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At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
$2.50 1 user Per Month
Assembled WFM
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansWhen I Work
Star Rating
(341)4.4 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that **When I Work** excels in **Shift Scheduling** with a score of 9.1, allowing for easy drag-and-drop functionality, while **Assembled WFM** scores slightly lower at 8.9, indicating that users find it less intuitive for managing shifts.
- Reviewers mention that **When I Work** offers superior **Time & Attendance Tracking** with a score of 9.0, highlighting its seamless integration with mobile devices, whereas **Assembled WFM** scores 8.7, suggesting some users experience challenges with mobile accessibility.
- G2 users indicate that **Assembled WFM** shines in **Quality of Support**, scoring 9.2 compared to **When I Work**'s 8.4. Reviewers appreciate the prompt and knowledgeable responses from Assembled WFM's support team, which enhances their overall experience.
- Users on G2 report that **When I Work** has a more user-friendly interface, reflected in its **Ease of Use** score of 8.7, while **Assembled WFM** leads with a score of 9.0, suggesting that users find it easier to navigate and utilize its features effectively.
- Reviewers mention that **Assembled WFM** provides better **Integration APIs** with a score of 8.2, allowing for smoother connections with other software, while **When I Work** scores 7.2, indicating some limitations in integration capabilities.
- Users say that **When I Work** offers a more robust **Mobile Shift Scheduling** feature with a score of 8.7, which is particularly beneficial for on-the-go management, while **Assembled WFM** scores lower at 6.4, suggesting that its mobile functionality may not meet all user needs.
Pricing
Entry-Level Pricing
Assembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
When I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
Assembled WFM
No trial information availableWhen I Work
Free Trial is available
Ratings
Meets Requirements
8.7
120
8.8
293
Ease of Use
9.1
120
8.7
296
Ease of Setup
9.1
96
8.7
159
Ease of Admin
9.2
76
8.7
155
Quality of Support
9.2
113
8.4
236
Has the product been a good partner in doing business?
9.5
72
8.7
148
Product Direction (% positive)
9.8
114
8.9
279
Features by Category
Automation
Not enough data
8.2
29
Logistics
Not enough data
7.9
29
Not enough data
7.8
29
Not enough data
8.0
29
Management
Not enough data
8.2
28
Not enough data
8.2
28
Not enough data
8.2
28
Not enough data
8.8
27
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.6
28
Monitoring
Not enough data
7.9
28
Not enough data
8.2
28
Not enough data
8.0
28
Platform Basics
8.5
76
8.1
66
8.4
78
9.0
78
9.0
74
8.7
78
Platform Content
8.1
71
8.4
67
7.6
52
8.0
50
7.8
55
Feature Not Available
Platform Additional Functionality
8.6
73
7.5
58
7.2
57
9.0
75
8.6
70
8.0
58
8.4
66
8.6
61
8.2
59
8.2
62
Workforce Management
8.8
35
|
Verified
Not enough data
7.9
32
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
5.2
17
Not enough data
Administration
7.8
34
|
Verified
Not enough data
8.0
33
|
Verified
Not enough data
8.5
35
|
Verified
Not enough data
8.4
35
|
Verified
Not enough data
8.7
35
|
Verified
Not enough data
Customer Support
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
Automation
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Artificial Intelligence
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
Time Tracking
Not enough data
8.9
95
Not enough data
8.6
84
Not enough data
8.9
69
Client Invoicing
Not enough data
8.1
47
Not enough data
8.2
46
Not enough data
7.7
49
Mobile Time Tracking
Not enough data
9.0
88
Administration
Not enough data
8.3
65
Not enough data
8.8
82
Not enough data
9.0
89
Not enough data
8.7
62
Not enough data
8.8
83
Platform
Not enough data
8.4
67
Not enough data
8.2
57
Not enough data
8.4
59
Not enough data
8.9
89
Not enough data
8.9
84
Not enough data
7.7
61
Platform
8.3
63
8.1
70
8.3
61
7.1
34
8.6
54
7.9
51
9.2
63
8.6
75
8.9
63
8.9
76
7.0
59
8.8
75
8.4
62
8.2
60
8.4
62
8.6
75
Workforce Management Platform Features
8.6
70
8.4
74
9.0
73
9.1
105
8.8
71
9.0
98
8.5
71
8.9
96
8.0
66
8.0
71
7.9
64
8.0
71
8.6
67
8.1
67
8.4
69
8.7
86
6.3
60
8.7
100
7.6
64
8.3
98
Categories
Categories
Shared Categories
Assembled WFM and When I Work are categorized as Employee Scheduling and Workforce Management
Unique Categories
Assembled WFM is categorized as Customer Service Automation and Contact Center Workforce
When I Work is categorized as Time Tracking and Time & Attendance
Reviews
Reviewers' Company Size
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.9%
Consumer Services
12.2%
Information Technology and Services
11.6%
Computer Software
11.6%
Retail
8.2%
Other
43.5%
Hospital & Health Care
9.9%
Retail
7.5%
Food & Beverages
6.0%
Hospitality
5.7%
Consumer Services
5.1%
Other
66.0%
Alternatives
Discussions
Assembled WFM has no discussions with answers
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
Official Response from When I Work
Hi Matthew! Tiffany here with When I Work Customer Care. We offer real time communication with your team through Workchat. Here is our guide that goes over...Read more
Can you integrate it with Tsheets?
2 Comments
Official Response from When I Work
Hi Melinda! Tiffany here with When I Work Customer Care. We do not integrate with T-Sheets but I understand how this would be a beneficial option! We do...Read more
Airplane mode/Phone off
2 Comments
Official Response from When I Work
Hi Mandi! Tiffany here with When I Work Customer Care. The app only captures an employee's location at the time of Clock In and Clock Out. It does not...Read more
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