# AT&T Office@Hand vs Broadvoice Comparison | | AT&T Office@Hand | Broadvoice | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | | **Total Reviews** | 18 | 64 | | **Largest Market Segment** | Mid-Market (54.5% of reviews) | Small-Business (58.7% of reviews) | | **Entry Level Price** | Free Trial 1 User Month | $10.00 1 User Per Month | --- ## Top Pros & Cons ### AT&T Office@Hand Pros: - Ease of Use (3 reviews) - Easy Communication (2 reviews) Cons: - Call Drops (1 reviews) - Glitches (1 reviews) ### Broadvoice Pros: - Ease of Use (18 reviews) - Customer Support (13 reviews) Cons: - Lack of Intuitiveness (5 reviews) - Call Connectivity Issues (3 reviews) --- ## Ratings Comparison | Rating | AT&T Office@Hand | Broadvoice | |---|---|---| | **Meets Requirements** | 8.5 (9 reviews) | 9.1 (55 reviews) | | **Ease of Use** | 8.7 (9 reviews) | 9.4 (57 reviews) | | **Ease of Setup** | 8.6 (7 reviews) | 9.0 (29 reviews) | | **Ease of Admin** | 7.3 (5 reviews) | 9.2 (24 reviews) | | **Quality of Support** | 6.7 (8 reviews) | 9.1 (55 reviews) | | **Has the product been a good partner in doing business?** | 7.3 (5 reviews) | 9.4 (23 reviews) | | **Product Direction (% positive)** | 8.7 (9 reviews) | 9.2 (57 reviews) | --- ## Pricing ### AT&T Office@Hand #### Entry-Level Pricing Plan: Premium Edition Price: Free Trial 1 User Month Description: NA Key Features: - Includes unlimited users, toll free for local number, unlimited internet fax, 2500 toll-free minutes/month 200 HD video seats, automatic call recording, salesforce Integration [Browse all 3 editions](https://www.g2.com/products/at-t-office-hand/pricing) #### Free Trial No ### Broadvoice #### Entry-Level Pricing Plan: Metered (b-hive Seat) Price: $10.00 1 User Per Month Key Features: - Call Forwarding - Call Park - Find Me/Follow Me [Browse all 3 editions](https://www.g2.com/products/broadvoice-broadvoice/pricing) #### Free Trial No --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Broadvoice** | N/A | N/A | #### Channels | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Voice** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Web Chat** | Not enough data | Not enough data | | **Mobile SMS** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | #### Generative AI | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Functions | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Session Routing** | Not enough data | Not enough data | | **Session Queuing** | Not enough data | Not enough data | | **Concurrent Calling** | Not enough data | Not enough data | | **Speech Analytics** | Not enough data | Not enough data | | **Auto Dialer** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Inbound Screen Pop** | Not enough data | Not enough data | | **Persistent Data** | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Session Summary Notes** | Not enough data | Not enough data | | **Administrator Access** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | | **Session Recording** | Not enough data | Not enough data | | **Agent Scheduling and Assignment** | Not enough data | Not enough data | ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Broadvoice** | N/A | N/A | #### Collaboration Tools | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Screen Sharing** | Not enough data | Not enough data | | **Presentations** | Not enough data | Not enough data | | **Whiteboarding** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Hand Raising** | Not enough data | Not enough data | #### Meeting Coordination | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **Participant Permissions** | Not enough data | Not enough data | | **One-Click Join** | Not enough data | Not enough data | #### Software Type | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Mobile** | Not enough data | Not enough data | | **Browser Application** | Not enough data | Not enough data | | **Desktop Application** | Not enough data | Not enough data | #### Agentic AI - Video Conferencing | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Broadvoice** | N/A | N/A | #### Platform | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Omnichannel** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Back** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | #### Generative AI | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Workforce Management | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Call Monitoring** | Not enough data | Not enough data | | **Performance Evaluation** | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Call