** | 9.0 (866 reviews) | 9.2 (315 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (584 reviews) | 9.4 (200 reviews) | 
  | **Product Direction (% positive)** | 9.4 (894 reviews) | 9.2 (333 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 
| **Response Automation** | 8.3 (295 reviews) | Not enough data | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 

#### Platform

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 180 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Administration

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Change Management** | 8.1 (155 reviews) | Not enough data | 
| **Asset Management** | 8.3 (159 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (162 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Help Desk** | 8.6 (159 reviews) | Not enough data | 
| **Incident Reports** | 8.3 (155 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (154 reviews) | Not enough data | 

#### Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Reporting** | 8.6 (153 reviews) | Not enough data | 
| **Administration Console** | 8.9 (154 reviews) | Not enough data | 
| **Access Management** | 8.7 (150 reviews) | Not enough data | 
| **Asset Management** | 8.4 (150 reviews) | Not enough data | 
| **Policy Dictation** | 8.1 (145 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Ticketing System** | 8.5 (157 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (150 reviews) | Not enough data | 
| **Alerting** | 8.8 (155 reviews) | Not enough data | 
| **Automation** | 8.7 (153 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (20 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (20 reviews) | Not enough data | 
| **Decision Making** | 7.3 (19 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 766 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Device Management** | 8.9 (629 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.2 (94 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (70 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Remote Monitoring** | 9.1 (652 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (546 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (622 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.2 (77 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Workflow Management** | 8.7 (105 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Remote Access** | 9.1 (626 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (89 reviews) | Not enough data | 
| **Ticketing** | 8.8 (129 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (98 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (84 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (78 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (83 reviews) | Not enough data | 
| **Decision Making** | 7.4 (77 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Scope

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 7.9 (34 reviews) | Not enough data | 

#### Security

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | Not enough data | 
| **Device Configuration** | 7.7 (27 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 308 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Functionality

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Performance Monitoring** | 8.9 (284 reviews) | Not enough data | 
| **Alerting** | 8.9 (290 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (272 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (263 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **360-Degree Network Visibility** | 8.2 (34 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (38 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (35 reviews) | Not enough data | 

#### Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Performance Baseline** | 8.4 (259 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (261 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (248 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Predictive Performance Analytics** | 8.1 (33 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (33 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (34 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (35 reviews) | Not enough data | 
| **Integrated Network Security** | 8.2 (34 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (33 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.1 (34 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (32 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.4 (32 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (32 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (28 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (28 reviews) | Not enough data | 
| **Decision Making** | 7.6 (28 reviews) | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **BeyondTrust Remote Support** | 8.4/10 | 28 |

#### Administration

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Policy, User, and Role Management** | Not enough data | 9.1 (25 reviews) | 
| **Approval Workflows** | Not enough data | 7.6 (21 reviews) | 
| **Automated Provisioning** | Not enough data | 7.9 (22 reviews) | 
| **Bulk Changes** | Not enough data | 7.7 (21 reviews) | 
| **Centralized Management** | Not enough data | 8.9 (23 reviews) | 
| **Self-Service Access Requests** | Not enough data | 7.2 (21 reviews) | 

#### Functionality

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | 9.0 (24 reviews) | 
| **Single Sign-On** | Not enough data | 9.3 (24 reviews) | 
| **BYOD support** | Not enough data | 8.1 (21 reviews) | 
| **Password Vault** | Not enough data | 8.0 (21 reviews) | 
| **Centralized management** | Not enough data | 9.0 (23 reviews) | 
| **Role-based security** | Not enough data | 9.1 (25 reviews) | 
| **Live notifications** | Not enough data | 8.1 (22 reviews) | 
| **Live session recording & playback** | Not enough data | 8.3 (21 reviews) | 
| **Hide passwords** | Not enough data | 8.3 (21 reviews) | 
| **Temporary, time-limited privilege** | Not enough data | 7.9 (20 reviews) | 

#### Monitoring

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Audit Logging** | Not enough data | 9.0 (24 reviews) | 
| **Activity Logging** | Not enough data | 9.0 (24 reviews) | 
| **Anomaly Detection** | Not enough data | 7.4 (19 reviews) | 

#### Reporting

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Audit log** | Not enough data | 9.1 (22 reviews) | 
| **Reporting** | Not enough data | 9.1 (22 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 19 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Functionality

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | 

#### Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **System Integration** | 8.3 (6 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 234 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (224 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.8 (216 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (208 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (204 reviews) | Not enough data | 
| **Asset Discovery** | 7.9 (213 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **AI Text Generation** | 7.2 (193 reviews) | Not enough data | 
| **AI Text Generation** | 7.1 (190 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (29 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (29 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (29 reviews) | Not enough data | 
| **Decision Making** | 7.7 (29 reviews) | Not enough data | 

#### Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Central Dashboard** | 8.8 (217 reviews) | Not enough data | 
| **Asset Policy Management** | 8.1 (207 reviews) | Not enough data | 
| **Risk Management** | 7.6 (205 reviews) | Not enough data | 
| **Integrations** | 8.0 (212 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **BeyondTrust Remote Support** | 9.7/10 | 6 |

#### ServiceNow Apps

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | 9.7 (5 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Responses

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 474 |
| **BeyondTrust Remote Support** | 8.7/10 | 138 |

#### Administration

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | 9.5 (128 reviews) | 
| **File Sharing** | 8.4 (437 reviews) | 9.2 (126 reviews) | 
| **Session Recording** | 7.3 (382 reviews) | 9.0 (113 reviews) | 
| **Unattended Remote Access** | 8.9 (445 reviews) | 8.9 (115 reviews) | 
| **Multi - Session Handling** | 8.2 (421 reviews) | 9.0 (116 reviews) | 
| **Multi-Monitor Support** | 8.2 (440 reviews) | 9.0 (123 reviews) | 

#### Maintenance

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Remote Reboot** | 8.9 (441 reviews) | 8.8 (112 reviews) | 
| **Remote Printing** | 7.8 (390 reviews) | 7.8 (86 reviews) | 

#### Communication 

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Text Chat** | Feature Not Available | 8.8 (117 reviews) | 
| **VoIP** | 6.1 (363 reviews) | 7.2 (82 reviews) | 
| **Video Conference Call** | 6.1 (356 reviews) | 7.3 (78 reviews) | 
| **Screen Annotations** | 6.9 (367 reviews) | 8.5 (96 reviews) | 

#### Security

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Data Encryption** | 7.7 (379 reviews) | 9.1 (99 reviews) | 
| **Compliance** | 8.0 (388 reviews) | 9.1 (111 reviews) | 

#### Device Support

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Mobile Device Access** | 7.4 (390 reviews) | 8.3 (94 reviews) | 
| **Multi-Platform Support** | 8.2 (396 reviews) | 8.9 (107 reviews) | 
| **Cross-Platform** | 8.2 (392 reviews) | 8.9 (106 reviews) | 

#### Performance

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Reporting** | 8.3 (425 reviews) | 8.6 (105 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 286 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Generative AI

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **AI Text Summarization** | 7.2 (281 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.7/10 | 15 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Document Processing** | 8.2 (10 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (10 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Adaptive Responses** | 7.8 (10 reviews) | Not enough data | 
| **Task Execution** | 7.7 (10 reviews) | Not enough data | 
| **Independent Decision Making** | 8.0 (10 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (10 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Ticket Status Updates** | 8.2 (10 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.4 (11 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.5 (10 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Knowledge Base Utilization** | 8.0 (10 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (13 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.9 (11 reviews) | Not enough data | 
| **User Self-Service Assistance** | 8.0 (10 reviews) | Not enough data | 
| **Proactive Issue Detection** | 7.8 (10 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 232 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Incident Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (210 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (213 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (206 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (211 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (203 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Dashboards** | 8.6 (211 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (208 reviews) | Not enough data | 
| **Surveys** | 7.8 (201 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Mobile** | 7.4 (207 reviews) | Not enough data | 
| **Self Service** | 8.5 (204 reviews) | Not enough data | 
| **Active Directory** | 8.0 (201 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (197 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### System Control

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Analysis

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | Not enough data | 

#### Platform

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | Not enough data | 

#### Security

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **BeyondTrust Remote Support** | 8.8/10 | 109 |

#### Administration

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Usage Information** | Not enough data | 9.0 (92 reviews) | 
| **Integrations** | Not enough data | 8.5 (84 reviews) | 
| **Diagnostics** | Not enough data | 8.8 (91 reviews) | 
| **Session Recording** | Not enough data | 9.0 (86 reviews) | 
| **Session Transfer** | Not enough data | 9.1 (91 reviews) | 
| **Unattended Access** | Not enough data | 8.8 (88 reviews) | 
| **File Sharing** | Not enough data | 9.1 (98 reviews) | 

#### Platform

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 9.0 (91 reviews) | 
| **Mobile Device Access** | Not enough data | 8.1 (79 reviews) | 
| **Applications Management** | Not enough data | 8.5 (82 reviews) | 
| **Remote Device Control** | Not enough data | 9.3 (94 reviews) | 

#### Security

| Feature | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (63 reviews) | 
| **Device Management** | Not enough data | 8.7 (76 reviews) | 
| **Device Enrollment** | Not enough data | 8.7 (77 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | BeyondTrust Remote Support | 
|---|---|---|
| **Small-Business** | 58.0% | 14.7% | 
| **Mid-Market** | 32.3% | 36.5% | 
| **Enterprise** | 9.7% | 48.8% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.9%
- **Computer & Network Security:** 12.0%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.4%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.4%
- **Construction:** 2.1%
- **Computer Software:** 1.9%
- **Other:** 36.5%

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1041 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-beyondtrust-remote-support)