# AT&T Office@Hand vs Dialpad Connect Comparison --- ## AI Generated Summary - **G2 reviewers report** that Dialpad Connect excels in user experience, with many praising its intuitive interface and features like **live transcription** and **call summaries**. Users appreciate the ease of switching between devices, which enhances flexibility during calls. - **Users say** that AT&T Office@Hand is particularly beneficial for remote work, allowing seamless integration with various devices such as **smartphones and tablets**. This capability makes it a solid choice for teams needing to manage calls and collaborations from a single platform. - **Reviewers mention** that Dialpad Connect's implementation process is quick and straightforward, with many highlighting the **customization options** and user-friendly layout that contribute to a smooth onboarding experience. - **According to verified reviews** , Dialpad Connect stands out in terms of support quality, with users noting responsive assistance and a commitment to continuous improvement, particularly in its AI features. In contrast, AT&T Office@Hand has received feedback indicating that its support could be more robust. - **G2 reviewers highlight** that Dialpad Connect's call quality is consistently reliable, even on mobile devices, which is a significant advantage for users who need to stay connected on the go. Meanwhile, AT&T Office@Hand users appreciate its video call capabilities but have noted some limitations in call quality compared to Dialpad. - **Users report** that while Dialpad Connect is priced at $25 per user per month, its features justify the cost, especially for small businesses. On the other hand, AT&T Office@Hand offers a free trial, which can be appealing for those looking to test the service before committing financially. | | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | | **Total Reviews** | 18 | 4,190 | | **Largest Market Segment** | Mid-Market (54.5% of reviews) | Small-Business (57.8% of reviews) | | **Entry Level Price** | Free Trial 1 User Month | $25 Per user, per month invoiced annually | --- ## Top Pros & Cons ### AT&T Office@Hand Pros: - Ease of Use (3 reviews) - Easy Communication (2 reviews) Cons: - Call Drops (1 reviews) - Glitches (1 reviews) ### Dialpad Connect Pros: - Ease of Use (126 reviews) - Call Management (70 reviews) Cons: - Call Issues (55 reviews) - Connection Issues (42 reviews) --- ## Ratings Comparison | Rating | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Meets Requirements** | 8.5 (9 reviews) | 8.9 (3231 reviews) | | **Ease of Use** | 8.7 (9 reviews) | 9.1 (3416 reviews) | | **Ease of Setup** | 8.6 (7 reviews) | 9.0 (1236 reviews) | | **Ease of Admin** | 7.3 (5 reviews) | 8.9 (1140 reviews) | | **Quality of Support** | 6.7 (8 reviews) | 8.5 (2527 reviews) | | **Has the product been a good partner in doing business?** | 7.3 (5 reviews) | 8.9 (1064 reviews) | | **Product Direction (% positive)** | 8.7 (9 reviews) | 8.2 (3077 reviews) | --- ## Pricing ### AT&T Office@Hand #### Entry-Level Pricing Plan: Premium Edition Price: Free Trial 1 User Month Description: NA Key Features: - Includes unlimited users, toll free for local number, unlimited internet fax, 2500 toll-free minutes/month 200 HD video seats, automatic call recording, salesforce Integration [Browse all 3 editions](https://www.g2.com/products/at-t-office-hand/pricing) #### Free Trial No ### Dialpad Connect #### Entry-Level Pricing Plan: Pro Price: $25 Per user, per month invoiced annually Description: + UberConference Free Key Features: - Pro includes Everything in Standard, and: - Call Queues - Salesforce Integration [Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Dialpad Connect** | 8.9/10 | 1589 | #### Collaboration Tools | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Screen Sharing** | Not enough data | 8.7 (1270 reviews) | | **Presentations** | Not enough data | 8.8 (286 reviews) | | **Whiteboarding** | Not enough data | 8.8 (43 reviews) | | **Live Chat** | Not enough data | 8.9 (322 reviews) | | **Hand Raising** | Not enough data | 9.2 (46 reviews) | #### Meeting Coordination | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Scheduling** | Not enough data | 8.7 (1184 reviews) | | **Recording** | Not enough data | 8.8 (1106 reviews) | | **Participant Permissions** | Not enough data | 8.9 (353 reviews) | | **One-Click Join** | Not