Compare Assembled WFM and When I Work 
At a Glance
Market Segments
Mid-Market (61.8% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
$2.50 1 user Per Month
Assembled WFM
Star Rating
(161)4.6 out of 5
Market Segments
Mid-Market (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansWhen I Work
Star Rating
(375)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that When I Work excels in user experience, with many praising its aesthetic design and intuitive navigation. Users appreciate how easy it is to import hours through seamless payroll integration, making daily operations smoother.
- Users say Assembled WFM stands out for its clean interface and straightforward navigation, which helps users quickly adapt to the platform. Reviewers highlight its ability to integrate with tools like Intercom, providing real-time insights into scheduling and adherence gaps.
- According to verified reviews, When I Work has a significant edge in overall satisfaction, reflected in its higher G2 Score. Users frequently mention the responsive customer service, which enhances their experience when issues arise.
- Reviewers mention that Assembled WFM offers a strong performance in ease of setup and administration, with many finding it intuitive and user-friendly. This ease of use is a key factor for teams looking to minimize onboarding time.
- G2 reviewers highlight that While both platforms provide solid reporting features, When I Work's dashboard is particularly praised for its clarity and usability, allowing users to easily track metrics and manage schedules effectively.
- Users report that When I Work is particularly beneficial for small businesses, as it offers competitive pricing and features tailored to their needs, while Assembled WFM is more suited for mid-market companies, reflecting its focus on more complex workforce management requirements.
Pricing
Entry-Level Pricing
Assembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
When I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
Assembled WFM
No trial information availableWhen I Work
Free Trial is available
Ratings
Meets Requirements
8.7
127
8.8
313
Ease of Use
9.0
127
8.7
317
Ease of Setup
9.0
103
8.7
179
Ease of Admin
9.2
78
8.8
168
Quality of Support
9.2
120
8.4
250
Has the product been a good partner in doing business?
9.5
74
8.7
159
Product Direction (% positive)
9.8
121
8.9
299
Features by Category
Automation
Not enough data
8.2
29
Logistics
Not enough data
7.8
30
Not enough data
7.8
29
Not enough data
8.0
29
Management
Not enough data
8.1
30
Not enough data
8.2
29
Not enough data
8.3
29
Not enough data
8.8
27
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.6
28
Monitoring
Not enough data
7.9
28
Not enough data
8.2
28
Not enough data
8.0
28
Platform Basics
8.5
77
8.0
68
8.4
78
9.0
80
9.0
74
8.8
80
Platform Content
8.1
71
8.4
68
7.6
52
8.0
50
7.8
55
Feature Not Available
Platform Additional Functionality
8.5
74
7.6
59
7.2
57
9.0
77
8.6
70
8.0
58
8.4
66
8.6
61
8.2
59
8.2
62
Workforce Management
8.8
35
|
Verified
Not enough data
7.9
32
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
5.2
17
Not enough data
Administration
7.8
34
|
Verified
Not enough data
8.0
33
|
Verified
Not enough data
8.5
35
|
Verified
Not enough data
8.4
35
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
Customer Support
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
Automation
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Artificial Intelligence
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
Time Tracking
Not enough data
8.9
96
Not enough data
8.6
85
Not enough data
8.9
69
Client Invoicing
Not enough data
8.1
47
Not enough data
8.2
46
Not enough data
7.7
49
Mobile Time Tracking
Not enough data
9.0
89
Administration
Not enough data
8.3
65
Not enough data
8.8
83
Not enough data
8.9
91
Not enough data
8.7
63
Not enough data
8.8
84
Platform
Not enough data
8.5
68
Not enough data
8.2
57
Not enough data
8.4
59
Not enough data
8.9
90
Not enough data
8.9
84
Not enough data
7.7
61
Platform
8.3
63
8.1
70
8.3
63
7.1
34
8.6
54
7.9
51
9.2
65
8.6
76
8.9
65
8.9
78
7.0
60
8.8
77
8.5
64
8.2
61
8.4
63
8.6
76
Workforce Management Platform Features
8.6
74
8.4
76
9.0
76
9.2
120
8.7
72
8.9
107
8.5
71
8.9
100
8.0
66
8.0
71
7.9
64
8.0
71
8.7
70
8.1
69
8.4
69
8.7
89
6.3
60
8.7
104
7.6
65
8.3
102
Categories
Categories
Shared Categories
Assembled WFM and When I Work are categorized as Employee Scheduling and Workforce Management
Unique Categories
Assembled WFM is categorized as Customer Service Automation and Contact Center Workforce
When I Work is categorized as Time Tracking and Time & Attendance
Reviews
Reviewers' Company Size
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.6%
Consumer Services
12.3%
Computer Software
11.7%
Information Technology and Services
11.7%
Retail
7.8%
Other
42.9%
Hospital & Health Care
9.6%
Retail
7.9%
Hospitality
6.2%
Food & Beverages
5.6%
Consumer Services
4.8%
Other
66.0%
Alternatives
Discussions
Assembled WFM has no discussions with answers
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
Official Response from When I Work
Hi Matthew! Tiffany here with When I Work Customer Care. We offer real time communication with your team through Workchat. Here is our guide that goes over...Read more
Can you integrate it with Tsheets?
2 Comments
Official Response from When I Work
Hi Melinda! Tiffany here with When I Work Customer Care. We do not integrate with T-Sheets but I understand how this would be a beneficial option! We do...Read more
Airplane mode/Phone off
2 Comments
Official Response from When I Work
Hi Mandi! Tiffany here with When I Work Customer Care. The app only captures an employee's location at the time of Clock In and Clock Out. It does not...Read more
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