Recording** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Broadvoice** | N/A | N/A | #### Basic Communication - Cloud PBX | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Call Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Scalability** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Mobile Accessibility** | Not enough data | Not enough data | | **Accessibility** | Not enough data | Not enough data | #### Advanced Features - Cloud PBX | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Security and Compliance** | Not enough data | Not enough data | | **Analytics and Reporting** | Not enough data | Not enough data | | **Support and Reliability** | Not enough data | Not enough data | | **Automated attendant** | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Broadvoice** | 8.5/10 | 53 | #### Platform Basics - VoIP Providers | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | #### Basic Communication | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Phone Calls** | Not enough data | 9.5 (52 reviews) | | **Video Calls** | Not enough data | 7.6 (41 reviews) | | **Instant Messaging** | Not enough data | 7.7 (44 reviews) | | **Screen Sharing** | Not enough data | 7.9 (42 reviews) | | **Conference Calls** | Not enough data | 8.5 (46 reviews) | | **Desk-to-Desk Calls** | Not enough data | 9.1 (50 reviews) | #### Agentic AI - VoIP Providers | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Software Pairing** | Not enough data | 8.2 (43 reviews) | | **Browser Extension** | Not enough data | Feature Not Available | | **Individual Download** | Not enough data | 8.3 (46 reviews) | #### Advanced Features | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Hold Music** | Not enough data | 8.6 (47 reviews) | | **Automated Attendants** | Not enough data | 8.6 (48 reviews) | | **VOiP Number** | Not enough data | 9.5 (51 reviews) | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **AT&T Office@Hand** | N/A | N/A | | **Broadvoice** | 9.6/10 | 26 | #### Agentic AI - UCaaS Platforms | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Tenancy Flexibility** | Not enough data | 9.8 (25 reviews) | | **Native VoIP** | Not enough data | 9.9 (25 reviews) | | **CCaaS Option** | Not enough data | 9.4 (24 reviews) | #### Features | Feature | AT&T Office@Hand | Broadvoice | |---|---|---| | **Voicemail to Email** | Not enough data | 9.5 (25 reviews) | | **Voicemail to SMS** | Not enough data | 9.7 (24 reviews) | | **File Sharing** | Not enough data | 9.6 (24 reviews) | | **Voice Conferencing** | Not enough data | 9.7 (24 reviews) | | **Video Conferencing** | Not enough data | 9.5 (24 reviews) | | **Conference Transcripts** | Not enough data | 9.7 (24 reviews) | --- ## Categories **Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to AT&T Office@Hand (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) **Unique to Broadvoice (3):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) --- ## Reviewer Demographics ### By Company Size | Segment | AT&T Office@Hand | Broadvoice | |---|---|---| | **Small-Business** | 36.4% | 58.7% | | **Mid-Market** | 54.5% | 27.0% | | **Enterprise** | 9.1% | 14.3% | ### By Industry #### AT&T Office@Hand - **Health, Wellness and Fitness:** 27.3% - **Retail:** 9.1% - **Oil & Energy:** 9.1% - **Non-Profit Organization Management:** 9.1% - **Food Production:** 9.1% - **Construction:** 9.1% - **Computer Software:** 9.1% - **Civic & Social Organization:** 9.1% - **Accounting:** 9.1% #### Broadvoice - **Information Technology and Services:** 20.6% - **Hospital & Health Care:** 7.9% - **Construction:** 6.3% - **Financial Services:** 6.3% - **Health, Wellness and Fitness:** 4.8% - **Telecommunications:** 4.8% - **Legal Services:** 3.2% - **Government Administration:** 3.2% - **Food & Beverages:** 3.2% - **Oil & Energy:** 3.2% - **Other:** 36.5% --- ## Alternatives ### Alternatives to AT&T Office@Hand - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19185 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56502 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18914 reviews) ### Alternatives to Broadvoice - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews) - [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (354 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56502 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1624 reviews) --- ## Top Discussions ### AT&T Office@Hand No discussions available for this product. ### Broadvoice No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/at-t-office-hand-vs-broadvoice-broadvoice)