# Assembled WFM vs Zendesk Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk Contact Center excels in providing a centralized hub for multiple services, simplifying the data stream for users. Many appreciate the ability to have everything in one place, which enhances their overall experience.
- **Users say** Assembled WFM stands out for its simplicity and user-friendly interface. Reviewers highlight how easy it is to set up teams and queues, making it a favorable choice for those who prioritize straightforward usability.
- **According to verified reviews** , Zendesk Contact Center receives high marks for its quality of support, with users noting the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance.
- **Reviewers mention** that Assembled WFM offers robust performance tracking features, allowing users to monitor team performance and make necessary adjustments. This capability is particularly beneficial for managers looking to optimize their workforce.
- **Users highlight** that while Zendesk Contact Center has a slightly more complex setup process, it ultimately provides a comprehensive solution that meets diverse business needs. This balance of features can be advantageous for organizations with varied requirements.
- **G2 reviewers note** that Assembled WFM frequently updates its platform with new features, demonstrating a commitment to continuous improvement. This responsiveness to user feedback is a significant plus for those seeking a dynamic and evolving tool.



| | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 187 | 314 | 
| **Largest Market Segment** | Mid-Market (63.0% of reviews) | Mid-Market (59.4% of reviews) | 
| **Entry Level Price** | Contact Us 1 Agent | Starting at $83.00 1 agent Per Month | 

---
## Top Pros & Cons

### Assembled WFM

Pros:
- Ease of Use (39 reviews)
- Scheduling (28 reviews)

Cons:
- Scheduling Issues (15 reviews)
- Missing Features (10 reviews)

### Zendesk Contact Center

Pros:
- Ease of Use (8 reviews)
- Efficiency (8 reviews)

Cons:
- Inefficient Workflow (4 reviews)
- Workflow Disruption (4 reviews)

---
## Ratings Comparison
| Rating | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.7 (146 reviews) | 8.9 (210 reviews) | 
  | **Ease of Use** | 9.0 (147 reviews) | 9.0 (244 reviews) | 
  | **Ease of Setup** | 9.0 (122 reviews) | 8.8 (126 reviews) | 
  | **Ease of Admin** | 9.2 (83 reviews) | 9.1 (101 reviews) | 
  | **Quality of Support** | 9.2 (137 reviews) | 9.3 (218 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (79 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 9.7 (136 reviews) | 8.9 (190 reviews) | 

---
## Pricing

### Assembled WFM

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us 1 Agent

Key Features:
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration

[Browse all 3 editions](https://www.g2.com/products/assembled-wfm/pricing)

#### Free Trial

No

### Zendesk Contact Center

#### Entry-Level Pricing

Plan: Zendesk Contact Center

Price: Starting at $83.00 1 agent Per Month

Description: Combine any Zendesk Customer Service or Employee Service Suite plan with Contact Center

Key Features:
-   Unified Agent Workspace
- AWS added services
- Amazon Connect Telephony Usage

[Browse all 2 editions](https://www.g2.com/products/zendesk-contact-center/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Messenger

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | 8.1/10 | 37 |

#### Administration

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | 7.9 (20 reviews) | 
| **Data Workflows** | Not enough data | 7.5 (19 reviews) | 
| **Issue Management** | Not enough data | 8.1 (19 reviews) | 

#### Knowledge Management

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (31 reviews) | 
| **Publishing Workflows** | Not enough data | 8.3 (23 reviews) | 
| **Analytics** | Not enough data | 7.0 (25 reviews) | 

#### Compliance

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (17 reviews) | 
| **Data Governance** | Not enough data | 8.1 (16 reviews) | 
| **Compliance** | Not enough data | 8.4 (16 reviews) | 
| **Auditing** | Not enough data | 8.3 (15 reviews) | 

#### Customer Support

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | 7.8 (22 reviews) | 
| **Suggestions** | Not enough data | 7.8 (22 reviews) | 
| **Decision Trees** | Not enough data | 8.3 (15 reviews) | 

