G2 reviewers report that Smokeball excels in user satisfaction, with many praising its intuitive design and efficiency. Users highlight how the platform streamlines tasks, making file and document management significantly easier compared to Assembly Trialworks.
According to verified reviews, Smokeball's implementation process is notably quick and user-friendly. Reviewers appreciate the intuitive onboarding wizard, which helps new users get up to speed faster than with Assembly Trialworks, where some users have expressed a need for more guidance.
Users say that Smokeball's support quality is exceptional, with a high satisfaction rating. Many have noted the responsiveness and helpfulness of the support team, while Assembly Trialworks users have mentioned that support could be improved, indicating a gap in user experience.
Reviewers mention that Smokeball is particularly strong in meeting the needs of small businesses, with 99.1% of reviews coming from this segment. In contrast, Assembly Trialworks has a more diverse user base, but only 58.8% of its reviews are from small businesses, which may affect its relevance for smaller firms.
Users highlight that Smokeball's document automation features are a game-changer, allowing for quick and efficient document creation. This contrasts with Assembly Trialworks, where users appreciate the ability to customize dashboards and manage court dates, but some feel it lacks the same level of automation efficiency.
According to recent feedback, Smokeball's overall usability is rated highly, with users finding it easy to navigate and operate daily. Assembly Trialworks, while offering a variety of tools, has received mixed reviews on usability, with some users noting a steeper learning curve to fully utilize its features.
Smokeball is a hybrid-cloud software, which means you get the benefits of the cloud for unlimited storage purposes but also have access to the software and...Read more
Is there free training and online courses to help learn the software?
2 Comments
Official Response from Smokeball
Smokeball provides a holistic and award-winning onboarding and training program to make sure you are utilizing the software to its full potential. Receive...Read more
Do you provide law firm website services?
1 Comment
Official Response from Smokeball
No, but we have some great options and partners for you to consider! Chat with our support team to learn more.Read more
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