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Compare Aspect Workforce and Verint Workforce Management Professional (formerly Verint Monet) 
Featured Products
At a Glance
Market Segments
Enterprise (63.1% of reviews)
Mid-Market (68.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Workforce
Star Rating
(303)4.2 out of 5
Market Segments
Enterprise (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceVerint Workforce Management Professional (formerly Verint Monet)
Star Rating
(23)4.0 out of 5
Market Segments
Mid-Market (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce Management Professional (formerly Verint Monet)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aspect Workforce generally offers a more robust overall experience, reflected in its higher G2 Score. Users appreciate its capabilities in forecasting and scheduling, with one reviewer noting it as a "huge help when generating forecasting & schedules."
- Users say that Verint Workforce Management Professional excels in integration capabilities, making it easy to connect with various third-party ACD sources like Cisco and Salesforce. This seamless integration is a significant advantage for teams looking to streamline their operations.
- Reviewers mention that while Aspect Workforce has a slight edge in user satisfaction, Verint's quality of support stands out, with users highlighting its effectiveness in addressing issues and providing assistance, which contributes to a positive user experience.
- According to verified reviews, both products perform well in agent availability, but Aspect Workforce is noted for its user-friendly features that help agents manage their schedules and request time off easily, enhancing day-to-day usability.
- Users report that Verint Workforce Management Professional is particularly strong in skills management, with a score that reflects its ability to effectively manage agent skills and optimize workforce deployment, a crucial feature for mid-market companies.
- Reviewers highlight that while both platforms have their strengths, Aspect Workforce's focus on building long-term partnerships and understanding client needs is a key differentiator, making it a preferred choice for enterprises looking for tailored solutions.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableVerint Workforce Management Professional (formerly Verint Monet)
No pricing availableFree Trial
Aspect Workforce
No trial information availableVerint Workforce Management Professional (formerly Verint Monet)
No trial information availableRatings
Meets Requirements
8.5
257
8.4
17
Ease of Use
7.9
259
7.0
20
Ease of Setup
7.2
165
7.3
10
Ease of Admin
7.5
153
7.9
7
Quality of Support
7.9
242
8.5
14
Has the product been a good partner in doing business?
8.4
149
8.1
6
Product Direction (% positive)
8.5
250
4.2
16
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.9
49
|
Verified
8.9
6
8.2
46
|
Verified
9.2
6
9.0
49
|
Verified
8.9
6
8.9
47
|
Verified
8.1
6
7.6
38
|
Verified
Not enough data
Administration
8.0
48
|
Verified
7.8
6
8.0
48
|
Verified
7.3
5
8.0
47
|
Verified
8.3
5
8.0
48
|
Verified
7.2
6
8.6
49
|
Verified
9.0
5
Platform
8.3
6
Not enough data
8.6
6
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Workforce Management Platform Features
8.9
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.7
5
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
Categories
Categories
Shared Categories
Aspect Workforce and Verint Workforce Management Professional (formerly Verint Monet) are categorized as Contact Center Workforce
Unique Categories
Aspect Workforce is categorized as Workforce Management
Verint Workforce Management Professional (formerly Verint Monet) is categorized as Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management Professional (formerly Verint Monet)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.9%
Telecommunications
10.2%
Insurance
7.5%
Information Technology and Services
6.8%
Retail
6.1%
Other
57.3%
Telecommunications
18.2%
Outsourcing/Offshoring
13.6%
Financial Services
13.6%
Retail
9.1%
Internet
9.1%
Other
36.4%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
Verint Workforce Management Professional (formerly Verint Monet) has no discussions with answers
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