#### Data Security

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.4 (17 reviews) | 
| **Data Transport** | Not enough data | 8.1 (18 reviews) | 
| **Access Management** | Not enough data | 8.8 (18 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.3 (20 reviews) | 

#### Administration

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | 8.2 (19 reviews) | 
| **User, Role, and Access Management** | Not enough data | 7.8 (25 reviews) | 
| **Performance and Reliability** | Not enough data | 8.4 (26 reviews) | 

#### Generative AI

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | 9.3/10 | 135 |

#### Quality Assurance

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Evaluation** | Not enough data | 9.7 (126 reviews) | 
| **Calibration** | Not enough data | 9.2 (118 reviews) | 
| **Reports** | Not enough data | 9.1 (123 reviews) | 

#### Engagement

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Feedback** | Not enough data | 9.5 (124 reviews) | 
| **Dashboards** | Not enough data | 9.2 (122 reviews) | 
| **Training** | Not enough data | 8.8 (108 reviews) | 

#### Performance

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | 9.4 (113 reviews) | 
| **Compliance** | Not enough data | 9.8 (84 reviews) | 

#### Generative AI

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (23 reviews) | 
| **AI Text Summarization** | Not enough data | 9.1 (23 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | 9.2/10 | 43 |

#### Channels

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Voice** | Not enough data | 8.6 (17 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Web Chat** | Not enough data | 9.0 (8 reviews) | 
| **Mobile SMS** | Not enough data | 8.1 (6 reviews) | 
| **Email** | Not enough data | 8.8 (14 reviews) | 

#### Generative AI

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (10 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (7 reviews) | 
| **Concurrent Calling** | Not enough data | 7.8 (6 reviews) | 
| **Speech Analytics** | Not enough data | 8.3 (6 reviews) | 
| **Auto Dialer** | Not enough data | 7.3 (5 reviews) | 
| **IVR** | Not enough data | 7.9 (7 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.1 (8 reviews) | 
| **Persistent Data** | Not enough data | 9.1 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.1 (7 reviews) | 
| **Administrator Access** | Not enough data | 9.3 (12 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.3 (27 reviews) | 
| **Session Recording** | Not enough data | 8.3 (8 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.0 (8 reviews) | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Compliance

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Regulations** | Not enough data | Not enough data | 
| **Updates** | Not enough data | Not enough data | 
| **Exemptions** | Not enough data | Not enough data | 

#### Management

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Scrubbing** | Not enough data | Not enough data | 
| **Blocking** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Screening** | Not enough data | Not enough data | 

#### Integration

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Phone Systems** | Not enough data | Not enough data | 
| **Marketing & CRM** | Not enough data | Not enough data | 
| **Third-Party** | Not enough data | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | 8.3/10 | 88 |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform Basics

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Reporting** | 8.6 (81 reviews) | Not enough data | 
| **Dashboard** | 8.5 (80 reviews) | Not enough data | 
| **Performance** | 9.0 (77 reviews) | Not enough data | 

#### Platform Content

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Automation** | 8.2 (73 reviews) | Not enough data | 
| **File Sharing** | 7.6 (54 reviews) | Not enough data | 
| **Content Library** | 7.8 (57 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Integrations** | 8.6 (76 reviews) | Not enough data | 
| **Mobility** | 7.3 (58 reviews) | Not enough data | 
| **Forecasting** | 8.6 (73 reviews) | Not enough data | 
| **Task Management** | 8.4 (67 reviews) | Not enough data | 
| **Portal** | 8.3 (60 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | 8.1/10 | 43 |
| **Zendesk Contact Center** | N/A | N/A |

#### Workforce Management

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Agent Availability** | 8.9 (39 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.0 (34 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 8.7 (40 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.5 (36 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 5.6 (20 reviews) | Not enough data | 