enough data | 9.2 (356 reviews) | #### Software Type | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Mobile** | Not enough data | 8.6 (1033 reviews) | | **Browser Application** | Not enough data | 9.0 (344 reviews) | | **Desktop Application** | Not enough data | 8.9 (263 reviews) | #### Agentic AI - Video Conferencing | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Dialpad Connect** | N/A | N/A | #### Responses | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Feature Not Available | | **Feedback Collection** | Not enough data | Not enough data | #### Platform | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Conversation Editor** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### Generative AI | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Summarization** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Dialpad Connect** | 8.5/10 | 24 | #### Feedback Management | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Tagging** | Not enough data | 8.3 (20 reviews) | | **Segmentation** | Not enough data | 8.5 (19 reviews) | | **Custom Reports and Dashboards** | Not enough data | 8.8 (20 reviews) | #### Feedback Analysis | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Thematic Analysis** | Not enough data | 9.0 (20 reviews) | | **Sentiment Analysis** | Not enough data | 8.8 (20 reviews) | | **NPS/CSAT Scoring** | Not enough data | 8.5 (19 reviews) | #### Feedback Sources | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Online Reviews** | Not enough data | 8.4 (18 reviews) | | **Surveys** | Not enough data | 8.2 (17 reviews) | | **Social Media** | Not enough data | 7.6 (18 reviews) | | **Customer Service Channels** | Not enough data | 8.8 (18 reviews) | #### Generative AI | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **AI Text Generation** | Not enough data | 8.7 (18 reviews) | | **AI Text Summarization** | Not enough data | 8.8 (18 reviews) | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Dialpad Connect** | 8.6/10 | 1015 | #### Platform Basics - VoIP Providers | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | 7.9 (26 reviews) | | **Call Management** | Not enough data | 9.1 (45 reviews) | | **Network monitoring** | Not enough data | 9.1 (29 reviews) | | **Integrations** | Not enough data | 8.6 (50 reviews) | | **Virtual PBX** | Not enough data | 7.6 (24 reviews) | | **SIP trunking services** | Not enough data | 8.1 (24 reviews) | #### Basic Communication | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Phone Calls** | Not enough data | 9.2 (940 reviews) ✓ Verified | | **Video Calls** | Not enough data | 8.3 (441 reviews) ✓ Verified | | **Instant Messaging** | Not enough data | 9.1 (723 reviews) ✓ Verified | | **Screen Sharing** | Not enough data | 8.4 (455 reviews) ✓ Verified | | **Conference Calls** | Not enough data | 8.9 (634 reviews) ✓ Verified | | **Desk-to-Desk Calls** | Not enough data | 9.2 (630 reviews) ✓ Verified | #### Agentic AI - VoIP Providers | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (24 reviews) | | **Cross-system Integration** | Not enough data | 8.6 (25 reviews) | | **Adaptive Learning** | Not enough data | 8.0 (23 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (23 reviews) | #### Access | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Software Pairing** | Not enough data | 8.7 (519 reviews) ✓ Verified | | **Browser Extension** | Not enough data | 8.7 (576 reviews) ✓ Verified | | **Individual Download** | Not enough data | 9.1 (690 reviews) ✓ Verified | #### Advanced Features | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Hold Music** | Not enough data | 8.6 (642 reviews) ✓ Verified | | **Automated Attendants** | Not enough data | 8.7 (510 reviews) ✓ Verified | | **VOiP Number** | Not enough data | 9.3 (787 reviews) ✓ Verified | ### Google Workspace Communication Tools | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Dialpad Connect** | N/A | N/A | #### Agentic AI - Google Workspace Communication Tools | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Dialpad Connect** | 8.6/10 | 800 | #### Agentic AI - Outbound Call Tracking | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | | **Natural Language Interaction** | Not enough data | 8.2 (10 reviews) | #### Calling | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Record Calls** | Not enough data | 9.0 (606 reviews) | | **Generate Location** | Not