#### Administration

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Automation** | 7.9 (36 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.1 (35 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.6 (38 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.6 (38 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.9 (40 reviews) ✓ Verified | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | 8.0/10 | 9 |
| **Zendesk Contact Center** | N/A | N/A |

#### Customer Support

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Text** | 8.7 (9 reviews) | Not enough data | 
| **Speech** | 7.8 (9 reviews) | Not enough data | 
| **Knowledge Base** | 8.0 (9 reviews) | Not enough data | 

#### Automation

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Ticket Resolution** | 8.1 (8 reviews) | Not enough data | 
| **Customization** | 8.3 (8 reviews) | Not enough data | 
| **Intelligent Routing** | 7.9 (8 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Learning** | 8.3 (8 reviews) | Not enough data | 
| **Language** | 7.7 (8 reviews) | Not enough data | 
| **Conversational AI** | 7.5 (8 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | N/A | N/A |
| **Zendesk Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | 

#### Insights

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | 8.3/10 | 106 |
| **Zendesk Contact Center** | N/A | N/A |

#### Platform

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Customization ** | 8.3 (67 reviews) | Not enough data | 
| **Integration APIs** | 8.2 (69 reviews) | Not enough data | 
| **Internationalization** | 8.6 (55 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.2 (68 reviews) | Not enough data | 
| **Dashboards** | 8.5 (67 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Labor Forecasting** | 8.6 (85 reviews) | Not enough data | 
| **Shift Scheduling** | 9.1 (90 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (78 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.6 (76 reviews) | Not enough data | 
| **Skills Management** | 8.1 (69 reviews) | Not enough data | 
| **Succession Planning** | 8.0 (68 reviews) | Not enough data | 
| **Workforce Analytics** | 8.7 (79 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.5 (75 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 6.3 (63 reviews) | Not enough data | 
| **Team Communication** | 7.6 (68 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Assembled WFM (3):** [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Zendesk Contact Center (10):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | Assembled WFM | Zendesk Contact Center | 
|---|---|---|
| **Small-Business** | 20.7% | 30.4% | 
| **Mid-Market** | 63.0% | 59.4% | 
| **Enterprise** | 16.3% | 10.2% | 

### By Industry

#### Assembled WFM

- **Financial Services:** 12.6%
- **Information Technology and Services:** 12.1%
- **Consumer Services:** 10.9%
- **Computer Software:** 10.9%
- **Retail:** 7.5%
- **Consumer Goods:** 5.2%
- **Mental Health Care:** 4.6%
- **Insurance:** 4.0%
- **Outsourcing/Offshoring:** 3.4%
- **Health, Wellness and Fitness:** 2.3%
- **Other:** 26.4%

#### Zendesk Contact Center

- **Computer Software:** 15.2%
- **Information Technology and Services:** 12.8%
- **Consumer Services:** 8.4%
- **Financial Services:** 6.4%
- **Computer Games:** 4.0%
- **Health, Wellness and Fitness:** 3.4%
- **Internet:** 3.0%
- **Outsourcing/Offshoring:** 3.0%
- **Leisure, Travel & Tourism:** 2.7%
- **Retail:** 2.7%
- **Other:** 38.4%

---
## Alternatives

### Alternatives to Assembled WFM

- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.4/5 stars (431 reviews)
- [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) — 4.2/5 stars (216 reviews)
- [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) — 4.7/5 stars (129 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (315 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (958 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)

### Alternatives to Zendesk Contact Center

- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (442 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)

---
## Top Discussions

### Assembled WFM

No discussions available for this product.

### Zendesk Contact Center

- Title: [What integrations does Local Measure offer?](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our..."
- Title: [What's included in the Local Measure platform?](https://www.g2.com/discussions/what-s-included-in-the-local-measure-platform) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social..."
- Title: [What kind of businesses use Local Measure?](https://www.g2.com/discussions/what-kind-of-businesses-use-local-measure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/assembled-wfm-vs-zendesk-contact-center)