enough data | Feature Not Available | | **Call Types** | Not enough data | 9.1 (639 reviews) | | **Click-to-Call** | Not enough data | 9.1 (651 reviews) | | **Auto Dialer** | Not enough data | 8.6 (12 reviews) | #### Contacts | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Personalization** | Not enough data | 8.7 (646 reviews) | | **Information Locater** | Not enough data | 8.6 (572 reviews) | | **Record Prospect Data** | Not enough data | 8.6 (514 reviews) | #### Insights | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Notes** | Not enough data | 8.5 (491 reviews) | | **Daily Summary** | Not enough data | 8.7 (552 reviews) | | **Automated Voicemails** | Not enough data | 8.8 (263 reviews) | | **Automated Emails** | Not enough data | Feature Not Available | | **Sorts Prospects** | Not enough data | 8.3 (400 reviews) | | **Automated Note Taking** | Not enough data | 9.0 (16 reviews) | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Dialpad Connect** | 9.1/10 | 163 | #### Agentic AI - UCaaS Platforms | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Tenancy Flexibility** | Not enough data | 8.8 (91 reviews) ✓ Verified | | **Native VoIP** | Not enough data | 9.2 (99 reviews) ✓ Verified | | **CCaaS Option** | Not enough data | 9.1 (81 reviews) ✓ Verified | #### Features | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Voicemail to Email** | Not enough data | 9.1 (127 reviews) ✓ Verified | | **Voicemail to SMS** | Not enough data | Feature Not Available | | **File Sharing** | Not enough data | 9.3 (92 reviews) | | **Voice Conferencing** | Not enough data | 9.3 (114 reviews) ✓ Verified | | **Video Conferencing** | Not enough data | 9.3 (85 reviews) ✓ Verified | | **Conference Transcripts** | Not enough data | 8.9 (100 reviews) ✓ Verified | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Dialpad Connect** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | #### Automation | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Feature Not Available | #### Autonomy | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Dialpad Connect** | N/A | N/A | #### Agentic AI - AI Agents | Feature | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) **Unique to Dialpad Connect (5):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) --- ## Reviewer Demographics ### By Company Size | Segment | AT&T Office@Hand | Dialpad Connect | |---|---|---| | **Small-Business** | 36.4% | 57.8% | | **Mid-Market** | 54.5% | 32.7% | | **Enterprise** | 9.1% | 9.5% | ### By Industry #### AT&T Office@Hand - **Health, Wellness and Fitness:** 27.3% - **Retail:** 9.1% - **Oil & Energy:** 9.1% - **Non-Profit Organization Management:** 9.1% - **Food Production:** 9.1% - **Construction:** 9.1% - **Computer Software:** 9.1% - **Civic & Social Organization:** 9.1% - **Accounting:** 9.1% #### Dialpad Connect - **Information Technology and Services:** 8.2% - **Marketing and Advertising:** 8.2% - **Computer Software:** 7.8% - **Financial Services:** 4.6% - **Real Estate:** 3.7% - **Hospital & Health Care:** 3.0% - **Non-Profit Organization Management:** 2.8% - **Staffing and Recruiting:** 2.4% - **Internet:** 2.4% - **Construction:** 2.3% - **Other:** 54.5% --- ## Alternatives ### Alternatives to AT&T Office@Hand - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19145 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56473 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18908 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) ### Alternatives to Dialpad Connect - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1608 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3385 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56473 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews) --- ## Top Discussions ### AT&T Office@Hand No discussions available for this product. ### Dialpad Connect - Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes > **Top comment:** "I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team." - Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes > **Top comment:** "No, there is no limit for the Business Plan" - Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments > **Top comment:** "You can find the prices here:..." - Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover" - Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/at-t-office-hand-vs-dialpad-connect)